STEAMEMO Cloud-managed POE Switch Series User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your STEAMEMO Cloud-managed POE Switch. This series of switches offers advanced network management capabilities, including APP control, independent port control, and robust 4KV lightning protection. Designed to be compliant with 802.3af/at standards, these switches efficiently deliver both power and data over Ethernet, making them ideal for IP cameras, network bridges, and other PoE-enabled devices. They are available in various port configurations (4, 8, 16 ports) with 10/100/1000Mbps transmission rates and support VLAN functionality for enhanced network performance and security.

Figure 1: Overview of STEAMEMO Cloud-managed POE Switches and APP interface.

2. Package Contents

Please check the package contents carefully upon unpacking. If any items are missing or damaged, contact your vendor immediately.

• POE Switch (1 set)
• Power Supply (100-240V, 1 set, with regional plug type)
• User Manual (1 set)

Figure 2: Contents of the product package.

3. Specifications

Figure 3: Key features of the AI Smart POE Switches.

4. Setup Instructions

Follow these steps to set up your STEAMEMO Cloud-managed POE Switch:

1. Power Connection: Connect the provided power cord to the switch and then to a suitable power outlet. The PWR indicator on the switch should light up.
2. Network Uplink: Connect a standard Ethernet cable from your router or main network to one of the Uplink ports (LAN1, LAN2, or SFP) on the switch.
3. PoE Device Connection: For PoE-enabled devices such as IP cameras, network bridges, or PoE phones, connect them directly to the numbered POE Ports (e.g., 1-8) using standard Ethernet cables. These ports will supply both data and power.
4. Non-PoE Device Connection: For non-PoE devices like a standard PC or NVR, connect them to the Uplink ports or dedicated LAN ports if available, ensuring they receive data only. If connecting a non-PoE device to a PoE port, ensure the device does not require PoE power or use a PoE splitter if necessary.
5. SFP Module (if applicable): If your model includes an SFP port, you can insert a compatible SFP module for fiber optic connections to extend your network range.

Figure 4: Typical application diagram for the POE Switch, illustrating power, data, and PoE connections.

Figure 5: Connection examples for 802.3af/at compliant devices.

5. Operating Instructions

5.1. APP Cloud Management

The STEAMEMO POE Switch supports cloud management via a dedicated mobile application. This allows you to monitor and control your network devices remotely.

• Download the App: Scan the QR codes provided in the product packaging or on the device itself to download the official STEAMEMO app for Android or iOS.
• Device Registration: Follow the in-app instructions to register your switch and link it to your account.
• Remote Monitoring: View real-time status of all connected ports, including power consumption (W), data transmission (KB), and link status (online/offline). The app provides alerts for connectivity problems.

Figure 6: Remote device management via the mobile app.

Figure 7: App download QR codes for Android and iOS.

5.2. Port Independent Control (PoE On/Off)

Through the mobile app, you can individually control the power supply to each PoE port. This feature allows for remote restarting of connected PoE devices or disabling power to specific ports as needed.

• Navigate to the 'Device Details' section in the app.
• Select the 'Setting' tab for port controls.
• Toggle the switch next to each PoE port to turn its power on or off.
• An option to 'Reboot' individual ports may also be available.

Figure 8: One-click PoE port control via the app.

5.3. 250M Extend Mode

For extending the reach of your PoE devices, the switch offers a 250M Extend mode. This feature allows PoE devices to be placed further away from the switch than the standard 100-meter Ethernet limit, typically at a reduced speed.

• Access the 'Setting' tab for port controls in the mobile app.
• Look for an 'Extend' option for the desired port.
• Activate the 'Extend' mode for specific ports to enable longer cable runs for devices like IP cameras.

Figure 9: Activating 250M Extend mode for remote PoE devices.

5.4. VLAN Mode (Port Isolation)

The VLAN mode, or Port Isolation Function, enhances network security and performance by isolating traffic between specific ports. Ports configured for VLAN isolation can communicate with Uplink ports but not directly with each other.

• Consult the detailed user manual (if a separate PDF is available) or the app's advanced settings for VLAN configuration.
• Typically, ports 1-8 are isolated from each other, preventing direct communication, while still allowing them to access the main network via Uplink ports.

Figure 10: Port Isolation Function in VLAN mode.

6. Maintenance

• Cleaning: Use a soft, dry cloth to clean the exterior of the switch. Do not use liquid or aerosol cleaners.
• Ventilation: Ensure the switch is placed in a well-ventilated area to prevent overheating. Do not block ventilation openings.
• Cable Management: Keep network cables organized and free from kinks or excessive bends to ensure optimal performance.
• Lightning Protection: The switch features 4KV lightning protection, but it is still recommended to disconnect the device during severe thunderstorms to prevent potential damage.
• Firmware Updates: Periodically check the STEAMEMO app or official website for firmware updates to ensure optimal performance and security.

7. Troubleshooting

If you encounter issues with your STEAMEMO POE Switch, refer to the following common problems and solutions:

• No Power:
  • Ensure the power adapter is securely connected to the switch and a working power outlet.
  • Verify the power outlet is functional by plugging in another device.
• No Network Connectivity:
  • Check all Ethernet cable connections between the switch, router, and connected devices.
  • Ensure the Uplink port is correctly connected to your main network.
  • Verify that the connected devices are powered on and functioning correctly.
  • If using the 250M Extend mode, ensure it is enabled for the specific port and that the connected device supports it.
• PoE Device Not Receiving Power:
  • Confirm the connected device is PoE-compatible (802.3af/at standard).
  • Check the PoE port status via the mobile app; ensure PoE is enabled for that port.
  • Try connecting the PoE device to a different PoE port.
  • Ensure the total power budget of the switch is not exceeded by all connected PoE devices.
• Slow Network Speed:
  • Check for excessive network traffic or bandwidth-intensive applications.
  • Ensure all cables are in good condition and properly seated.
  • If using 250M Extend mode, note that it may operate at a lower speed.
  • Consider enabling VLAN (Port Isolation) to reduce broadcast storms and improve performance for specific segments.
• App Connectivity Issues:
  • Ensure your mobile device has an active internet connection.
  • Verify the switch is connected to the internet and its cloud management service is active.
  • Restart the app or reinstall it if problems persist.

The switch features 'Intelligent Troubleshooting' capabilities, which can be accessed via the mobile app to diagnose and resolve common network issues.

8. User Tips

• For optimal performance, always use high-quality Ethernet cables (Cat5e or Cat6) for all connections.
• Regularly check the status of your ports and connected devices using the mobile app to proactively identify and address potential issues.
• Utilize the VLAN feature to segment your network, especially in environments with multiple IP cameras or different user groups, to enhance security and network efficiency.

9. Warranty and Support

STEAMEMO provides the following quality assurance for its Cloud-managed POE Switches:

• 1-3 Months: Free new product replacement. The buyer is responsible for shipping charges.
• 3-6 Months: Free new product replacement. The buyer pays 70% of the original order price, and STEAMEMO covers the shipping charges.
• 6-12 Months: Free new product replacement. The buyer pays 80% of the original order price, and STEAMEMO covers the shipping charges.

For technical support or warranty claims, please contact your original point of purchase or visit the official STEAMEMO website for contact information. Please have your product model and purchase date ready when seeking support.

Figure 11: Company profile and product certifications.