Manuals+

UGREEN CM700/25173

UGREEN 4K@60Hz Capture Card User Manual

Model: CM700/25173

1. Introduction

Thank you for choosing the UGREEN 4K@60Hz Capture Card. This high-performance video capture device is designed for seamless live streaming, recording, and video conferencing, offering Ultra HD resolutions and advanced features like VRR and HDR. This manual will guide you through the setup, operation, and maintenance of your device to ensure optimal performance.

2. Package Contents

Please check the box for the following items:

  • 1x UGREEN Video Capture Card (CM700/25173)
  • 1x HDMI Cable (5FT)
  • 1x 2-in-1 USB A and C Cable (1.6FT)
  • 1x User Manual
Image showing the UGREEN capture card, HDMI cable, USB A and C cable, and user manual in their packaging.
Figure 2.1: Included accessories with the UGREEN Capture Card.

3. Product Overview

The UGREEN Capture Card features a robust design with multiple ports for versatile connectivity. Familiarize yourself with the device's layout:

Front and back view of the UGREEN capture card showing ports: RESET, USB-C, HDMI OUT, HDMI IN, MIC IN, LINE IN, AUDIO OUT.
Figure 3.1: Front and back view of the UGREEN Capture Card with port labels.
  • RESET Button: For resetting the device.
  • USB-C Port: Connects to your computer/laptop for data transfer and power.
  • HDMI OUT Port: Connects to a monitor/HDTV for video passthrough.
  • HDMI IN Port: Connects to your source device (e.g., Switch, PS5, Camera).
  • MIC IN Port: Connects to an active microphone.
  • LINE IN Port: Connects to an audio mixer.
  • AUDIO OUT Port: Connects to headphones or speakers.
Diagram showing the internal structure of the UGREEN capture card, highlighting multi-heat sink structures, multi-colour flowing lights, aluminum case, and anti-slip mat.
Figure 3.2: Structural features including heat dissipation and aluminum casing.

4. Specifications

FeatureDetail
BrandUGREEN
Model NumberCM700 / 25173
Product NameVideo Capture Card
Input InterfaceHDMI IN
Output InterfaceHDMI OUT
Hardware InterfaceUSB 3.0, USB 3.2 Gen 1
Max Capture Resolution4K@60Hz / 2K@144Hz / 2K@120Hz / 1080P@240Hz
Loop-out Resolution4K@60Hz
Recording FormatMJPEG/YUY2/NV12/1420/P010/XRGB
Power Supply5V/1A
Supported SystemsMac OS X, Linux, Windows 8.1/10/11, Android
MaterialAluminum Alloy
ColorSpace Gray
FunctionVideo Recording, Live Streaming

5. Setup Instructions

Follow these steps to connect your UGREEN Capture Card for live streaming or recording:

  1. Connect HDMI Input: Connect your source device (e.g., game console like Switch/PS5, camera, TV Box, DV) to the HDMI IN port on the capture card using an HDMI cable.
  2. Connect HDMI Output (Optional): If you wish to monitor your video on a separate display, connect your monitor, HDTV, or projector to the HDMI OUT port on the capture card using an HDMI cable.
  3. Connect to Computer: Use the provided 2-in-1 USB A and C cable to connect the USB-C port on the capture card to a USB 3.0/3.2 Gen 1 port on your computer (Laptop/Desktop).
  4. Connect Audio Devices (Optional):
    • For microphone input, connect your active microphone to the MIC IN port.
    • For external audio mixing, connect your mixer to the LINE IN port.
    • For audio monitoring, connect your headphones or speakers to the AUDIO OUT port.
  5. Software Setup: Install and configure your preferred capture/streaming software (e.g., OBS Studio, Streamlabs OBS) on your computer. Select the UGREEN Capture Card as your video and audio input device within the software.
Diagram illustrating the connection setup for live streaming and recording with the UGREEN capture card. It shows HDMI IN from a game console, HDMI OUT to a monitor, USB-C to a computer, and MIC IN, LINE IN, AUDIO OUT connections.
Figure 5.1: Connection diagram for live streaming and recording.
Diagram showing wide compatibility of the UGREEN capture card with various devices for HDMI OUT (Monitor, HDTV, Projector), USB C (Laptop, iPad, Phone), HDMI IN (DV, TV Box, Camera, Switch, PS5), and MIC IN/LINE IN/AUDIO OUT (Microphone, Mixer, Headphone).
Figure 5.2: Wide compatibility with various input and output devices.

