1. Introduction
The Redkey R11 is an advanced 3-in-1 robot vacuum cleaner designed to provide a comprehensive cleaning solution for your home. It combines powerful vacuuming, efficient sweeping, and precise mopping capabilities. Featuring 360° Smart LiDAR Navigation, 10,000 Pa super suction, and intelligent app/voice control, the R11 ensures a thorough and hassle-free cleaning experience. Its automatic dust collection system allows for up to 90 days of hands-free operation, making daily maintenance minimal.
2. Important Safety Instructions
Please read all safety instructions carefully before using this product and keep this manual for future reference. Failure to follow these instructions may result in electric shock, fire, or serious injury.
- This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
- Children should be supervised to ensure that they do not play with the appliance.
- Cleaning and user maintenance shall not be made by children without supervision.
- Use only the original power adapter and charging dock provided by the manufacturer.
- Do not use the robot in environments with open flames, flammable materials, or explosive substances.
- Ensure the robot is not exposed to water or excessive moisture.
- Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
- Do not operate the robot in a room where an infant or child is sleeping.
- Do not use the robot to pick up large or sharp objects, or liquids.
- Always remove the water tank and mop module when vacuuming carpets.
3. Package Contents
Verify that all items are present and in good condition upon unboxing:
- Main unit (Robot Vacuum) x1
- Auto-Empty Dust Bin (Charging Dock) x1
- Cleaning brush x1 (attached to dust bin)
- HEPA filter x2
- Side brushes x2
- Mop pads x2
- Dust bags x2
- Power Adapter x1
4. Setup Guide
4.1 Unboxing and Placement
- Carefully remove all components from the packaging.
- Place the auto-empty station against a wall in an open area, ensuring there is at least 0.5 meters (1.6 feet) of clear space on both sides and 1.5 meters (5 feet) in front.
- Plug the power adapter into the auto-empty station and then into a wall outlet.
- Remove any protective films or stickers from the robot vacuum and the auto-empty station.
4.2 Initial Charging
Place the robot vacuum onto the charging contacts of the auto-empty station. Ensure the robot is properly docked. The indicator lights will show charging status. Fully charge the robot before its first use (approximately 4-5 hours).
4.3 App Download and Connection
- Download the Redkey Smart App from your smartphone's app store (iOS or Android).
- Open the app and create an account or log in.
- Follow the in-app instructions to add your Redkey R11 device. Ensure your phone is connected to a 2.4GHz or 5GHz Wi-Fi network during the pairing process.
- Once connected, you can control the robot, set schedules, and view cleaning maps.
4.4 First Mapping Run
For optimal cleaning, allow the robot to complete a full mapping run of your home without interruption. This will create an accurate map for efficient navigation.
5. Operating the Robot Vacuum
5.1 Cleaning Modes
The Redkey R11 offers versatile cleaning modes:
- Vacuum Only: For dry debris and general vacuuming. The large-capacity dustbin efficiently collects more debris.
- Mop Only: Attach the mop module and fill the water tank. The next-generation air valve precisely controls three water flow levels, effortlessly removing stubborn stains while preventing leaks or over-wetting floors.
- Vacuum & Mop: Simultaneous vacuuming and mopping for comprehensive cleaning.
5.2 Adjusting Suction and Water Levels
Through the Redkey Smart App, you can customize the suction power and mopping water level for each room or floor, adapting to different cleaning needs and floor types.
5.3 Scheduling and Zone Cleaning
Use the app to set cleaning schedules for specific times and days. You can also define specific areas for cleaning or create No-Go Zones and Virtual Walls to restrict the robot from certain areas.
5.4 Voice Control
The Redkey R11 supports voice control via Amazon Alexa and Google Home. Link your robot to your smart home assistant and use simple voice commands to start, stop, or pause cleaning.
5.5 Carpet Detection
The robot features real-time carpet detection. When vacuuming, it automatically boosts suction on carpets. When mopping, it will avoid carpets to prevent wetting them.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Redkey R11.
6.1 Automatic Dust Collection
The auto-empty station features a 3.8L upgraded high-capacity dust bag, allowing for up to 90 days of hands-free dust collection. Replace the dust bag when full.
