RSHTECH 7-Port Powered USB C Hub Instruction Manual

Introduction

The RSHTECH 7-Port Powered USB C Hub is a versatile and high-performance solution designed to expand the connectivity of your laptop or PC. This hybrid USB port expander instantly adds a variety of high-speed ports, ensuring efficient data transfer and device management. With its plug-and-play functionality, no drivers are required, making it easy to use and helping to keep your workspace organized.

Key features include:

• Hybrid USB Port Expander: Adds 10Gbps USB-A 3.2 port, 2 USB-C 3.2 ports, and 4 USB-A 3.0 ports.
• Super-speed Data Transfer: Supports data transfer speeds up to 10Gbps for USB 3.2 ports and 5Gbps for USB 3.0 ports.
• 2-in-1 USB Cable: Features a detachable 3.3ft USB-A/USB-C cable for broad compatibility with USB-A/USB-C/Thunderbolt 3 devices.
• Individual Touch Buttons: Each port has an independent touch switch with blue LED indicators for easy control.
• 5V Universal Power Supply: Equipped with a 5V/3A DC power adapter to ensure stable power for multiple connected devices.

Setup Instructions

Follow these steps to set up your RSHTECH 7-Port Powered USB C Hub:

1. Connect Devices to Hub: Before connecting the hub to your computer, plug all desired USB devices (e.g., flash drives, external hard drives, keyboard, mouse) into the appropriate ports on the hub. This is especially recommended when connecting two or more hard drives.
2. Connect Power Adapter: Insert the included 5V/3A DC power adapter into the 'DC 5V' port on the hub, then plug the adapter into a power outlet. This ensures stable power delivery to all connected devices.
3. Connect Hub to Computer: Use the provided 2-in-1 USB cable to connect the hub to your computer. The cable features both USB-A and USB-C connectors for broad compatibility. Choose the appropriate connector for your computer's available port (USB-A or USB-C/Thunderbolt 3).
4. Verify Connection: Once connected, the blue LED indicators next to each port on the hub will illuminate when a device is active, confirming a successful connection.

Operating Instructions

The RSHTECH USB Hub is designed for ease of use with individual port control and high-speed data transfer capabilities.

Individual Port Control

Each USB port on the hub is equipped with an individual touch switch and a blue LED indicator. This allows you to manage connected devices independently without interfering with other ports.

• To Activate a Port: Simply tap the touch button next to the desired port. The blue LED indicator will light up, signifying the port is active.
• To Deactivate a Port: Press and hold the touch button for approximately 2 seconds. The blue LED indicator will turn off, and the port will be deactivated.

Data Transfer

The hub supports various data transfer speeds depending on the port type:

• USB 3.2 Gen 2 Ports (1x USB-A, 2x USB-C): Provide data transfer speeds up to 10Gbps. These ports are ideal for connecting high-speed storage devices like SSDs.
• USB 3.0 Ports (4x USB-A): Provide data transfer speeds up to 5Gbps. These ports are suitable for most peripherals and standard data transfer needs.

Note: The USB-C ports on this hub are for data transfer only and do NOT support video output or charging your laptop.

Maintenance

To ensure the longevity and optimal performance of your RSHTECH USB Hub, follow these simple maintenance guidelines:

• Cleaning: Use a soft, dry cloth to wipe the surface of the hub. Avoid using liquid cleaners, solvents, or abrasive materials, as these can damage the finish or internal components.
• Storage: When not in use, store the hub in a cool, dry place away from direct sunlight and extreme temperatures.
• Cable Care: Avoid bending or twisting the cables excessively, especially near the connectors, to prevent internal wire damage.
• Power Supply: Always use the original 5V/3A power adapter provided with the hub. Using an incorrect power adapter can damage the device.

Troubleshooting

If you encounter issues with your RSHTECH USB Hub, refer to the following common problems and solutions:

USB Device Not Recognized

Problem: A connected USB device is not detected by your computer.

Solution:

• Ensure all devices are securely plugged into the hub.
• Verify that the 5V/3A power adapter is correctly connected to the hub and a power outlet.
• Try connecting the USB device directly to your computer to confirm it is functional.
• Reconnect the hub to your computer, ensuring the main USB cable is firmly seated.
• Important Tip: When connecting multiple hard drives or power-intensive devices, it is recommended to first insert the desired devices into the hub, then connect the included power adapter, and finally connect the hub to the computer.

No Power to Devices / Intermittent Connection

Problem: Devices connected to the hub are not receiving power or frequently disconnect.

Solution:

• Confirm the 5V/3A power adapter is properly connected and functioning.
• Ensure you are using the standard 5V adapter for power. Do NOT connect more than a 5V power adapter to the USB C hub to avoid affecting product performance.
• Check if the individual touch switch for the affected port is activated (blue LED should be on).
• Reduce the number of high-power devices connected simultaneously to the hub.

Slow Data Transfer Speeds

Problem: Data transfer speeds are slower than expected.

Solution:

• Ensure both your computer's USB port and the connected device support the desired USB standard (e.g., USB 3.2 Gen 2 for 10Gbps).
• Verify that you are using high-quality USB 3.2/3.0 cables for your devices.
• Avoid connecting too many high-bandwidth devices to the hub simultaneously.

USB-C Port Functionality

Problem: The USB-C port on the hub is not charging my laptop or displaying video.

Solution: The USB-C ports on this hub are designed exclusively for data transfer and do not support video output or power delivery (charging) to your host laptop.

Specifications

Below are the detailed specifications for the RSHTECH 7-Port Powered USB C Hub (Model RSH-ST07C):

Note on USB Standards: According to the New USB-IF standard, USB 3.0 = USB 3.1 Gen 1 = USB 3.2 Gen 1 = 5Gbps, and USB 3.1 Gen 2 = USB 3.2 Gen 2 = 10Gbps. To achieve 10Gbps speeds, ensure that the USB ports, cables, and connected devices on your computer all support USB 3.1/3.2 Gen 2.

User Tips

Here are some helpful tips for getting the most out of your RSHTECH USB Hub:

• Power Loss Behavior: In case of a power loss, the individual port switches on the hub may not automatically reactivate. You might need to manually tap each switch to turn the ports back on after power is restored.
• Optimal Performance: For best performance, especially with high-bandwidth devices like external SSDs, ensure your computer's USB port and the connected device's cable are rated for USB 3.2 Gen 2 (10Gbps).
• iPad Pro Compatibility: The hub is compatible with iPad OS, meaning it should work with devices like the iPad Pro 11 2024 for data transfer.

Warranty and Support

For warranty information, technical support, or service inquiries, please refer to the documentation provided with your purchase or contact RSHTECH customer support directly. Keep your proof of purchase for warranty claims.