1. Introduction
The IMOU Bullet 2C is a high-performance Wi-Fi IP security camera designed for both indoor and outdoor surveillance. Featuring 4MP video resolution, advanced night vision, AI human detection, and IP67 weather resistance, it provides reliable monitoring and peace of mind. This manual will guide you through the setup, operation, and maintenance of your Bullet 2C camera.
2. Package Contents
Before you begin, please check the package for the following items:
- Camera (x1)
- Quick Start Guide (x1)
- Power Adapter (x1)
- Screw Package (x1)
- Installation Position Map (x1)
- Waterproof Connector (x1)
3. Setup Guide
3.1. Choosing the Right Power Adapter
Ensure you select the correct power adapter for your region:
- US Plug Adapter (2 Pin Flat Pin): For United States, Canada, most North and South American Countries, Japan, Philippines, Thailand, etc.
- EU Plug Adapter (2 Pin Round Pin): For most European Countries, most African Countries, most Middle East Countries, South Korea, Chile, etc.
- KR Plug Adapter (2 Pin Round Pin): For South Korea only.
3.2. Camera Overview
Familiarize yourself with the components of your Bullet 2C camera:
- LED Indicator: Shows camera status.
- Lens: Captures video.
- Reset Button: Used for resetting the camera.
- Built-in Mic: For audio recording.
- Wi-Fi Antenna: For wireless connectivity.
- Micro SD Card Slot: For local storage (supports up to 256GB).
3.3. Installation Methods
The Bullet 2C camera can be installed on a ceiling or wall-mounted.
Use the provided screw package and installation position map for secure mounting.
3.4. Initial Setup with Imou Life App
Follow these steps to set up your camera using the Imou Life App:
- Step 1: Scan the QR code on the camera or search "Imou Life" in Google Play Store or Apple App Store to download and install the app.
- Step 2: Run the Imou Life App and register an account for the first use.
- Step 3: Connect the camera to a power source using the provided power adapter.
- Step 4: Wait for the camera to finish booting. The camera indicator light will flash green.
- Step 5: Follow the in-app instructions to add your camera. If you have multiple cameras, add them one by one.
Note: If the Wi-Fi network has changed or the indicator status is incorrect, reset the camera and repeat Step 5 to add it again.
4. Operating Your Camera
4.1. Key Features
- 4MP Video & H.265 Compression: Provides clear video with efficient storage.
- 30m/98ft IR Night Vision: Advanced night vision for clear monitoring in low light.
- AI Human Detection: Smart technology to identify human targets and reduce false alarms.
- Customizable Detection Zone: Define specific areas for motion detection.
- Built-in Mic: Records audio for comprehensive surveillance.
- IP67 Weather-Resistant: Durable design for outdoor use in various weather conditions.
- Built-in Wi-Fi Hotspot: Allows direct streaming and recording even without internet.
- Smart Home Platform Integration: Works with Imou Life App and Alexa.
4.2. Video Recording and Storage
The Bullet 2C offers diversified storage options:
- Micro SD Card: Supports up to 256GB for local storage.
- NVR (Network Video Recorder): Compatible with NVRs supporting ONVIF protocol.
- Cloud Storage: Video can be stored and accessed via cloud services. A free 30-day trial is available for every new registered Imou device.
Estimated SD card storage days for 1080P resolution (theoretical data, may vary):
4.3. Lens Options and Field of View
The Bullet 2C offers multiple lens options to suit different surveillance needs:
- 2.8mm Lens: Discover targets at 38.6m (126.6ft) with a 120° field of view.
- 3.6mm Lens: Discover targets at 52.8m (173.2ft) with a 108° field of view.
- 6mm Lens: Discover targets at 82.8m (217.7ft) with a 60° field of view.
*The distance is for reference only; choose the appropriate lens based on your specific scenario.
5. Maintenance
- Regular Cleaning: Gently clean the camera lens and housing with a soft, dry cloth to ensure clear image quality. Avoid abrasive cleaners.
- Firmware Updates: Periodically check the Imou Life App for available firmware updates to ensure optimal performance and security.
- Power Supply: Ensure the camera is connected to a stable power source. Avoid frequent power interruptions.
- SD Card Management: If using an SD card for storage, regularly check its status via the app. Consider formatting the card periodically to maintain performance.
- Environmental Protection: Although IP67 weather-resistant, avoid direct exposure to extreme conditions like prolonged submersion or high-pressure water jets.
6. Troubleshooting
Here are solutions to common issues you might encounter:
- Q: Difference between SD memory card and cloud storage?
- A: Using an SD card, you need to manually delete old records to make space. Cloud storage offers automatic management and a trial period (e.g., 7 or 30 days) before requiring subscription. Records are automatically deleted after a set period (e.g., 7 days) if not saved.
- Q: How to modify device's photo/name/channel name/password in mobile app?
- A: Method 1: Go to the preview page, click the gear icon on the top right corner, go to device settings, click device image to modify. Method 2: Click Me -> My Device -> select corresponding device -> click device image bar to Device info page -> click corresponding option to modify.
- Q: The app says "failed to bind"?
- A: This usually means your device is already successfully connected to your Wi-Fi, but failed to add to the device to your Imou account. Please double-check if your router is connected to the internet. If the internet connection is not stable, try again.
