DIVEDEER RN2-17 Smart Automatic Window Cleaning Robot User Manual

1. Introduction

Thank you for purchasing the DIVEDEER RN2-17 Smart Automatic Window Cleaning Robot. This manual provides essential information for the safe and efficient operation and maintenance of your device. Please read it carefully before use.

The DIVEDEER RN2-17 is designed to clean framed windows and glass surfaces, featuring a vacuum motor for strong adhesion, two well-designed cleaning wheels, and intelligent path planning. It includes a backup battery for power failure protection and a remote control for convenient operation.

2. Important Safety Instructions and Warnings

2.1. General Safety

• Do not allow children to operate this product. Users with physical, sensory, or psychological disorders, or those lacking knowledge of the product's functions, must be supervised by a fully competent user.
• This product is suitable for cleaning framed windows and glass. Exercise caution with windows or glass frames that have damaged silicone rubber edges to prevent the machine from falling.
• Always ensure the product is used safely and securely.

2.2. Power and Battery Safety

• Use only the original adapter provided. Using a non-original adapter may cause product failure or damage.
• Ensure adequate ventilation for the adapter during use; do not cover it.
• Do not use the adapter in humid environments or touch it with wet hands.
• Charge the window cleaner at the specified voltage (100-240V).
• Do not use a damaged power adapter, charging cable, or power plug.
• Unplug the power cord before cleaning or maintaining the machine. Do not disconnect power by unscrewing the extension cord.
• Do not disassemble the power adapter. If faulty, replace the entire adapter. Contact customer service for assistance.
• The product's built-in lithium battery poses a risk of combustion or chemical injury if not handled properly. Do not disassemble the battery or expose it to fire or temperatures above 60°C.
• Dispose of used batteries at a professional waste battery recycling center in accordance with national regulations.

2.3. Usage Environment and Handling

• Do not immerse the product in liquids (e.g., beer, water, drinks) or leave it in humid environments for extended periods.
• Avoid direct sunlight and keep away from heat sources (radiators, heaters, microwave ovens, gas stoves).
• Do not place the product in strong magnetic fields.
• Store the product out of reach of children.
• Operate the product within an ambient temperature range of 0°C to 40°C (32°F to 104°F).
• Do not use on damaged glass or surfaces with uneven texture, as the vacuum suction may be insufficient.
• The built-in battery can only be replaced by the manufacturer or designated service center.
• Before removing or handling the battery, disconnect the power.
• Operate strictly according to instructions to prevent property damage or personal injury.

2.4. Pre-Operation Checks

• Before use, ensure the safety rope is intact and securely connected to both the machine and a stable indoor object to prevent falls.
• Check the safety rope for damage and ensure knots are secure.
• When cleaning glass without a blocking table (e.g., balcony glass), set up a safety warning area below.
• Fully charge the built-in backup battery before use (green light indicates full charge).
• Do not use in rainy or wet weather.
• Turn on the machine first, then place it on the window glass.
• Ensure the machine is safely attached to the window surface before releasing your hands.
• Hold the machine when turning it off to prevent dropping.
• Do not use on frameless windows or glass.
• Ensure the cleaning cloth is properly attached to prevent air leakage.
• Only spray water onto the cleaning cloth, not directly onto the machine or its bottom.
• Remove any items from the glass surface before use.
• Keep hair, loose clothing, fingers, and other body parts away from the machine's working parts.
• Do not use the machine in areas with flammable or explosive solids or gases.

3. Specifications

The DIVEDEER RN2-17 is a smart automatic window cleaning robot designed for efficient and safe glass cleaning.

Figure 3.1: Product Parameters Table

Figure 3.2: Product Information Comparison Table

4. Product Components and Accessories

4.1. Component Names

Figure 4.1: Product Details and Labeled Components

Power Light Indicators:

• Blue light: Machine is operating normally.
• Orange light: Charging.
• Red light: Machine abnormality.
• Green light: Charging complete.

4.2. Product Accessories

Figure 4.2: Product Accessories

Packing List:

• 1 x Main Robot Unit
• 1 x Power Cord + Adapter
• 1 x Remote Control
• 2 Pairs of Cleaning Rings
• 1 x 4-meter Extension Cord
• 1 x Safety Rope
• 10 x Cleaning Cloths
• 1 x User Manual (English)
• 1 x Spray Bottle

5. Setup Instructions

5.1. Power Connection

1. Connect the AC power cord to the adapter.
2. Insert the threaded connector into the power connector of the robot and tighten it.
3. Plug the power cord into a wall socket.

Figure 5.1: Power Connection

The device has a built-in battery for standby power supply during power failure. Ensure the battery is fully charged before use (green light on). To charge, turn off the power switch, connect the power cord; an orange light indicates charging. A green light indicates a full charge.