6. Operating Instructions

Once connected, your UGREEN Capture Card is ready for use. Here's how to operate it for common tasks:

6.1. Video Capture and Recording

  1. Ensure all connections are secure as described in the Setup section.
  2. Open your chosen video capture software (e.g., OBS Studio).
  3. Add a new "Video Capture Device" source and select the UGREEN Capture Card.
  4. Configure video resolution, frame rate, and recording format (MJPEG/YUY2/NV12/1420/P010/XRGB) within the software settings. The card supports up to 4K@60Hz input and 1080P@240Hz capture.
  5. Add an "Audio Input Capture" source and select the capture card's audio input if you are using external audio devices.
  6. Start recording or streaming from your software.
Image showing a laptop displaying 720p, 1080p, and 4K resolutions, emphasizing 4K high-definition quality and 4K 60fps video input loop.
Figure 6.1: High-definition video capture capabilities.

6.2. VRR and HDR Support

The capture card supports Variable Refresh Rate (VRR) and High Dynamic Range (HDR) to enhance your visual experience, especially for gaming. Ensure your source device and display also support these features and enable them in your system settings for optimal performance.

Comparison images showing HDR OFF vs HDR ON and VRR OFF vs VRR ON, demonstrating improved image quality with these features enabled.
Figure 6.2: Visual benefits of VRR and HDR.

6.3. Low Latency Performance

The UGREEN Capture Card utilizes high-speed USB 3.0 technology to ensure ultra-low latency, minimizing delay and flickering during capture and passthrough. This is crucial for real-time monitoring and competitive gaming.

Image highlighting the USB 3.0 high-speed chip, indicating no delay and no flickering.
Figure 6.3: USB 3.0 for low latency performance.

7. Maintenance

To ensure the longevity and optimal performance of your UGREEN Capture Card, follow these maintenance guidelines:

  • Cleaning: Use a soft, dry cloth to clean the device. Avoid using liquid cleaners or abrasive materials.
  • Storage: Store the device in a cool, dry place away from direct sunlight and extreme temperatures.
  • Handling: Handle the device with care. Avoid dropping it or subjecting it to strong impacts.
  • Ventilation: Ensure the cooling vents are not obstructed to allow for proper heat dissipation. The aluminum case and cooling holes are designed for efficient heat management.

8. Troubleshooting

If you encounter issues with your UGREEN Capture Card, refer to the following common problems and solutions:

ProblemPossible Solution
No video signal
  • Check all HDMI cable connections.
  • Ensure the source device is powered on and outputting video.
  • Verify the capture card is correctly selected as the video input in your software.
  • Try a different HDMI cable.
No audio
  • Check audio cable connections (MIC IN, LINE IN, AUDIO OUT).
  • Ensure the audio input/output is correctly selected in your software and system settings.
  • Adjust volume levels on both the source device and your computer.
Flickering or distorted video
  • Ensure you are using a high-quality HDMI cable.
  • Check if your computer's USB port is USB 3.0/3.2 Gen 1. Using a USB 2.0 port may limit bandwidth.
  • Reduce the capture resolution or frame rate in your software.
  • Update your computer's USB and graphics drivers.
Device not recognized by computer
  • Try connecting to a different USB port on your computer.
  • Restart your computer.
  • Ensure the USB cable is securely connected.
  • Check if your operating system requires specific drivers (usually plug-and-play).

9. User Tips

  • For optimal performance, always use the provided USB 3.0 cable and ensure your computer has a compatible USB 3.0/3.2 Gen 1 port.
  • When experiencing issues, a quick reset of the capture card using the RESET button can often resolve minor glitches.
  • Experiment with different recording formats (MJPEG/YUY2/NV12/1420/P010/XRGB) in your software to find the best balance between quality and file size for your specific needs.
  • Keep your streaming/recording software and operating system updated to ensure compatibility and access to the latest features and bug fixes.

10. Warranty and Support

UGREEN provides excellent after-sales service. For any issues or inquiries, please contact customer support. Problems will typically receive a response within 24 hours and an exact action within 48 hours.

Warranty Information:

The product warranty covers manufacturing defects under normal use. The warranty does NOT cover:

  • Damage caused by human factors.
  • Damage resulting from improper operation.
  • Products that cannot be resold due to physical damage or alteration.

Please check the quality of the products before using them and inform us immediately if any defects are found. Excluding the above factors, UGREEN will replace products within the guarantee period.

For further assistance, please refer to the contact information provided with your purchase or visit the official UGREEN website.