1. Product Introduction
The Tuya X5 Wired Multimode Gateway serves as the central control hub for your smart home. It enables seamless interconnection between intelligent devices utilizing Zigbee and Bluetooth Mesh protocols. This gateway allows you to combine various smart devices into a flexible and diverse system, facilitating remote control via your mobile phone and integration with automation scenarios. Examples include automatically turning on lights upon arrival, switching off household appliances when leaving, and detecting/alerting for abnormal events. It offers a convenient way to manage your smart home environment.
Note: This product is designed for indoor use only.
2. Setup Guide
2.1 Interface Description
Familiarize yourself with the gateway's interfaces before setup:
- Reset Button: Long press to restore factory settings.
- Network Interface (LAN): Insert a network cable for wired internet connection.
- Upgrade Interface: Used for debugging the device and upgrading software (typically operated by the manufacturer).
- Third-party Sub-device Access: Provides access functionality for third-party sub-devices (requires customized functionality).
- Power Interface (DC IN): Insert the power adapter to supply power to the product.
2.2 Connecting to the Tuya Smart App
To control your gateway and connected smart devices, use the Smart Life (or Tuya Smart) mobile application:
- Download the App: Search for "Smart Life" or "Tuya Smart" in your mobile app store (e.g., Apple App Store, Google Play Store) and install it. If you already have the app, ensure it's updated to the latest version.
- Prepare for Connection:
- Ensure your mobile phone is connected to a 2.4GHz Wi-Fi network.
- For a smooth connection process, keep your mobile phone close to the gateway.
- Verify that both your mobile phone and the gateway are on the same Wi-Fi network.
- Add Device:
- Open the Smart Life (or Tuya Smart) app.
- On the home page, tap the "+" icon in the upper right corner to enter the "Add Device" page.
- Select "Gateway Central Control", then choose "Wired Gateway".
- Follow the on-screen prompts within the app to complete the device addition process.
Due to continuous updates of the Smart Life App, the actual operation steps might vary slightly. Always follow the instructions provided in the current version of your Smart Life App.
3. Operating Instructions
3.1 Smart Home Control Center
The X5 gateway acts as the brain of your smart home, enabling linkage control of intelligent equipment. It supports both Bluetooth Mesh (SIG) and Zigbee 3.0 protocols, allowing you to connect a wide range of smart devices.
3.2 Device Capacity and Coverage
The gateway ensures stable control for a large number of devices:
- Bluetooth Mesh 5.0: Supports stable control of up to 200 devices.
- Zigbee 3.0: Supports stable control of over 200 devices.
In total, the gateway can manage over 400 devices, ensuring compatibility and stable operation with data exchange and interoperability among all sub-devices.
The enhanced signal coverage provides a transmission distance of 150-200m and can cross 1-3 floors or 1-3 concrete walls, making it suitable for various environments like large apartments, smart offices, libraries, and villas.
3.3 Gateway Data Migration
The X5 gateway supports data migration, allowing you to transfer devices from an old gateway to a new one with a single click on the cloud. This feature ensures real-time online distribution and storage of data, eliminating the need to reassign all sub-devices or redistribute the network.
Note: Gateway data migration requires that both the old and new gateways have migration functions.
3.4 Offline Scene Mode
The gateway supports offline scene mode, meaning that pre-configured automation scenarios can still be performed even if there is no internet connection.
4. Indicator Light Description
The gateway features two indicators: a network status indicator light and a set-up net indicator light. Their different states indicate various device conditions:
| Indicator Light | Light State | Device Status |
|---|---|---|
| Network Status Indicator Light | Lights out | The network is disconnected. |
| Long bright | Waiting for device to connect. | |
| Flickering | Data transmission. | |
| Set-up Net Indicator Light | Lights out | Active. |
| Long bright | Inactive. | |
| Flickering | The device is active, but there is no network. |
5. Troubleshooting
- Device Connection Issues: If you are unable to connect smart devices (e.g., Tuya Smart sockets), ensure they are compatible with either Zigbee 3.0 or Bluetooth Mesh 5.0 protocols. Also, verify that your mobile phone and the gateway are on the same 2.4GHz Wi-Fi network and are in close proximity during the pairing process.
- Network Disconnection: If the network status indicator light is off, check your Ethernet cable connection and your internet router.
- Gateway Migration Failure: If data migration from an old gateway fails, confirm that both the old and new gateways support the migration function.
- Restoring Factory Settings: If the gateway is unresponsive or experiencing persistent issues, long-press the Reset button on the back panel to restore it to factory defaults. Note that this will erase all configurations.
6. Specifications
| Feature | Detail |
|---|---|
| Product Model | X5 |
| Product Size | 185*135*32mm |
| Input Voltage | AC100-240V |
| Rated Voltage | 5V/1A |
| Standby Current | <30uA |
| Zigbee Version | Zigbee 3.0 |
| Bluetooth Mesh | Sig 5.0 |
| Working Power | 1.45-1.75W |
| Standby Power | 0.03W |
| Max Zigbee Sub-devices | 200+ |
| Max Bluetooth Devices | 200+ |
| Signal Transmission Distance | 150-200m |
| Cross-floor Capability | 1-3 layers / 1-3 concrete walls |
| Certification | CE, FCC |
| Origin | Mainland China |
6.1 Hazardous Substance Information
This table indicates the presence of hazardous substances in the product, prepared in accordance with SJ/T 11364:
| Part Name | Harmful Substances | |||||
|---|---|---|---|---|---|---|
| PB | HG | CD | CR (VI) | PBB | PBDE | |
| Plastic | O | O | O | O | O | O |
| Hardware | O | O | O | O | O | O |
| Components | O | O | O | O | O | O |
| Accessories | X | O | O | O | O | O |
- O: Indicates that the content of the hazardous substance in all homogeneous materials of the part is below the limit requirements specified in GB/T 26572.
- X: Indicates that the hazardous substance exceeds the limit requirements specified in GB/T26572 in at least one homogeneous material of the part.
7. User Tips
- Device Compatibility: When adding new smart devices, always confirm they are compatible with either Zigbee 3.0 or Bluetooth Mesh 5.0 to ensure seamless integration with the X5 gateway.
- Optimal Connection: For the most reliable connection during setup and operation, keep your mobile device and the gateway in close proximity and ensure both are connected to the same 2.4GHz Wi-Fi network.
- Power Stability: Use the provided power adapter and ensure a stable power supply to the gateway for uninterrupted operation of your smart home system.
8. Maintenance
- Cleaning: Use a soft, dry cloth to clean the exterior of the gateway. Do not use liquid cleaners or aerosols.
- Software Updates: The upgrade interface is primarily for manufacturer-operated software updates. Do not attempt to update the firmware yourself unless instructed by official support.
- Factory Reset: In case of persistent issues, a factory reset can be performed by long-pressing the reset button. Be aware that this will erase all configurations and paired devices.
9. Warranty and Support
The Tuya X5 Multimode Gateway comes with after-sales service in accordance with relevant consumer protection laws. The warranty policy includes:
| Service Type | Service Policy |
|---|---|
| Return of Goods | Goods can be returned for quality reasons within 7 days from the day after receipt. |
| Exchange | Products are exchangeable for quality reasons within 15 days from the day after receipt. |
| Maintenance | Free maintenance for product quality reasons for 1 year from the day after signing. |
For detailed terms and conditions, including specific performance failure criteria and logistics costs for returns, please refer to the official user manual PDF: View User Manual (PDF).
