Hello Face L6

Hello Face L6 PDT Light Therapy System User Manual

Please read this manual carefully before using the product.

1. Product Introduction

1.1 Basic Information

  • Product Name: PDT Light Therapy System
  • Model: L6

1.2 Product Description

This device is a home-used phototherapy beauty care facial instrument with multiple LED lighting wavelengths. It is an over-the-counter device intended for treatment of wrinkles and mild to moderate inflammatory acne.

1.3 Package Content

The package includes the following items:

Packing list for Hello Face L6 PDT Light Therapy System, showing the LED face mask, eye protection cover, two strap bands (15.7in and 31.5in), packing box, adapter, USB cable, controller, and instructions.
Packing list: 1 pc L6 PDT Mask, 1 pc Remote control, 1 pc C TO C Cable, 1 pc 40 cm strap band, 1 pc 80 cm strap band, 1 pc Charger, 1 pc User manual, 1 pc Box, 1 pc Eye protection cover.
  • 1 x PDT Light Therapy System (LED Face Mask)
  • 1 x Controller
  • 1 x Data Cable (USB C to C)
  • 1 x Adapter
  • 1 x Eye Protection Cover
  • 1 x Strap Band (40cm / 15.7in)
  • 1 x Strap Band (80cm / 31.5in)
  • 1 x User Manual (PDF reference: View PDF User Manual)
  • 1 x Packing Box

1.4 Product Structure

Diagram showing the Hello Face PDT Light Therapy System with its power connector and controller connected.
Front and back view of the PDT Light Therapy System, highlighting the power connector.

The device consists of the main PDT Light Therapy System (mask/pad) and a portable controller. The controller features buttons for mode selection, intensity adjustment, and timing, along with indicator lights.

Detailed diagram of the Hello Face controller with labels for TIME, BLUE, AMBER, RED+IR, MIXED mode indicators, LEVEL brightness indicators, On/Off button, Mode/Time button, and OUTPUT/INPUT ports.
Controller overview with pilot lamps for timing, charging, mode, and brightness, along with On/Off and Mode/Time buttons.
  • Pilot lamp of timing: Indicates active timer.
  • Pilot lamp of charging: Indicates charging status.
  • Pilot lamp of mode: Indicates selected light therapy mode (BLUE, AMBER, RED+IR, MIXED).
  • Pilot lamp of brightness: Indicates selected brightness level.
  • On/Off button: Powers the device on or off.
  • Mode/Time button (M): Used to select modes and set treatment time.
  • OUTPUT/INPUT ports: For connecting the device and power source.

2. Contraindications

Do not use this product if you have any of the following conditions, as it may cause accidents, skin, or body problems:

  1. Pregnant or lactating women.
  2. Infants, children, or people under 18 years old.
  3. People using medical devices such as artificial lungs, pacemakers, internal defibrillators, or portable electrocardiometers.
  4. Photosensitive individuals or patients with photosensitive skin diseases, or those taking photosensitive drugs (e.g., tetracycline).
  5. People suffering from malignant tumors, heart disease, or abnormal blood pressure.
  6. People suffering from hemorrhagic diseases or scar constitution.
  7. People with abnormal perceptual and abnormal pain sensation.
  8. People undergoing dental or oral treatment should consult a doctor before use.
  9. People suffering from skin diseases such as lupus erythematosus, dermatomyositis, porphyria, and albinism.
  10. People with metal implants in the body area of use.
  11. People currently or previously suffering from cancer (especially skin cancer, precancerous nevi), acute disease, tuberculosis, febrile disease, infectious disease, blood disease, visceral disease, skin disease, and allergic dermatitis.
  12. People with impairment of the immune system caused by immunosuppressive diseases, such as AIDS or those taking immunosuppressive drugs.
  13. For people with permanent plastic implants or temporary subcutaneous implants/botulinum toxin in the area of use, consult a doctor first.
  14. People with any diseases caused by thermal stimulation within the scope of use, such as recurrent herpes simplex virus.
  15. Individuals within the scope of use who may experience plaque symptoms due to physical stimuli or other factors.
  16. People with excessive fatigue, drinking alcohol, or taking sleeping pills.
  17. People with telangiectasia caused by long-term steroid/hormone/drug use, or liver dysfunction.
  18. Patients suffering from epilepsy.
  19. Those diagnosed with bipolar disorder or other conditions that may be affected by light.

