Neye S5 WiFi Smart Camera User Manual

1. Introduction

This manual provides comprehensive instructions for the installation, operation, and maintenance of your Neye S5 WiFi Smart Camera. Please read this manual carefully before using the product to ensure proper functionality and safety.

The Neye S5 is an indoor smart camera featuring high-definition video, AI automatic tracking, 360° pan/tilt capabilities, two-way audio, and enhanced night vision for comprehensive home security and monitoring.

2. Safety Information

⚠️ Camera products can only be used for the purposes permissible under the applicable law and regulations. Misuse of the product for any illegal activities is strictly forbidden. Please comply with the applicable laws and regulations in your country/area.

3. Product Overview

Familiarize yourself with the components of your Neye S5 Smart Camera.

3.1 Camera Components

The installation tutorial video provides a clear overview of the camera's parts:

• Infrared Lamp: For night vision capabilities.
• Reset Button: Used for resetting the device.
• SD Card Slot: For local storage of recordings.
• Microphone (Built-in): For two-way audio communication.
• Power Interface: To connect the power supply.
• Speaker: For audio output during two-way communication and alerts.
• Device Label (bottom): Contains important device information.

3.2 Product Dimensions

Note on Product Versions: Due to different production batches, the camera may be shipped as a dual-screen or triple-screen version. Both versions have the same core functions, but their appearance may differ. The received product prevails.

4. Specifications

5. Setup Guide

Follow these steps to set up your Neye S5 Smart Camera.

5.1 Initial Power-On and App Download

1. Connect Power Supply: Plug in the camera using the provided power adapter. The camera will begin its startup sequence.
2. Wait for Voice Prompts: The camera will announce "System startup has been completed" followed by "Please configure wifi".
3. Reset if Necessary: If you do not hear the "Please configure wifi" prompt, gently press the reset button (located near the SD card slot) until you hear a "beep" sound, then release.
4. Download the App: Search for "Neye3C" in the Google Play Store (for Android) or Apple App Store (for iOS), or scan the QR code provided in the quick start guide to download the application.
5. Sign Up and Log In: Open the Neye3C app and create a new account or log in with an existing one.

5.2 Connecting to Wi-Fi

6. Add Device: In the Neye3C app, click the "+" icon (usually in the top right corner) to add a new device.
7. Select Connection Method: Choose "Smart Add" or "Add WiFi Camera Using Sonic" (recommended for easy setup).
8. Confirm Device Status: The app will prompt you to ensure the device is connected to power, the blue light is flashing, and you hear the "please configure WIFI" sound. Click "NEXT".
9. Enter Wi-Fi Password: Input your 2.4GHz Wi-Fi network password into the app.
• Important: The Wi-Fi name and password cannot contain special characters, punctuation, or spaces. They should also be 10 characters or less.
• The device does not support 5G Wi-Fi signals. Ensure you are connecting to a 2.4GHz network.
10. Start Configuration: Click "NEXT" after entering the password, then click "Configure" in the next screen.
11. Wait for Connection: The app will display a countdown. The camera will announce "wifi password has been obtained" and then "wifi connection successfully".
12. Add New Device: Once connected, click "New device" in the app.
13. Confirm Device Details: Review the device ID and other details, then click "OK".
14. Connect to View: Click on the newly added device in your device list to start viewing the live feed.

5.3 Setup Cautions

• The device should be placed within 10 meters (approximately 33 feet) of your Wi-Fi router when configuring.
• Ensure your phone's media volume is turned to the maximum during configuration to allow the camera to hear the sonic pairing signal.
• Keep your phone and camera within 50cm (approximately 20 inches) during the configuration process.
• The device does not support 5G Wi-Fi signals. Please reconnect to a 2.4G signal to configure.
• The device does not support hiding Wi-Fi networks.
• The Wi-Fi name and password cannot contain Chinese characters or other special characters.

6. Operating Instructions

Your Neye S5 Smart Camera offers a range of features for enhanced monitoring and security.

6.1 Two-Way Audio

Communicate with anyone near the camera using the built-in microphone and speaker. The app allows you to chat freely, and the camera employs noise reduction algorithms for clear audio.

6.2 Night Vision

The camera features ultra-clear night vision with intelligent night vision and an ultra-clear lens. It supports both infrared night vision for clear black and white images in complete darkness and full-color night vision in low-light conditions, thanks to WDR wide dynamic technology and large aperture.

6.3 Automatic Motion Tracking & Human Form Detection

The camera supports tracking of moving objects and human forms, recording their movements without missing details. When an unwelcome presence is detected, a built-in siren can go off, and a spotlight can activate to deter intruders.

6.4 Pan and Tilt Control

Control the camera's viewing angle remotely through the app. The Neye S5 offers a horizontal rotation of 320° and a vertical tilt of 90°.

6.5 AP Hotspot Monitoring

The camera comes with an AP hotspot Wi-Fi feature, allowing it to be monitored and viewed even when the camera is disconnected from the main network during installation or in case of internet outage.

6.6 Customized Voice

Utilize the entrance and exit intelligent recognition algorithm to support customized voice content. This allows you to set personalized voice messages for different scenarios.

7. Maintenance

• Cleaning: Use a soft, dry cloth to clean the camera lens and body. Do not use harsh chemicals or abrasive cleaners.
• Placement: Ensure the camera is placed on a stable surface or securely mounted to prevent accidental falls.
• Software Updates: Regularly check the Neye3C app for firmware updates to ensure optimal performance and security.
• SD Card Management: If using an SD card for storage, periodically check its status and format it as needed to maintain recording quality and prevent data corruption.

8. Troubleshooting

8.1 Common Issues and Solutions

• Camera not connecting to Wi-Fi:
  • Ensure your Wi-Fi is 2.4GHz, not 5G.
  • Verify the Wi-Fi name and password do not contain special characters, punctuation, or spaces, and are 10 characters or less.
  • Place the camera within 10 meters of the router during setup.
  • Ensure your phone's volume is maxed out during sonic configuration.
  • Try resetting the camera by pressing the reset button until it beeps.
• No voice prompt during setup:
  • Press the reset button until you hear a "beep" to re-initiate the voice prompt.
• App connection timeout or failure:
  • Reset the camera and try the configuration process again.
  • Ensure your phone and camera are within 50cm during the configuration.

9. User Tips

• App Name: The camera uses the "Neye3C" app for control and monitoring.
• Optimal Placement: For best Wi-Fi signal and coverage, place the camera in a central location within your home, away from large metal objects or other sources of interference.
• Regular Checks: Periodically check the live feed and recorded footage to ensure the camera is functioning as expected.

10. Warranty and Support

For detailed warranty information, please refer to the official user manual PDF available for download. If you encounter any issues not covered in this manual or require further assistance, please contact customer support through the Neye3C app or the seller's official channels.

You can find the official user manual (PDF) here: User manual (PDF)