DIFANG 20MP Four Screens WiFi Security Camera User Manual

1. Introduction

Thank you for choosing the DIFANG 20MP Four Screens WiFi Security Camera. This advanced surveillance system features a unique quad-lens design, offering a 20MP ultra-high-definition viewing experience with 12X digital zoom. It provides 360° PTZ (Pan-Tilt-Zoom) control, AI-powered humanoid detection, full-color night vision, and two-way audio communication. Designed for outdoor use, its IP66 weatherproof rating ensures reliable performance in various environmental conditions. This manual will guide you through the setup, operation, maintenance, and troubleshooting of your new security camera.

DIFANG 20MP Four Screens WiFi Security Camera overview

2. Package Contents and Setup

2.1 Unboxing and Components

Upon opening the package, please verify that all components are present and in good condition. The standard package includes:

Video: Unboxing and overview of the DIFANG Four Screens camera.

• DIFANG Four Screens Security Camera (Host)
• Power Cable Interface
• Antennas (2x)
• Mounting Bracket
• Instruction Manual
• Screw Package for installation

2.2 Physical Installation

The camera supports various installation methods, including normal and wall-mounted setups. Ensure the camera is mounted in a location that provides optimal coverage and a stable Wi-Fi signal.

Diagram: Product details and interfaces (Antenna, Power Interface, Network Interface, Reset Key, TF Card Slot).

1. Choose a Location: Select a suitable outdoor location that offers a clear view of the area you wish to monitor. Consider proximity to a power source and Wi-Fi coverage.
2. Mounting: Use the provided mounting bracket and screws to securely attach the camera to a wall or pole.
3. Connect Antennas: Screw the two antennas firmly into their designated ports on the camera.
4. Power Connection: Connect the power cable to the camera's power interface. Ensure the power adapter (appropriate for your region) is connected to a power outlet.

2.3 App Download and Initial Setup

The camera operates with the "HiEasy" mobile application, available for both Android and iOS devices.

Image: HiEasy app interface for multiple viewing.

1. Download App: Search for "HiEasy" in the Google Play Store (for Android) or Apple App Store (for iOS) and install it.
2. Register/Login: Open the app and follow the on-screen instructions to register a new account or log in if you already have one.
3. Add Device: Tap the "+" icon or similar to add a new device. Follow the in-app instructions to connect your camera to your 2.4GHz Wi-Fi network. This typically involves scanning a QR code on the camera or entering Wi-Fi credentials.
4. Initial Configuration: Once connected, you can set a device name, password, and other initial settings.

3. Operating Instructions

3.1 Live View and Multi-Screen Monitoring

The camera's unique quad-lens design allows for simultaneous monitoring of four distinct areas within the HiEasy app.

Image: Simultaneous monitoring of four areas.

• The app displays four video screens. The main (bottom) screen is typically for the PTZ camera, while the other three (top) are for fixed-position lenses.
• You can tap on a fixed-position screen to make the PTZ camera automatically adjust its view to that area.

3.2 PTZ Control

The camera offers flexible pan, tilt, and zoom capabilities.

Diagram: Manual and mobile phone PTZ control ranges.

• Manual Rotation: The upper fixed lenses can be manually adjusted horizontally (0°-180°) and vertically (0°-45°) to cover specific angles.
• Mobile Phone Control: The main PTZ lens can be remotely controlled via the HiEasy app, offering a pan range of 0°-355° and a tilt range of -10°-90°. Use the directional controls within the app to adjust the camera's view.

3.3 Digital Zoom

The camera supports 12X digital zoom to magnify details in the live view or recorded footage.

Image: 12X Digital Zoom in action.

• In the live view within the HiEasy app, use a pinch-to-zoom gesture on your mobile device screen to digitally zoom in or out.

3.4 Night Vision Modes

The camera offers three distinct night vision modes for optimal visibility in low-light conditions.

Image: Three Night Vision Modes.

• Infrared Night Vision: Provides clear black and white images in complete darkness using IR LEDs.
• Full-Color Night Vision: Activates white LED lights to provide a full-color image at night.
• Intelligent Night Vision: The camera operates in infrared mode by default and switches to full-color mode when motion is detected, acting as a deterrent.

You can select your preferred night vision mode within the HiEasy app settings.