Attention: The above contraindications are not exhaustive. If you are unsure whether you can use this product, please consult a doctor or contact the company before making a decision.

3. Warnings and Precautions

Please read all instructions before using the product and save them for future reference.

3.1 Warnings

  1. If the product is damaged by transportation, do not attempt to handle it as it may put you in danger. Contact customer service for advice before connecting or turning on a damaged product.
  2. Do not transform, disassemble, or repair this product yourself. If maintenance is needed, contact customer service. The manufacturer will provide circuit diagrams or other information to assist qualified personnel in parts repair.
  3. Failure to follow this precaution may result in an electric shock.
  4. Health care providers and users should avoid looking directly at light sources. Wear goggles or other appropriate eye protection.
  5. Do not look directly at any of the light-emitters inside the device.
  6. Do not immerse the product in water or any liquid when charging or using it, to avoid electric shock, short circuit, or fire.
  7. Do not leave the equipment unattended when it is switched on to avoid the risk of fire or burns.
  8. This equipment is not intended for use by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed to avoid fire or burns.
  9. This equipment is not intended for use by children. Children should be supervised to prevent them from playing with the equipment to avoid the risk of fire and burns.
  10. Water and electricity are a dangerous combination! To avoid electrocution, do not use this equipment in wet surroundings (e.g., bathroom, near a shower or swimming pool); do not let water run into the appliance.
  11. Do not subject the equipment to heavy shocks to avoid damage to the lamp.
  12. Do not use the device during specific investigations or treatments which may be affected by reciprocal interference.
  13. Do not use the device on infants or children. Do not let it be used by children or those with reduced physical and mental abilities, because a long USB cable may cause strangulation. Close supervision is necessary when this device is used, cleaned, or stored near children or those with reduced physical or mental abilities.
  14. Any unauthorized modification is prohibited, as it may lead to unacceptable risk.
  15. Do not place the device in direct sunlight or an environment filled with lint and dust.
  16. Do not drop this device from a high place, as it may change the performance of the device, resulting in hazardous radiation exposure.
  17. Do not use this product near strong electromagnetic radiation sources.
  18. Do not place this product near a heat source for charging, such as radiators, heaters, stoves, or other heating objects; do not use it near flammable substances (such as alcohol, thinner, gasoline, nail polish remover or styling spray), otherwise fire, electric shock or personal injury may occur.
  19. Avoid falling or colliding with the mask agent controller, otherwise it may cause mechanical failure.
  20. Do not use solvents with corrosive properties (such as alcohol, thinner, gasoline, nail polish remover, etc.) to wipe the host.
  21. Do not use phototherapy instrument together with flammable cosmetics.
  22. If any abnormal situation occurs during the charging process, immediately unplug the power adapter. If there is smoke, abnormal noise or odor during operation, stop using it.

3.2 Precautions

  1. Before using this product, you must read, understand, and follow all the instructions and operations.
  2. Check for obvious damage; if the product or power cable shows signs of damage, do not use it.
  3. Do not transform or disassemble this product yourself.
  4. Do not immerse the product in water or any liquid.
  5. Do not place this product near heat sources, such as radiators, heaters, stoves, or other hot objects.
  6. Protect the power cable from being trampled or squeezed.
  7. Unplug the power supply during thunderstorms or when the product is not in use for a long time.
  8. Do not fold or over-curl the product. The inward or outward curvature shall not be less than 2 inches in diameter.
  9. Do not use this product as a toy. Supervise children to ensure they do not play with it.
  10. If you feel any discomfort, stop using this product immediately and contact a doctor.

4. Setup and Operation Instructions

4.1 Suitable Application Areas

The Hello Face L6 PDT Light Therapy System is versatile and can be used on various body parts:

Diagram showing the Hello Face L6 device applied to face, neck, joints, shoulder, legs, waist, and back.
The device can be used on the face, neck, arms, legs, joints, shoulders, back, and waist.

