1. Introduction
The Tuya Zigbee 3.0 Gateway Hub (Model ME323) is a multi-mode smart home bridge designed to connect and control a wide range of Zigbee and Bluetooth-compatible smart devices. It acts as an intermediary, enabling seamless communication between your smart devices and the internet, allowing for remote control via a mobile application.
This gateway supports both Zigbee and Bluetooth connections, offering broad compatibility with various smart home products. It facilitates app-based remote control, device reset, third-party integration, and group control, all managed through the Smart Life or Tuya App. The hub is also compatible with voice assistants like Amazon Alexa and Google Home, allowing for convenient voice commands.
The product comes ready-to-use, simplifying the setup process. Its primary communication method is Wi-Fi, ensuring fast and reliable data transmission within your smart home ecosystem. The ME323 Zigbee Gateway is RoHS certified, confirming its adherence to environmental standards and safety for home use.
2. Package Contents
Please check the box for the following items:
- Zigbee Smart Gateway (ME323) x1
- USB Cable (Type-C) x1
- Product Manual x1
3. Specifications
| Feature | Detail |
|---|---|
| Model Number | ME323 Zigbee Gateway |
| Product Type | Tuya Multi Mode ZigBee Bluetooth Gateway Hub |
| Power Supply | USB, DC5V 1A (Type-C) |
| Communication Method | Bluetooth-compatible, Zigbee, Wi-Fi |
| APP Support | Smart Life / Tuya App |
| WiFi Frequency | 2.4GHz (IEEE 802.11b/g/n) |
| Zigbee Protocol | IEEE 802.15.4 (2.405~2.480GHz) |
| Working Temperature | -10°C to 60°C (14°F to 140°F) |
| Working Humidity | 10%~90%RH (non-condensing) |
| Product Dimensions | 61.5mm x 61.5mm x 14.5mm |
| Coverage Distance | 30-50 Meters |
| Origin | Mainland China |
| Certifications | CE, RoHS |
4. Setup Guide
4.1 Device Overview
The gateway features:
- WiFi Indicator: (Green LED)
- ZigBee Indicator: (Red LED)
- Reset Key: Small button on the side.
- Power Outlet: Type-C port for power input.
4.2 Initial Power-Up
- Connect the provided USB Type-C cable to the gateway's power port and plug the other end into a 5V 1A USB power adapter (not included).
- The gateway will power on, and the indicator lights will begin to operate.
4.3 Mobile App Installation
- Scan the QR code provided in the physical product manual or search for "Tuya Smart" or "Smart Life" in your mobile app store (App Store for iOS, Google Play Store for Android).
- Download and install the application.
- Ensure your mobile phone has a 2.4GHz Wi-Fi network and Bluetooth enabled before proceeding.
4.4 Gateway Network Configuration (Pairing)
- After powering on the gateway, press and hold the Reset Key for 5 seconds.
- The red (Zigbee) indicator light will turn solid, and the green (WiFi) indicator light will start flashing. This indicates the gateway is in pairing mode.
- Open the "Tuya Smart" or "Smart Life" App on your mobile phone.
- The app should automatically detect the new device or prompt you to add a new gateway. Follow the on-screen instructions to complete the network configuration.
- Once successfully configured, both the red and green indicator lights on the gateway will turn solid. This confirms the gateway is connected to your network.
5. Operating Instructions
5.1 Adding Sub-Devices
Once the gateway is connected to the app, you can add Zigbee or Bluetooth-compatible sub-devices (e.g., door sensors, temperature sensors, smart switches) through the Tuya Smart/Smart Life App. Follow the specific pairing instructions for each sub-device within the app.
5.2 App Control and Group Control
The Tuya Smart/Smart Life App allows you to control the gateway and all connected sub-devices remotely. You can:
- Turn devices on/off.
- Adjust settings for individual devices.
- Create groups of devices for simultaneous control (e.g., turn off all lights in a room).
- Set up automated scenarios and schedules.
5.3 Smart Scenes and Automation
Leverage the app's automation features to create smart scenes based on triggers from your connected devices. For example:
- If a door sensor detects an open door, automatically turn on a light.
- Adjust thermostat settings based on temperature sensor readings.
5.4 Voice Control
The gateway is compatible with Amazon Alexa and Google Home. Once integrated with your preferred voice assistant, you can control connected devices using voice commands. Refer to the Alexa or Google Home app for specific integration steps.
6. Maintenance
- Keep the device in a dry environment, away from moisture and extreme temperatures.
- Clean the device with a soft, dry cloth. Do not use liquid cleaners or aerosols.
- Ensure proper ventilation around the device to prevent overheating.
- Avoid dropping or subjecting the device to strong impacts.
7. Troubleshooting
7.1 Common Questions & Answers
- Q: Does this hub work with ZigBee 3.0 products?
A: Yes, it is compatible with both Tuya Zigbee products and general Zigbee 3.0 devices. - Q: Can this hub control Wi-Fi smart products in the same app?
A: While the hub connects to your Wi-Fi router, it is primarily a Zigbee/Bluetooth gateway. It can form a whole-house linkage for all products within your app, but it directly connects only to Zigbee and Bluetooth devices, not Wi-Fi-only devices. - Q: Does it work with Alexa Echo?
A: Yes, it is compatible with Amazon Alexa and Google Home for voice control. - Q: What is the ZigBee protocol for this hub?
A: It supports both Zigbee and Zigbee 3.0 protocols.
7.2 Network Reset
If you need to reset the gateway's network configuration:
- Ensure the gateway is powered on.
- Press and hold the Reset Key for 5 seconds.
- The red indicator light will turn solid, and the green indicator light will flash, indicating the network has been reset. You can then re-pair the gateway following the setup instructions.
8. User Tips
- For optimal performance, place the gateway in a central location within your home to maximize coverage for all connected Zigbee and Bluetooth devices.
- Ensure your Wi-Fi network is stable and operating on the 2.4GHz band during initial setup.
- Regularly check the Tuya Smart/Smart Life App for firmware updates to ensure your gateway has the latest features and security enhancements.
- When setting up smart scenes, start with simple automations and gradually build up complexity as you become more familiar with the system.
9. Warranty and Support
This product comes with a 2-year warranty from the date of purchase, covering manufacturing defects. For technical support, troubleshooting assistance, or warranty claims, please refer to the official product manual (PDF available here) or contact your retailer.
10. Certifications
The Tuya Zigbee 3.0 Gateway Hub (ME323) complies with the following standards:
- CE: Conforms to European health, safety, and environmental protection standards.
- RoHS: Restricts the use of hazardous substances in electrical and electronic equipment.
