1. Product Overview
The Catchface R10 Zigbee Smart Lock is an advanced electronic deadbolt designed for modern homes, offices, apartments, and hotels. It offers multiple convenient and secure unlocking methods, including fingerprint recognition, numeric passwords, smart cards, traditional mechanical keys, and remote control via the Tuya smart application. This smart lock integrates seamlessly with your Zigbee smart home ecosystem, providing enhanced security and smart automation capabilities.
2. Specifications
| Feature | Description |
|---|---|
| Model Number | R10 Zigbee |
| Brand Name | Catchface |
| Material | Zinc alloy |
| Ways To Unlock | Card, Mechanical Keys, Password, FINGERPRINT, App |
| Door Thickness | 38-55mm |
| Adjustable Latch | 60/70mm |
| Power Source | 4x AA batteries (not included) |
| Numbers of Keys | 2pcs |
| Door Type | Wooden Door or Metal door |
| Smart Home Platform | Tuya (requires Tuya Zigbee gateway) |
| Certification | CE |
| Working Temperature | -20~50 degree Celsius |
| Working Humidity | 10%-95% |
3. Package Contents
Ensure all the following items are included in your package:
- Front panel x 1
- Rear panel x 1
- Latch x 1
- Smart card x 2
- Mechanical Key x 2
- Screw Kit x 1
4. Setup
4.1 Product Structure Diagram
Familiarize yourself with the components of the smart lock before installation.
4.2 Installation Considerations
The Catchface R10 Zigbee Smart Lock is suitable for wooden or metal doors with a thickness between 38mm and 55mm. The adjustable deadbolt can be set to either 60mm or 70mm backset. Please ensure your door dimensions meet these requirements for proper installation.
4.3 App Connection (Tuya Zigbee Gateway Required)
To utilize the smart features of your lock, you must connect it to the Tuya Smart Life app via a Tuya Zigbee Gateway (not included in the package). The gateway acts as a bridge between your lock and your home network.
- Ensure your Tuya Zigbee Gateway is set up and connected to your home network.
- Open the Tuya Smart Life app on your smartphone.
- Navigate to the device pairing section (e.g., 'Add Device' or 'Search Device').
- Follow the in-app instructions to put the smart lock into pairing mode.
- Select the 'Zigbee Smart Lock' from the discovered devices to add it to your app.
5. Operating Instructions
5.1 Unlocking Methods
The Catchface R10 Smart Lock offers multiple ways to unlock your door:
- Fingerprint Unlock: Place your registered fingerprint on the sensor. The lock features semiconductor biometrics with a 98.6% recognition rate.
- Password Unlock: Enter your registered numeric password on the touch keypad.
- Smart Card Unlock: Tap your registered smart card on the card reader area.
- Mechanical Key Unlock: Use the provided mechanical key as a traditional backup method.
- App Remote Unlock: Unlock the door remotely using the Tuya Smart Life app (requires Zigbee gateway connection).
5.2 Video Demonstration of Unlocking Methods
Video 1: Demonstration of various unlocking methods (password, fingerprint, card, app, key) and automatic locking.
5.3 Smart Features via Tuya App
When connected to the Tuya app via a Zigbee gateway, you can access advanced smart features:
- Remote Unlock: Unlock your door from anywhere using your smartphone.
- Real-Time Monitoring & Unlock Records: View a log of all door activities, including who unlocked the door and when.
- Temporary Passwords: Generate one-time or time-limited passwords for guests or service providers.
- Customized Smart Scenes: Create automated scenarios, such as turning on lights when the door unlocks, by integrating with other Tuya devices.
- Smart Lock Power Indicator: Monitor the battery level of your lock directly from the app.
5.4 Smart Voice Control
The Catchface R10 Smart Lock is compatible with Amazon Alexa and Google Home, allowing for convenient voice control. Simply give a voice command to unlock or lock your door when your hands are full.
6. Maintenance
- Battery Replacement: The lock is powered by 4x AA batteries. When the battery level is low, the app will notify you, and the lock may provide an audible warning. Replace all four batteries promptly to ensure continuous operation.
- Emergency Power: In case of complete battery depletion, the lock features an emergency USB charging port. Connect a power bank to this port to temporarily power the lock and gain entry.
- Cleaning: Use a soft, dry cloth to clean the lock's surface. Avoid using abrasive cleaners or solvents that could damage the finish or electronic components.
- Keypad Protection: Keep the touch keypad clean and dry to ensure optimal responsiveness.
7. Troubleshooting
- Lock not responding to fingerprint/password/card: Ensure the lock has power. Re-register your fingerprint, password, or card if the issue persists. Clean the fingerprint sensor and keypad.
- App connectivity issues: Verify that your Tuya Zigbee Gateway is online and within range (up to 160m). Check your home Wi-Fi connection. Restart the gateway and the smart lock if necessary.
- Automatic locking not engaging: Check for any obstructions in the door frame or latch mechanism. Ensure the door is fully closed.
- Difficulty with installation: Refer to the product structure diagrams and ensure your door thickness (38-55mm) and latch backset (60/70mm) are compatible. Professional installation may be required if you are unsure.
- Lock not powering on: Replace the 4x AA batteries with new ones. If still unresponsive, use the emergency USB charging port to check if it powers on.
8. User Tips
- Verify Door Thickness: Before purchasing or installing, carefully measure your door's thickness. This lock is designed for doors between 38mm and 55mm. If your door is thinner (e.g., 30mm), it may not be compatible without modifications.
- Consider Professional Installation: If you are not comfortable with DIY installation, especially for existing door setups, consider hiring a professional to ensure correct and secure mounting.
- Zigbee Gateway is Key: Remember that the smart app features (remote unlock, temporary passwords, smart scenes) require a separate Tuya Zigbee Gateway. Without it, the lock will function only with fingerprint, password, card, and key.
- Regular Battery Checks: Although the app provides notifications, it's good practice to periodically check the battery status, especially before extended absences.
9. Warranty and Support
The Catchface R10 Zigbee Smart Lock comes with a 24-month manufacturer's limited warranty for defective items. This warranty excludes items damaged or misused after receipt. For warranty claims or technical support, please contact the manufacturer's customer service with your purchase details and a description of the issue.
