1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your KOQICALL Ticket Dispenser Thermal Printer. This device is designed for efficient queue management, allowing customers to easily take a numbered ticket. It features plug-and-play functionality, high-speed thermal printing, and the ability to customize ticket content via PC software.
Video: Product overview, paper loading, and number reset demonstration.
2. Setup
2.1 Unpacking
Carefully unpack your thermal printer. The package should include:
- KOQICALL Ticket Dispenser Thermal Printer
- One roll of 57mm thermal receipt paper
- USB cable
2.2 Power Connection
Connect the power adapter to the printer's power socket and then to a suitable power outlet. Turn on the power switch located on the front panel of the printer.
2.3 Paper Loading
Proper paper loading is crucial for correct operation. Follow these steps:
- Open the printer cover.
- Ensure the thermal paper roll is oriented correctly. The thermal side (which prints) should face upwards when fed into the printer. Refer to the diagram below for correct direction.
- Insert the 57mm thermal paper roll into the designated slot.
- Close the printer cover securely.
Image: Correct paper loading direction for 57mm thermal paper.
3. Operating Instructions
3.1 Basic Ticket Printing
To print a queue ticket, simply press the red button located on the top of the printer. The printer will automatically print the next sequential number.
Image: Simple operation of the ticket dispenser.
3.2 Automatic Number Reset
By default, the queuing number will automatically reset to '001' at 0:00 (midnight) each night.
3.3 Manual Number Reset
If you need to manually reset the number sequence (e.g., to start from '001' again during the day), follow these steps:
- Turn off the printer's power switch.
- Press and hold the 'FEED' button.
- While holding the 'FEED' button, turn on the power switch.
- Listen for a "di, di" sound.
- Once you hear the sound, press the red button. The printer will reset its counter to '001'.
3.4 Customizing Print Content
The ticket text can be edited on a computer via the USB cable. This allows you to add information such as a store name, phone number, address, or other custom messages. To access the necessary software and instructions for editing, please contact the seller.
Image: Printer ports and buttons, highlighting customization features.
4. Maintenance
4.1 Paper Replacement
The thermal paper roll features a red warning strap. When this strap becomes visible, it indicates that the paper is nearing its end and needs to be replaced soon.
Image: Thermal paper with red warning strap.
4.2 Cleaning
To ensure optimal performance and longevity of your printer, regularly clean the exterior with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials. Periodically, gently clean the print head area with a specialized thermal printer cleaning pen or isopropyl alcohol on a cotton swab, ensuring the printer is powered off and completely dry before use.
5. Troubleshooting
5.1 Printer Not Responding
- Ensure the power adapter is securely connected and the printer is switched on.
- Check if the power indicator light is illuminated.
- Verify that the paper roll is correctly loaded and not jammed.
5.2 Paper Jams
- Paper jams often occur due to incorrect paper loading. Refer to Section 2.3 for proper paper loading instructions.
- Ensure the paper roll is not too tight or too loose in its compartment.
- Check for any foreign objects obstructing the paper path.
5.3 Incorrect Number Sequence
- If the numbers are not sequential or start from an unexpected value, perform a manual number reset as described in Section 3.3.
- Confirm that the printer's internal clock (if applicable for date/time printing) is set correctly if you are experiencing issues with date/time display.
6. Specifications
| Feature | Description |
|---|---|
| Model Number | TP-1 WAY/57MM-TR |
| Product Name | Thermal Printer |
| Color | Black |
| Function | Show queue number, Ticket printing |
| Connectivity Technology | USB |
| Special Feature | Lightweight, Print Only |
| Additional Printer Functions | Queue management, Ticket printing |
| Certification | CE, RoHS |
| Dimensions (L x W x H) | 16 cm x 11.5 cm x 9 cm (6.3 in x 4.53 in x 3.54 in) |
| Paper Type | Thermal paper |
| Paper Width | 57mm |
| Paper Thickness | 48GSM |
| Paper Roll Length | Approx. 32.8 ft |
Image: Printer dimensions.
7. User Tips
- Customize Your Tickets: Take advantage of the PC editing feature to personalize your tickets with your business name, logo, or special instructions. This can enhance your brand image and customer experience.
- Stock Up on Paper: The printer only comes with one roll of thermal paper. Ensure you have extra 57mm thermal paper rolls on hand to avoid interruptions in service.
- Monitor Paper Levels: Keep an eye out for the red warning strap on the thermal paper roll, which indicates it's time for a replacement.
8. Warranty and Support
For any technical assistance, troubleshooting beyond this manual, or to obtain the USB software for customizing print content, please contact the seller directly. Provide your product model number (TP-1 WAY/57MM-TR) and a detailed description of your issue for prompt support.