1. Introduction
Welcome to the user manual for your Oticon Jet 1 and Jet 2 Behind-The-Ear (BTE) hearing aids. These devices are designed to enhance your hearing experience with high-resolution sound and advanced features, helping you better understand sound through Oticon's BrainHearing™ technology. Built on the Velox platform, Oticon Jet hearing aids process sound significantly faster for a more precise and detailed sound picture.
This manual provides essential information on setting up, operating, maintaining, and troubleshooting your hearing aids to ensure optimal performance and comfort.
2. Important Safety Information
⚠️ Warning: If you are younger than 18, do not use this device. You should consult a doctor, preferably an ear-nose-throat doctor (an ENT), as your condition requires specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
Always consult a hearing care professional for proper fitting and programming of your hearing aids.
3. Product Components
Your Oticon Jet BTE hearing aid package typically includes:
- Oticon Jet BTE Hearing Aid(s)
- Earhook and tubing
- Ear dome/mold
- Batteries (if not rechargeable model)
- Cleaning tools
- User Manual (this document)
Specific components may vary based on the model (Jet 1 or Jet 2) and configuration (BTE or BTE PP).
4. Initial Setup
4.1 Inserting Batteries
For models using disposable batteries:
- Open the battery compartment door.
- Insert the battery with the correct polarity (+/-) as indicated inside the compartment.
- Close the battery compartment door firmly.
4.2 Fitting the Hearing Aid
Your hearing aid professional will ensure your device is properly fitted with the correct earhook, tubing, and ear dome/mold for your ear. Ensure the hearing aid sits comfortably behind your ear and the ear dome/mold is securely placed in your ear canal.
4.3 First Use and Programming
Your hearing aids are pre-programmed by a hearing care professional according to your individual hearing needs. For optimal performance, initial fitting and adjustments are crucial.
Adjustments are made using specialized computer software by your hearing care professional to match your audiogram and preferences.
5. Operating Your Hearing Aids
5.1 Power On/Off
To turn on your hearing aid, close the battery compartment door. To turn it off, open the battery compartment door fully.
5.2 Volume Control and Program Changes
Your hearing aids may have a physical button for volume control or program changes. Consult your hearing care professional for specific instructions on your model's controls.
5.3 Oticon ON App Connectivity
The Oticon Jet hearing aids connect seamlessly to compatible devices via advanced Bluetooth® Low Energy technology. You can control your hearing aids and access various features using the Oticon ON App.
Download the Oticon ON App from Google Play Store or Apple App Store.
5.4 Audio Streaming
- iPhone, iPad, and iPod Touch: Oticon Jet offers direct streaming from compatible Apple devices. You can play music, podcasts, or any other audio directly into your hearing aids.
- Android Devices: For Android phones, you can use the Oticon ConnectClip accessory (purchased separately) to enable wireless audio streaming.
5.5 Wireless Accessories
Enhance your listening experience with a range of optional wireless accessories:
- Oticon TV Adapter: Sends TV audio wirelessly directly to your hearing aids.
- Oticon Remote Control: Provides discreet management of your hearing aid settings.
- Oticon ConnectClip: Functions as a remote microphone, clipping onto another person's clothing to send their voice directly to your hearing aids. It also facilitates streaming with Android devices and hands-free calls with both iPhone and Android.
- EduMic: A classroom listening device that streams a teacher's voice directly to the hearing aids.
6. Care and Maintenance
Proper care and maintenance will prolong the life of your hearing aids and ensure consistent performance.
- Daily Cleaning: Use a soft, dry cloth to wipe your hearing aids daily. Use the provided cleaning tools to clear any wax or debris from the ear dome/mold and sound outlet.
- Moisture Protection: Store your hearing aids in a dry place, preferably in a drying kit, especially in humid environments. Remove batteries if the hearing aids will not be used for an extended period.
- Avoid Harsh Chemicals: Do not use alcohol, solvents, or other harsh chemicals to clean your hearing aids.
- Protect from Impact: Handle your hearing aids with care to avoid dropping them.
- Professional Check-ups: Schedule regular check-ups with your hearing care professional for thorough cleaning and maintenance.
7. Troubleshooting
If you experience issues with your hearing aids, try the following common solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No sound or weak sound | Dead battery, clogged ear dome/mold, incorrect program, hearing aid turned off. | Replace battery, clean ear dome/mold, switch program, turn on hearing aid. |
| Whistling/Feedback | Improperly seated ear dome/mold, earwax buildup, loose tubing. | Re-insert ear dome/mold, clean ear canal, check tubing connection. |
| Sound is distorted | Low battery, moisture, clogged microphone. | Replace battery, use a drying kit, clean microphone ports. |
| Difficulty connecting to app/Bluetooth | Bluetooth off on phone, hearing aids out of range, app issue. | Ensure Bluetooth is on, restart phone/hearing aids, re-pair devices, update app. |
If problems persist, contact your hearing care professional or the Meling Hearing Official Store for assistance.
8. Technical Specifications
The Oticon Jet series offers various features and performance levels. Below is a comparison of key specifications for Jet 1 and Jet 2 BTE models:
| Feature Category | Feature | Jet 1 BTE | Jet 2 BTE |
|---|---|---|---|
| Speech Understanding | Multiband Adaptive Directionality LX | • | • |
| Noise Reduction LX | • | • | |
| Single Compression LX | • | • | |
| Frequency Lowering | Speech Rescue™ | - | |
| Sound Quality | Fitting Bandwidth* | 8 kHz | 8 kHz |
| Processing Channels | 48 | 48 | |
| Listening Comfort | Feedback Management | Feedback shield LX | Feedback shield LX |
| Transient Noise Management | On/Off | • | |
| Wind Noise Management | - | • | |
| Personalisation & Optimising Fitting | Fitting Bands | 10 | 8 |
| Fitting Formulas | NAL-NL1/NAL-NL2, DSL v5.0 | NAL-NL1/NAL-NL2, DSL v5.0 | |
| Connecting to the world | Direct streaming** | • | • |
| Oticon ON App & OticonRemoteCare app | • | • | |
| ConnectClip | • | • | |
| EduMic | • | • | |
| Remote Control 3.0 | • | • | |
| TV Adapter 3.0 | • | • | |
| Phone Adapter 2.0 | • | • | |
| Additional Features | Tinnitus SoundSupport™ | • | • |
*Bandwidth accessible for gain adjustments during fitting. **From iPhone, iPad, and iPod Touch.
8.1 Audiogram Information
The Jet series is suitable for various degrees of hearing loss. Specific models are designed for different power requirements:
- Jet 1 BTE & Jet 2 BTE: Max output 85 dB HL, suitable for hearing loss up to 95 dB.
Figure 5: Audiogram for Jet 1 BTE and Jet 2 BTE models. - Jet 1 BTE PP: Max output 105 dB HL, suitable for hearing loss up to 110 dB.
Figure 6: Audiogram for Jet 1 BTE PP model.
9. User Tips
- Android Streaming: While Oticon Jet supports Bluetooth Low Energy, direct audio streaming from Android phones (ASHA) may vary by phone model and Android version. If you experience issues, the Oticon ConnectClip accessory is recommended for reliable wireless audio streaming and hands-free calls with Android devices.
- Audiogram Submission: For personalized programming, your hearing care professional will require your audiogram. Ensure this is provided for accurate device configuration.
10. Warranty and Support
For warranty information, service, or technical support, please contact the Meling Hearing Official Store or your authorized Oticon dealer. Keep your purchase receipt and any warranty documentation in a safe place.
The manufacturer provides a limited warranty against defects in materials and workmanship. Specific terms and conditions apply and may vary by region.
