1. Product Overview
The OCOM POS-K004 is a versatile 21.5-inch self-service POS system designed for various retail and service environments. It features a high-resolution touch screen, an integrated 1D/2D barcode scanner, and an 80mm thermal printer with an auto-cutter. This system supports both Windows and Android operating systems, providing flexibility for different application needs. Optional features include an NFC module and facial recognition for payment.
2. Safety Information
- Ensure the device is placed on a stable, level surface to prevent tipping.
- Use only the provided power adapter and cable.
- Keep the device away from water, excessive heat, and direct sunlight.
- Do not attempt to open or repair the device yourself. Refer to qualified service personnel.
- Ensure proper ventilation around the unit to prevent overheating.
3. Setup Guide
3.1 Unpacking and Inspection
- Carefully remove all components from the packaging.
- Verify that all items listed in the packing list are present.
- Inspect the device for any signs of damage during transit. Contact your supplier immediately if any damage is found.
3.2 Physical Assembly
The POS-K004 can be configured with or without side tables, and can be floor-standing or wall-mounted (optional metal plate and bracket). Refer to the diagram below for dimensions and assembly guidance.
- Floor Stand Assembly: Attach the main unit securely to the floor stand base using the provided screws. Ensure it is stable.
- Side Table Attachment (Optional): If using side tables, attach them to the main unit's designated slots.
- Wall Mount (Optional): If wall-mounting, use the optional metal plate and bracket. Ensure the wall can support the weight of the unit.
3.3 Connecting Power and Peripherals
- Connect the power cable to the AC power socket (100V-240V 50HZ/60HZ) on the device and then to a wall outlet.
- Connect any external USB devices (e.g., keyboard, mouse) to the available USB ports.
- For network connectivity, connect an Ethernet cable to the LAN port or ensure Wi-Fi is configured.
4. Operating Instructions
4.1 Powering On/Off
- Power On: Press the power switch on the machine. The system will boot up according to its configured operating system (Windows or Android).
- Power Off: For Windows systems, use the standard shutdown procedure. For Android systems, use the system's power-off option. Alternatively, press and hold the power switch until the device shuts down.
4.2 Touch Screen Operation
- The 21.5-inch IPS display supports 10-point projected capacitive touch. Interact with the screen using your fingers for navigation and input.
- Ensure your hands are clean and dry for optimal touch response.
4.3 Barcode Scanning
- The integrated 1D/2D scanning platform is located below the main screen.
- Present the barcode (1D or 2D) to the scanning window. The system will emit a beep sound upon successful scan.
- Supported barcode types include UPC, EAN, Code128, Code 39, PDF417, QR Code, Data Matrix, and more.
4.4 Thermal Printer Usage
- The 80mm thermal printer is integrated into the unit.
- Ensure thermal paper is loaded correctly (refer to Section 5.1 for paper loading).
- The printer features an auto-cutter for convenient receipt dispensing.
4.5 Optional Features
- NFC Module: If equipped, the NFC module allows for contactless payments or identification. Follow on-screen prompts for NFC transactions.
- Facial Recognition: If equipped, the facial recognition camera can be used for payment authentication or user identification. Follow software instructions for setup and use.
5. Maintenance
5.1 Loading Thermal Paper
- Open the printer cover.
- Insert a new roll of 80mm thermal paper, ensuring the paper feeds from the bottom of the roll towards the printer mechanism.
- Pull a small amount of paper out past the cutter and close the printer cover firmly until it clicks.
5.2 Cleaning the Device
- Screen: Use a soft, lint-free cloth slightly dampened with a non-abrasive screen cleaner. Do not spray cleaner directly onto the screen.
- Scanner Window: Gently wipe the scanner window with a soft, dry cloth to remove dust or smudges. Avoid scratching the surface.
- Exterior: Wipe the plastic and metal surfaces with a soft, damp cloth. Avoid harsh chemicals.
- Ensure the device is powered off and unplugged before cleaning.
5.3 General Care
- Avoid placing heavy objects on the device.
- Protect the device from extreme temperatures and humidity.