4.2 Preparations Before Use

If using for facial beauty care, remove makeup and clean your face thoroughly before use. Do not use photosensitive skincare products.

4.3 How to Use

A 5-step visual guide for using the Hello Face L6 PDT Light Therapy System: 1. Cleanse Your Skin, 2. Connect & Secure, 3. Power On & Select, 4. Relax & Rejuvenate, 5. Hydrate & Protect.
Visual guide for the 5-step usage process.
  1. Connect the Device: Connect one end of the data cable to the "OUTPUT" port on the controller, and the other end to the "Power Connector" port on the lighting therapy pad.
  2. Connect to Power: Connect the Type C end of the charging cable to the 'INPUT' port on the controller, and the other end to the power adapter. Then connect the adapter to a power supply.
  3. Choose Installation Method: Select the appropriate installation method based on the body part you intend to treat.
    • Face Beauty: Attach the two ends of the strap onto the Velcro of the phototherapy device. Cover the face with the device from the head to the neck. Lie diagonally on a sofa or beauty bed. Adjust the distance between the device and face by adjusting the strap length.
    • Body Treatment: Attach one end of the strap onto the Velcro. Place the device on the body part needing treatment and adjust the strap to a suitable length and position. Finally, attach the other end of the strap to the Velcro.
  4. Power On: Long press the On/Off button for 2 seconds to turn on the device.
  5. Select Mode: Short press the M button to choose the desired treatment mode and start lighting therapy.
  6. Adjust Brightness: Short press the On/Off button to adjust the brightness level in the current mode.
  7. Set Timer: Long press the M button for 3 seconds to set the timing function. Continue to short press it to set a specific working time. The "TIME" pilot lamp on the controller will flash. Each lamp represents 5 minutes. The timer setting is complete after the pilot lamp flashes 5 times.
  8. Wear Eye Protection: Choose to wear eye protection or not depending on the applicable area (mandatory for facial use). Wait for the device to start working (the system sets a 10-second timer as a buffer. If no operation is detected for 10 seconds, the buzzer will sound 3 times, and then the corresponding mode starts).
  9. Treatment Completion: After the treatment time is completed, the buzzer will sound 5 times to indicate completion, and the instrument will automatically shut down.
  10. Clean and Store: Wipe and clean the device with a damp cloth, then store it.

4.4 Mode Introduction

This device includes 4 treatment modes, each targeting specific skin concerns:

Diagram showing the penetration depth of Blue (460nm), Red (630nm), Amber (605nm), and Near-Infrared (850nm) light into the epidermis, dermis, and hypodermis layers of the skin.
Four proven wavelengths and their penetration depths.
Image showing the Hello Face L6 device applied to the waist, with descriptions of four operation modes: Clear (Blue light for acne), Smooth (Amber light for fine lines), Firm (Red + IR for wrinkles), and Renew (Mixed light for overall skin renewal).
Operation modes and their benefits.
  • BLUE (460nm): Emits blue light. Intended for treatment of mild to moderate inflammatory acne.
  • AMBER (605nm): Emits amber light. Suitable for reducing fine lines.
  • RED+IR (630nm + 850nm): Emits red and near-infrared lights. Intended for the treatment of full-face wrinkles.
  • MIXED (Red + Blue + Infrared): Emits red, blue, and near-infrared lights. Intended for treatment of mild to moderate inflammatory acne and overall wrinkles.

Treatment Suggestion: Use the product 3-5 times a week. Do not exceed 20 minutes of continuous or cumulative use per day to avoid skin damage. Each mode will automatically shut down after the timing is completed, and different modes can be reused. Different modes correspond to different skin conditions. Please refer to nursing recommendations based on your own skin condition.

5. Troubleshooting

If you encounter any issues with your device, refer to the table below for common problems and their solutions:

Problem Cause & Solution
The unit does not operate normally
  • Make sure that you have pressed the on/off button properly.
  • Make sure that the data cable is correctly connected according to the instructions in this user manual.
No power
  • Connect the unit to the power supply with charging adapter.
  • Check whether the charging adapter to which you connect the unit is live.
  • Check whether the voltage indicated on the unit corresponds to the local mains voltage.

