Introduction
The Redkey W12 Wireless Wet Dry Vacuum Cleaner is an innovative multi-surface smart cordless mop and floor washer designed to simplify household cleaning. It integrates vacuuming, mopping, and self-cleaning functions into one device, making it efficient for tackling both wet and dry messes on various floor types such as tile, laminate, marble, and hardwood.
This manual provides essential information for the safe and effective use, maintenance, and troubleshooting of your Redkey W12. Please read it thoroughly before operating the appliance.
Product Overview
The Redkey W12 is engineered for convenience and performance, combining multiple cleaning tools into one lightweight, cordless unit.

Figure 1: Redkey W12 Wireless Wet Dry Vacuum Cleaner with included accessories.
Main Components:

Figure 2: Exploded view diagram of Redkey W12 components.
- Handle: Ergonomically designed for comfortable grip.
- Power Button: To turn the device on/off.
- Water Spray Button: Activates water spray for mopping.
- Indication Button: For various operational indicators.
- Self-Cleaning Button: Initiates the automatic self-cleaning cycle.
- Clean Water Tank: Holds fresh water for cleaning (520ml capacity).
- Wastewater Tank: Collects dirty water and debris (460ml capacity).
- Brush Roll Cover: Protects the brush roll.
- Brush Roll: The main cleaning component.
- Charging Station: For charging and storing the vacuum cleaner.
- Multi-Purpose Cleaning Tool: For maintenance of the device.
- Spare Brush Roll: Additional brush roll for extended use.
- HEPA Filter: High-efficiency air filter.
Package Contents:

Figure 3: Contents of the Redkey W12 product package.
- Redkey W12 Cordless Vacuum Mop x1
- Brush Roller x2 (one pre-installed, one spare)
- HEPA Filter x1 (spare)
- 3-in-1 Cleaning Tool x1
- Charging Base x1
- Power Adapter x1
Setup
- Assembly:
- Carefully unpack all components from the packaging.
- Attach the handle to the main body of the vacuum cleaner until it clicks securely into place.
- Ensure the brush roll is correctly installed in the brush head.
- Charging:
- Place the Redkey W12 onto its charging station.
- Connect the power adapter to the charging station and then to a power outlet.
- The battery indicator on the smart LED screen will show charging status. A full charge takes approximately 3.5 hours.
- Filling the Clean Water Tank:
- Remove the clean water tank from the main body.
- Open the tank cap and fill with clean water (and a suitable floor cleaning solution if desired, following solution instructions). Do not overfill.
- Securely close the cap and reattach the tank to the vacuum cleaner.
Operation
Getting Started:
- Power On: Press the Power Button on the handle to turn on the Redkey W12.
- Smart LED Screen: The smart LED screen provides real-time information about the device's status.

Figure 4: Smart screen indicators for Redkey W12.
- Brush Roll Blocking Indicator: Alerts if the brush roll is obstructed.
- Clean Water Shortage Indicator: Lights up when the clean water tank needs refilling.
- Wastewater Tank Indicator: Indicates when the wastewater tank is full and needs emptying.
- Water Spray Button: Press to activate water spray for mopping.
- Battery Indicator: Shows the current battery level.
- Wet and Dry Cleaning:
- The Redkey W12 is designed to vacuum and mop simultaneously, effectively cleaning both wet spills and dry debris.
- Push the vacuum cleaner forward and pull it back slowly over the area to be cleaned.
- For stubborn wet messes, use the water spray function by pressing the Water Spray Button.

Figure 5: Redkey W12 performing 3-in-1 cleaning.

Figure 6: The Redkey W12 effectively cleans various wet and dry wastes.
- Power Off: Press the Power Button again to turn off the device.
Video 1: Demonstration of the Redkey W12 Wireless Wet Dry Vacuum Cleaner's cleaning capabilities on various wet and dry messes, self-cleaning function, and ease of use.
Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Redkey W12.
- Self-Cleaning Function:
- After each use, place the Redkey W12 on its charging station.
- Press the Self-Cleaning Button on the handle. The device will automatically clean the brush roll.
- This process uses clean water to rinse the brush roll and suctions away dirty water, eliminating the need for manual brush cleaning.

