1. Introduction
The SERVO 19 Air is a compact and powerful 4G LTE mini smartphone running on Android 12.0. Designed for portability and convenience, it features a 3.88-inch HD screen, dual cameras, and face unlock capabilities. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device.
2. Package Contents
Please check the box for the following items:
- 1x SERVO 19 Air Smartphone (including battery)
- 1x USB Type-C Charging Cable
- 1x User Manual
- 1x SIM Card Removal Pin
- 1x Phone Case
- 1x HD Protective Film
3. Setup Guide
3.1 Initial Charging
Before first use, fully charge your SERVO 19 Air for 3-5 hours. Use the provided Type-C charging cable and a 5V1A charger for optimal charging. This ensures the battery is properly conditioned.
3.2 SIM Card and Memory Card Installation
The SERVO 19 Air supports dual SIM cards (Nano SIM) or one Nano SIM card and one TF (Micro SD) memory card for storage expansion up to 128GB.
- Locate the SIM card tray on the side of the phone.
- Insert the provided SIM card removal pin into the small hole next to the tray to eject it.
- Place your Nano SIM card(s) and/or TF memory card into the designated slots on the tray. Ensure they are correctly oriented.
- Carefully reinsert the tray into the phone until it clicks into place.
3.3 Power On/Off
- To Power On: Press and hold the Power button (located on the right side of the phone) until the screen lights up.
- To Power Off: Press and hold the Power button, then select "Power off" from the options that appear on the screen.
4. Operating Instructions
4.1 Basic Navigation
The SERVO 19 Air features a 3.88-inch HD touchscreen. Navigate the Android 12 interface using standard touch gestures:
- Tap: Select an item or open an app.
- Swipe: Scroll through screens or lists.
- Pinch: Zoom in or out on photos and web pages.
4.2 Calls and Messaging
Use the Phone app to make calls and the Messaging app for SMS/MMS. The dual SIM card support allows for flexible communication options.
4.3 Internet Connectivity
Connect to the internet via Wi-Fi or 4G LTE network. The phone supports Wi-Fi Hotspot functionality, allowing you to share your mobile data connection with other devices.
4.4 Camera Usage
The SERVO 19 Air is equipped with a 5MP rear camera and a 2MP front camera. Open the Camera app to capture photos and videos. Features like face recognition enhance your photography experience.
4.5 GPS Navigation
Utilize the built-in GPS for navigation. Open a map application (e.g., Google Maps) to locate your position, plan routes, and avoid getting lost. The 4G network ensures faster and more accurate positioning.
4.6 Multimedia Playback
Enjoy audio and video playback on your device. Use the music app to listen to your favorite songs or watch videos for entertainment.
4.7 Google Play Store and Other Tools
With Android 12, you have access to the Google Play Store for downloading a wide range of applications. The phone also includes practical tools such as a calculator, calendar, alarm clock, Bluetooth connectivity, and a voice recorder.
5. Maintenance
5.1 Battery Care
- To prolong battery life, avoid exposing the phone to extreme temperatures.
- Charge the phone regularly, but avoid overcharging or letting the battery drain completely too often.
- Always use the provided Type-C cable and a compatible 5V1A charger.
5.2 Cleaning Your Device
Use a soft, lint-free cloth to clean the screen and body of the phone. Avoid using harsh chemicals or abrasive materials that could damage the device.
5.3 Software Updates
Periodically check for system updates in the phone's settings to ensure you have the latest features and security patches.
6. Troubleshooting
6.1 Phone Does Not Turn On After Charging
If the phone has not been used for an extended period, the battery might be deeply discharged. Charge the phone for 3-5 hours using the provided Type-C cable and a 5V1A charger. If the issue persists, contact customer support.
6.2 Network Compatibility and Carrier Information
Important Note:
Due to network frequency band differences, the SERVO 19 Air may not function normally in the following countries: Colombia, India, Türkiye, Chile, Azerbaijan, Tanzania, Australia. Please verify network compatibility in your region before purchase.
For specific carrier compatibility, please check with your local mobile network provider to ensure their bands align with the phone's supported networks (2G GSM 850/900/1800/1900, 3G WCDMA B1/B2/B4/B5/B8, 4G FDD-B1/B2/B3/B4/B5/B7/B8/B12/B17/B20/B28/B28A/B66, 4G TDD-B34/B38/B39/B40/B41).
6.3 How to Check Package Status
To track your package, visit the official Cainiao parcel tracking website and enter your parcel number. Alternatively, you can use the provided link for customer service help:
Cainiao Global Express Tracking
6.4 General Performance Issues
- Slow Performance: Close unused apps, clear cache, or restart the phone.
- App Crashes: Update the app, clear its data/cache, or reinstall it.
- No Sound/Display: Check volume settings, restart the phone.
7. Specifications
| Feature | Specification |
|---|---|
| Model | 19 Air |
| Brand Name | SERVO |
| Item Condition | New |
| Design | Bar |
| CPU Model | MTK (MT6762) |
| Operating System | Android 12 |
| Display Size | 3.88 inch |
| Display Resolution | 384*854 |
| Screen Type | Normal Screen |
| Screen Material | IPS |
| Touch Screen | Yes |
| SIM Card Quantity | 2 SIM Card (Dual SIM) |
| Memory Card Type | Shared with SIM slot (TF Card, Max 128GB) |
| Memory Configurations | 3GB RAM+32GB ROM, 4GB RAM+64GB ROM, 6GB RAM+128GB ROM |
| Rear Camera Quantity | 1 |
| Rear Camera Pixel | 5 MP |
| Front Camera Quantity | 1 |
| Front Camera Pixel | 2 MP |
| Battery Capacity | 2000 mAh |
| Battery Capacity Range | <3000 mAh |
| Battery Type | Not Detachable |
| Charging Interface Type | Type-C |
| Charging Power | Other (5V1A recommended) |
| Fast Charging | Nonsupport |
| Bluetooth Version | YES |
| Wi-Fi | Yes (Wi-Fi Hotspot) |
| NFC | No |
| 3.5mm Headphone Port | No |
| Biometrics Technology | Face Recognition |
| GPS | Yes |
| Cellular Networks | 2G, 3G, 4G |
| 2G GSM Bands | 850/900/1800/1900 |
| 3G WCDMA Bands | B1/B2/B4/B5/B8 |
| 4G FDD Bands | B1/B2/B3/B4/B5/B7/B8/B12/B17/B20/B28/B28A/B66 |
| 4G TDD Bands | B34/B38/B39/B40/B41 |
| Supported Languages | Arabic, Polish, German, Russian, French, Korean, Portuguese, Japanese, Turkish, Spanish, Italian, English |
| Origin | Mainland China |
| Certification | CE, FCC |
| High-concerned chemical | None |
8. User Tips
- Google Maps/Waze: Yes, the phone supports GPS and can run navigation apps like Google Maps or Waze.
- Bluetooth Connectivity: The device has Bluetooth functionality, allowing you to connect wireless accessories such as AirPods or other Bluetooth headphones.
9. Warranty and Support
For detailed warranty information and further support, please refer to the official user manual PDF:
If you encounter any issues not covered in this manual, please contact the seller or manufacturer's customer service for assistance.