6.2 Dustbin and Filters
- Emptying the Dustbin: Although the auto-empty station handles most dust, periodically check and manually empty the robot's internal dustbin if needed.
- Cleaning HEPA Filters: Tap the filters to remove loose dirt. Rinse with water if necessary, but ensure they are completely dry before re-installing. Replace filters every 3-6 months, or as needed.
6.3 Brushes
- Main Brush: Remove hair and debris tangled around the main brush. Use the cleaning tool provided.
- Side Brushes: Check for tangled hair or debris. The mechanical arm-extended side brush features an anti-tangle design, but occasional cleaning may still be required. Replace side brushes if they become worn or damaged.
6.4 Mop Pads and Water Tank
- Mop Pads: Remove and wash mop pads after each mopping session. Air dry completely before re-attaching.
- Water Tank: Empty any remaining water after mopping. Clean the water tank regularly to prevent mold or blockages.
6.5 Sensors and Charging Contacts
Wipe all sensors (LiDAR, cliff, wall-tracking) and charging contacts on both the robot and the station with a clean, dry cloth to ensure proper function.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Robot does not turn on or charge. | Low battery; Not properly docked; Power adapter issue. | Ensure robot is correctly placed on charging dock. Check power connection. Allow to charge for several hours. |
| Robot gets stuck frequently. | Obstacles in path; Cliff sensors dirty. | Clear cables, toys, and other obstacles. Clean cliff sensors. Use No-Go Zones for problematic areas. |
| Poor cleaning performance. | Dustbin full; Brushes tangled; Filter clogged. | Empty dustbin. Clean main and side brushes. Clean or replace HEPA filter. |
| App connection issues. | Incorrect Wi-Fi password; Router too far; Wrong Wi-Fi band. | Ensure correct Wi-Fi password. Move robot closer to router. Confirm router is broadcasting 2.4GHz or 5GHz. Re-pair device. |
| Auto-empty station not emptying. | Dust bag full; Suction port blocked. | Replace dust bag. Check and clear any blockages in the auto-empty station's suction port. |
8. Specifications
| Feature | Specification |
|---|---|
| Brand Name | Redkey |
| Model | R11 |
| Function | Sweep Suction (3-in-1 Vacuum, Sweep, Mop) |
| Suction Power | 10000Pa |
| Battery Type | Li-ion |
| Battery Capacity | 3200mAh |
| Battery Life | 1 hour and 30 minutes |
| Dust Box Capacity (Robot) | 0.6-1 L |
| Dust Bag Capacity (Auto-Empty Station) | 3.8L |
| Water Tank Capacity | 2.4L |
| Filter Type | HEPA |
| Navigation Technology | LDS Laser Navigation |
| Number of Operating Modes | 3-4 (Vacuum Only, Mop Only, Vacuum & Mop, Spot Clean, etc.) |
| Voice Packs | 8 Languages |
| Connectivity | Dual-band WiFi (2.4GHz & 5GHz) |
| Weight | 3 - 6 KG (Robot) |
| Installation | Robot |
| Certification | CE |
| Voltage | 220 V |
| Remote Control | No (App/Voice Control) |
9. User Tips
- Carpet Cleaning: For a professional vacuuming experience on carpets, remember to remove the mop module before starting a cleaning cycle. This prevents wetting the carpet and allows the robot to maximize suction.
- Multi-Language Support: The Redkey Smart App and voice control features support 8 languages, including Spanish. Check the app settings to select your preferred language.
- Obstacle Avoidance: While the robot has smart obstacle detection, it's always best to clear small items, cables, and toys from the floor before cleaning to prevent the robot from getting stuck or damaging items.
10. Warranty and Support
Redkey provides a 2-Year Warranty for the R11 Robot Vacuum Cleaner, demonstrating a commitment to product quality and customer satisfaction.
- Warranty Coverage: The warranty covers operational issues and malfunctions under normal use conditions.
- Customer Support: Should you encounter any problems, please contact the official Redkey after-sales team. They guarantee an effective solution within 24 hours.