Figure 7: Activating the self-cleaning function.

Figure 8: Internal mechanism of the self-cleaning process.
- Emptying the Wastewater Tank:
- The smart LED screen will indicate when the wastewater tank is full.
- Remove the wastewater tank from the main body.
- Carefully empty the contents into a sink or toilet. The Redkey W12 separates solid and liquid waste, making disposal easier and preventing sewer clogging.
- Rinse the tank thoroughly with clean water and reattach it.

Figure 9: Dual tank system for clean and wastewater.
- Cleaning the Brush Roll:
- Even with self-cleaning, occasional manual cleaning of the brush roll may be necessary.
- Remove the brush roll cover and then the brush roll.
- Use the provided multi-purpose cleaning tool to remove any tangled hair or debris.
- Rinse the brush roll under running water and allow it to air dry completely before reinstallation.
- Cleaning the HEPA Filter:
- The HEPA filter should be cleaned regularly to maintain suction performance.
- Remove the HEPA filter (located near the wastewater tank).
- Tap it gently to remove loose dust or rinse it under running water. Ensure it is completely dry before reinserting.
Troubleshooting
If you encounter any issues with your Redkey W12, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not turn on. | Low battery or not charged. | Ensure the device is fully charged (approx. 3.5 hours). |
| Brush Roll Blocking Indicator is on. | Brush roll is obstructed by debris or tangled hair. | Turn off the device, remove the brush roll cover, and clear any obstructions from the brush roll. |
| Clean Water Shortage Indicator is on. | Clean water tank is empty. | Refill the clean water tank. |
| Wastewater Tank Indicator is on. | Wastewater tank is full. | Empty and rinse the wastewater tank. |
| Poor suction or cleaning performance. | Clogged filter, dirty brush roll, or full wastewater tank. | Clean or replace the HEPA filter, clean the brush roll, and empty the wastewater tank. |
| Water residue left on floor. | Improper use or device malfunction. | Ensure the device is used at the correct angle and speed. If the problem persists, contact customer support. |
If the problem persists after trying these solutions, please contact customer support for further assistance.
Specifications
| Feature | Specification |
|---|---|
| Brand Name | Redkey |
| Model | W12 |
| Power (W) | 150W |
| Voltage (V) | 220V |
| Function | Wet & Dry Vacuuming, Mopping, Self-Cleaning |
| Battery Type | Li-ion |
| Battery Capacity | 2600mAh |
| Battery Life | 45-50 minutes |
| Charging Time | 3.5 hours |
| Noise Level | 72dB |
| Product Weight | 3.8KG |
| Clean Water Tank Capacity | 520ml |
| Wastewater Tank Capacity | 460ml |
| Dust Storage Type | Dust Box/Dust Bucket |
| Filter Type | HEPA |
| Installation | Hand Held |
| Cleaning Route | Random Type |
| Dimensions | 325*310*700mm |
| LCD Display | Yes (Smart LED display) |
User Tips
- Always Empty Wastewater: For optimal hygiene and to prevent potential issues, always empty the wastewater tank immediately after each use.
- Regular Filter Checks: Periodically check and clean the HEPA filter to maintain strong suction and air quality.
- Utilize Self-Cleaning: Make use of the one-click self-cleaning function after every cleaning session to keep the brush roll fresh and ready.
- Monitor Indicators: Pay attention to the smart LED screen indicators for timely alerts on battery, water levels, and brush roll status.
Warranty and Support
The Redkey W12 Wireless Wet Dry Vacuum Cleaner comes with a two-year warranty covering functional problems. This warranty ensures that your product is free from defects in materials and workmanship under normal use for two years from the date of purchase.
For any warranty claims, technical support, or inquiries regarding spare parts, please contact Redkey customer service. Please note that the warranty may not cover damage caused by misuse or human error.

Figure 10: Two-year warranty and included brush rolls.





