BESDER 4K/8MP Dual Lens Outdoor Wi-Fi Surveillance Camera

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your BESDER 4K/8MP Dual Lens Outdoor Wi-Fi Surveillance Camera. Please read this manual carefully before use to ensure proper functionality and safety.

Key Features:

• High Resolution: Available in 6MP and 8MP options for clear imaging.
• Dual Lenses & Dual Screens: Provides two simultaneous views (fixed and PTZ) within the iCSee app.
• Pan/Tilt/Zoom (PTZ) Control: Rotates 320° horizontally and 90° vertically for comprehensive coverage.
• AI Human Detection & Auto Tracking: Intelligently identifies human shapes, sends alerts, and tracks moving subjects.
• Advanced Night Vision: Offers full-color, infrared, and double-light alert modes for clear visibility up to 20-25 meters in various lighting conditions.
• Two-Way Audio: Built-in microphone and speaker for real-time communication.
• Multiple Connection Modes: Supports 2.4Ghz Wi-Fi, Bluetooth, and wired (RJ-45) connections.
• Local & Cloud Storage: Supports up to 128GB TF card and encrypted cloud storage.
• Weatherproof Design: IP66 rated for outdoor use, resistant to water and dust.
• Remote Viewing: Monitor your property from anywhere using the iCSee app on your smartphone.

Package Contents:

Please check the package for the following items:

• 1x Dual Screens Camera
• 1x User Manual
• 1x Power Supply (DC 12V, EU/US/AU/UK plug optional)
• 1x Screws Bag
• 1x Waterproof Lid
• (Optional: SD Card, if purchased)

2. Specifications

3. Setup Guide

3.1. Mounting the Camera

1. Choose a suitable outdoor location for optimal surveillance coverage. Ensure the camera is within range of your Wi-Fi network or close to an Ethernet port.
2. Use the provided screws and waterproof lid to securely mount the camera to a wall or ceiling.
3. Ensure the camera's power cable and network cable (if using wired connection) can be routed safely and are protected from the elements.

3.2. Powering On

1. Connect the DC 12V power adapter to the camera's power input port.
2. Plug the power adapter into a suitable electrical outlet. The camera will power on and initiate its startup sequence.

3.3. App Installation

1. Download the iCSee App from your smartphone's app store (available for Android and iOS).
2. Install the app and create an account if you don't already have one.

3.4. Connecting the Camera to the App

The camera supports three connection modes: Bluetooth, Wi-Fi, and Wired (RJ-45 Cable).

1. Bluetooth Connection (Recommended for initial setup):
   Open the iCSee app, tap 'Add Device', and follow the on-screen instructions to connect via Bluetooth. This method often simplifies the initial Wi-Fi configuration.
2. Wi-Fi Connection:
   If not using Bluetooth for initial setup, select 'Add Device' in the iCSee app, choose 'Wi-Fi Camera', and follow the prompts to connect the camera to your 2.4Ghz Wi-Fi network. Ensure your phone is connected to the same Wi-Fi network during setup.
3. Wired (RJ-45 Cable) Connection:
   Connect an Ethernet cable from your router to the camera's RJ-45 port. In the iCSee app, select 'Add Device' and choose the wired connection option. The camera should be automatically detected.

Once connected, you can name your camera and begin monitoring.

4. Operating Instructions

4.1. Live View and Dual Screens

The BESDER camera features dual lenses, providing two distinct video feeds simultaneously within the iCSee app. The fixed lens typically displays a wider, static view, while the PTZ lens offers a controllable, dynamic view.

Video 1: Demonstration of iCSee App interface with dual-screen viewing and PTZ controls.

4.2. PTZ Remote Control

You can control the pan (horizontal) and tilt (vertical) movement of the PTZ lens directly from the iCSee app.

1. In the live view interface, locate the PTZ control joystick or arrows.
2. Drag the joystick or tap the arrows to rotate the camera's head 320° horizontally and 90° vertically to view any corner of your monitored area.

4.3. Night Vision Modes

The camera offers powerful night vision capabilities with three modes:

• Full-Color Mode: When white lights are activated, the camera provides a full-color image at night, similar to daytime viewing.
• Infrared Mode: Infrared lights turn on, displaying a clear black and white image in low-light conditions.
• Double-Light Alert Mode: The camera operates in infrared night vision by default. Upon detecting motion, the white lights will turn on, switching to full-color mode and potentially deterring intruders.

