1. Introduction
The Tenveo VHD20H is a professional-grade PTZ (Pan-Tilt-Zoom) video conferencing camera designed for high-quality livestreaming and video communication. It features a 20x optical zoom, 1080p Full HD video at 60 frames per second, and a Sony CMOS sensor for clear, smooth images. With multiple connectivity options including HDMI, USB, and RJ45, and broad software compatibility, the VHD20H is suitable for various environments such as business meetings, educational settings, and church events.
2. Main Features
- 20x Optical Zoom: Capture clear details from a distance.
- Full HD Video: Supports 1080p at 60/50/30/25fps and 720p at 60/50/30/25fps.
- High-Quality Sensor: Equipped with a 1/2.8 inch, 2.38MP (16:9) Sony CMOS sensor.
- Wide Field of View: Offers a wide horizontal angle (58.6° to 3.6°) with no video distortion.
- Multiple Video Outputs: HDMI, USB, and RJ45 for versatile connectivity.
- Flexible Installation: Supports desktop, tripod, ceiling, and wall mounting (reverse mountable).
- Advanced Noise Reduction: 2D and 3D NR for optimal video quality in various lighting conditions.
- Extensive Control Protocols: Supports Visca, Pelco-P, and Pelco-D protocols via RS232/RS485.
- Preset Positions: Up to 9 presets via IR remote, and 256 via RS232 for quick camera positioning.
3. Package Contents
Please check the box for the following items:
- Tenveo VHD20H PTZ Camera
- IR Remote Control
- USB Cable
- Power Adapter
- Mounting Bracket
- User Manual (this document)
4. Setup
4.1 Physical Installation
The VHD20H camera offers versatile installation options to suit various room layouts:
- Desktop Mount: Place the camera on a flat, stable surface.
- Tripod Mount: Attach the camera to a standard tripod using the tripod screw hole.
- Ceiling Mount: Use the provided mounting bracket to install the camera on the ceiling. The camera supports reverse mounting, and the image can be flipped in the settings if needed.
- Wall Mount: Use the provided mounting bracket to secure the camera to a wall.
4.2 Connections
Connect the camera to your devices using the appropriate ports:
- Power Supply: Connect the DC 12V power adapter to the camera's power input port.
- Video Output:
- HDMI: Connect an HDMI cable from the camera's HDMI output to a display or capture card for up to 1080p 60fps video.
- USB: Connect a USB 2.0 cable from the camera's USB port to a computer for video output up to 1920*1080.
- RJ45 (Ethernet): Connect an Ethernet cable for IP streaming and IP control.
- Control Terminal:
- RS-232 / RS-485: Use these ports for serial joystick control and advanced camera control protocols (VISCA, PELCO-D, PELCO-P).
5. Operating Instructions
5.1 Power On/Off
Connect the power adapter to turn on the camera. The power indicator light will illuminate. Disconnect the power adapter to turn off the camera.
5.2 PTZ Control
Use the IR remote control or a serial joystick (connected via RS232/RS485) to control the camera's pan, tilt, and zoom functions. The camera supports 350° horizontal rotation (±175°) and 180° vertical rotation (±90°).
5.3 Preset Settings
The camera allows you to save and recall specific camera positions (pan, tilt, zoom, focus) as presets. This is useful for quickly switching between different views in a meeting room.
- IR Remote Presets: Up to 9 presets can be set and recalled using the IR remote control.
- RS232 Presets: For professional control, up to 256 presets can be configured via the RS232 interface.
During rotation, the camera features auto-focus to ensure the captured image remains clear and smooth.
5.4 Software Compatibility
The Tenveo VHD20H camera is compatible with a wide range of video conferencing software and platforms, including:
- WebEx
- Skype for Business
- Zoom
- Join Me
- Vidyo
- Lync
- GoToMeeting
- Blue Jeans
- Cisco Webex
- Microsoft Teams
- Google Meet
- YouTube
6. Maintenance
- Keep the camera clean by wiping it with a soft, dry cloth.
- Avoid using harsh chemicals or abrasive cleaners.
- Ensure the lens is free from dust and fingerprints for optimal image quality. Use a lens cleaning cloth if necessary.
- Store the camera in a dry, dust-free environment when not in use.
- Avoid exposing the camera to extreme temperatures or humidity.
7. Troubleshooting
- Q: The camera is not recognized by my computer/software.
- A: Ensure the USB cable is securely connected. The camera is designed to be Plug&Play and driver-free (UVC1.1 protocol). Try a different USB port or computer. Verify that your video conferencing software settings are configured to use the Tenveo camera as the video input device.
- Q: Video quality is poor or blurry.
- A: Check the lighting conditions in the room. The camera features 2D and 3D noise reduction for various lighting. Ensure the lens is clean. If using zoom, allow the auto-focus to adjust. Verify your software settings are configured for 1080p resolution and appropriate frame rate.
- Q: PTZ control is not responding.
- A: If using the IR remote, ensure there are no obstructions and the batteries are working. If using serial control (RS232/RS485), verify the cable connections, baud rate (38400/9600bps), and control protocol (VISCA, PELCO-D, PELCO-P) settings are correct.
- Q: Can the camera be mounted upside down?
- A: Yes, the PTZ conference camera supports reverse mounting for ceiling installations. The image can be flipped in the camera's settings if needed.
8. User Tips
- For optimal performance in larger meeting rooms, consider the 20x optical zoom model to ensure all participants are clearly visible.
- Utilize the preset positions feature to quickly switch between different speakers or areas of interest during a conference.
- The camera is designed for easy plug-and-play operation, making setup straightforward without the need for complex driver installations.
- Regularly check for firmware updates from Tenveo's official website to ensure the best performance and compatibility.
9. Specifications
| Feature | Detail |
|---|---|
| Model | VHD20H conference IP camera |
| Sensor | Sony IMX327 1/2.8" CMOS |
| Effective pixel | 2.38 mega pixel |
| Video signals | 1080p@60/50/30/25fps, 720p@60/50/30/25fps |
| Zoom | 20x optical zoom |
| Lens | f=5.33-92.6mm |
| Aperture | F1.55-3.13 |
| Horizontal angle | 58.6°(W)-3.6°(T) |
| Vertical angle | 32.2°(W)-1.8°(T) |
| Diagonal angle | 61°(W)-3.64°(T) |
| Video output | USB, HDMI, SDI, RJ45 |
| Video encoding format | MJPEG/YUY2/H.264 |
| Video resolution | 1080P (1920 *1080) etc |
| Signal standard | NTSC/PAL |
| Preset position | User can set up to 64 presets (IR remote 10 presets) |
| Control terminal | RS-232, RS485 |
| Shutter | 1/30s to 1/10000s, auto |
| Baud rate | 38400/9600bps |
| Control protocol | VISCA, PELCO-D, PELCO-P (RS-232, RS485) |
| USB protocol | UVC1.1 |
| Minimal Illumination | 0.1Lux |
| SNR | ≥50dB |
| Horizontal rotation | 350° (±175°), 0.1°/s to 80°/s |
| Vertical rotation | 180° (±90°), 0.1°/s to 80°/s |
| Power supply | DC 12V/2A |
10. Warranty and Support
The Tenveo VHD20H camera comes with a 2-year warranty period. Tenveo provides pre-sale, mid-sale, and after-sale technical guidance to ensure customer satisfaction. All Tenveo products are compliant with CE, FCC, and RoHS standards.
11. Contact Information
For further assistance or inquiries, please contact:
- Company Name: Sz Tenveo VideoTechnology Co., LTD
- Email: info@tenveo.com
- Website: www.tenveo.com
- Address: Longhua District, Shenzhen, China
