DIVEDEER Window Cleaner Robot N361 User Manual

1. Product Introduction

The DIVEDEER Window Cleaner Robot N361 is an intelligent device designed for automatic cleaning of various smooth flat surfaces such as glass, floors, tiles, and marble. It features advanced technology for efficient and safe cleaning.

1.1. Key Features

• Wipes any thickness of glass.
• Manual and remote control modes.
• Artificial intelligence technology for smart navigation.
• Ultrasonic automatic water spraying.
• Automatic cleaning in three directions for full window coverage.
• Uses ultra-fine fiber cleaning cloth.
• Automatic stop function after cleaning.
• High-strength safety rope and safety rope buckle for fall prevention.
• Built-in UPS system provides 20 minutes of power in case of power failure.
• Wireless remote control operation.
• Anti-falling control algorithm.
• Automatic detection of window frame.
• Power consumption: 90W, 100-240Vac, 50~60Hz.

1.2. Package Contents

Ensure all items are present in the package:

• Main device ×1
• Remote control ×1
• Power adapter (100-240V, 50-60Hz) ×1
• Power cable ×1
• DC extension cable (4M) ×1 (Integrated)
• Clean cloth ×10
• Cleaning ring ×4
• Safety rope (4M) ×1
• User manual ×1

2. Safety Instructions and Precautions

Please read all safety instructions carefully before using the product to ensure safe and effective operation.

2.1. General Safety Precautions

• This product is suitable for cleaning smooth flat surfaces like glass, floor, tile, and marble. The user must judge the circumstances and safety of the place where it can be used.
• Always fasten the safety rope to a fixed object inside the house before use to prevent the device from falling.
• Before each use, check the safety rope for any damage and ensure the knot is secure.
• For glass and windows without balconies, ensure a danger warning is set on the ground downstairs to prevent people from approaching the area below.
• The machine must be connected to the power adapter to operate normally.
• Use the device only when the built-in battery is fully charged (green light on).
• Turn on the power button before placing the machine on the glass or floor.
• When placing the machine on the glass, ensure it is adsorbed tightly before releasing it.
• Always remove the machine from the surface before turning off the power.
• Before use, ensure the cleaning ring is properly installed on the cleaning wheel to prevent air leakage.
• Do not use the device in rainy or humid weather conditions.
• Do not spray water directly onto the machine.
• Keep children away from the machine during operation. This product is not a toy.
• Do not use on cracked glass. When cleaning reflective or coated glass, be cautious of potential scratches from wind and sand.
• Keep hair, clothing corners, fingers, and any body parts away from the product's openings or rotating parts.
• Do not allow the machine to inhale flammable liquids or gases (e.g., gasoline) or use it near such substances.

2.2. Power Supply and Battery Safety

• Use only the standard power adapter provided. Using other power cords or adapters may lead to malfunction or danger.
• Use a suitable power socket and do not place heavy objects on the power cord or adapter.
• Before maintaining the machine, always turn off the power and unplug the adapter.
• Ensure good ventilation around the power supply when using the adapter. Do not cover the power adapter with other objects.
• Do not use the power adapter in a highly humid environment. Do not touch the power adapter with wet hands or feet.
• Use the power cord and adapter according to the labels. Do not use damaged power cords or adapters.
• The power adapter is a high-voltage component. Do not attempt to repair it. If damaged or exposed to excessive humidity, replace it.
• Improper battery use may cause fire or chemical burns. Do not break, short-circuit, or expose the product to temperatures above 60°C. Do not burn the product.
• Do not treat this product as household waste; dispose of it at a local electrical and electronic equipment return station.
• To maintain the lifespan of the built-in battery, charge it every 4-6 months, even if not in use.

2.3. Environmental Conditions

• Operating temperature: 0°C to 40°C.
• Storage temperature: -10°C to 50°C.
• Avoid exposing the machine to rain, dampness, direct sunlight, or heat.

3. Setup Instructions

3.1. Power Connection

1. Connect the AC power cord to the adapter.
2. Insert the L-type threaded connector into the power connector of the fuselage and tighten it.
3. Plug the power cord into a suitable power socket.