5.2. Install Cleaning Cloth and Ring

Ensure the cleaning cloth is placed correctly on the cleaning ring, and the cleaning ring is correctly attached to the cleaning wheel to prevent air leakage.

Figure 5.2: Cleaning Cloth and Ring Installation

5.3. Attach Safety Rope

Always attach the safety rope securely to a stable indoor object to prevent the robot from falling, especially when cleaning high-rise windows.

Figure 5.3: Safety Rope Attachment

5.4. Water Tank Filling

1. Turn the machine over, remove the cleaning ring, open the silicone cover, and add clean, impurity-free water.
2. Do not fill the water tank with any other cleaning agents.
3. Fill the water tank to about 80% capacity to maintain stable air pressure.

Figure 5.4: Water Tank Filling

6. Operating Instructions

6.1. Attaching the Machine to Glass

1. Press and hold the power button for 2 seconds to turn on the robot. Confirm that the fan rotates.
2. Place the machine on the glass, keeping a certain distance from the window frame.
3. Ensure the machine is securely attached to the glass before releasing your hands.

Figure 6.1: Attaching to Glass

6.2. Cleaning Functions

The robot offers both dry and wet wiping modes, along with automatic and manual water spray.

6.2.1. Dry Wipe

For the first wipe, especially on dirty glass, perform a dry wipe without spraying water to remove loose sand and debris. This prevents dirt from mixing with water and forming streaks.

6.2.2. Wet Wipe and Water Spray

The robot features two water jet nozzles for two-way spraying. When cleaning to the left, the left side sprays water; when cleaning to the right, the right side sprays water. When moving downwards, the bottom side sprays water.

Figure 6.2: Two-Way Water Spraying

Automatic Water Spray:

1. In auto cleaning mode, with the machine moving forward, press the 'AU' button on the remote control. The machine will beep twice, indicating automatic intermittent water spray is activated.
2. Press the 'AU' button again to turn off automatic water spray (single beep).

Manual Water Spray:

• In auto cleaning mode, with the machine moving forward, press the water spray button on the remote control once to spray water once.

6.3. Intelligent Path Planning Modes

The robot utilizes intelligent path planning for efficient cleaning. It supports three main cleaning patterns:

Figure 6.3: Intelligent Path Planning Modes

• Auto clean up and then down: Cleans vertically from top to bottom.
• Auto clean left and then down: Cleans horizontally from left to right, then moves down.
• Auto clean right and then down: Cleans horizontally from right to left, then moves down.

6.4. Remote Control

The remote control allows you to manage the robot's cleaning modes and movement.

Figure 6.4: Remote Control Functions

Remote Control Battery: Use No., AAA/RL batteries of the same specification. Do not mix new and old batteries or different types. Install by aligning the negative pole with the spring first. Do not charge or disassemble the remote control battery, or expose it to fire.

Button Functions:

• Up Arrow: Manual upward movement.
• Down Arrow: Manual downward movement.
• Left Arrow: Manual move left.
• Right Arrow: Manual move right.
• Auto Clean Up/Down: Initiates vertical auto cleaning.
• Auto Clean Left/Down: Initiates horizontal auto cleaning from left.
• Auto Clean Right/Down: Initiates horizontal auto cleaning from right.
• AU (Automatic Water Spray): Toggles automatic water spray on/off.
• Water Spray Icon: Manual water spray (sprays once per press).
• Play/Pause: Start/Pause cleaning.

6.5. Cleaning Completion

Once cleaning is complete:

1. Hold the window cleaner with one hand and press the power button for 2 seconds with the other hand to turn off the power.
2. Carefully remove the window cleaning robot from the window.
3. Untie the safety rope and store the machine and its accessories in a dry, ventilated environment.

7. Maintenance

• Cleaning the Machine Body: Ensure the power is completely disconnected and the machine is off before cleaning the body. Do not use water to clean the machine body.
• Cleaning Cloths: The cleaning cloth on the cleaning wheel can be easily removed and replaced. If the cleaning cloth is too dirty, replace it with a clean one.
• Ultrasonic Nozzle: Clean the ultrasonic nozzle with a clean, soft cloth if water spray is not functioning correctly.
• Water Tank: Ensure the water tank contains clean, impurity-free water.
• Battery Disposal: Hand over used batteries to a local professional waste battery product recycling center for proper disposal according to national laws and regulations.

8. Troubleshooting

8.1. Machine Runs Slowly or Fails on First Use

This can occur, especially on very dirty outer window glass.