6. Product Specifications

Feature Specification
Product NamePDT Light Therapy System
ModelL6
Safety TypeBF Type, Class II
Software VersionAHD-GPY_PLED_V1.2
Rated Power24W (12V 2A)
Supply Source100–240 V ~ 50 / 60 Hz
LED Red Light Wavelength630nm ± 5nm
LED Blue Light Wavelength460nm ± 5nm
LED Amber Light Wavelength605nm ± 5nm
Near-Infrared Light Wavelength850nm ± 5nm
LED Lamp Quantity180 pcs
LED Chips per Lamp4 chips
LED Therapy Modes4 modes
Brightness Level3 levels
Timing Setting5-20 minutes (optional)
Memory FunctionYes
Product Size78.3 x 30 x 2 cm
Product Packaging Size71.3 x 32.7 x 4.9 cm
Net Weight440g
Gross Weight2.15kg
Working Environment Temperature0-35°C
Working Environment Relative Humidity10–80% (no condensation)
Transportation Conditions Temperature-20°C to 50°C
Transportation Conditions Relative Humidity20-85% (condensation-free)

Note: If you receive the product with wrinkles on the inside, it is normal due to folding during transport. These wrinkles will gradually lessen or disappear when the product is flattened and placed for some time.

7. Product Maintenance and Storage

7.1 Cleaning

  1. Before cleaning, ensure the equipment is turned off, unplug the charging cable and adapter. Keep the controller or charging interface in a dry and clean environment.
  2. Prepare a soft, damp cloth (ensure it's wrung dry to prevent liquid penetration). Gently wipe the product, then wipe it with a soft dry towel.
  3. After cleaning, visually inspect the device for cleanliness. Repeat cleaning steps if necessary.
  4. This device is recommended for personal use.

7.2 Storage

Keep the product in its packing box. If transporting, repack it in the original box.

Store the device in a well-ventilated, clean room, free of corrosive gases. Avoid direct sunlight and high temperatures.

  • If not used for a long time, charge the battery at least once every 3 months to maintain battery life.
  • After removing from minimum/maximum storage temperature/humidity, wait at least 2 hours before use.

Caution:

  • Do not clean or maintain the device while it is in use.
  • Do not use volatile solvents (such as toluene), chemicals, or cleaning agents to clean the product, as they may cause damage.

8. Disposal

To avoid environmental pollution, dispose of this device according to local environmental requirements. Do not discard it casually.

Recycling symbol indicating that the product should not be disposed of with general waste.
WEEE (Waste Electrical and Electronic Equipment) symbol. Waste products must be handled legally.

9. EMC Statement

The device requires special precautions regarding EMC and must be installed and put into service according to the EMC information provided in the accompanying document.

Portable and mobile RF communications equipment can affect the device.

Warning:

  1. Do not place the device close to active HF surgical equipment and the RF shielded room of an ME system for magnetic resonance imaging, where the intensity of EM disturbances is high.
  2. Using accessories, transducers, and cables other than those specified or provided by the manufacturer could result in increased electromagnetic emissions, decreased electromagnetic immunity, or improper operation.
  3. Avoid placing the device adjacent to or stacked with other equipment, as it could result in improper operation. If such placement is necessary, observe both devices to ensure normal functioning.
EC-Certification of Conformity for EU-LOW VOLTAGE DIRECTIVE- 2014/35/EU, registration number ENC220828GZ89-2.
Certificate of Conformity: EU-LOW VOLTAGE DIRECTIVE.
EC-Certification of Conformity for EU-ELECTROMAGNETIC COMPLIANCE DIRECTIVE- 2014/30/EU, registration number ENC220828GZ89-1.
Certificate of Conformity: EU-ELECTROMAGNETIC COMPLIANCE DIRECTIVE.

10. Symbols

This manual contains important safety symbols and instructions. Please pay attention to these symbols and follow all instructions.