You can switch between these modes in the iCSee app settings.

4.4. Two-Way Audio

The built-in microphone and speaker allow for clear two-way communication.

1. In the live view, tap the microphone icon to speak through the camera's speaker.
2. Tap the speaker icon to listen to audio from the camera's vicinity.

4.5. AI Human Detection & Auto Tracking

The camera's intelligent features enhance security by focusing on relevant events.

• AI Human Detection: The camera can differentiate human shapes from other moving objects, reducing false alarms. When a human is detected, you will receive immediate notifications on your smartphone.
• Auto Tracking: Once a human target is locked, the camera will automatically adjust its pan and tilt to follow the moving subject, ensuring continuous surveillance.

4.6. Recording and Storage

The camera supports both local and cloud storage options for your video recordings.

• TF Card Storage: Insert a TF (microSD) card (up to 128GB, not included) into the designated slot on the camera. The camera will automatically begin recording based on your settings (e.g., continuous, motion-triggered).
• Cloud Storage: The camera offers encrypted cloud storage. Typically, a trial period (e.g., first month) is provided, after which a subscription may be required to continue the service.

4.7. Remote Viewing

With the iCSee app, you can access your camera's live feed and recordings from anywhere with an internet connection.

5. Maintenance

5.1. Cleaning

• Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality.
• Wipe the camera housing with a damp cloth to remove dust and dirt. Avoid using harsh chemicals or abrasive cleaners.

5.2. Weather Protection

The camera is IP66 rated, meaning it is protected against dust ingress and powerful water jets. It is designed to withstand various outdoor weather conditions, including rain and snow.

5.3. Firmware Updates

Periodically check the iCSee app for available firmware updates. Keeping your camera's firmware up-to-date ensures optimal performance, security, and access to new features.

6. Troubleshooting

If you encounter issues with your camera, please refer to the following common problems and solutions:

• Camera not powering on:
  Ensure the power adapter is securely connected to both the camera and a working electrical outlet. Try a different outlet or power adapter if available.
• Cannot connect to Wi-Fi:
  Verify that your Wi-Fi network is 2.4Ghz. Ensure the camera is within range of your Wi-Fi router. Double-check your Wi-Fi password. Try resetting the camera (refer to the app for reset instructions) and attempting the connection process again.
• Poor image quality:
  Clean the camera lens. Ensure there are no obstructions in front of the lens. Check your internet connection speed; a slow connection can affect streaming quality. Adjust resolution settings in the iCSee app.
• Motion detection not working or too many false alarms:
  Adjust the motion detection sensitivity settings in the iCSee app. Define specific detection zones to focus on critical areas and exclude irrelevant ones (e.g., moving trees). Ensure AI Human Detection is enabled if you only want human-triggered alerts.
• Two-way audio issues:
  Check the volume settings on your smartphone and within the iCSee app. Ensure there are no obstructions blocking the camera's microphone or speaker.
• SD card not recording:
  Ensure the SD card is inserted correctly and is not full. Format the SD card through the iCSee app. If the issue persists, try a different compatible SD card.

If these steps do not resolve your issue, please contact customer support.

7. User Tips

• Optimal Placement: For best results with AI detection and auto-tracking, mount the camera at a height that allows a clear, unobstructed view of the area you wish to monitor, typically 2.5-3 meters (8-10 feet) above ground.
• SD Card Management: Regularly check the storage status of your SD card. If using continuous recording, consider setting up automatic overwriting of old footage or backing up important recordings.
• Notification Settings: Customize your notification preferences in the iCSee app to receive alerts only for events that matter most to you, preventing notification fatigue.

8. Warranty and Support

8.1. Warranty Information

Your BESDER 4K/8MP Dual Lens Outdoor Wi-Fi Surveillance Camera comes with a one-year free warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your proof of purchase for warranty claims.

8.2. Customer Support

For technical assistance, warranty claims, or any other inquiries, please contact BESDER customer support through the following channels:

• Online Support: Visit the official BESDER website for FAQs, support resources, and contact forms.
• Email Support: Refer to your product packaging or the iCSee app for specific support email addresses.
• In-App Support: The iCSee app may offer direct support options or a help section.

Please have your product model and purchase details ready when contacting support.