Tenveo TEVO-M5B-EX Portable Conference Speakerphone

1. Product Overview

The Tenveo TEVO-M5B-EX is a portable conference speakerphone designed for clear and efficient communication in various settings, including conference calls, online classes, and virtual meetings. It features advanced audio processing for superior sound quality and flexible connectivity options.

Key Features:

• 5W Ultra Clear Speaker: Delivers powerful and clear audio output.
• 4x Professional Mics Array: High-sensitivity microphones with 360-degree omnidirectional pickup.
• Advanced Audio Processing: Includes Noise Reduction, Echo Cancellation, Voice Enhancement, and Full Duplex audio for natural conversations.
• Multiple Connection Modes: Supports USB, Bluetooth, Wireless (via Dongle), and 3.5mm audio jack connections.
• Daisy Chain Functionality: Connect two units for extended coverage in larger meeting spaces.
• Long Battery Life: Built-in 8000mAh battery for extended use.

2. Setup and Connections

The TEVO-M5B-EX offers versatile connectivity to suit various devices and meeting environments.

2.1 Connection Modes

The speakerphone supports four primary connection methods:

1. USB Connection: Connect directly to your computer using the provided USB-C cable. This is a plug-and-play connection, requiring no additional drivers.
2. Bluetooth Connection: Pair wirelessly with Bluetooth-enabled devices such as laptops, smartphones, or tablets.
3. Wireless Dongle Connection: Use the included USB dongle for a stable wireless connection to your computer.
4. 3.5mm Audio Jack: Connect to devices using a standard 3.5mm audio cable.

2.2 Daisy Chain Setup

For larger meeting rooms, two TEVO-M5B-EX speakerphones can be connected in a daisy chain configuration to expand audio coverage. Both units can function as main or extension speakerphones.

• Connect the two speakerphones using a 3.5mm Jack cable between their respective Daisy Chain Ports.
• Ensure both units are powered on.
• The LCD indicator will show the wireless connections and volume levels for both speakerphones.

3. Operating Instructions

Familiarize yourself with the controls and indicators for optimal use of your TEVO-M5B-EX speakerphone.

3.1 Controls and Indicators

• Power Button: Long press to turn ON/OFF the device. Short press to turn ON/OFF Bluetooth function.
• Volume Up (+): Increases speaker volume.
• Volume Down (-): Decreases speaker volume.
• Speaker Mute: Mutes/unmutes the speaker output.
• Microphone Mute: Mutes/unmutes the microphone input.
• Answer/Hang Up: Manages calls (answer incoming, end current call).
• Indicators: Separate LEDs for Battery, Status, Speaker, Bluetooth, and Microphone status.

3.2 Smart Audio Features

The TEVO-M5B-EX incorporates intelligent audio technologies to ensure clear and uninterrupted communication:

• Noise Reduction: Filters out distracting background noise.
• Echo Cancellation: Eliminates echo for clearer audio.
• Voice Enhancement: Optimizes voice clarity for all participants.
• Full Duplex Communication: Allows both parties to speak and be heard simultaneously without interruption.

4. Maintenance

To ensure the longevity and optimal performance of your TEVO-M5B-EX speakerphone, follow these simple maintenance guidelines:

• Cleaning: Use a soft, dry cloth to wipe the surface of the speakerphone. Avoid using abrasive cleaners, solvents, or harsh chemicals.
• Storage: When not in use, store the device in a cool, dry place away from direct sunlight and extreme temperatures.
• Battery Care: For optimal battery health, avoid fully discharging the battery frequently. Charge the device regularly, even if not in active use.
• Handling: Handle the speakerphone with care to prevent physical damage. Avoid dropping or subjecting it to strong impacts.

5. Troubleshooting

If you encounter issues with your TEVO-M5B-EX speakerphone, refer to the following common problems and solutions:

No Sound from Speakerphone:

• Check if the speakerphone is powered on and connected correctly (USB, Bluetooth, or Dongle).
• Ensure the speaker volume is not muted or set too low.
• Verify that the correct audio output device (TEVO-M5B-EX) is selected in your computer's or device's sound settings.
• If using Bluetooth, ensure it is paired and connected.

Microphone Not Picking Up Sound:

• Check if the microphone is not muted on the speakerphone.
• Ensure the correct audio input device (TEVO-M5B-EX) is selected in your computer's or conferencing software's settings.
• Confirm the speakerphone is within the recommended pickup range (6m for single, 12m for daisy chain).

Bluetooth Connection Issues:

• Ensure the speakerphone's Bluetooth function is enabled (short press power button).
• Make sure the device you are trying to connect to has Bluetooth enabled and is in pairing mode.
• Try unpairing and re-pairing the speakerphone with your device.
• Ensure no other devices are interfering with the Bluetooth signal.

Daisy Chain Not Working:

• Verify that both speakerphones are powered on.
• Check the 3.5mm Jack cable connecting the two units for secure connection and any damage.
• Ensure the cable is connected to the correct Daisy Chain Ports on both devices.

Device Not Recognized via USB:

• Try connecting to a different USB port on your computer.
• Ensure the USB cable is not damaged and is securely connected.
• Restart your computer and try again.
• Verify your operating system meets the minimum requirements (Windows 7/8/10+, MacOS 10.7+, Chrome OS V29.01547+).

6. Specifications

Detailed technical specifications for the Tenveo TEVO-M5B-EX speakerphone:

7. Warranty and Support

Tenveo is committed to providing high-quality products and excellent customer service.

7.1 Warranty Information

• Quality Assurance: The product comes with a 3-year warranty.
• Money Back Guarantee: A 30-day money-back guarantee is offered for any reason.

7.2 Technical Support

Tenveo provides comprehensive technical guidance throughout the product's lifecycle:

• Pre-sale support
• Mid-sale assistance
• After-sale technical guidance
• Free maintenance during the guarantee period.

7.3 Contact Information

For support, inquiries, or service, please contact:

• Company: Sz Tenveo VideoTechnology Co., LTD
• Contact Person: Celina Xu
• Tel: +86 17792642438
• Email: sales15@tenveo.com
• Website: tenveo.com
• Address: Longhua District, Shenzhen, China

8. User Tips

Maximize your experience with the TEVO-M5B-EX speakerphone with these helpful tips:

• Software Compatibility: The speakerphone is compatible with popular conferencing software such as WebEx, Skype for Business, Zoom, Join.me, Vidyo, Lync, GoToMeeting, BlueJeans, and Cisco.
• Plug & Play: Enjoy easy setup with its driver-free, plug-and-play functionality, especially when connecting via USB.
• Room Size Optimization: For smaller rooms (15-30 sqm) with up to 15 attendees, a single speakerphone is sufficient. For larger rooms (30-60 sqm) with 20-30 attendees, utilize the daisy chain feature with two units for optimal audio coverage.
• Battery Management: Keep the speakerphone charged for uninterrupted meetings. The 8000mAh battery provides up to 27 hours of call time.