- Regularly check cable connections for security.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not power on | Power cable disconnected, power outlet faulty, power switch off. | Check power cable connection. Try a different power outlet. Ensure power switch is pressed. |
| Touch screen unresponsive | Screen dirty, software frozen, calibration issue. | Clean the screen. Restart the device. If issue persists, contact support. |
| Barcode scanner not reading | Barcode damaged, scanner window dirty, incorrect barcode type, scanner malfunction. | Ensure barcode is clear and flat. Clean scanner window. Verify barcode type is supported. Restart device. |
| Printer not printing | No paper, paper jammed, printer cover open, printer malfunction. | Load new thermal paper. Clear any paper jams. Ensure printer cover is closed. Restart device. |
| System slow or frozen | Too many applications running, software error, insufficient memory. | Close unnecessary applications. Restart the device. Ensure software is up to date. |
7. Specifications
| Feature | Specification (Windows Model: POS-K004-W) | Specification (Android Model: POS-K004-A) |
|---|---|---|
| Model Name | 21.5 inch All-in-One Touch Screen Kiosk | |
| Housing | Plastic with metal combined | |
| Color | Full White | |
| Main Screen Size | 21.5 inch Touch Screen Monitor | |
| Resolution | 1920*1080 | |
| Brightness | 250cd/m2 | |
| Viewing Angle | Horizontal: 178°; Vertical: 178° | |
| Touch Screen | 10-point Projected G+G Capacitive Touch | |
| Motherboard/CPU | Intel Celeron J4125, 2.0GHz (or Intel Core I3/I5 4th CPU option) | RK 3568 Quad-core 2.0GHz CPU |
| System Memory | 1*DDR4 slot, support 2400mHZ, 4GB | On board 2GB DDR4 |
| Storage Device | Msata SSD 64GB | 16GB eMMC |
| Audio | On board Real Tek Audio | |
| LAN | 10/100/1000Mbs, Realtek RTL8111F Lan Chip | 10M/100M/1000Mbs, RTL8201F |
| WIFI | Support 802.11 b/G | |
| Speaker | Built-in 8Ohm/10Watt Speakers | |
| Camera | Facial Recognition for payment (option function) | |
| Operating System | Windows 10/11 | Android 11 |
| External I/O Ports | Power Switch * 1, AC Power Socket * 1, USB * 2, LAN * 1, Lock * 1 | |
| Scanner Light Source | Illumination: 617nm Red LED | |
| Scanner Power Supply | DC 5V | |
| 1D Barcode Support | UPC, EAN, Code128, Code 39, Code 93, Code11, Interleaved 2 of 5, Matrix 2 of 5, Codabar, MSI Plessey, GS1 DataBar, China Postal, Korean postal, etc. | |
| 2D Barcode Support | PDF417, Micro PDF417, Data Matrix, Maxicode, QR Code, Micro QR, Aztec, Hanxin, etc. | |
| Barcode Accuracy | 4 mil Code39 | |
| Barcode Sensitivity | Pitch: ±60° @ 0° Roll and 0° Skew; Roll: ±360° @ 0° Pitch and 0° Skew; Skew: ±65° @ 0° Roll and 0° Pitch | |
| Scanner Prompt Mode | Buzzer | |
| Scanner Interface | USB | |
| Printer Type | 80mm Thermal Printer | |
| Printing Method | Direct Thermal Printing | |
| Printing Speed | 150 mm/s | |
| Paper Width | 79.5 +/- 0.5mm (Printable width 72mm) | |
| Cutter | Auto-cutter function | |
| Printer Power Supply | DC 24V | |
| Printer Resolution | 203DPI | |
| Operating Temperature | 0 to 40 degrees Celsius | |
| Storage Temperature | -10 to 60 degrees Celsius | |
| Working Humidity | 10% ~ 80% non-condensing | |
| Storage Humidity | 10% ~ 90% non-condensing | |
8. Warranty and Support
OCOM provides comprehensive support for its products. For warranty claims, technical assistance, or service inquiries, please contact your point of purchase or OCOM customer service directly.
- Returns and Refunds Policy: Refer to the seller's return and refund policy for details on product returns and eligibility.
- Personal Information Security: OCOM is committed to protecting your privacy and personal data. Your personal information will not be shared with third parties without your consent. Secure payment processing is ensured.
For further assistance, please visit the official OCOM website or contact their support team.