3.2. Installing Cleaning Cloth and Ring

Ensure the cleaning cloth is properly placed on the cleaning ring, and the cleaning ring is correctly attached to the cleaning wheel to prevent any air leakage during operation.

3.3. Injecting Water or Detergent

Open the silicone cover of the water tank and fill it with clean water or a special detergent diluted with water. Do not add any other types of detergent to the water tank.

3.4. Attaching the Safety Rope

Securely fasten the safety rope to a fixed object inside the house, such as a sturdy furniture leg or window frame, to prevent the device from falling during operation.

4. Operating Instructions

4.1. Attaching the Device to the Glass

1. Long press the power on key for 2 seconds to start the machine. Confirm that the fan is rotating.
2. Place the machine on the glass, ensuring it is a short distance from the window frame.
3. Make sure the machine is adsorbed tightly to the glass before letting go.

4.2. Cleaning Modes

The robot offers two main cleaning steps: Dry Wipe and Wet Wipe, and multiple automatic cleaning paths.

4.2.1. First Step: Dry Wipe

For the initial cleaning, especially on dirty surfaces, perform a "dry wipe" first. Turn off the water spray function and do not spray any water. This step removes loose sand and dust from the glass surface. If water or detergent is sprayed first, it can mix with sand to form mud, leading to poor cleaning results. Dry rubbing is most effective in sunny or low humidity conditions. If the machine slips, spray a small amount of water onto the cleaning cloth.

4.2.2. Second Step: Wet Wipe

After the dry wipe, change to a clean cloth. You can either turn on the automatic water spraying function or keep the upper cleaning wheel clean and dry while spraying 1-2 times of detergent onto the lower cleaning wheel. Avoid wetting the entire cloth, as this can affect the machine's operation.

4.3. Automatic and Manual Modes

The robot can be controlled via the remote control:

• Automatic Cleaning: Select one of the three automatic modes (Up to down, Left to down, Right to down) on the remote control to clean the entire window automatically.
• Stop: Press the Pause/Play button () to stop the machine.
• Manual Operation: Use the directional keys on the remote control to operate the machine manually.
• Automatic Water Spray: Press the AU button () for automatic water spraying mode.
• Manual Water Spray: Press the water drop icon button () for manual water spraying mode.

4.4. Removing the Machine from the Glass

1. Hold the window cleaning machine with one hand.
2. With the other hand, long press the power key for 2 seconds to turn off the power.
3. Carefully remove the window cleaner from the glass.

4.5. Uninterrupted Power Supply (UPS) Function

• In case of power failure, the device will automatically switch to its built-in battery power, which can last for up to 20 minutes.
• During a power failure, the indicator light will remain orange, and the device will stop moving, emit a warning sound, and flash red/blue lights alternately. Users should retrieve the machine as soon as possible to prevent falling.
• The safety rope can be used to gently pull the device back. When pulling, keep the rope close to the glass to avoid sudden drops.

5. Maintenance

5.1. Charging the Battery

The device has a built-in battery for standby power during power failures. Ensure the battery is fully charged before use (green light indicates full charge).

1. Turn off the power switch on the device.
2. Connect the power cord. The orange light will indicate that it is charging.
3. The green light indicates the battery is fully charged.

To maintain the battery's lifespan, charge it every 4-6 months, even if not in regular use.

5.2. Cleaning Cloths

Regularly change and clean the microfiber cloths. Dirty cloths can lead to poor cleaning performance and leave marks on the glass.

5.3. Cleaning the Ultrasonic Nozzle

If the machine is not spraying water, clean the ultrasonic nozzle with a clean, soft cloth to remove any blockages.

6. Troubleshooting

6.1. Machine Runs Slowly or Fails on First Use

• Cause: Cleaning cloth is dirty (especially on outer window glass).
• Solution: Clean and dry the cleaning cloth before use. Spray a little water or glass cleaner on the cloth or the glass surface. Ensure the cloth is twisted dry before placing it on the machine.

