1. Safety Information
⚠ Please mind potential fire risk and strictly follow the instruction manual for charging and storage. While using the product, please wear protective equipment and fully comply with the applicable law and regulations.
- Always wear a helmet and appropriate safety gear when riding.
- Ensure all components are securely fastened before each ride.
- Do not ride under the influence of alcohol or drugs.
- Be aware of your surroundings and obey all traffic laws.
- Avoid riding in extreme weather conditions.
- Regularly inspect your e-bike for any signs of wear or damage.
2. Product Overview
The ESKUTE Polluno Plus is a 26-inch electric city bike designed for urban commuting and leisure rides. It features a powerful 250W motor, a long-lasting 36V20AH Lithium battery, and a comfortable design for adult riders. This manual provides essential information for the safe assembly, operation, and maintenance of your e-bike.
3. Package Contents
Upon unboxing, please ensure all the following items are present:
- ESKUTE Polluno Plus Electric Bicycle Frame
- Front Wheel
- Handlebar Assembly
- Seat Post and Saddle
- Pedals (Left and Right)
- 36V20AH Lithium Battery
- Battery Charger
- Front and Rear Fenders
- Rear Rack
- Headlight and Taillight
- Kickstand
- Tool Kit (basic assembly tools)
- User Manual (this document)
4. Assembly Instructions
Your ESKUTE Polluno Plus e-bike comes partially assembled. Follow these steps to complete the assembly:
- Unpack the Bike: Carefully remove the bike and all components from the packaging. Retain packaging for future transport or storage.
- Install the Handlebar: Attach the handlebar to the stem. Ensure the cables are not twisted and the handlebar is centered. Tighten the stem bolts securely.
- Install the Front Wheel: Insert the front wheel into the fork dropouts. Ensure the disc brake rotor is correctly seated in the caliper. Secure with the quick-release skewer or axle nuts.
- Install the Pedals: Identify the left (L) and right (R) pedals. The left pedal screws counter-clockwise, and the right pedal screws clockwise. Apply a small amount of grease to the threads and tighten them firmly with a wrench.
- Install the Seat Post and Saddle: Insert the seat post into the frame's seat tube. Adjust the saddle height to a comfortable riding position and secure it with the quick-release lever or bolt.
- Install Fenders and Rear Rack: Attach the front and rear fenders and the rear rack using the provided bolts and brackets.
- Install the Battery: Slide the 36V20AH Lithium Battery into its designated compartment on the downtube. Ensure it clicks into place securely.
- Check Brakes and Tires: Verify that both front and rear brakes are functioning correctly. Inflate tires to the recommended pressure (usually indicated on the tire sidewall).
5. Battery Charging and Installation
5.1 Charging the Battery
Before your first ride, fully charge the battery. The 36V20AH Lithium Battery can be charged both on and off the bike.
- Connect the charger to a standard wall outlet.
- Connect the charger's output plug to the battery's charging port.
- The indicator light on the charger will show the charging status (usually red for charging, green for fully charged).
- Once fully charged, disconnect the charger from the battery and then from the wall outlet.
Important: Use only the charger provided by ESKUTE. Do not overcharge the battery. Do not leave charging unattended for extended periods.
5.2 Battery Installation/Removal
- Installation: Align the battery with the downtube compartment and slide it in until it locks securely. Use the key to lock it in place if applicable.
- Removal: Unlock the battery with the key (if applicable), then slide it out of the compartment.
6. Operating Instructions
6.1 Power On/Off
- To power on the e-bike, press and hold the power button on the display unit for a few seconds.
- To power off, press and hold the power button again until the display turns off.
6.2 Display Functions
The LCD display provides essential riding information:
- Speed: Current riding speed (MPH or KM/H).
- Battery Level: Indicates remaining battery charge.
- PAS Level: Shows the current Pedal Assist System level (0-5).
- Trip/ODO/MAX/AVG: Toggle between trip distance, odometer, maximum speed, and average speed.
- Error Codes: If an issue occurs, an error code may be displayed (e.g., "ERROR"). Refer to the Troubleshooting section.
6.3 Pedal Assist System (PAS)
The PAS provides motor assistance while you pedal. Use the '+' and '-' buttons on the control panel to adjust the assist level:
- Level 0: No motor assistance (pure pedal power).
- Levels 1-5: Increasing levels of motor assistance. Level 5 provides maximum assistance.
6.4 Gear Shifting
Your e-bike is equipped with a Shimano Tourney TY218 derailleur for mechanical gear shifting.
- Use the shifter on the right handlebar to change gears.
- Shift to a lower gear for easier pedaling on inclines.
- Shift to a higher gear for faster speeds on flat terrain.