Symbol Meaning
Refer to instruction manual symbolRefer to instruction manual/booklet
Keep dry symbolKeep dry
IP22 symbolIP Classification (IP22)
General warning sign symbolGeneral warning sign
Recyclable symbolRecyclable

11. Warranty

Warranty Terms:

  1. The product guarantee (free maintenance) during the warranty period is implemented from the date of purchase and only supports repairs in official stores. Proof of purchase is needed for maintenance or repair.
  2. It is strictly forbidden to disassemble, modify, or use this product by force. The warranty service will be terminated immediately if the product is disassembled.
  3. From the date of purchase, the warranty is valid for 12 months if repairs are needed after normal use. However, this warranty can be voided, even within the warranty period, under the following conditions:
  • Product damage caused by violation of product instructions.
  • Product damage caused by the use of unauthorized extension parts (such as chargers, etc.).
  • Product damage caused by exceeding the permitted operating environment (such as high temperature, corrosion, etc.).
  • Product damage caused by abnormal external forces (such as falling, squeezing, bumping, etc.).
  • Product damage caused by natural disasters or other force majeure (such as fire, flood, earthquake, etc.).
  • Counterfeit and illegally smuggled products.
  • Inability to provide valid purchase vouchers, such as purchase records, shipping notes, etc. Caused by external accidents or improper use by the user.
  • Inability to provide valid proof of purchase, such as purchase record, invoice, etc. Caused by external unexpected factors or improper use by the user.

12. User Tips

  • Consistency is Key: For visible skin improvements, consistent use over a minimum of four to six weeks is crucial.
  • Consult a Doctor: If you have known skin conditions (e.g., eczema, psoriasis) or are pregnant, seek medical advice before using.
  • Eye Protection: Avoid using the mask if you have underlying eye conditions or are taking medications that increase light sensitivity (e.g., doxycycline), as this can potentially cause eye injuries. Always wear the provided protective goggles during facial treatments.
  • Skin Thickening: Photorejuvenation can activate fibroblasts, increasing collagen, elastic fibers, and hyaluronic acid synthesis, leading to thicker, more elastic, bright, and firm skin, not thinner.
  • Recommended Schedule: For best cosmetic and skin care effects, aim for 3-5 sessions per week, 10-20 minutes each time, followed by regular monthly maintenance. A typical cycle for good results is 6-8 sessions with 3-4 day intervals. For discoloration or acne, 10-12 sessions may be needed.

13. Frequently Asked Questions (FAQ)

Q: How long will it take to see results?
A: At-home LED light therapy requires consistency. You'll likely need to wait a minimum of four to six weeks, or longer, to notice any visible skin improvements. Consistent use is essential.
Q: Who can use an LED face mask?
A: While the treatment is non-invasive and suitable for all skin types, it’s worth seeking medical advice if you have a known skin condition, such as eczema or psoriasis. It is not suitable for use if you're pregnant. Avoid these masks if you have underlying eye conditions or are taking medications that make skin more sensitive to light, such as antibiotics like doxycycline, as they can potentially cause eye injuries.
Q: Will photorejuvenation make the skin thinner?
A: No, it will not. Photorejuvenation activates fibroblasts in the skin, increasing the synthesis of collagen fibers, elastic fibers, and hyaluronic acid. This leads to rearranged collagen and elastin, making the skin more elastic, bright, and firm, with reduced wrinkles and fine pores. Therefore, phototherapy beauty will increase the thickness of the skin, making it more firm, elastic, and younger.
Q: What is the recommended timetable for the LED facial care series?
A: According to your age and skin condition, we recommend a series of treatments every week, one time a day for 15-20 minutes each time, followed by regular monthly maintenance. For better cosmetic and skin care effects, maintain continuity and consistency for several weeks to see significant results.
Q: How many sessions are needed?
A: Depending on individual needs, on average, a cycle of 6-8 sessions with an interval of 3-4 days is recommended to achieve a good result. For discoloration or acne, the cycle may extend to 10-12 sessions.
Q: What is the voltage of the device?
A: The standard voltage is 100-240V ~ 50/60Hz.
Q: Does it come with an adapter for use in the UK?
A: The product is available with various power source options including UK, AU, EU, and US. Please ensure you select the correct variant for your region.
Q: Can I use it in Japan?
A: The device supports a supply voltage of 100-240V, 50/60Hz, which is compatible with Japan's voltage (100V). You may need a suitable plug adapter.

14. Product Overview Video

An overview of the Hello Face L6 PDT Light Therapy System, demonstrating its features, light modes, and application.

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