JOOAN Outdoor WiFi Surveillance Camera User Manual

1. Introduction

Thank you for choosing the JOOAN Outdoor WiFi Surveillance Camera. This manual provides detailed instructions for setting up, operating, and maintaining your camera to ensure optimal performance and security. This camera features dual lenses, 5G WiFi connectivity, automatic tracking, two-way audio, and is designed for both indoor and outdoor monitoring.

2. Safety Information

Please read and follow these safety guidelines carefully before using the camera:

• Ensure the power supply (DC5V1.5A) matches the camera's requirements.
• Install the camera in a location where it is protected from direct lightning strikes, although it offers lightning protection.
• Avoid placing the camera near strong electromagnetic fields.
• Do not attempt to disassemble or modify the camera. Refer to qualified personnel for service.
• Keep the camera and its accessories out of reach of children.
• Ensure proper ventilation around the camera to prevent overheating.

3. Package Contents

Verify that all items are present in your package:

• 1 x Dual Lens Camera
• 1 x Mounting bracket
• 1 x Power cable
• 1 x Screw bag
• 1 x Instruction manual (this document)

4. Specifications

For more detailed specifications, please refer to the official product page or the PDF manual.

5. Setup Guide

5.1. Camera Components Overview

Familiarize yourself with the camera's main parts:

Figure 1: Camera Components and Dimensions

5.2. App Installation and Account Setup

The JOOAN camera uses the 'cam720' application for control and monitoring.

1. Download the App: Scan the QR code provided in the Quick User Guide (page 1 of the PDF manual) or search for 'cam720' in your mobile app store (Android/iOS).
2. Sign Up & Login: Open the cam720 app. If you are a new user, create an account by following the on-screen instructions. If you already have an account, log in.

5.3. Network Connection

The camera supports dual-band WiFi (2.4Ghz & 5Ghz) for wireless connection.

1. Power On: Connect the camera to a power source using the provided power cable. The camera will initiate its startup sequence.
2. Reset Camera (if needed): If this is the first time setting up or if you encounter issues, press and hold the 'RESET' button (located near the SD card slot, refer to Figure 1) for a few seconds until you hear a prompt or see an indicator light change.
3. Add Device in App: In the cam720 app, select 'Add a device'. The app may automatically search for devices via Bluetooth (BT configuration).
4. WiFi Connection: Follow the app's instructions to connect the camera to your WiFi network. Ensure the camera and your router are within a reasonable distance (e.g., two meters) during the initial setup for a stable connection.

Note: The camera does not support direct wired Ethernet connection.

Figure 2: App Device Addition Interface

5.4. Physical Installation

The camera is designed for both indoor and outdoor use and comes with a mounting bracket.

1. Choose a Location: Select a suitable location for installation. For outdoor use, ensure the camera is positioned to cover the desired area while being protected from extreme weather conditions. The camera is IP66 waterproof.
2. Mounting Height: For optimal detection and viewing, install the camera at a height of approximately 1.2-1.4 meters (as indicated in the PDF manual).
3. Secure the Bracket: Use the provided screws to securely attach the mounting bracket to a wall or ceiling.
4. Attach the Camera: Mount the camera onto the secured bracket. Adjust the camera's angle to achieve the desired viewing coverage.

Figure 3: Outdoor Installation Example

6. Operating Instructions

6.1. Live View and Dual Screen Monitoring

Once connected, open the cam720 app to access the live feed.

• Dual Lens & Dual Screen: The camera features two lenses, allowing you to monitor two different areas simultaneously on a split screen within the app. The lower lens is typically fixed to monitor a specific area, while the upper lens can be rotated (Pan/Tilt/Zoom) to track movement or view other areas.

Figure 4: Dual Lens and Dual Screen Monitoring

Figure 5: Monitoring Two Different Areas

6.2. Pan/Tilt/Zoom (PTZ) Control & Cruise Setup

• PTZ Control: Use the PTZ controls in the app to remotely adjust the camera's viewing angle (0°-360° pan, 90° tilt). The camera also supports 4X digital zoom.
• Auto Tracking: Enable auto tracking for the camera to automatically follow detected motion.
• Cruise Setup: Set up preset positions (e.g., 'Preset bit 1', 'Preset bit 2') and configure a 360° timed cruise detection to ensure no important areas are missed.

Figure 6: Detection & Alert Features

6.3. Two-Way Audio

The camera supports two-way audio communication.

