SINGCALL Wireless Cafe Service System

1. Introduction

The SINGCALL Wireless Cafe Service System is designed to enhance efficiency and customer satisfaction in service environments such as restaurants, cafes, hospitals, and more. This system allows customers to easily call for service, and staff to respond promptly. It consists of a central display receiver (APE1900) and multiple call buttons (APE560).

2. Package Contents

Please check the package for the following items:

• Wireless Receiver (APE1900) x 1
• Pager (APE560) x 5
• Charger for Receiver x 1
• Instruction Manual x 1

3. Product Overview

3.1. APE1900 Display Receiver

The APE1900 is a touchable display receiver with voice report function, capable of storing up to 300 call numbers.

Key Features:

• Displays a group of three-digit numbers, including room or table numbers.
• Each pager can be set with different chord music.
• Features twelve beautiful chord music options with voice reporting.
• Supports up to 300 call extensions, displaying numbers in English or figures.
• Adjustable display time length for call numbers.
• Adjustable call sound length.
• Includes a time display function.

Component Diagram:

3.2. APE560 Call Button

The APE560 is a durable, wood-colored call button designed for customer use.

Key Features:

• Equipped with a waterproof base.
• Stable login mode for reliable connection.
• Resistant to temperature and humidity changes.
• The call number can be changed optionally, offering strong re-use ability.

Component Diagram:

4. Setup

Follow these steps to set up your SINGCALL Wireless Cafe Service System:

1. Power Connection: Connect the APE1900 display receiver to a power outlet using the provided charger. Ensure the correct plug type is used for your region.
2. Placement of Receiver: Place the APE1900 receiver in a central and visible location where service staff can easily see and hear incoming calls. Ensure the antenna is extended for optimal signal reception.
3. Placement of Call Buttons: Distribute the APE560 call buttons to each table, room, or service area where customers might need to call for assistance. Ensure they are easily accessible to customers.
4. Pairing (if necessary): The system usually comes pre-paired. If new buttons are added or existing ones need re-pairing, refer to the detailed pairing instructions in the full manual (not provided here, but typically involves entering a programming mode on the receiver and pressing the call button).
5. System Test: Press each call button once to ensure the APE1900 receiver displays the corresponding number and emits the alert sound.

5. Operating Instructions

Using the SINGCALL Wireless Cafe Service System is straightforward:

1. Customer Calls: When a customer requires service, they simply press the 'Call' button on the APE560 pager located at their table or area.
2. Receiver Alert: The APE1900 display receiver will immediately show the corresponding table/room number. It will also emit an audible alert (music and/or voice report) to notify staff.
3. Staff Response: Service staff, upon seeing and hearing the alert, can identify the location requiring service and attend to the customer promptly.
4. Clearing Calls: The call number will remain on the display for the set duration or until manually cleared by staff (refer to the full manual for specific button functions on the APE1900 to clear calls).

6. Maintenance

6.1. APE560 Call Button Battery Replacement

The APE560 call buttons are powered by an Alkaline 12V 23A battery with an estimated life of 12-18 months. To replace the battery:

1. Locate the base key hole on the side of the call button.
2. Use a small tool (e.g., a paperclip or small screwdriver) to gently open the waterproof base.
3. Carefully remove the old battery.
4. Insert a new Alkaline 12V 23A battery, ensuring correct polarity.
5. Close the waterproof base securely.

6.2. Cleaning

• Wipe the receiver and call buttons with a soft, damp cloth.
• Do not use abrasive cleaners or solvents, as these may damage the surface.
• The APE560 call button has a 'general watering' waterproof rating, meaning it can withstand splashes but should not be submerged.

7. Troubleshooting

• No Signal from Call Button:
  • Check if the call button's battery needs replacement.
  • Ensure the call button is within the transmitting range (up to 800m in open space). Obstacles like thick walls can reduce range.
  • Verify the call button is properly paired with the receiver.
• Receiver Not Displaying/Alerting:
  • Ensure the receiver is properly plugged into a power source and turned on.
  • Check if the volume or alert settings on the receiver are correctly configured.
  • If multiple buttons are not working, there might be an issue with the receiver's signal reception or internal fault.
• Incorrect Number Displayed:
  • This usually indicates a pairing issue. Re-pair the call button with the desired number.

8. Specifications

8.1. APE1900 Display Receiver Specifications

8.2. APE560 Call Button Specifications

9. User Tips

• For optimal signal range, avoid placing the receiver near large metal objects or other wireless devices that might cause interference.
• Regularly check the battery status of the call buttons, especially in high-usage environments, to ensure uninterrupted service.
• Consider mounting the APE1900 receiver on a wall for better visibility and to save counter space.
• Familiarize staff with the different alert sounds or voice reports to quickly identify the type of service requested if multiple call types are configured.

10. Certifications

SINGCALL products adhere to international quality and safety standards. This product holds the following certifications:

11. Warranty and Support

SINGCALL is committed to providing high-quality products. For any technical assistance or support, please refer to the contact information provided with your purchase or visit the official SINGCALL website.