4K 8MP Dual Lens PTZ Solar Security Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your 4K 8MP Dual Lens PTZ Solar Security Camera. This advanced surveillance camera features dual lenses for comprehensive monitoring, solar power for extended standby, PIR human tracking, and both 4G and WiFi connectivity options for outdoor use. Please read this manual thoroughly before using the product to ensure proper function and safety.

2. What's in the Box?

Please check the package contents upon receipt. If any items are missing or damaged, contact your vendor.

• 1 x 4K 8MP Dual Lens PTZ Solar Security Camera
• 1 x Solar Panel
• 1 x Power Cord (3M)
• 1 x Set of Mounting Screws
• 1 x User Manual

3. Specifications

4. Setup

4.1. Charging the Camera

Before initial use, ensure the camera's built-in 12000mAh battery is fully charged. You have two options:

1. Solar Panel Charge: Connect the solar panel to the camera and place the panel in direct sunlight. The camera will charge automatically.
2. USB Charge: Connect the camera to a DC-5V power adapter using the provided Type-C USB cable.

4.2. Inserting SD Card and SIM Card (if applicable)

Locate the SD/SIM Card Slot on the camera (refer to the 'What's in the Box?' diagram). Carefully insert a compatible SD card for local storage. If your camera model supports 4G connectivity, insert a valid 4G SIM card into the designated slot. Ensure the card is inserted correctly until it clicks into place.

Note: Some models, like the EXF-QS12-B4L mentioned in customer inquiries, may only feature an SD card slot and not a SIM card slot, indicating they are WiFi-only variants despite the product title. Please verify your specific model's capabilities.

4.3. Mounting the Camera and Solar Panel

Choose a suitable outdoor location for installation, ensuring the solar panel receives ample direct sunlight throughout the day. Use the provided mounting screws to securely attach the camera and solar panel to a wall or pole. Adjust the solar panel's angle for optimal sun exposure.

4.4. App Installation and Connection

1. Download the App: Search for the dedicated security camera app on the Google Play Store (for Android) or Apple App Store (for iOS). The app is also available for Windows PC.
2. Register/Login: Open the app and follow the on-screen instructions to register a new account or log in if you already have one.
3. Add Device: In the app, select 'Add Device' or a similar option.
4. Connect to Network:
   • For WiFi Models: Follow the app's instructions to connect the camera to your 2.4G WiFi network. Ensure your router is within range.
   • For 4G Models: If a SIM card is inserted and active, the camera should automatically connect to the 4G network. Verify network status in the app.
5. Pairing: Follow any additional pairing instructions provided by the app, which may involve scanning a QR code on the camera or listening for a sound prompt.

5. Operating Instructions

5.1. Dual-Lens Dual-Screen Preview

The camera features two lenses, allowing for a dual-screen preview in the app. One lens provides fixed-point monitoring, while the other offers PTZ (Pan/Tilt/Zoom) rotating monitoring. This enables you to view both a wide overview and detailed close-ups simultaneously.

5.2. PTZ Remote Control

Use the mobile app to remotely control the camera's pan and tilt functions. The camera supports 270° horizontal pan and 90° vertical tilt, allowing you to adjust the viewing angle as needed.

5.3. PIR Motion Detection & Smart Human Tracking

The camera utilizes a PIR sensor for motion detection. When motion is detected, the camera can automatically awake from sleep mode, track human movement, and send alarm notifications to your mobile phone. You can view the situation remotely through the app.

5.4. Night Vision Modes

The camera offers two night vision modes:

• IR Night Vision: Provides clear black and white video in low-light conditions, with a range of up to 30 meters.
• Color Night Vision: Utilizes white LEDs to illuminate the area, providing full-color video even at night when motion is detected.

5.5. Sound and Light Alarm

Upon detecting suspicious activity, the camera can activate a sound alarm and flash its red and blue warning lights to deter intruders and provide visual alerts.

5.6. Two-Way Audio

The built-in microphone and speaker allow for two-way communication. You can listen to the camera's surroundings and speak through the camera using the mobile app.

5.7. Remote Viewing and Multi-User Access

Access live feeds, recorded footage, and camera settings remotely from your smartphone or PC using the dedicated application. The app also supports multi-user access, allowing multiple family members or authorized personnel to view the camera simultaneously.

5.8. Sleep Mode and Arming Settings

To conserve battery, the camera can enter a sleep mode. It will only trigger and record during specified 'arming periods' or upon PIR motion detection. You can configure these arming settings within the mobile app to define active monitoring times.

6. Maintenance

• Clean the Lenses: Regularly clean the camera lenses and solar panel with a soft, dry cloth to ensure clear image quality and efficient solar charging.
• Check Connections: Periodically inspect all physical connections (solar panel cable, mounting) for wear or damage.
• Battery Health: While designed for long standby, extreme temperatures can affect battery life. Ensure the camera is installed in a location within its recommended operating temperature range.
• Firmware Updates: Check the mobile app regularly for firmware updates to ensure optimal performance and access to new features.

7. Troubleshooting

• Camera not connecting to network:
  • Ensure your WiFi network is 2.4G (5G is not supported).
  • Check if the camera is within range of your router.
  • Verify the SIM card (for 4G models) is correctly inserted and has an active data plan.
  • Restart the camera and your router.
• No image/poor image quality:
  • Clean the camera lenses.
  • Check network connection stability.
  • Ensure there are no obstructions blocking the camera's view.
• PIR detection not working:
  • Ensure PIR motion detection is enabled in the app settings.
  • Adjust the sensitivity settings if necessary.
  • Avoid placing the camera where constant motion (e.g., tree branches in wind) might trigger false alarms.
• Battery not charging:
  • Ensure the solar panel is clean and receiving direct sunlight.
  • Check the connection between the solar panel and the camera.
  • Try charging via USB to rule out solar panel issues.
• No 4G connectivity (for 4G models):
  • Verify that your specific camera model supports 4G (some models may be WiFi-only, as indicated by user feedback for model EXF-QS12-B4L).
  • Ensure the SIM card is correctly inserted and activated with a data plan.
  • Check 4G signal strength in the installation area.

8. User Tips

• Optimal Solar Charging: Position the solar panel to face south (in the Northern Hemisphere) or north (in the Southern Hemisphere) for maximum sun exposure throughout the day.
• Network Stability: For WiFi models, consider using a WiFi extender if the camera is far from your router to ensure a stable connection.
• Storage Management: Regularly back up important footage from your SD card or cloud storage to prevent data loss.
• Privacy Zones: Utilize any available privacy zone features in the app to mask areas you do not wish to monitor.

9. Warranty & Support

For warranty information, technical support, or service inquiries, please refer to the documentation provided at the time of purchase or contact your vendor directly. Keep your purchase receipt as proof of purchase.