1. Introduction
The ANNKE AX Home Smart Home Security Wireless Burglar Alarm System provides comprehensive protection for your home. This system features app remote control, PIR motion sensors, and easy installation, ensuring 24/7 security and privacy. It operates on Wi-Fi and supports various alarm types and notification methods.
2. Package Contents
The standard package for the ANNKE AX Home Security System includes the following components:
- 1 x Control Panel
- 1 x Keypad
- 1 x Indoor Sounder
- 4 x Magnetic Contacts
- 1 x PIR Camera Detector
- 1 x Remote Keyfob
3. Setup
3.1 Powering the Control Panel
- Connect the Control Panel (GY016WE) to a standard power outlet (110-240 V, 50/60 Hz).
- Ensure the built-in backup battery is charged. It provides up to 12 hours of operation at normal temperature in case of power loss.
3.2 Installing Batteries in Sensors and Keypad
- Remote Keyfob (GY021WE): Requires 1 × CR2032 battery.
- Keypad (GY019WE): Requires 4 × AA batteries.
- Door Contact (GY017WE): Requires 1 × AA battery.
- PIR Camera Detector (GY018WE): Requires 4 × AA Alkaline Batteries (1.5V, 2000mAh each).
- Ensure batteries are inserted with correct polarity.
3.3 Network Connection
- The Control Panel supports Wi-Fi (802.11 b/g/n) for network connectivity.
- It also has a 1 8P8C Ethernet socket for wired connection (≤10Mbps).
- Follow the instructions in the ANNKE Vision or Hik Connect app to connect the control panel to your home network.
3.4 Sensor Placement
- PIR Camera Detector: Install indoors at a height of 2 m to 2.4 m for optimal detection. Optional wall & ceiling brackets are available.
- Magnetic Contacts: Install on doors or windows, ensuring the two parts are aligned and within the maximum detection gap of 25 mm when closed.
4. Operating Instructions
4.1 Arming and Disarming
- Use the Keypad (GY019WE) to arm or disarm the system using your user passcode. The keypad also supports a duress code.
- The Remote Keyfob (GY021WE) has 'I' and 'II' keys for quick arming/disarming or panic functions, as configured in the app.
- The ANNKE Vision or Hik Connect app allows for remote arming and disarming of the system.
4.2 Notifications and Event Types
- The system sends notifications to your APP and ARC (Alarm Receiving Center) for various events.
- Event types include Alarms, Faults, System Events, and Operations.
- The Indoor Sounder (GY028WE) will activate during alarm events.
4.3 PIR Camera Detector Functionality
- The PIR Camera Detector captures images (JPEG format) upon motion detection.
- It can capture up to 3 images at QVGA (320x240) resolution or up to 5 images at QQVGA (160x120) resolution in a series.
- Video is color during the day and black & white at night, with automatic illumination from a 1x IR LED up to 10m.
- A blue LED indicator on the detector signals an alarm.
5. Maintenance
5.1 Battery Replacement
Regularly check the battery status of all wireless components through the mobile application. Replace batteries as needed to ensure continuous operation. Refer to section 3.2 for battery types for each device.
5.2 System Updates
The Control Panel supports Over-The-Air (OTA) firmware upgrades. Ensure your system is always up-to-date for optimal performance and security by checking for updates via the mobile app.
5.3 Cleaning
Clean the exterior of all components with a soft, dry cloth. Avoid using harsh chemicals or abrasive cleaners that could damage the devices.
6. Troubleshooting
- No Power: Ensure the Control Panel is properly connected to a power source. Check the backup battery status.
- Sensor Not Responding: Check the battery in the specific sensor. Verify that the sensor is within the transmission range of the Control Panel.
- False Alarms: Review sensor placement, especially for PIR detectors, to avoid triggers from pets (if pet immunity is not enabled or effective) or environmental factors. Adjust sensitivity settings if available.
- Network Connectivity Issues: Ensure your Wi-Fi network is active and the Control Panel is within range. Check Ethernet cable connection if using wired. Restart the Control Panel and your router if necessary.
- Keypad/Remote Not Working: Check batteries. Ensure they are properly paired with the Control Panel.
- No App Notifications: Verify app settings for notifications on your smartphone. Ensure the Control Panel has a stable internet connection.
