1. Introduction
The Mortal Q8 Smart TV Stick is a high-performance streaming device designed to transform your television into a smart entertainment hub. Running on the latest Android 14.0 operating system, it offers a rich application ecosystem and supports seamless 4K Ultra HD streaming. Powered by an Allwinner H313 64-bit quad-core ARM Cortex A53 CPU, the Q8 ensures fast and smooth performance for all your applications and multitasking needs. With built-in Wi-Fi 6 and Chromecast technology, you can enjoy stable, high-speed connectivity and effortlessly cast content from your mobile devices to the big screen. The included voice remote control allows for intuitive navigation and smart search capabilities.
2. Package Contents
Please check the box for the following items:
- Mortal Q8 TV Stick
- Voice Remote Control
- IR Extend Cable
- USB Power Cable
- HD Cable
- User Manual
- Packing Box
3. Specifications
| Feature | Specification |
|---|---|
| Model Number | Q8 |
| Operation System | Android 14.0 |
| CPU | Allwinner H313 Quad Core ARM Cortex A53 |
| GPU | Mali-450MP2, ARM G31 MP2 GPU |
| RAM | 2GB LPDDR4 |
| ROM | 8GB / 16GB eMMC Flash |
| Decode Ability | 1080P (Full-HD), 4K |
| Resolution | 1080p, 4K |
| Wi-Fi Frequency | 5GHz, Wi-Fi 6 |
| Wi-Fi Range | 10m |
| Transmission Distance | 50m |
| Bluetooth | BT5.0 |
| Connectors | USB, HD Output, Type-C Power, Infrared interface |
| Antenna Type | External |
| Audio Format | WMA, Ogg, WAV, AAC, Dolby |
| Picture Format | BMP, JPEG |
| Video Format | AVI, DivX, MKV, DAT, VOB, MPG, MPEG, MOV, MP4, RM, RMVB, WMV |
| Remote Control | Included (IR Control, Voice) |
| Built-in Speaker | No |
| Hard Disk Capacity | < 100GB |
| Recording | No |
| Certification | CE, FCC, RoHS |
| Dimensions (approx.) | 97mm (Length) x 30mm (Width) x 10mm (Thickness) |
4. Setup Instructions
- Connect to TV: Connect the TV stick to your television's HD port. You can use the provided HD extension cable if direct connection is difficult due to space constraints.
- Power On: Connect the TV stick to power using the provided USB power cable. You can either plug the USB cable into a USB port on your TV or use a 5V/2A power adapter (not always included, check package contents) with the USB power cable.
- Select Input: Use your TV remote control to switch the TV input source to the correct HD port where the TV stick is connected. The TV should display the device's startup screen.
- Initial Startup: The first startup may take some time as the system initializes. Please wait patiently and do not unplug the power supply during this process.
- Remote Control Pairing: To pair the voice remote control with the voice assistant, press and hold the confirmation button and the volume minus button simultaneously. Hold until the remote automatically returns to the main interface, indicating successful pairing.
5. Operating Instructions
5.1 Navigating the Android TV Interface
Once powered on, the Q8 TV Stick will display the Android TV home screen. Use the directional buttons on your remote to navigate through apps, settings, and content. The central 'OK' button selects items.
5.2 Voice Control
The voice remote control allows for smarter search and command execution. Simply press the voice button on your remote and speak your command. For example, say "Open YouTube" to launch the YouTube application.
5.3 Installing Applications
The Q8 TV Stick, based on the Android system, provides access to a wide range of applications. You can download and install various apps from the Google Play Store directly on your TV.
5.4 Chromecast Built-in
Utilize the built-in Chromecast technology to stream your favorite entertainment and applications from your smartphone, tablet, or laptop directly to your TV screen.
5.5 Wi-Fi 6 Connectivity
The Q8 TV Stick supports Wi-Fi 6, providing faster speeds, greater capacity, and reduced network congestion for smooth 4K streaming, even when multiple devices are connected to your router.
6. Troubleshooting
- No Signal on TV:
- Ensure the TV stick is securely connected to the HD port.
- Verify that you are using the provided HD cable and power cable. Do not use incompatible cables.
- Check your TV's input source. If your TV has multiple HD ports, use your TV remote to cycle through them until the TV stick's display appears.
- Slow Initial Startup:
- It is normal for the device to take longer to start up for the first time. Please be patient and do not disconnect power.
- Netflix Incompatibility:
- Netflix updates frequently, which can sometimes lead to temporary incompatibility. If you encounter an incompatibility message, uninstall the current Netflix app.
- Visit the official website www.mortaltv.com and contact customer service to download the latest compatible version of the Netflix software.
- Disney and Other App Incompatibility:
- Some applications, like Disney, may experience compatibility issues over time. If you require specific applications, please verify their compatibility before purchase.
- Remote Control Pairing Issues:
- If the voice remote control fails to pair, ensure you are pressing and holding both the confirmation button and the volume minus button simultaneously until the remote returns to the main interface.
7. User Tips
- Use Original Accessories: Always use the HDMI and power cables provided with your Mortal Q8 TV Stick to ensure proper functionality and avoid signal issues.
- Patience During Startup: The device may take a moment to boot up, especially on the first use. Allow it to complete its startup sequence without interruption.
- Verify TV Input: If your screen remains blank after connecting, double-check that your TV's input source is set to the correct HDMI port.
- Keep Apps Updated: Regularly check for updates for your streaming applications and the device's firmware to ensure optimal performance and compatibility.
- Check for Netflix Updates: If Netflix encounters issues, visit the official Mortal TV website for the latest compatible version.
8. Maintenance
- Cleaning: Use a soft, dry cloth to clean the exterior of the TV stick and remote control. Avoid using liquid cleaners or abrasive materials.
- Ventilation: Ensure the TV stick is placed in a well-ventilated area to prevent overheating. Do not cover the device or place it in enclosed spaces.
- Temperature: Avoid exposing the device to extreme temperatures, direct sunlight, or high humidity.
- Firmware Updates: Periodically check for system updates through the device's settings menu to ensure you have the latest features and security enhancements.
9. Warranty and Support
For warranty information, technical support, or customer service inquiries, please refer to the documentation provided at the time of purchase or visit the official Mortal TV website at www.mortaltv.com.
