| Printer not turning on | No power, faulty power adapter. | Check power connections. Ensure the power adapter is working correctly. |
| No print output | No paper, paper loaded incorrectly, printer not connected, driver issues. | Check paper supply and ensure it's loaded correctly (smooth side down). Verify Bluetooth/USB connection. Reinstall printer drivers if necessary. |
| Poor print quality (faint, blurry) | Dirty print head, low-quality thermal paper, incorrect print depth setting. | Clean the print head. Use high-quality 58mm thermal paper. Adjust print depth settings in your application if available. |
| Bluetooth connection issues ("Can't find your device") | Printer not in pairing mode, incorrect PIN, interference, app not configured. | Ensure printer is on and Bluetooth is enabled. Re-scan for devices. Enter "0000" if a PIN is requested. Try pairing in a different location to avoid interference. Configure the printer within your POS application. |
| Printer not recognized by Windows 11 | Driver incompatibility or missing drivers. | Ensure you have the latest drivers compatible with Windows 11. Check the manufacturer's website for updated drivers. |
| Paper jamming | Paper loaded incorrectly, foreign object in paper path, worn rubber roll. | Open the cover and carefully remove any jammed paper. Ensure paper is loaded smoothly. Inspect the paper path for obstructions. |