1. Introduction
The R69 PLUS Android 14 TV Box is a high-performance media player designed to transform your television into a smart entertainment hub. Powered by an Allwinner H728 Octa-core ARM Cortex A55 CPU and Mali G57 GPU, it supports stunning 8K video playback, advanced WiFi 6 connectivity, and Bluetooth 5.0. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device to ensure an optimal user experience.
2. Package Contents
Please check the box for the following items:
- 1 x R69 PLUS TV Box
- 1 x Voice Remote Control
- 1 x HD Cable
- 1 x Power Adapter
- 1 x User Manual

3. Specifications
| Feature | Specification |
|---|---|
| CPU | Allwinner H728 Octa-core ARM Cortex A55 |
| GPU | Mali G57-MC1 |
| RAM | 2GB / 4GB (Option) |
| ROM (Internal Storage) | 16GB / 32GB / 64GB eMMC (Option) |
| Operating System | Android 14.0 |
| Wi-Fi | IEEE802.11 a/b/g/n/ac/ax (2.4G & 5G, WiFi 6) |
| Bluetooth | 5.0 |
| Ethernet | 10/100/1000M LAN |
| Video Output | HDMI-Compatible 2.0 (8K @ 60 Hz Max Output) |
| USB Ports | 1x USB 3.0, 1x USB 2.0 |
| Max. Extended Capacity | TF Card Up To 64GB |
| Video Codecs | H.264/AVC, H.265/HEVC |
| HDR Standards | HDR10+, HDR10 |
| Audio Support | DTS, Passthrough, DTS:X, DTS-HD MA |
| Power Source | DC 5V, 2A |
| Remote Control | Included (Voice assistant built-in) |
| Additional Features | Auto Frame Rate, IPTV Support, Wireless Connectivity |

4. Setup Guide
4.1 Connecting the Device
- Power Connection: Connect the provided power adapter to the DC 5V port on the TV Box and then plug it into a power outlet.
- HDMI Connection: Use the included HD Cable to connect the HDMI port on the TV Box to an HDMI input port on your television. Note the HDMI input number on your TV (e.g., HDMI 1, HDMI 2).
- Network Connection (Optional):
- Wired (Ethernet): For a stable connection, connect an Ethernet cable from your router to the LAN port on the TV Box.
- Wireless (Wi-Fi): If using Wi-Fi, you will configure this during the initial setup process.
- USB Devices (Optional): You can connect USB storage devices, keyboards, or mice to the USB 2.0 or USB 3.0 ports as needed.

4.2 Initial Power On and Configuration
- Power On: Press the power button on the TV Box or the remote control.
- TV Input: Switch your TV's input source to the corresponding HDMI port where the TV Box is connected.
- On-Screen Setup: Follow the on-screen prompts to complete the initial setup, which typically includes:
- Language selection
- Network connection (Wi-Fi setup if not using Ethernet)
- Date and time settings
- Google account sign-in (recommended for app downloads)
5. Operating Instructions
5.1 Remote Control Functions
The R69 PLUS comes with a voice-enabled remote control for easy navigation and command input.

- Power Button: Turns the device on/off or puts it into standby mode.
- Navigation Pad (Directional Buttons): Use to move through menus and select items.
- OK Button: Confirms selections.
- Back Button: Returns to the previous screen.
- Home Button: Returns to the main home screen.
- Volume Buttons: Adjusts the audio volume.
- Voice Button: Activates the voice assistant for commands and searches.
- App Buttons: Dedicated buttons for popular streaming services like Prime Video and Google Play.
5.2 Navigating the Android 14 Interface
The device runs on Android 14, offering a user-friendly interface. The home screen typically displays installed apps, recommended content, and quick access to settings.

5.3 App Installation and Management
You can download and install applications from the Google Play Store. Navigate to the Play Store app on your home screen, search for desired apps, and follow the installation prompts. To manage installed apps, go to Settings > Apps.
5.4 Media Playback and Features
- 8K Video Playback: The R69 PLUS supports 8K video decoding, providing ultra-high-definition visuals. Ensure your display device also supports 8K for the best experience.
- HDR10/HDR10+ Support: Enjoy enhanced contrast and color with HDR content.
- 3D Display: Experience immersive 3D content. Compatible 3D content and a 3D-capable display are required.
- Screen Casting: Share content from your mobile devices to your TV via the TV Box.



6. Maintenance
- Cleaning: Use a soft, dry cloth to clean the device. Avoid liquid cleaners or abrasive materials.
- Ventilation: Ensure the TV Box is placed in a well-ventilated area to prevent overheating. Do not block ventilation openings.
- Software Updates: Periodically check for system updates in the device settings to ensure optimal performance and security.
- Storage Management: Regularly clear cache and uninstall unused apps to free up internal storage and maintain device speed.
7. Troubleshooting
7.1 No Power
- Check if the power adapter is securely connected to the TV Box and the power outlet.
- Ensure the power outlet is functional.
- Try a different power outlet.
7.2 No Display on TV
- Verify the HDMI cable is securely connected to both the TV Box and the TV.
- Ensure your TV is set to the correct HDMI input source.
- Try a different HDMI cable or TV HDMI port.
- Restart the TV Box.
7.3 Network Connection Issues
- Wi-Fi: Check if your Wi-Fi router is on and working. Re-enter the Wi-Fi password in the TV Box settings. Ensure the TV Box is within range of your Wi-Fi signal.
- Ethernet: Ensure the Ethernet cable is properly connected to both the TV Box and the router. Check the router's status.


7.4 Remote Control Not Responding
- Ensure the batteries in the remote control are correctly inserted and not depleted. Replace batteries if necessary.
- Point the remote directly at the TV Box.
- If it's a Bluetooth remote, ensure it's paired correctly in the device settings.
7.5 Slow Performance or App Crashes
- Close background applications.
- Clear the cache of problematic apps (Settings > Apps > [App Name] > Clear Cache).
- Ensure sufficient free storage space.
- Restart the TV Box.
8. User Tips
- Keep Software Updated: Regularly check for and install system updates to benefit from performance improvements, new features, and security patches.
- Optimize Storage: If you experience slowdowns, consider moving large media files to an external TF card (up to 64GB supported) or a USB drive.
- Voice Remote Efficiency: Utilize the voice remote for quick searches and commands, especially for finding content or launching apps.

9. Warranty and Support
The R69 PLUS TV Box comes with a 12-month guarantee from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your proof of purchase for warranty claims.
For technical support, troubleshooting assistance, or warranty inquiries, please contact the seller, BOX NELLY Store, through the platform where you made your purchase. They will be able to provide further guidance and support.