Benton M500 5G Router User Manual

1. Introduction

The Benton M500 is a versatile 5G/4G portable WiFi hotspot designed to provide fast and stable internet connectivity on the go. Featuring dual-band WiFi6 (802.11ax) technology, CAT12 connectivity, and a powerful 7000mAh battery, it supports up to 32 simultaneous users. Its compact and lightweight design makes it an ideal companion for travel, SOHO (Small Office/Home Office) use, camping, and various outdoor activities.

2. Package Contents

Please check the box for the following items:

• 1 x Benton M500 5G Router
• 1 x Charging Cable (Type-C)
• 1 x User Manual

3. Device Overview

The Benton M500 features several indicator lights for 4G/5G signal, battery status, and WiFi activity. It includes a power button, a Type-C port for charging and data, a WPS button, and a reset hole.

4. Setup Instructions

1. Insert SIM Card: Ensure the router is turned off. Locate the SIM card slot (Nano SIM size) on the device. Carefully insert your Nano SIM card into the slot until it clicks into place.
2. Power On: Press and hold the power button until the indicator lights illuminate.
3. Access Web UI (Initial Setup):
   • Connect your device (phone, laptop) to the router's Wi-Fi network. The default WiFi Key (password) and Login IP (192.168.1.1) are typically found on a label on the back of the router.
   • Open a web browser on your connected device and enter the Login IP address (e.g., 192.168.1.1).
   • Log in using the default username and password (usually admin for both, as indicated on the router's label).
4. APN Settings: If the router does not connect to the internet automatically, you may need to configure the APN (Access Point Name) settings. Contact your SIM card provider for the correct APN profile. Enter the APN details in the Web UI settings and restart the router.
5. Set Network Mode: In the Web UI, navigate to network settings and select the appropriate network mode (e.g., 5G NSA, 5G SA, or Auto) to ensure optimal signal and network channel usage.

Important Note: If your SIM card has a PIN code/lock, you must disable it using a mobile phone or by contacting your communication operator before inserting it into the router. Otherwise, the router will show 'no SIM' and will not connect to the network.

5. Operating Instructions

5.1. Connecting to WiFi

Once the router is powered on and has a stable network connection (indicated by the 4G/5G light), you can connect your devices:

1. On your device (smartphone, laptop, tablet), search for available Wi-Fi networks.
2. Select the network name (SSID) corresponding to your Benton M500 (e.g., BT5G-E523-5G or BT5G-E523-2.4G).
3. Enter the Wi-Fi password (WiFi Key) found on the router's label.
4. Your device should now be connected to the internet.

5.2. Dual Band WiFi

The Benton M500 supports dual-band WiFi (2.4GHz and 5.8GHz) for flexible connectivity. You can select from three WiFi modes via the Web UI:

• 2.4GHz only (300Mbps)
• 5.8GHz only (867Mbps)
• 2.4GHz + 5.8GHz (combined for optimal performance)

The 2.4GHz band offers wider coverage, while the 5.8GHz band provides faster speeds and less interference.

5.3. Multiple User Support

The router can connect up to 32 wireless devices simultaneously. The 2.4GHz WiFi can support up to 8 users, while the 5.8GHz WiFi can connect up to 32 users, making it suitable for sharing internet with multiple devices like mobile phones, laptops, game consoles, and smart home devices.

5.4. USB WiFi Sharing

The Type-C port on the router is not only for charging but also enables USB network sharing. You can connect the router to a computer via the Type-C cable to share the internet connection directly.

5.5. Web UI Remote Control System

The router features a convenient Web UI (User Interface) that allows you to manage your router and Wi-Fi settings anytime, anywhere, without the need to download any additional applications. Access it via the Login IP address in your browser.

6. Maintenance

• Cleaning: Use a soft, dry cloth to clean the router's exterior. Avoid using liquid cleaners or aerosols.
• Temperature: The router is designed to operate within 0°C to 45°C. It is normal for the router case to become slightly warm or 'over-heat' after long-time usage, especially due to its Graphene cooling system.
• Storage: Store the device in a cool, dry place away from direct sunlight and extreme temperatures.
• Battery Care: To prolong battery life, avoid fully discharging the battery frequently. Charge the device regularly.

7. Troubleshooting

• No SIM Card Detected: If the router shows 'no SIM' or fails to connect to the network, ensure your Nano SIM card is inserted correctly and that any PIN code/lock has been disabled.
• No Internet Connection:
  • Check the 4G/5G indicator light on the router.
  • Verify APN settings in the Web UI are correct for your SIM card provider.
  • Ensure your SIM card is active and has a data plan.
  • Restart the router.
• Slow Speed / 4G Instead of 5G: The router will automatically switch to a 4G signal if the current 5G signal is too weak. It will reconnect to 5G when the signal strengthens. Note that advertised speeds (e.g., 1200Mbps, 600Mbps) are theoretical transmission rates; actual speeds may vary based on network conditions, signal strength, and environmental factors.
• Device Overheating: A slight warming of the router case during prolonged use is normal due to its Graphene cooling system. If the device becomes excessively hot or malfunctions, discontinue use and contact support.
• Country Compatibility: Be aware that 5G SIM cards may not work in all countries (e.g., Spain, Japan, Croatia for 5G network, only 4G works). For Saudi Arabia, only Mobily 5G SIM cards are supported. Special SIM cards like eSIM, IOT SIM, and Roaming SIM are generally not supported.

8. Specifications

9. User Tips

• Optimal Placement: For the best signal reception, place the router in an open area, away from obstructions and other electronic devices that might cause interference.
• Battery Management: While the 7000mAh battery offers long working hours, for extended periods of use, consider connecting the router to a power source via its Type-C port.
• Web UI for Advanced Settings: Explore the Web UI (192.168.1.1) for advanced settings such as MAC filtering, changing WiFi passwords, and monitoring connected devices.
• Firmware Updates: Periodically check the manufacturer's website or the router's Web UI for any available firmware updates to ensure optimal performance and security.

10. Warranty and Support

Benton products typically come with a 12-month warranty and quality guarantee. For any issues, technical support, or warranty claims, please contact the Benton Official Store directly. Ensure you have your purchase details and product model information ready.