ACECONN ACE11 Streaming Android IPTV Box

1. Introduction

The ACECONN ACE11 is a powerful streaming Android IPTV box designed to deliver a premium 4K Ultra HD viewing experience. Running on Android 11 TV OS, it features dual-band Wi-Fi, Bluetooth connectivity, and a versatile voice remote with backlight and auto-learning hotkeys. This manual provides essential information for setting up, operating, and maintaining your ACECONN ACE11 device.

2. Package Contents

Please check the box for the following items:

• ACE11 TV Box ×1
• Bluetooth Voice Remote ×1
• Power Adapter (5V/2A) ×1
• HDMI Cable ×1
• IR Sensor ×1
• User Manual ×1

3. Product Overview

The ACECONN ACE11 combines powerful hardware with a user-friendly Android 11 TV OS to deliver a seamless streaming experience. Key features include:

• 4K Ultra HD @60fps: Enjoy stunning visuals with high resolution and smooth frame rates.
• Android 11 TV OS: Access a wide range of apps and services.
• Dual-Band Wi-Fi (2.4G & 5G): Ensures stable and fast wireless connectivity.
• Bluetooth 5.1: For connecting peripherals like game controllers or headphones.
• Voice Remote & Air Mouse: Intuitive control with voice commands and motion sensing.
• 32GB Storage (Expandable): Ample space for apps and media, with options for expansion.
• Widevine L1 DRM Support: Enables high-quality streaming from protected content services.

4. Setup Guide

Follow these steps to set up your ACECONN ACE11 TV Box:

1. Unpacking: Carefully unpack all components from the box. Verify that all items listed in the 'Package Contents' section are present.
2. Connecting to TV: Connect one end of the HDMI cable to the HDMI-Compatible 2.1 port on the ACE11 box and the other end to an available HDMI input on your television.
3. Power Connection: Connect the power adapter to the DC 5V, 2A input port on the ACE11 box, then plug the adapter into a wall outlet.
4. IR Extender (Optional): If the box is placed out of direct line of sight for the remote, connect the IR Sensor to the designated port on the ACE11 box and position the sensor where it has a clear view of your remote.
5. Ethernet Connection (Optional): For a wired internet connection, connect an Ethernet cable from your router to the 100M Ethernet port on the ACE11 box.
6. Initial Power On: Turn on your TV and select the correct HDMI input. The ACE11 box should power on automatically or by pressing the STB Power On/Off button on the remote.
7. Remote Pairing: The Bluetooth Voice Remote should automatically pair upon first use. If not, follow on-screen instructions or refer to the 'Remote Control Description' in the Operating Instructions section for manual pairing.
8. Network Setup: Follow the on-screen prompts to connect to your Wi-Fi network (2.4G or 5G) or confirm the Ethernet connection.

5. Operating Instructions

5.1 Remote Control Description

The included Bluetooth Voice Remote offers comprehensive control over your ACE11 TV Box. Refer to the diagram below for button functions:

5.2 Navigation and Interface

The ACE11 runs on Android 11 TV OS, providing a user-friendly interface. Use the directional pad (Up/Down/Left/Right) and the OK button on the remote to navigate through menus and select items. The Home button will always return you to the main screen.

5.3 Smart Voice Control

The remote features smart voice control for easy operation. Press the Voice Assistant button on the remote and speak your commands to search for content, open applications, or control playback.

5.4 TVONAIR IPTV Streaming Apps Features

The ACE11 comes with advanced TVONAIR IPTV streaming app features:

• Non-ads & clean platform for an uninterrupted viewing experience.
• Fast loading, fast zapping, and fast responding for smooth channel changes and navigation.
• Supports Ministra/Stalker/Xtream/M3U protocols for versatile account compatibility.
• Elegant & friendly UI/UX design suitable for all ages.
• Shortcut code/QR code/Web page options to add server portals/accounts, eliminating manual input.
• Allows changing Stalker MAC ID.
• Recording any channel at any time.
• Program reminder feature to set appointments with your favorite programs.
• Multi-themes selectable for personalized interface.
• Online subtitle support in multiple languages.
• Multi EPG Grid & Single EPG mode switchable.
• Catchup (Playback)/Timeshift/Live Pause to watch past Live content.
• Picture in Picture (PiP) for playing two channels simultaneously.
• Universal Search for all content (Live TV/VOD/Series/Radio/Recording/TMDB, etc.).
• Search VOD/Series by name or by actors.
• Group & Channel list editable (Pin/Move/Hide/Rename, etc.).
• TMDB Info for all VOD/Series with TMDB ID integration.
• Data Backup of all settings and accounts.
• Regular online OTA (Over-The-Air) updates for continuous improvement.

5.5 App Management

You can download and manage additional applications from the ACECONN exclusive appstore or the Google Play Store, expanding the functionality of your device.

6. User Tips

• Optimal Streaming: For the best 4K streaming experience, ensure your internet connection is stable and fast. Utilize the dual-band Wi-Fi by connecting to the 5GHz band for higher speeds if your router supports it and the device is within range.
• Regular Updates: Regularly check for OTA updates to ensure your device has the latest features, performance improvements, and security patches.
• Storage Management: While the device has 32GB of internal storage, consider using a TF card (up to 64GB) for additional storage if you plan to download many apps or record extensive content.
• Voice Remote Efficiency: Familiarize yourself with the voice commands to quickly navigate and search for content, enhancing your user experience.

7. Specifications

8. Troubleshooting

8.1 No Power

• Ensure the power adapter is securely connected to the ACE11 box and a working wall outlet.
• Check if the power outlet is functional by plugging in another device.

8.2 No Signal on TV

• Verify that the HDMI cable is securely connected to both the ACE11 box and your TV.
• Ensure your TV is set to the correct HDMI input source.
• Try a different HDMI cable or HDMI port on your TV.

8.3 Remote Control Not Responding

• Check the batteries in the remote control and replace them if necessary.
• Ensure there are no obstructions between the remote and the ACE11 box (if using IR, or if the IR extender is in use).
• For Bluetooth remote, try re-pairing it by following the on-screen instructions or consulting the remote control section.

8.4 Network Connection Issues

• Wi-Fi: Double-check your Wi-Fi password. Ensure the ACE11 box is within range of your Wi-Fi router. Try restarting your router.
• Ethernet: Ensure the Ethernet cable is securely connected to both the ACE11 box and your router. Check if your router's Ethernet port is active.

8.5 Poor Video Quality

• Ensure you are streaming 4K content and your TV supports 4K resolution.
• Verify your internet connection speed is sufficient for 4K streaming.
• Check the display settings on your ACE11 box and TV to ensure they are configured for optimal resolution.

9. Maintenance

• Cleaning: Clean the exterior of the ACE11 TV Box with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.
• Ventilation: Ensure the device is placed in a well-ventilated area to prevent overheating. Do not block any ventilation openings.
• Software Updates: Periodically check for and install system updates (OTA Update) to ensure optimal performance and access to the latest features.

10. Warranty and Support

For warranty information and technical support, please contact your retailer or visit the official ACECONN website. Keep your proof of purchase for any warranty claims or service requests.

11. Safety Information

• Do not expose the device to water, moisture, or extreme temperatures.
• Use only the provided power adapter. Using unauthorized adapters may damage the device and void the warranty.
• Do not attempt to open, disassemble, or repair the device yourself. Refer all servicing to qualified personnel.
• Keep the device away from direct sunlight, heat sources, and flammable materials.
• Dispose of electronic waste responsibly according to local regulations.