1. Overview
The Mortal Q2 Ultra is a smart TV stick designed to transform your television into a smart entertainment hub. Running on Android 14.0, it offers access to a wide range of streaming services and applications. Key features include 4K video decoding, dual-band Wi-Fi 6, Bluetooth 5.X connectivity, and smart voice control.
2. Package Contents
Please check the box for the following items:
- 1 x Mortal Q2 Ultra TV Stick
- 1 x USB Power Cable (5V, 2A)
- 1 x Voice Remote Control
- 1 x User Manual
- 1 x Packaging Box
Product unboxing and overview video.
3. Setup Instructions
3.1 Connecting the TV Stick
- Connect the HDMI port of the TV Stick to an available HDMI port on your television.
- Connect the TV Stick to a 100-240V power socket using the provided 5V, 2A USB power cable and a compatible power adapter.
- Wait for the device to start automatically.
- Once powered on, open the network settings on the TV Stick, connect to your Wi-Fi network, and ensure internet access.
3.2 Bluetooth Remote Pairing
- After powering on the TV Stick and reaching the main interface, press the voice button on the remote control to initiate the Bluetooth connection process.
- Press and hold the 'Circle' button and the 'Volume Down' button on the remote control simultaneously for 5 seconds.
- Bring the remote control close to the TV Stick device. Release the buttons after the light on the remote control flashes.
- Wait for the automatic pairing process to complete.
4. Operating Instructions
4.1 Smart Voice Control
The included Bluetooth voice remote control allows for one-click voice operation. Simply press the voice button and speak your commands to search for content, open applications, or control playback, making navigation intuitive and convenient.
4.2 Android 14.0 Operating System
The Mortal Q2 Ultra runs on Android 14.0, providing access to a vast library of applications through the App Store. You can access a variety of popular streaming services such as YouTube, Netflix, Prime Video, Hulu, and more to watch the latest series, movies, or listen to music.
4.3 Chromecast Built-in & Screen Mirroring
Stream your favorite entertainment and apps directly from your phone, tablet, or laptop to the big screen. The device supports Airplay and DLNA software, allowing seamless mirroring of videos and photos from iOS, Windows, and Android devices.
4.4 Wi-Fi 6 Connectivity
Enjoy faster speeds, greater capacity, and reduced network congestion with high-speed dual-band 2.4G/5.8G Wi-Fi 6. This ensures a secure, low-latency network connection for smooth and seamless operation, especially when streaming 4K content.
4.5 4K Video Decoding
Experience every detail with 4K HDR full-core decoding. The device supports high dynamic range display, providing rich details and deep images for an immersive viewing experience.
4.6 Allwinner H313 Processor
Powered by the faster Allwinner H313 chip, featuring a Quad Core Cores-A53 CPU and Mali-G31 GPU, the Q2 Ultra delivers a fluid experience and near-instantaneous responsiveness for most daily tasks and applications.
5. Maintenance
5.1 General Care
- Keep the device clean by wiping it with a soft, dry cloth. Avoid using liquid cleaners or abrasive materials.
- Protect the device from extreme temperatures, direct sunlight, and high humidity.
- Ensure the device is placed in a well-ventilated area to prevent overheating.
5.2 Heat Dissipation
The Mortal Q2 Ultra TV Stick is designed with multiple vents to effectively dissipate heat during operation. This feature ensures safer and more practical long-term use. Do not block these vents.
6. Troubleshooting
Common Issues and Solutions:
- No Power / No Display:
- Ensure the HDMI cable is securely connected to both the TV Stick and the TV.
- Verify the USB power cable is connected and the power adapter is plugged into a working electrical outlet.
- Check if your TV's input source is set to the correct HDMI port where the TV Stick is connected.
- Remote Control Not Responding:
- Ensure the remote control is properly paired with the TV Stick (refer to Section 3.2 for Bluetooth Remote Pairing instructions).
- If the remote uses batteries, check if they need replacement.
- Wi-Fi Connection Issues:
- Confirm that your Wi-Fi network is active and the TV Stick is within range of your router.
- Double-check that the Wi-Fi password entered is correct.
- Try restarting both the TV Stick and your Wi-Fi router.
- Lagging / Buffering During Streaming:
- Check your internet service provider for current internet speed and stability.
- For optimal performance, connect the TV Stick to the 5GHz Wi-Fi band if your router supports it.
- Close any unnecessary background applications running on the TV Stick.
- Screen Mirroring Problems:
- Ensure both the TV Stick and the mirroring device (phone, tablet, laptop) are connected to the same Wi-Fi network.
- Verify that your device's operating system (iOS, Android, Windows) is compatible with Airplay or DLNA.
7. Specifications
| Feature | Detail |
|---|---|
| Brand Name | MORTAL |
| Model Number | Q2 Ultra |
| Operation System | Android 14.0 |
| CPU | Allwinner H313 (Quad Core Cores-A53) |
| GPU | Mali-G31 |
| RAM | 2GB |
| ROM | 8GB / 16GB (depending on variant) |
| Wi-Fi Frequency | Dual-band 2.4G/5.8G (Wi-Fi 6) |
| Wi-Fi Range | 10m |
| Antenna Type | Internal |
| Transmission Distance | <50m |
| Decode Ability | 4K (Full-HD 1080P supported) |
| Type | High Definition |
| Connectors | HDMI-Compatible, USB 2.0, Type-C Power |
| Picture Format | BMP, JPEG |
| Hard Disk Capacity | < 100GB |
| Item Type | TV stick |
| Function | Multiple-Input Single-Output |
| Certification | CE, FCC, RoHS |
| Remote Control | Included (Voice Remote) |
| Built-in Speaker | No |
| Built-in Battery | No |
| Dimensions (approx.) | 6.5cm (width) x 8cm (body length) x 10cm (total length with HDMI connector) |
8. User Tips
- Voice Control Efficiency: Make the most of your voice remote control for quick searches and hands-free navigation through apps and content.
- Optimal Wi-Fi: For the best streaming experience, especially with 4K content, ensure your TV Stick is connected to the 5GHz Wi-Fi band if your router supports it.
- Screen Mirroring: Easily cast content from your iPhone, Android phone, tablet, or Windows laptop to your TV using the built-in Airplay and DLNA features. Ensure both devices are on the same Wi-Fi network.
- Enhanced Audio: Connect Bluetooth speakers or headphones to the TV Stick (via BT5.X) for a more immersive audio experience.
- Chromecast Functionality: The device functions similarly to a Chromecast, allowing you to use the Chromecast cast button from compatible apps on your phone to send content to the TV Stick.
9. Warranty and Support
For warranty information, technical support, or any product-related inquiries, please refer to the contact details provided by your retailer or the official product website. Keep your purchase receipt as proof of purchase for any warranty claims.