3.5 Two-Way Audio

Communicate directly with individuals near the camera using the built-in microphone and speaker.

Image: Two-Way Audio in use.

• In the live view, tap the microphone icon to speak through the camera. Tap it again to end communication.
• The camera's speaker will play audio from your mobile device, and its microphone will capture audio from the camera's vicinity.

3.6 AI Functions (Humanoid Detection & Alarm)

The camera is equipped with advanced AI features for enhanced security.

Image: AI Humanoid Detection and Auto Tracking.

Image: AI Humanoid Detection with built-in siren and lighting.

• Motion Detection: The camera can detect general motion in its field of view.
• Humanoid Detection: More advanced, this feature specifically identifies human shapes, reducing false alarms from animals or inanimate objects.
• Auto Tracking: When a human is detected, the PTZ camera can automatically track their movement.
• Alarm: Upon detection, the camera can trigger a "telefon alarm" (siren), activate built-in lighting, and send push notifications to your mobile app.
• Activity Alarm Area: You can set specific alarm areas within the app to focus detection on critical zones.

4. Maintenance

4.1 Storage Options

The camera supports both local and cloud storage for video recordings.

Image: TF Card Storage & Playback.

• TF Card Storage: The camera supports a TF (MicroSD) card up to 128GB for 24/7 video recording and playback. The TF card slot is accessible on the camera body (refer to the Product Details diagram in Section 2.2).
• Cloud Storage: An optional cloud storage service is available for an additional cost, providing off-site backup of your recordings.

4.2 Weather Protection

The camera is designed for outdoor use with an IP66 rating.

Image: IP66 Waterproof protection.

The IP66 rating ensures the camera is protected against dust ingress and powerful water jets. While it is built to withstand rain, lightning, and dust, regular checks for debris accumulation on the lenses are recommended for optimal performance.

4.3 Cleaning

• To clean the camera lenses, use a soft, lint-free cloth. If necessary, dampen the cloth slightly with water or a lens cleaning solution.
• Avoid using harsh chemicals or abrasive materials that could scratch the lens or camera body.
• Ensure the camera is powered off before cleaning.

5. Troubleshooting

If you encounter issues with your camera, please refer to the following common troubleshooting steps:

• No Power: Ensure the power cable is securely connected to both the camera and the power outlet. Verify that the power adapter is functioning correctly.
• No Wi-Fi Connection: Check if your Wi-Fi network (2.4GHz only) is active and the signal strength is adequate at the camera's location. Try restarting your router and the camera. If issues persist, you may need to reset the camera (see below) and re-pair it with the app.
• Poor Image Quality: Clean the camera lenses. Ensure there are no obstructions in the camera's field of view. Check your internet connection speed, as a slow connection can affect streaming quality.
• Alarm Not Triggering: Verify that motion detection and humanoid detection are enabled in the app settings. Check the sensitivity levels and ensure alarm areas are correctly configured.
• Two-Way Audio Issues: Ensure your mobile device's microphone and speaker are working. Check the volume settings in the app and on your phone.
• Camera Not Responding: If the camera becomes unresponsive, locate the Reset Key (refer to the Product Details diagram in Section 2.2) and press and hold it for approximately 5-10 seconds until the camera restarts. This will restore factory settings, and you will need to reconfigure the camera in the app.

6. Specifications

7. Warranty and Support

The DIFANG 20MP Four Screens WiFi Security Camera is certified with CE, ensuring compliance with European safety, health, and environmental protection standards.

For any technical support, warranty claims, or further assistance, please contact the seller or manufacturer directly through your purchase platform. Please retain your proof of purchase for warranty validation.

8. User Tips

• Power Adapter: Ensure you use the correct power adapter (US, UK, AU, or EU plug type) for your region, as selected during purchase, to prevent damage and ensure proper functionality.
• Wi-Fi Signal: For optimal performance, especially with multiple video streams, ensure your camera is installed within a strong 2.4GHz Wi-Fi signal range. Consider using a Wi-Fi extender if the signal is weak.
• TF Card Formatting: If using a TF card for local storage, it is recommended to format it through the HiEasy app before initial use to ensure compatibility and stable recording.
• Regular Firmware Updates: Check the HiEasy app periodically for firmware updates. Keeping your camera's firmware up-to-date ensures you have the latest features, security patches, and performance improvements.