Techage 8CH 5MP/8MP POE Security Surveillance System User Manual

1. Introduction

Thank you for choosing the Techage 8CH 5MP/8MP POE Security Surveillance System. This system is designed to provide comprehensive security for your home or business with advanced features such as 4K HD resolution, Power Over Ethernet (POE) for simplified installation, two-way audio, AI human detection, and smart night vision capabilities. This manual will guide you through the setup, operation, and maintenance of your new surveillance system.

2. Package Contents

Please verify that all items listed below are included in your package. If any items are missing or damaged, please contact customer support.

• 1 x H.265 8CH 8MP POE NVR (built-in 4 POE ports)
• 4 x 5MP/8MP POE IP Cameras (quantity and resolution may vary based on selected kit)
• 4 x 20M Network Cable for Cameras
• 1 x Power Supply for NVR
• 1 x USB Mouse for NVR
• 1 x User Manual
• 2 x Warning Stickers (gift)
• 4 x Waterproof Connectors for Cable (gift)
• 1 x Remote Control (batteries not included)
• Optional: 2TB/3TB/4TB HDD (Hard Disk Drive)

3. Product Features

• High Resolution: Available in 5MP (2592*1944@25fps) and 8MP 4K (3840*2160@15fps) for clear, detailed video.
• POE (Power Over Ethernet): Simplifies installation by providing power and data through a single Ethernet cable, eliminating the need for separate power adapters for cameras. Supports up to 100 meters transmission distance.
• Two-Way Audio: Cameras feature a built-in microphone and speaker for real-time audio communication.
• AI Human Body Detection: Advanced AI technology accurately detects human movement, reducing false alarms from pets, insects, or light changes.
• Face Detection & Playback: Captures and records faces, allowing for easy face search and playback of specific events.
• Smart AI Red Blue Flashing Light Alert & Alarm Siren: When human motion is detected, the camera activates red and blue flashing lights along with an audible alarm siren to deter intruders.
• H.265 Video Compression: Efficient H.265 encoding saves 40%-50% storage space compared to H.264, optimizing HDD usage and transmission speed.
• Night Vision Modes: Supports Day Vision, IR Night Vision (infrared), and Color Night Vision for clear monitoring in various lighting conditions.
• IP66 Waterproof: Cameras are designed for both outdoor and indoor use, offering resistance to cold, heat, water, and dust.
• Remote Access: View live video and playback from anywhere using the free smartphone app (XMEye Pro for iOS/Android) or PC software.
• HDD Support: NVR supports up to 14TB HDD/SSD (2.5-inch SSD, 2.5-inch HDD, 3.5-inch HDD).
• Multi-language NVR: Supports over 20 languages including Russian, English, Italian, Portuguese, Spanish, French, German, etc.

4. Setup Instructions

4.1 System Connection Diagram

The following diagram illustrates the typical connection of your POE surveillance system:

Components:

• POE Camera: Connects directly to the NVR's POE ports via Ethernet cable. No separate power needed.
• NVR (Network Video Recorder): The central unit for recording and managing video.
• Power Supply: Connects to the NVR.
• Network: Connect the NVR to your router via an Ethernet cable for remote access.
• Monitor: Connect to the NVR via VGA or HD Port for local viewing.
• Mouse: Connect to the NVR's USB port for local control.
• Audio Out: Optional connection for external speakers.

4.2 Step-by-Step Installation

1. Connect Cameras: Connect each POE IP camera to an available POE port on the NVR using the provided network cables. Ensure the waterproof connectors are properly installed for outdoor cameras.
2. Connect NVR to Monitor: Use an HD cable or VGA cable to connect the NVR to a monitor or TV.
3. Connect Mouse: Plug the USB mouse into a USB port on the NVR.
4. Connect NVR to Network (Optional for Remote Access): Connect the NVR to your router using an Ethernet cable. This is essential for remote viewing via smartphone or PC.
5. Connect Power: Plug the NVR's power adapter into the NVR and then into a power outlet. The system will power on automatically.
6. Initial Setup: Follow the on-screen prompts on your monitor to complete the initial setup, including setting a password, time zone, and network configuration.

