Manuals+

HZTZ HZ-8360

HZTZ HZ-8360 80mm Thermal Receipt Printer User Manual

Model: HZ-8360 | Brand: HZTZ

1. Introduction

The HZTZ HZ-8360 is a versatile 80mm thermal receipt printer designed for commercial applications such as restaurants, kitchens, and point-of-sale (POS) systems. It features high-speed printing, an automatic cutter, and multiple interface options including USB, LAN, and optional Bluetooth connectivity, making it adaptable to various operating environments including Windows, Mac OS, iOS, and Android.

HZTZ 80mm Thermal Receipt Printer with Bluetooth, LAN, USB icons
Figure 1: HZTZ 80mm Thermal Receipt Printer with connectivity options.

This manual provides detailed instructions for setting up, operating, and maintaining your HZTZ HZ-8360 printer to ensure optimal performance and longevity.

2. Product Overview

2.1 Internal Components

Internal view of the printer showing Cutter, Rubber Roller, Paper warehouse, Print Head, and Open cover button.
Figure 2: Internal components of the HZ-8360 printer.

The internal structure of the printer includes:

  • Cutter: Automatic partial cutter for clean receipt separation.
  • Rubber Roller: Guides the paper smoothly through the printing mechanism.
  • Paper Warehouse: Compartment for holding the thermal paper roll.
  • Print Head: The thermal printing element.
  • Open Cover Button: Used to open the printer cover for paper loading or maintenance.
Close-up of the internal auto cutter mechanism.
Figure 3: Close-up of the automatic cutter.

2.2 External Details and Interfaces

External details of the printer showing indicator lights (Power, Error, Paper, Feed) and easy paper loading.
Figure 4: External view with indicator lights and paper loading area.

The front panel features indicator lights for Power, Error, Paper status, and a Feed button. The rear panel provides various connectivity ports:

Rear view of the printer showing USB interface, LAN port, Cash Box port, and Power port.
Figure 5: Rear view of the printer with interface ports.
  • USB Interface: For direct connection to a computer.
  • LAN Port: For network connectivity.
  • Cash Box Port: To connect a cash drawer.
  • Power Port: For connecting the power adapter.
Machine interfaces diagram showing USB, Ethernet, Power, and Cash Drawer ports.
Figure 6: Diagram of machine interfaces.

3. Specifications

Diagram showing printer dimensions (160x135x121mm) and key specifications in a table.
Figure 7: Printer dimensions and key specifications.
Detailed parameter overview table.
Figure 8: Detailed parameter overview.
FeatureSpecification
Printer Name80mm Thermal Receipt Printer
Product ModelPOS-8360
Print MethodDirect Line Thermal
InterfacesUSB / LAN / Bluetooth (optional)
Print CommandESC / POS command
Printing Speed220mm/s (max)
Resolution203DPI (8dot/mm)
TPH Reliability100km
Auto CutterPartial
Cutter Life1.5 million cuts
Logo SupportDownloading and printing logo
Line Spacing3.75mm (Adjustable by commands)
Character SizeANK, Font A: 1.5×3.0mm (12×24 dots); Font B: 1.1×2.1mm (9×17 dots); Chinese, Traditional Chinese: 3.0×3.0mm (24×24 dots)
Supported 1D CodesUPC-A / UPC-E / JAN13 (EAN13) / JAN8 (EAN8) / CODE39 / ITF / CODABAR / CODE93 / CODE128
Supported 2D CodesQR CODE, PDF417
Input Buffer2048K bytes
NV Flash256K bytes
Driver SupportWin2003 / WinXP / Win7 / WIN8 / WIN10 / Linux; Support iOS / Android
Power InputAC 110V/220V, 50～60Hz
Power OutputDC 24V/2.5A
Printing Paper Width79.5±0.5mm
Diameter of Paper80mm
Product Size160*135*121mm
Weight0.72KG
Cash Drawer OutputDC24V/1A

4. Setup Instructions

4.1 Driver Installation (Windows)

To use the printer with a Windows operating system, you must install the appropriate driver. Follow these steps:

  1. Download the printer driver from the official website: http://www.zjiang.com/en/init.php/service/driver. Look for the 'Neutral Printer Driver'.
  2. Double-click the downloaded driver executable to start the installation.
  3. Follow the on-screen prompts, clicking 'Next' to proceed through the setup wizard.
  4. Accept the default installation folder or choose a custom one.
  5. Create a shortcut on the desktop if desired.
  6. Complete the installation.
  7. When prompted, choose the correct printer series (e.g., POS-80).
  8. Configure the port. Select 'USB001' for USB connection.
  9. Finish the installation.
Step-by-step guide for Windows driver installation (steps 1-11).
Figure 9: Windows Driver Installation Steps.
Screenshot of driver download page, highlighting 'Neutral Printer Driver'.
Figure 10: Locating the Neutral Printer Driver.

4.2 Network (LAN) Setup

For network connectivity, follow these steps to configure the printer:

  1. Connect the printer to your network via the LAN port.
  2. Access the printer's web configuration interface by entering its IP address (e.g., 10.10.100.254) in a web browser.
  3. Log in using the default username 'admin' and password 'admin'.
Screenshot of network configuration login (username admin, password admin).
Figure 11: Login for network configuration.
  1. Navigate to 'Work Mode' and select 'AP+STA mode'. Save the setting.
Screenshot of 'Work Mode' setting, selecting 'AP+STA mode'.
Figure 12: Selecting AP+STA mode.