- Always pedal lightly while shifting to ensure smooth transitions.
6.5 Braking
The ESKUTE Polluno Plus features disc brakes for reliable stopping power.
- The right brake lever controls the rear brake.
- The left brake lever controls the front brake.
- Apply both brakes simultaneously for optimal stopping power and control.
- Avoid sudden, hard braking, especially with the front brake, to prevent skidding.
6.6 Lights
Your e-bike is equipped with an integrated headlight and taillight for visibility.
- Refer to your display unit's manual for specific instructions on turning the lights on/off, as this can vary.
- Always use lights when riding in low-light conditions or at night.
7. Maintenance
7.1 Battery Care
- Charging: Charge the battery after every ride, or at least once a month if not in use, to prolong its lifespan.
- Storage: Store the battery in a cool, dry place, away from direct sunlight and extreme temperatures. If storing for extended periods, charge it to 50-70% capacity.
- Cleaning: Wipe the battery casing with a damp cloth. Do not spray water directly onto the battery or charging port.
7.2 Tire Care
- Pressure: Check tire pressure before each ride. Maintain pressure within the range indicated on the tire sidewall for optimal performance and safety.
- Inspection: Regularly inspect tires for cuts, punctures, or excessive wear.
7.3 Brake Maintenance
- Inspection: Check brake pads for wear and rotors for damage or contamination.
- Adjustment: Ensure brake levers engage smoothly and provide adequate stopping power. Adjust cable tension if necessary.
7.4 Drivetrain Care
- Chain Cleaning: Clean the chain regularly to remove dirt and grime.
- Lubrication: Apply bicycle-specific chain lubricant after cleaning and whenever the chain appears dry or noisy.
7.5 General Cleaning
- Wipe down the frame and components with a damp cloth. Avoid high-pressure washing, which can damage electrical components.
7.6 Regular Checks
- Periodically check all bolts and fasteners for tightness.
- Inspect cables and housing for fraying or damage.
8. Troubleshooting
This section addresses common issues you might encounter with your ESKUTE Polluno Plus e-bike.
| Problem | Possible Cause | Solution |
|---|---|---|
| Bike won't power on | Battery not charged or not properly installed; loose connections; display issue. | Ensure battery is fully charged and securely seated. Check all cable connections. Try pressing the power button firmly. |
| Motor not assisting | PAS level is 0; battery low; motor connection issue; sensor malfunction. | Increase PAS level. Check battery charge. Inspect motor cable connections. If an error code is displayed, consult the display manual or contact support. |
| Brakes feel weak or noisy | Worn brake pads; contaminated rotors; loose caliper. | Inspect and replace brake pads if worn. Clean rotors with disc brake cleaner. Ensure caliper bolts are tight. Seek professional service if unsure. |
| Gear shifting is rough or inconsistent | Derailleur out of adjustment; bent hanger; dirty chain. | Clean and lubricate the chain. Adjust derailleur cable tension. If the hanger is bent, it may need professional repair. |
| Display shows "ERROR" | General system fault; specific component error. | Note the specific error code if available. Try turning the bike off and on again. If the error persists, contact customer support with the error code. |
9. Specifications
| Feature | Specification |
|---|---|
| Model Number | ESKUTE Polluno Plus 26inch |
| Certification | CE |
| Rated Passenger Capacity | Two Seat |
| Style | Luxury Type |
| Max Speed | <25km/h |
| Wattage | 200 - 250w |
| Power Supply | Lithium Battery |
| Voltage | 36V |
| Power Source | Lithium Battery |
| Wheel Size | 26“ |
| Motor Type | Brushless |
| Package Weight | 25.0 kg |
| Package Dimensions (L x W x H) | 120 x 30 x 40 cm |
10. User Tips
- Motor Torque: While specific torque (Nm) is not listed, the 250W brushless motor is designed for efficient urban riding and provides ample assistance for city commutes and moderate inclines.
- Regular Cleaning: Keep your e-bike clean, especially after riding in wet or dusty conditions, to prevent component wear and maintain aesthetics.
- Pre-Ride Check: Always perform a quick check of brakes, tires, and battery level before each ride for safety.
- Battery Range: The 36V20AH battery offers a good range, but actual distance will vary based on terrain, rider weight, assist level used, and weather conditions.
11. Warranty and Support
Your ESKUTE Polluno Plus electric bicycle is covered by a manufacturer's warranty. For specific warranty terms, duration, and conditions, please refer to the documentation provided at the time of purchase or contact the seller directly.
For technical support, spare parts, or any issues not covered in this manual, please contact the Ebike Choice Store customer service. They can provide specialized assistance and guidance.
Information regarding return and refund policies can be found here.
