Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your LUCKING DOOR Face Access Control and Attendance System (M21, M22, M25 Series). This advanced system offers multiple authentication methods including facial recognition, palm vein scanning, QR code, password, and fingerprint (M22 only), along with attendance tracking and mobile application management. Please read this manual thoroughly before using the device to ensure proper functionality and safety.
Package Contents
Please verify that all items are present in your package. Contents may vary slightly depending on the specific model (M21, M22, or M25).
- Access Control Device (M21, M22, or M25)
- Mounting Plate
- Wiring Harness
- Mounting Screws and Wall Plugs
- User Manual (this document)
Setup
1. Unboxing and Initial Inspection
Carefully remove all components from the packaging. Inspect the device and accessories for any signs of damage. If any items are missing or damaged, please contact customer support.
2. Wiring Diagram
The device requires connection to an access control power supply, magnetic lock(s), and an exit button. A doorbell can also be integrated. Ensure all connections are secure and follow local electrical codes.
For detailed wiring connections, refer to the specific terminal block diagram for your model:
3. Mounting
Mount the device at an appropriate height for facial and palm vein recognition. Use the provided mounting plate, screws, and wall plugs to secure the device firmly to the wall or door frame.
Operating Instructions
1. User Management
Access the device menu (usually by pressing 'MENU' and entering an administrator password) to add, modify, or delete users. Each user can be assigned one or more authentication methods.
2. Authentication Methods
The system supports multiple unlocking methods:
- Password Unlocking: Enter your registered password on the keypad.
- Fingerprint Unlocking (M22 only): Place your registered finger on the fingerprint sensor.
- QR Code Unlocking: Generate a visitor QR code via the mobile app and scan it with the device's camera.
- Face Recognition: Stand in front of the device for facial scanning. The device features live face recognition to prevent spoofing with photos or videos.
- Palm Vein Unlocking: Place your palm over the palm vein scanner for recognition.
3. Attendance Function
The device automatically records attendance based on successful authentications. Attendance reports can be uploaded and downloaded via a USB drive for easy management.
4. Mobile APP Management
Manage users, generate visitor QR codes, and potentially monitor access remotely through the dedicated mobile application. The app provides convenient control over the system.
5. Multi-Language Support
The M22 model supports up to 13 languages, while M21 and M25 support Simplified Chinese/English, ensuring broad accessibility.
Maintenance
To ensure optimal performance and longevity of your access control system, follow these maintenance guidelines:
- Cleaning: Regularly wipe the screen and camera lenses with a soft, dry, lint-free cloth. Avoid abrasive cleaners or solvents.
- Software Updates: Check for and install any available firmware updates to ensure the system has the latest features and security patches.
- Data Backup: Periodically back up attendance records and user data via USB to prevent data loss.
- Environmental Conditions: Ensure the device operates within the specified temperature and humidity ranges. Avoid direct exposure to water or extreme temperatures.
Troubleshooting
If you encounter issues with your device, refer to the following common problems and solutions:
- Device Not Powering On: Check all power connections and ensure the power supply is functioning correctly.
- Authentication Failure: Ensure the user's registered data (face, palm, fingerprint, password) is correctly entered and the user is positioned correctly in front of the sensor. Clean the sensor/camera if necessary.
- Door Not Unlocking: Verify the wiring to the magnetic lock and exit button. Check the lock's power supply.
- Anti-Pry Alarm: The system is equipped with an anti-pry safety alarm. If the lock body is tampered with, damaged, or invaded by external forces, the system will automatically lock and trigger an alarm. Investigate the cause of the alarm and secure the device.
For persistent issues, contact customer support.
Specifications
The following table outlines the general specifications for the M21, M22, and M25 series. Note that some features and display sizes vary by model.
| Feature | M21 | M22 | M25 |
|---|---|---|---|
| Camera | Color and infrared dual camera with 300,000 pixels for both eyes | ||
| Display | 2.4 inches | 2.4 inches | 1.77 inches |
| User Capacity | 3000 | ||
| Face Capacity | 3000 | ||
| Palm Vein Volume | 1000 | ||
| Password Capacity | 3000 | ||
| Fingerprint Capacity | N/A | 3000 | N/A |
| Record Capacity | 200000 | ||
| Communication Interface | USB, Wiegand, 485 | ||
| Error Rate | ≤ 0.0001% | ||
| Power Supply Voltage | DC 12V ± 5% | ||
| Working Temperature | 0℃ - 45℃ | ||
| Working Humidity | 0% - 80% uncondensed | ||
| Supported Languages | Simplified Chinese/English | 13 languages (Chinese, English, Arab, French, German, Indonesian, Japanese, Portuguese, Spanish, Thai, Vietnamese, Italian, Persian) | Simplified Chinese/English |
| Facial Verification Speed | ≤ 0.6s | ||
| Palm Vein Verification Speed | ≤ 0.6s | ||
| Verification Methods | Facial recognition, Palm vein, QR code, Password | Facial recognition, Palm vein, QR code, Password, Fingerprint | Facial recognition, Palm vein, QR code, Password |
| Dimensions (H x W x D) | 162mm x 51mm x 25mm | 185mm x 80mm x 28mm | 86mm x 86mm x 23mm |
Warranty & Support
Warranty Information
We provide a one-year warranty from the date of original purchase. This warranty does not cover defects caused by buyer misuse, fire, or other external factors. If the product damage is caused by the buyer, shipping fees for warranty service should be covered by the buyer.
Contact Us
If you have any questions or require support, please send a message via the trade manager. All messages will be answered within 24 hours from Monday to Saturday. Please contact us before leaving any negative or neutral feedback or opening disputes; we will work with you to resolve any problems.
User Tips
- Outdoor Use: The device has a working temperature range of 0℃-45℃ and humidity of 0%-80% uncondensed. While it can tolerate some environmental variations, it is not explicitly rated as waterproof. For outdoor installations, it is highly recommended to install the device under a protective cover or in a sheltered location to prevent direct exposure to rain, snow, or extreme temperatures, which could affect its performance and lifespan.
- Mobile App Features: The mobile application allows for remote door release, generation of QR codes for visitors, and monitoring of access events. Explore these features for enhanced convenience and security management.
- Attendance Reports: Utilize the USB download feature to regularly extract attendance reports. This is particularly useful for businesses needing to track employee presence.
- Face Recognition Distance: For optimal face recognition, ensure the user is within the recommended distance (e.g., 30-80cm as indicated in some images for M25) and that the camera lenses are clean.