Note: When the module is selected to STA mode (NIC), then re-start the module, you can not reuse the wireless configuration, SSID number can not be found.

  1. Go to 'STA Setting'. Click 'Scan' to find available wireless networks. Select your desired network and click 'OK'.
Screenshot of wireless network selection for STA Setting.
Figure 13: Wireless network selection.
  1. Input the correct network configuration details (IP Address, Subnet Mask, Gateway Address, DNS Server Address) and click 'Save'.
Screenshot of STA setting configuration with IP, Subnet Mask, Gateway, DNS.
Figure 14: STA Setting configuration.
  1. Select 'Other Setting' and configure the Serial Port Parameters and Network Parameters as follows:
    • Serial Port Parameters: Baud Rate: 115200, Data Bit: 8, Parity Bit: None, Stop Bit: 1, CTS/RTS: Disable.
    • Network Parameters: Protocol: TCP Server, Port ID: 9100, Server Address: 10.10.100.254.
  2. Click 'Save' after making changes.
Screenshot of 'Other Setting' for serial port and network parameters.
Figure 15: Other Setting configuration.
  1. Restart the device.
Screenshot of device restart prompt.
Figure 16: Restart Device prompt.
  1. To verify the network connection, open Command Prompt (CMD) on your computer and input ping 192.168.1.105 -t (replace with your printer's IP if different). If the connection is successful, you will see continuous replies.
Screenshot of command prompt showing ping command for network connection test.
Figure 17: Verifying network connection with ping.

5. Operating Instructions

5.1 Loading Thermal Paper

The HZ-8360 printer supports 80mm wide thermal paper rolls. To load paper:

  1. Press the 'Open Cover' button to open the printer's top cover.
  2. Place the new thermal paper roll into the paper warehouse, ensuring the paper feeds from the bottom and the leading edge is straight.
  3. Pull a small amount of paper out past the cutter mechanism.
  4. Close the printer cover firmly until it clicks into place. The printer will automatically align the paper.

5.2 Printing

Once the printer is connected and drivers are installed, you can initiate printing from your POS software or application. The HZ-8360 offers high-speed printing at 220mm/s and features an automatic cutter for efficient receipt handling.

Image depicting high-speed printing of receipts.
Figure 18: High-speed receipt printing.

6. Maintenance

Regular maintenance ensures the longevity and optimal performance of your thermal receipt printer.

  • Cleaning the Print Head: Periodically clean the thermal print head with a soft, lint-free cloth moistened with isopropyl alcohol. Ensure the printer is turned off and cooled down before cleaning.
  • Cleaning the Paper Path: Remove any paper dust or debris from the paper path and cutter area using a soft brush or compressed air.
  • External Cleaning: Wipe the exterior of the printer with a soft, damp cloth. Avoid using harsh chemicals or abrasive cleaners.
  • Avoid Obstructions: Ensure no foreign objects are placed near the paper exit or cutter mechanism.
  • Proper Storage: When not in use for extended periods, store the printer in a clean, dry environment away from direct sunlight and extreme temperatures.

7. Troubleshooting

ProblemPossible CauseSolution
Printer not powering onPower cable disconnected; Power adapter faulty; Power outlet issue.Check power cable connection; Test with another power adapter if available; Try a different power outlet.
No printing / Blank pagesNo paper; Paper loaded incorrectly (upside down); Print head dirty; Driver issue.Load paper correctly; Ensure thermal side faces print head; Clean print head; Reinstall printer driver.
Paper JamPaper loaded improperly; Foreign object in paper path.Open cover, remove jammed paper carefully; Check for and remove any obstructions.
Poor print qualityPrint head dirty; Low quality thermal paper; Print head wear.Clean print head; Use recommended thermal paper; If problem persists, print head may need replacement.
Network connection failureIncorrect IP settings; Network cable issue; Firewall blocking connection.Verify IP address, subnet mask, gateway, and DNS settings; Check LAN cable; Temporarily disable firewall for testing. Use the ping test as described in Setup.
Bluetooth connection failureBluetooth not enabled on device; Incorrect pairing; Out of range.Ensure Bluetooth is enabled and discoverable; Re-pair the printer with your device; Move device closer to printer.
Automatic cutter not workingPaper jam near cutter; Cutter mechanism dirty or damaged.Clear any paper jams; Clean cutter area; If damaged, contact support.

8. User Tips

  • Always use high-quality thermal paper for the best print results and to prolong the life of your print head.
  • Ensure the printer is placed on a stable, flat surface to prevent vibrations during printing.
  • For optimal performance, keep the printer in a well-ventilated area to prevent overheating.
  • When connecting via LAN, ensure your network settings (IP address, subnet mask, gateway) are correctly configured to avoid connectivity issues.
  • Regularly check for updated drivers on the manufacturer's website to ensure compatibility and access to the latest features.

9. Warranty and Support

For technical support, warranty information, or service inquiries, please contact HZTZ Printer Store directly. You can find the latest drivers and support resources on their official website:

http://www.zjiang.com/en/init.php/service/driver

Please have your product model (HZ-8360) and any relevant purchase information ready when contacting support.