• Intercom: Use the 'Click to intercom' function in the app to speak through the camera's speaker and listen through its microphone. This allows for real-time communication with individuals near the camera.

Figure 7: Two-Way Audio Communication

6.4. Night Vision Modes

The camera offers multiple night vision options for clear monitoring in low-light conditions.

• B/W Night Vision: Standard black and white infrared vision.
• Smart Color Night: Utilizes smart technology to provide color night vision when motion is detected or specific conditions are met.
• Full Color Night Vision: Provides full-color images even in very low light, often using built-in white lights.

Figure 8: Night Vision Modes

6.5. Motion Detection and Alerts

Configure motion detection settings to receive alerts and record events.

• Detection Area Setup: Define specific areas within the camera's view for motion detection. This helps reduce false alarms.
• Sound Detection: The camera can also detect significant sounds and trigger alerts.
• Alert Information Push: Receive real-time notifications on your mobile device when motion or sound is detected.
• Sound and Light Alarm: The camera can activate a sound and light alarm to deter intruders.

Figure 9: Motion Detection and Alert Settings

6.6. Recording and Playback

The camera supports two primary recording methods:

• Micro SD Card Record: Insert a Micro SD card (8-256GB, not included) into the camera's SD card slot (refer to Figure 1). The camera will automatically record footage to the card. High-speed SD cards are recommended for smooth playback.
• Cloud Record: The camera offers cloud storage options, typically with a 30-day free trial. Subscribe to a cloud plan for off-site storage and enhanced security.
• Video Playback: Access recorded footage through the cam720 app. You can view real-time recordings or browse historical data stored on the SD card or in the cloud.

Figure 10: Recording Methods

Figure 11: Storage Options and Playback Interface

6.7. Multi-User Remote Access

You can share access to your camera with family members or trusted individuals.

• A camera can be linked to a main account and shared with up to 5 sub-accounts.
• Follow the app's instructions to invite and manage shared users.

Figure 12: Multi-User Access

7. Maintenance

• Cleaning: Regularly wipe the camera lens and body with a soft, dry cloth to remove dust and dirt. Do not use harsh chemicals or abrasive cleaners.
• Firmware Updates: Check the cam720 app periodically for firmware updates. Keeping your camera's firmware up-to-date ensures optimal performance, security, and access to new features.
• Power Cycle: If the camera becomes unresponsive, try power cycling it by unplugging and re-plugging the power cable.

8. Troubleshooting

8.1. Common Issues

• Camera not connecting to WiFi:
  - Ensure the camera is within range of your WiFi router.
  - Verify that you are connecting to a 2.4Ghz or 5Ghz network (the camera supports both).
  - Double-check the WiFi password.
  - Try resetting the camera and re-attempting the connection process.
• No video feed or poor quality:
  - Check your internet connection speed. A stable and fast connection is required for HD video streaming.
  - Ensure the camera lens is clean and unobstructed.
  - If using WiFi, try moving the camera closer to the router or reducing interference.
• Motion detection not working:
  - Verify that motion detection is enabled in the app settings.
  - Adjust the detection sensitivity and detection areas as needed.
  - Ensure there are no obstructions blocking the camera's view in the detection zones.
• SD card not recording or full:
  - Ensure the SD card is inserted correctly and is not damaged.
  - Format the SD card through the app (this will erase all data).
  - If the card is full, the camera typically overwrites the oldest footage. Check app settings for recording modes (e.g., loop recording).
• Two-way audio issues:
  - Ensure your phone's microphone and speaker are working correctly.
  - Check the volume settings in the app and on your phone.
  - Ensure there are no obstructions blocking the camera's microphone or speaker.

9. User Tips

• WiFi Connectivity: The camera requires a WiFi connection to function. It supports both 2.4Ghz and 5Ghz networks.
• SD Card Management: When the memory card is full, the camera is designed to automatically overwrite the oldest recordings, ensuring continuous recording. You can check the remaining space and manage recordings through the cam720 app.
• Optimal Placement: For outdoor installations, consider placing the camera under an overhang or in a sheltered spot to further protect it from harsh elements, even though it is IP66 rated.

10. Warranty and Support

For detailed warranty information, please refer to the terms and conditions provided at the time of purchase or contact your retailer.

For further assistance, you can refer to the comprehensive user manual in PDF format:

View User Manual (PDF)

You may also contact JOOAN support via:

• Email: technicalreply@qacctv.com
• WhatsApp: +1 3670124792
• Tel: +1 2029459595
• Web: www.youtube.com/@JOOANCAMERA