7. Specifications
| Category | Feature | Specification |
|---|---|---|
| Host (GY016WE) | ||
| Capacity | ARC | 1 |
| Installer | 3 | |
| User | 12 | |
| Areas | 8 | |
| Wireless zones | 32 | |
| Wireless keypads | 4 | |
| Wireless sounders | 4 | |
| Wireless keyfobs | 16 | |
| Admin | 1 | |
| Logs | 1000 | |
| Communication | Transmission technology | 868.0-868.6 MHz |
| Transmission range (free space) | up to 2,000 m | |
| Maximum effective radiated power (ERP) | 25 mW max | |
| Radio signal modulation | 2GFSK | |
| Encryption | AES-128 | |
| Ethernet | 1 8P8C socket | |
| Ethernet speed | ≤10Mbps | |
| Wi-Fi | 802.11 b/g/n | |
| Notifications | APP notifications | Yes |
| ARC notifications | Yes | |
| Event types | Alarms, Faults, System Events, Operations | |
| Software features | Upgrade OTA | Yes |
| Protocol | SIA-DCS, ADM-CID, OTAP, Other proprietary protocols | |
| Hardware features | Tamper-Proof | Yes |
| Indication | Indication method | LED |
| Electrical characteristics | Built-in backup battery | Yes |
| Battery life | Up to 12 hours at normal temperature | |
| Mains power | 110-240 V, 50/60 Hz | |
| General | Dimension (W×H×D) | 165 x 165 x 37.5 mm |
| Weight | 400 g | |
| Operation temperature | -10 °C to +55 °C | |
| Operation humidity | 10% to 90% | |
| Shell material | Plastic | |
| Remote (GY021WE) | ||
| Communication | Transmission technology | 868.0-868.6 MHz |
| Transmission range (free space) | up to 900 m | |
| Maximum effective radiated power (ERP) | 10 mW max | |
| Radio signal modulation | 2GFSK | |
| Hardware features | Number of buttons | 4 buttons |
| Configuration of buttons | I key and II key | |
| Electrical characteristics | Power supply | 1 × CR2032 batteries |
| Power consumption | Max current: 40 mA, Quiescent current: 0.4 uA | |
| Battery life | Up to 2 years (standby time) | |
| General | Dimension (W×H×D) | 35 × 64 × 11.2 mm |
| Weight | 15 g | |
| Operation temperature | -10 °C to 55 °C (14 °F to 131 °F) | |
| Operation humidity | 10% to 90% | |
| Keypad (GY019WE) | ||
| Communication | Transmission technology | 868.0-868.6 MHz |
| Transmission range (free space) | up to 1,200 m | |
| Maximum effective radiated power (ERP) | 25 mW max | |
| Radio signal modulation | 2GFSK | |
| Software features | Temperature indicator | Yes |
| Hardware features | Tamper-Proof | Yes |
| Keypad type | Physical Keypad | |
| Indication | Indication method | Buzzer and LED |
| Access | User passcode | Yes |
| Protection against code guessing | Yes | |
| Duress code | Yes | |
| Electrical characteristics | Power supply | 4 × AA batteries |
| Power consumption | Max current: 190 mA, Quiescent current: 30 uA | |
| Battery life | Up to 2 years (standby time) | |
| General | Dimension (W×H×D) | 96 x 96 x 26.3 mm |
| Weight | 127 g | |
| Operation temperature | -10 °C to 55 °C (14 °F to 131 °F) | |
| Operation humidity | 10% to 90% | |
| Door Contact (GY017WE) | ||
| Communication | Transmission technology | 868.0-868.6 MHz |
| Transmission range (free space) | up to 1,600 m | |
| Maximum effective radiated power (ERP) | 25 mW max | |
| Radio signal modulation | 2GFSK | |
| Detection performance | Detection method | Opening Contact |
| Detection gap | 25 mm max | |
| Software features | Temperature indicator | Yes |
| Indication | Indication method | LED |
| Electrical characteristics | Power supply | 1 × AA batteries |
| Power consumption | Max current: 140 mA, Quiescent current: 30 uA | |
| Battery life | Up to 2 years (standby time) | |
| General | Dimension (W×H×D) | 24 x 104 x 23.5 mm (main unit), 14.4 x 50.0 x 17.5 mm (magnet) |
| Weight | 49 g | |
| Operation temperature | -10 °C to 55 °C (14 °F to 131 °F) | |
| Operation humidity | 10% to 90% | |
| PIR Detector with Camera (GY018WE) | ||
| Communication | Transmission technology | 868 MHz - FHSS |
| Transmission range (free space) | Up to 1,000 m | |
| Transmission Security | AES-128 Encryption | |
| Detection performance | Detection method | Passive Infrared |
| Detection range | 10 m | |
| Detection angle | 90° | |
| Detection zones | 78 | |
| Detectable planes | 5 | |
| Detectable speed | 0.3~2m/s | |
| Sensitivity | Automatic | |
| Temperature compensation | Automatic | |
| Pet immunity | 24 Kg at low sensitivity | |
| White light filter | 3500lux | |
| Angle (Camera) | 90°(H) 70°(V) | |
| Sensor Type (Camera) | CMOS | |
| Video (Camera) | Color during the day/Black & White at night | |
| Illumination (Camera) | Automatic with 1 x IR LED | |
| Illumination Range (Camera) | 10 m | |
| Image Format (Camera) | JPEG | |
| Resolution (Camera) | QVGA(320 x240), QQVGA (160 x 120) | |
| Images in series (Camera) | Up to 3 images with QVGA, Up to 5 images with QQVGA | |
| LED Indicator | Blue (Alarm) | |
| Digital processing | Yes | |
| Sealed optics | Yes | |
| Electrical characteristics | Power supply | 4 × AA Alkaline Batteries / 1.5V, 2000mAh each |
| Power consumption | Max current: 3V, Max 900mA, Quiescent current: 3V, 43μA | |
| PS Type | Battery Powered (Type C) | |
| Typical Voltage | 3V | |
| Battery life | Up to 2 years (standby time) | |
| General | Installation method | Indoor |
| Installation height | 2 m to 2.4 m | |
| Bracket | Optional Wall & Ceiling brackets | |
| Dimension (W×H×D) | 65.6 x 104 x 50.7 mm | |
| Weight | 120g | |
| Operation temperature | -10 °C to 55 °C (14 °F to 131 °F) | |
| Operation humidity | 10% to 90% | |
8. Warranty and Support
ANNKE provides a 2-year warranty for all products. Longer warranty applications may be available. We offer lifetime technical service and training courses with our professional after-sale support team.
For technical assistance or warranty claims, please contact ANNKE customer support through their official channels.
9. User Tips
- System Expandability: The ANNKE AX Home Security System is designed to be expandable. You can add additional sensors, such as magnetic contacts and PIR detectors, to enhance your home's security coverage. Refer to the mobile application for instructions on pairing new devices.
- Optimal PIR Placement: For best performance, ensure PIR detectors are placed in areas where intruders are likely to cross the detection zone, not directly facing heat sources or windows that receive direct sunlight.
- Regular Testing: Periodically test your alarm system and all connected sensors to ensure they are functioning correctly.
