GEYUNE Q28 15MP Three Lens PTZ IP Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your GEYUNE Q28 15MP Three Lens Three Screens PTZ IP Camera. Please read this manual thoroughly before using the product to ensure proper functionality and safety.

2. Package Contents

Before installation, please check the package contents to ensure all items are present and in good condition. If any items are missing or damaged, please contact customer support.

• GEYUNE Q28 PTZ IP Camera
• Power Adapter
• Screws Package (2 screws)
• Waterproof Cap (1)
• User's Manual (this document)
• Memory Card (256GB, if included with your purchase)

3. Setup

3.1 Physical Installation

1. Choose a Location: Select an outdoor location that provides the desired surveillance coverage. Ensure the camera has a clear line of sight and is within range of your Wi-Fi network. The camera is IP66 waterproof, suitable for various weather conditions.
2. Mount the Camera: Use the provided screws to securely mount the camera to a wall or ceiling. Ensure the mounting surface is stable enough to support the camera's weight.
3. Connect Power: Connect the power adapter to the camera and plug it into a power outlet. Use the waterproof cap to protect the power connection if exposed to the elements.
4. Insert Memory Card (Optional): If using local storage, carefully insert the microSD card (up to 256GB) into the designated slot on the camera.

3.2 App Installation and Network Connection

1. Download the App: Search for "V380 PRO" in your smartphone's app store (iOS or Android) and download the application.
2. Register/Log In: Open the V380 PRO app and follow the on-screen instructions to register a new account or log in if you already have one.
3. Add Device: In the app, tap the "+" icon or "Add Device" option. Select the appropriate camera type (e.g., Wi-Fi Camera).
4. Connect to Wi-Fi: Follow the app's instructions to connect the camera to your home Wi-Fi network. This typically involves scanning a QR code on the camera or entering your Wi-Fi credentials.
5. Complete Setup: Once connected, you can name your camera and begin live viewing.

4. Operating Instructions

4.1 Three-Lens & Three-Screen Monitoring

The GEYUNE Q28 features three lenses that provide a comprehensive view, displayed across three distinct screens within the V380 PRO app. The primary (center) lens is a Pan-Tilt-Zoom (PTZ) camera, while the two side lenses are fixed-position cameras.

• Real-time Monitoring: View live feeds from all three lenses simultaneously on your device.
• Interactive Zoom: In the app, you can tap on a specific area within the fixed-position camera feeds (Screen 2 or Screen 3). The PTZ camera (Screen 1) will then automatically adjust its pan and tilt to zoom into that specified position, providing a closer look.

4.2 PTZ Control

The camera's Pan-Tilt-Zoom (PTZ) functionality allows you to remotely adjust the camera's viewing angle and zoom level via the V380 PRO app, minimizing blind spots.

• Pan: Rotate the camera horizontally up to 270 degrees.
• Tilt: Adjust the top lenses manually up to 355 degrees and the side lenses manually up to 180 degrees vertically.
• Zoom: Utilize the 10X digital zoom feature to get closer details of distant objects.

4.3 AI Auto Tracking & Motion Detection

The camera is equipped with advanced AI capabilities for intelligent surveillance:

• AI Auto Tracking: Upon detecting a moving object (e.g., a person), the camera will automatically adjust its pan/tilt rotation to follow the object, ensuring it remains in view.
• Humanoid Detection: The system can differentiate between human shapes, animals, and static objects, reducing false alarms.
• Motion Detection: When any abnormal movement is detected, the camera will trigger an alarm.
• Intelligent Alarms: The app will push instant notifications to your smartphone, and the camera may activate linked lights to deter intruders.

4.4 Two-Way Audio

The built-in microphone and speaker allow for two-way communication. You can listen to the audio from the camera's location and speak through the camera using the V380 PRO app.

4.5 Night Vision

The camera is equipped with night vision capabilities, providing clear surveillance footage even in low-light or complete darkness.

4.6 Playback

You can review recorded footage stored on the memory card or cloud storage (if subscribed) directly through the V380 PRO app. This allows you to watch playback at any time and know when and what happened.

5. Maintenance

5.1 Cleaning

• Regularly wipe the camera lenses and housing with a soft, damp cloth to remove dust and dirt.
• Do not use harsh chemicals or abrasive cleaners, as they may damage the camera's finish or lenses.
• Ensure the camera is powered off before cleaning.

5.2 Firmware Updates

Periodically check the V380 PRO app for available firmware updates. Keeping your camera's firmware up-to-date ensures optimal performance, security, and access to new features.

5.3 Storage Management

If using a local memory card, regularly review and manage your recorded footage. You can delete old recordings or transfer important clips to another storage device to free up space. The app may also offer settings for automatic overwriting of old footage.

6. Troubleshooting

If you encounter issues with your GEYUNE Q28 camera, please refer to the following common troubleshooting steps:

• No Power: Ensure the power adapter is securely connected to both the camera and a working power outlet.
• No Wi-Fi Connection: Check your Wi-Fi router and ensure it's working correctly. Verify that the camera is within Wi-Fi range. Try restarting both the camera and your router. Re-add the device in the V380 PRO app if necessary.
• Poor Image Quality: Clean the camera lenses. Ensure there are no obstructions in the camera's field of view. Check your internet connection speed.
• Motion Detection Not Working: Verify that motion detection and alarm settings are enabled in the V380 PRO app. Adjust sensitivity settings if needed.
• App Issues: Ensure your V380 PRO app is updated to the latest version. Try restarting the app or your smartphone.

For further assistance, consult the in-app help section or contact customer support.

7. Specifications

8. User Tips

• Optimal Wi-Fi Placement: For best performance, ensure your camera is installed in a location with strong Wi-Fi signal strength. Consider a Wi-Fi extender if the signal is weak at the desired camera location.
• Regular App Checks: Periodically open the V380 PRO app to check live feeds, review recordings, and ensure all features are functioning as expected.
• Privacy Zones: Utilize any privacy zone features within the app to block out areas you do not wish to record, if available.
• Secure Your Account: Use a strong, unique password for your V380 PRO account and enable two-factor authentication if offered, to protect your surveillance data.

9. Warranty and Support

For warranty information, technical support, or any product-related inquiries, please refer to the contact information provided by your retailer or the manufacturer. Keep your purchase receipt as proof of purchase for warranty claims.