• Clean and dry the supplied cleaning cloth before use.
• Spray a little water or glass cleaner evenly on the cleaning cloth or the glass surface to be wiped.
• Ensure the cleaning cloth is dampened and wrung out before placing it into the cleaning ring.

8.2. Machine Does Not Run Smoothly or Emits Warning Sound at Startup

This indicates friction issues (too large or too small).

• Check if the cleaning cloth is too dirty.
• Ensure the glass surface is suitable (some glass stickers, thermal insulation stickers, or fog stickers may have low friction).
• If the glass is very clean, it might be too slippery.
• In low humidity environments (e.g., air-conditioned rooms), glass can become too slippery after multiple wipes.

8.3. Machine Cannot Detect Upper Edge of Window

If the machine slides at the upper edge, press the appropriate button on the remote control to switch to a different auto clean mode.

8.4. Machine Cannot Wipe Upper Left Side of Glass

Use the remote control's manual window cleaning mode to clean this area. This can happen if the glass or cleaning cloth is slippery, the wiped glass width is larger, or the top line slides slightly.

8.5. Machine Finishes Cleaning Early Without Completing the Job

Press the appropriate button on the remote control to continue the unfinished part in auto window mode.

8.6. Machine Slips or Fails to Climb

• The friction may be too small (e.g., on certain stickers or very clean/slippery glass).
• The cleaning cloth might be too wet.
• In low humidity environments, the glass can become too slippery after multiple wipes.
• When starting the machine, ensure it is placed at a distance from the window frame to avoid incorrect border detection.

8.7. Round Wheel Marks Remain on Glass After Cleaning

If the cleaning cloth is too dirty, replace it with a clean cloth and wipe again.

8.8. Machine Does Not Run Smoothly

• The cleaning cloth may be too dirty; replace it.
• Different areas on the glass surface (e.g., glass area, sticker area, thermal insulation sticker area) may affect performance. Use it in a single area.
• If the screw of the cleaning wheel is loose, tighten it (but not too tightly, to avoid affecting glass glue thickness or beveled window frame performance).

8.9. Warning Sound and Red Light Flashing (Power Failure)

If the machine stops operation due to power failure:

• Gently pull the safety rope back to the machine, keeping it close to the glass to prevent falling.
• Turn off the machine power switch.
• Check the wire for poor contact or broken wire.

8.10. Machine Stops with Red Light Flashing (Obstacle)

If the machine encounters an unknown obstacle:

• Use the remote control to guide the machine to a safe position, or gently pull the safety rope back, keeping it close to the glass.
• Remove any obstacles from the window.
• Check for air leaks.

8.11. Arc Marks on Polished Glass at Night

For the first time, turn off the water spraying function and use a clean cloth to remove sand. For the second wipe, clean and replace the cloth, turn on water spraying, or keep the upper cleaning wheel clean and dry, and spray a little detergent or alcohol on the lower cleaning wheel (1 or 2 sprays). This can eliminate arc traces. Note that all wet cleaning cloths will affect operation.

8.12. Machine Does Not Stop Automatically After Cleaning All Windows

Press the power button to stop the operation.

8.13. Machine Does Not Spray Water

• Confirm that the water spray function switch is on.
• Clean the ultrasonic nozzle with a clean soft cloth.
• Check the water tank for water and ensure the cleaning solution is clean and pure.

9. Power Failure Protection (Backup Battery)

In case of a power failure, the built-in backup battery will activate, providing power for up to 40 minutes (when fully charged). During a power failure, the machine will remain in place, emit a warning sound, and the red/blue lights will flash alternately. Return the machine to a safe position as soon as possible to prevent it from falling. Use the safety rope to gently pull the device back, keeping it close to the glass.

Figure 9.1: Power Failure Protection

10. User Tips

• Initial Startup: After turning on the robot, wait approximately 20 seconds until the blue light stops flashing before starting operation. This allows the robot to detect the glass surface.
• Enhanced Cleaning: For better cleaning results, spray some water or cleaning solution on the edge of the mop pads before use.
• Safety First: Always bind the safety rope when using the robot, especially for high-altitude windows, to prevent accidental falls.
• Support: If you encounter any issues or have questions, consult the troubleshooting section or contact customer service. Providing an unboxing video and a video demonstrating the issue can help expedite support.

11. Certifications and Support

The DIVEDEER RN2-17 has passed CE, FCC, and ROHS quality testing and certification. The power supply also meets CCC, CE, FCC, UL, and ROHS safety standards.

For detailed guides and further information, please refer to the official user manual PDF available at User Manual (PDF).

If you experience any product damage or inability to use the product after receiving it, please contact customer service in a timely manner for assistance. Providing a complete unboxing video and a video demonstrating the issue (showing the machine cannot be used even after following instructions) will help customer service resolve the problem promptly.