5. Operating Instructions

5.1 Remote Access via Mobile App

To view your surveillance system remotely on your smartphone:

1. Download App: Download the "XMEye Pro" app from the Apple App Store (for iOS) or Google Play Store (for Android).
2. Register/Login: Open the app and register a new account or log in with an existing one.
3. Add Device: Scan the QR code displayed on your NVR's monitor or manually enter the device ID to add your NVR to the app.
4. Enjoy Live View: Once added, you can access live video feeds, playback recordings, and configure settings from your phone.

5.2 AI Human Detection and Alert Configuration

Your system features advanced AI human detection to minimize false alarms. You can configure these settings via the mobile app or NVR interface.

Steps to set AI Human Detection in the Phone App:

1. Open the XMEye Pro app.
2. Navigate to the "Alarm" settings for the desired camera channel.
3. Enable "Humanoid Detection Switch" and "Face Detection Switch".
4. Define an "Alert Area" by drawing a specific region on the camera's view.
5. Configure "Alarm Linkage" options such as "Alarm Record", "Alarm Snapshot", "APP Push", and "Allow Notifications".
6. Select an "Alarm Sound" from predefined options (e.g., Bell Alarm, Alert area, please leave!) or record a custom voice.

5.3 Smart AI Red Blue Flashing Light Alert

The 8MP cameras support a smart red and blue flashing light alert feature. This feature is enabled by default. When human motion is detected, the camera's red and blue lights will flash, and white lights will illuminate (default state) to act as a deterrent.

To configure the LED lights (Smart Alert / Smart Infrared):

There are two main options for the camera's LED lights when motion is detected:

• Smart Alert: When motion is detected, the camera's white LEDs will light up.
• Smart Infrared: When motion is detected, the camera's white LEDs will NOT light up (only IR will be active).

You can adjust these settings via the NVR interface or the web interface:

Via NVR:

Via Web Interface:

5.4 Smart Playback

The system offers smart playback with customizable search areas, significantly reducing the time needed to review footage by fast-forwarding through unimportant segments.

6. Maintenance

• Regular Cleaning: Periodically clean camera lenses with a soft, dry cloth to ensure clear image quality.
• Firmware Updates: Check the manufacturer's website or your NVR's settings for available firmware updates to ensure optimal performance and security.
• HDD Management: The NVR supports up to 14TB HDD/SSD. Regularly check the HDD status and ensure sufficient storage space. H.265 compression helps maximize storage efficiency.
• Cable Inspection: Periodically inspect all cables for wear and tear, especially outdoor cables, to prevent connection issues.

7. Troubleshooting

• No Video Display: Check power connections to the NVR and monitor. Ensure video cables (HD/VGA) are securely connected.
• Cameras Not Showing: Verify that Ethernet cables are securely connected to both the cameras and the NVR's POE ports. Restart the NVR.
• No Remote Access: Ensure the NVR is connected to your router and has internet access. Check network settings on the NVR and ensure the XMEye Pro app is correctly configured with the device.
• False Alarms: Adjust the AI Human Detection sensitivity and refine the "Alert Area" in the app settings to reduce unwanted notifications.
• Poor Night Vision: Ensure camera lenses are clean and free from obstructions. Check if the IR or white LEDs are functioning correctly.
• No Audio: Verify that the camera's microphone and speaker are enabled in the settings. Check external speaker connections if applicable.

8. Specifications

9. User Tips

• Optimize Alert Areas: When setting up AI Human Detection, carefully define your alert areas to cover critical zones and avoid areas with frequent non-human movement (e.g., trees swaying, busy public sidewalks) to minimize unnecessary alerts.
• Test Two-Way Audio: After installation, test the two-way audio feature to ensure clear communication. Adjust volume settings if needed.
• Regularly Check Recordings: Periodically review recorded footage to ensure the system is capturing events as expected and to familiarize yourself with the playback interface.
• Secure Your Network: Use strong, unique passwords for your NVR and Wi-Fi network to protect your surveillance system from unauthorized access.

10. Warranty and Support

For warranty information, technical support, or service inquiries, please refer to the contact information provided by your retailer or visit the official Techage website. Keep your purchase receipt as proof of purchase for warranty claims.