- Q: How to add my camera to a new Imou account?
- A: For security reasons, one camera can only be bound to one Imou account. If you want to add your camera to a new account, first delete it from the previous account. Then follow the steps to add it to the new account.
- Q: I changed my Wi-Fi. I want to put the camera at a new location, how to connect my camera to my new Wi-Fi?
- A: First, check if your camera has an Ethernet port and whether you have an Ethernet cable. If yes, power on your camera and connect it to your router with the Ethernet cable. Wait until the LED turns solid blue, then go to the app to access the internet. Then go to your Imou account, find your IPC on "Device" page and go to its settings page, then tap Wi-Fi Config and you can connect it to your new Wi-Fi. If your camera has no Ethernet port or you don't have a cable, reset your camera to factory default, then set up your camera with the new Wi-Fi.
- Q: How can I receive the alarm message?
- A:
- First, click the enable button in the upper right corner in the picture of the channel of main page.
- If it says "failed to subscribe", ensure the following configuration:
- Receive notifications from App: Imou Notifications via "Settings -> Notifications" on your iPhone and "Me" -> "Settings" -> "Browse App" menu.
- Enable event to the device: Take motion detection as an example, the event should be enabled and time schedule should be valid.
- Make sure the device is connected to the internet.
- After successfully subscribing, you will receive the message.
- Q: Working at night, the image is all black?
- A: Reason:
- IR LED didn't light up.
- ICR didn't switch to night mode.
- Objects are too far away from the camera.
- If the IR LED did not light up, but you can hear "KA" and the image is still black, maybe there is something wrong with the ICR.
- For consumer cameras, the IR distance is less than 10m (for different Bullet models), so you cannot see too far away at night.
7. Specifications
Detailed technical specifications for the IMOU Bullet 2C camera:
| Category | Feature | Details |
|---|---|---|
| Camera | Resolution | 4MP (2560 x 1440) |
| Night Vision Distance | 30m (98ft) | |
| Lens & Field of View | 2.8mm/3.6mm/6mm Fixed Lens; 1/2.7" 4 Megapixel Progressive CMOS 2.8mm: 106°(H), 56°(V), 125°(D) 3.6mm: 92°(H), 48°(V), 109°(D) 6mm: 55°(H), 31°(V), 62°(D) | |
| Network | Wi-Fi | IEEE802.11b/g/n, Dual Antenna |
| Ethernet Port | 1 x 100Mbps Ethernet Port | |
| App Compatibility | Imou App: iOS, Android; ONVIF | |
| Video & Audio | Video Compression | H.265/H.264 |
| Frame Rate | Up to 25/30 fps | |
| Audio | Built-in Mic | |
| Auxiliary Interface | Storage | Micro SD Card Slot (up to 256GB) |
| Controls | Reset Button | |
| Notice Management | Detection | Motion Detection, Human Detection |
| Zones | Configurable Region | |
| General | Power Supply | DC 12V0.5A Power Supply |
| Power Consumption | < 3.5W | |
| Working Environment | -30℃ ~ +50℃ (-22°F ~ 122°F), Less Than 95%RH | |
| Ingress Protection | IP67 Weatherproof | |
| Dimensions | 147.7 x 74.2 x 74.2mm (5.8 x 2.9 x 2.9 inch) | |
| Weight | 244g (0.54lb) |
8. Warranty & Support
IMOU offers comprehensive after-sales support to ensure your satisfaction. Most products come with a 1-year warranty from the store.
Technical Support:
Email: service.global@imoulife.com
Call Center (WhatsApp & Working Hours):
| Region | Contact | Working Hours |
|---|---|---|
| Europe | GB: +44 2039856244 PL: +48 600993700 NL: +31 06 38227132 FR: +33 744081595 ES: +34 619282732 IT: +39 333 000405 PT: +351 963822732 | Mon-Fri: 9AM-5PM |
| America | AR: +54 1152738117 CO: +57 6067323088 US: +1 3613385300 CA: +52 55 6172 6721 MX: +52 557000329 BR: +55 11 97600 0000 | Mon-Fri: 9AM-5PM |
| Asia Pacific | VN: +84 902525 TH: @imou_thailand MY: +60 173552296 ID: +60 173552296 AU: +60 173552296 PHI: +60 173552296 SG: +60 173552296 IN: +18 00403719 | Mon-Fri: 9AM-5PM (some regions vary, e.g., AU 12PM-9PM, IN Sat-Sun 9:30AM-6PM) |
9. User Tips
- Stable Wi-Fi Connection: Ensure your camera is connected to a stable 2.4GHz Wi-Fi network for optimal performance and to avoid "failed to bind" issues.
- Regular App Checks: Periodically check the Imou Life App for notifications and to review recorded footage, especially if you rely on motion detection alerts.
- Optimize Detection Zones: Utilize the customizable detection zone feature to minimize false alarms from irrelevant areas like public roads or neighbor's property.
- Night Vision Clarity: For clearer night vision, ensure there are no obstructions close to the camera that might reflect IR light, and verify that the IR LEDs are functioning correctly.
- Account Management: If transferring the camera to a new user or account, remember to delete it from the old account first to avoid binding issues.
