Introduction
The DUTRIEUX MXQ-PRO 5G TV Box is a high-performance smart media player designed to transform your television into a smart entertainment hub. Featuring 4K Ultra HD rendering, dual-band Wi-Fi (2.4G/5G), and an Android 10.0/11 operating system, it offers a seamless streaming and viewing experience. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device.
Package Contents
Please check the box for the following items:
- MXQ-PRO 5G TV Box
- IR Remote Control
- HD Cable (HDMI)
- User Manual (this document)
- Power Adapter (DC 5V, 2A)
Setup Guide
Follow these steps to set up your MXQ-PRO 5G TV Box:
- Connect to TV: Plug one end of the provided HD Cable (HDMI) into the HDMI port on your MXQ-PRO 5G TV Box and the other end into an available HDMI input on your television.
- Power Connection: Connect the Power Adapter to the DC IN port on the TV Box, then plug the adapter into a wall outlet.
- Power On: Turn on your television and select the correct HDMI input source using your TV's remote control. The TV Box should automatically power on and display the boot screen.
- Internet Connection:
- Wi-Fi: On the initial setup screen or in the Android settings, navigate to Network settings, select your Wi-Fi network, and enter the password. The device supports 2.4GHz and 5GHz dual-band Wi-Fi.
- Ethernet: For a wired connection, connect an Ethernet cable from your router to the LAN port on the TV Box. The connection should be established automatically.
- Initial Configuration: Follow the on-screen prompts to complete the initial setup, including language selection, time zone, and Google account login (optional, but recommended for app access).
Operating Instructions
Basic Navigation
Use the included IR Remote Control to navigate the Android interface. The directional buttons (up, down, left, right) move the cursor, and the "OK" button confirms selections. The "Back" button returns to the previous screen, and the "Home" button takes you to the main Android home screen.
Media Playback and Display
- 4K Ultra HD: The TV Box supports 4K Ultra HD rendering at 30Hz, providing crisp and clear visuals.
- HDR Support: Enjoy a more vibrant and realistic viewing experience with 4K HDR full-core decoding, offering high dynamic range display and rich image details.
- 3D Video & VR Panorama: The device can smoothly decode 2K HDR high-definition video and hard-decode 4K VR panoramic video, offering a 360° immersive imaging experience.
- Video Codecs: Supports H.265/HEVC for efficient video compression and high-quality playback.
Wireless Connectivity and Features
- Dual-Band Wi-Fi: Connect to 2.4GHz or 5GHz Wi-Fi networks for optimal internet speed and stability.
- Bluetooth: Pair Bluetooth-enabled devices such as headphones, gamepads, or keyboards for enhanced control and audio experience.
- Wireless Screen Projection (Google Cast): Share content from your mobile phone or other compatible devices directly to your TV screen with one-click sharing.
- Voice Assistant: Utilize the built-in voice assistant for hands-free control and navigation of your TV Box.
Applications and System
- Android OS: Runs on Android 10.0 or Android 11, providing access to a wide range of applications from the Google Play Store.
- IPTV Support: Compatible with IPTV services for live television streaming.
- System Updates: Supports System Upgrade and OTA (Over-The-Air) Update to ensure your device always has the latest features and security patches.
Specifications
Detailed technical specifications for the MXQ-PRO 5G TV Box:
| Feature | Specification |
|---|---|
| Brand Name | DUTRIEUX |
| Category | Set Top Box |
| CPU | RK3399 Dual-core M65 + Quad Core 64-bit (Note: Some variants may feature RK3228A 32bits Quad Core) |
| GPU | Mali-400 |
| Operating System | Android 10.0 / Android 11 (depending on variant) |
| Memory (RAM) | 1GB DDR3, 4GB DDR4 (depending on variant) |
| Internal Storage (ROM) | 8GB eMMC, 32GB eMMC (depending on variant) |
| Max Output Resolution | 4K @ 30 Hz |
| Video Code | H.265/HEVC |
| Wi-Fi Transmission Standard | 802.11n 2.4GHz/5 GHz (Dual-WIFI) |
| Ethernet | 100M |
| USB Ports | 4x USB 2.0 |
| Bluetooth | Yes |
| IPTV Support | Yes |
| GOOGLE Cast | Yes |
| System Upgrade | Yes |
| OTA Update | Yes |
| Remote Controller Included | Yes |
| Voice Assistant Built-in | Yes |
| DVB-T2 Tuner | No |
| Power Source | DC 5V, 2A |
| Weight | 0.33KG |
| Certifications | FCC, RoHS, UL, CE, KC |
Troubleshooting
If you encounter issues with your MXQ-PRO 5G TV Box, refer to the following common problems and solutions:
- No Power:
- Ensure the power adapter is securely connected to the TV Box and a working wall outlet.
- Verify the power outlet is functional by plugging in another device.
- No Signal on TV:
- Check that the HDMI cable is firmly connected to both the TV Box and the TV.
- Ensure your TV is set to the correct HDMI input source.
- Try a different HDMI port on your TV or a different HDMI cable.
- Wi-Fi Connection Issues:
- Go to Network settings and ensure Wi-Fi is enabled.
- Verify you have selected the correct Wi-Fi network and entered the password accurately.
- Restart your Wi-Fi router and the TV Box.
- Ensure the TV Box is within range of your Wi-Fi router.
- Remote Control Not Responding:
- Check and replace the batteries in the remote control.
- Ensure there are no obstructions between the remote and the TV Box's IR receiver.
- Applications Not Loading or Crashing:
- Ensure the TV Box has a stable internet connection.
- Clear the cache and data for the problematic app in Android settings (Apps & notifications > App info > [App Name] > Storage & cache).
- Restart the TV Box.
- Ensure the app is updated to its latest version.
User Tips
Enhance your experience with these helpful tips:
- Verify Configuration: Before purchase, confirm the specific RAM and ROM configuration (e.g., 1GB/8GB or 4GB/32GB) and plug type (US/EU) to ensure it meets your needs and region.
- External Control: For easier navigation and typing, consider pairing a Bluetooth keyboard and mouse, or a dedicated mini-keyboard with touchpad.
- Regular Updates: Periodically check for system and application updates to ensure optimal performance and access to the latest features and security improvements.
- Optimize Storage: Regularly clear app caches and uninstall unused applications to free up internal storage and maintain device speed.
Maintenance
Proper maintenance helps prolong the life of your TV Box:
- Cleaning: Use a soft, dry cloth to clean the exterior of the TV Box. Do not use liquid cleaners or abrasive materials.
- Ventilation: Ensure the TV Box is placed in a well-ventilated area to prevent overheating. Avoid covering ventilation openings.
- Software Updates: Keep the device's operating system and applications updated to ensure stability and security.
- Power Cycle: If the device becomes unresponsive, disconnect the power adapter for a few seconds and then reconnect it to perform a hard reset.
Warranty and Support
For warranty information or technical support, please refer to the documentation provided at the time of purchase or contact the seller/manufacturer directly. Keep your proof of purchase for warranty claims.