6.2. Machine Cannot Run Smoothly, Warning Sound

• Cause: Friction is too high or too low.
• Solution: Check if the cleaning cloth is too dirty (replace if needed). Ensure the glass is not too clean/slippery. Check if the friction coefficient of glass stickers or fog stickers is too low. If humidity is too low (e.g., in an air-conditioned room), the glass may be too slippery.

6.3. Machine Cannot Detect Upper Edge of Window

• Cause: Sliding of the upper edge of the window.
• Solution: Press the Pause/Play button on the remote control to switch to auto clean mode.

6.4. Machine Cannot Wipe Upper Left Side of Glass

• Cause: Glass or cleaning cloth may be slippery, or the top line slides slightly.
• Solution: Use the remote control's manual window cleaning mode to clean the unwiped part.

6.5. Machine Finishes Cleaning Ahead of Time

• Cause: Incomplete cleaning.
• Solution: Press the auto window mode button on the remote control to continue the unfinished part.

6.6. Slipping or Not Climbing

• Cause: Low friction (e.g., on thermal insulation stickers), cleaning cloth too wet, glass too clean/slippery, or low humidity.
• Solution: Ensure the cleaning cloth is not too wet. If the glass is very clean or humidity is low, it may be too slippery. When starting, place the machine at a distance from the window frame to avoid incorrect judgment.

6.7. Machine Doesn't Run Smoothly

• Cause: Dirty cleaning cloth, different glass surface areas (e.g., sticker area), or loose cleaning wheel screw.
• Solution: Replace dirty cleaning cloth. If the cleaning wheel screw is loose, tighten it (do not overtighten).

6.8. Round Wheel Marks Remain After Cleaning

• Cause: Cleaning cloth is too dirty.
• Solution: Replace with a clean cloth and wipe again.

6.9. Warning Sound and Red Light Flashing (Power Failure)

• Cause: Machine stops due to power failure.
• Solution: Gently pull the safety rope back to the machine (keeping it close to the glass). Turn off the machine power switch. Check the power wire for poor contact or breakage.

6.10. Machine Stops at Obstacles, Red Light Flashes (No Warning)

• Cause: Encountering unknown obstacles.
• Solution: Use the remote control to move the machine to a safe location, or gently pull the safety rope back. Remove any obstacles on doors or windows. Check for any air leakage.

6.11. Arc Marks on Polished Glass at Night

• Cause: Residue from initial cleaning.
• Solution: For the first wipe, turn off water spray and use a clean cloth to remove sand. For the second wipe, use a clean cloth, turn on water spray, or keep the upper cleaning wheel dry and spray 1-2 times of detergent/alcohol on the lower cleaning wheel (not completely wet).

6.12. Machine Does Not Stop Automatically

• Cause: Machine continues operation after cleaning.
• Solution: Press the Pause/Play button on the remote control to stop the operation.

6.13. Machine Will Not Spray Water

• Cause: Water spray function off, clogged nozzle, or empty/dirty water tank.
• Solution: Confirm the water spray function switch is on. Clean the ultrasonic nozzle with a clean soft cloth. Check the water tank for water and ensure the cleaning solution is clean and pure.

7. Specifications

8. User Tips

• Continuous Power: The robot requires continuous power connection to function properly. The built-in battery is primarily for emergency power failure protection, not for wireless operation. Ensure it is plugged in during use.
• Initial Charge: It is recommended to charge the product for more than 2 hours upon first receiving it.
• Dry Cleaning for Dust: For surfaces with mostly dust, a dry cleaning cycle can be highly effective.
• Remote Control Range: Be aware that the remote control's effectiveness might be reduced when operating through thick glass or at a distance.
• Safety Rope Importance: Always use the safety rope, even if the robot adheres well. While the robot has strong suction, the safety rope provides crucial backup in case of unexpected detachment.

9. Warranty and Support

For any damage or quality issues with the product upon receipt, please contact customer service. Provide your order number and a complete unboxing video for efficient resolution. Please do not raise disputes without first contacting customer service, as they are equipped to help solve issues upon receiving after-sales inquiries.