VIDENT IAuto702Pro MAX

Contents

Vident IAuto702Pro MAX Full System Car Diagnostic Tool User Manual

Model: IAuto702Pro MAX | Brand: VIDENT

1. Introduction

The Vident IAuto702Pro MAX Diagnostic Tool is a comprehensive automotive diagnostic system designed to interface with a vehicle's Electronic Control Unit (ECU). It retrieves and clears Diagnostic Trouble Codes (DTCs), accesses data stream information, reads freeze frame data, and provides ECU information. This tool addresses common problems across five key systems: engine, transmission, ABS, SRS, and Electronic Parking Brake (EPB).

Key features include:

  • OE-Level All Systems Diagnostics: Scan all available systems to read/erase fault codes, display live data, freeze data frames, perform active tests, and retrieve ECU information.
  • Bi-Directional Control (Active Tests): Full control over various car components to perform active tests like EVAP tests, injector tests, A/C clutch tests, window/door operation, and sunroof control.
  • 34+ Special Functions: Includes initial adaptation, self-learning, and auto-detection functions such as battery registration/replacement, ABS bleeding, oil light reset, and more.
  • Professional Key Programmer: Features for adding new keys, remote learning, key learning, key matching, reading PIN codes, disabling lost keys, programming new key fobs, making dealer keys, all-key-lost scenarios, IMMO ECU reset/coding, IMMO data backup, and key chip programming.
  • Professional Instrument Adjustment: Instrument panel mileage calibration to copy, write, or rewrite mileages.
  • EEPROM Programmer: Supports erasing and reprogramming ECU data for car key programming and ECU module replacement.
  • Full OBD2 Functions: Supports all 10 test modes for OBD2 cars, including reading/erasing fault codes, vehicle information, live data, freeze frame data, I/M readiness, O2 monitor test, on-board monitor test, component test, and modules present.
  • Live Data Stream and Graph: Displays real-time vehicle conditions in text and graphical formats for easy analysis of abnormal parameters.
  • 4.3-inch TFT LCD Color Screen: Bright and intuitive full touchscreen for clear and vibrant display of diagnostic data.
  • Multi-Language Support: Available in 15 languages including English, Spanish, German, French, Portuguese, Swedish, Italian, Russian, Japanese, Korean, Hungarian, Thai, Slovak, Chinese Traditional, and Chinese.
  • Lifetime Free Update & Technical Support: Provides lifelong free software updates via the Internet and dedicated technical support.

The IAuto702Pro MAX features a dual-core 1.2GHz Processor, 128MB RAM, and 32GB ROM, operating on a Linux platform. It is powered by a 3150mAh 3.6V battery, offering approximately 3.5 hours of continuous operation. The device allows users to view up to four data streams simultaneously.

Vident iAuto702Pro Max features overview, showing live data stream, key programmer, instrument adjustment, 4.3 inch TFT LCD screen, EEPROM programmer, full OBD2 functions, full system diagnostic, 15 languages, lifetime free update, and 34+ special functions.

Figure 1: Vident iAuto702Pro Max Features Overview

2. Safety Information

For your safety, the safety of others, and to prevent damage to devices and vehicles, it is crucial to read and understand all safety instructions presented in this manual before operating or coming into contact with the device.

2.1 General Safety Instructions

  • Read and Understand: Ensure that all operators and individuals in the vicinity of the device have read and understood the safety instructions.
  • Proper Use: Only use the device as described in this manual. Always adhere to the safety messages and test procedures provided by the vehicle or equipment manufacturer.
  • Knowledge and Skill: The automotive technician must be knowledgeable about the system being tested. Familiarize yourself with proper service methods and test procedures.
  • Acceptable Testing Practices: Perform tests in a manner that ensures your safety, the safety of others, and prevents damage to the device and the vehicle.

2.2 Specific Responsibilities

  • Refer to Manufacturer Guidelines: Always consult and follow the safety messages and applicable test procedures from the vehicle or equipment manufacturer before using the device.
  • Use Appropriate Tools and Techniques: Due to the variety of test applications and product variations, it's important to use the correct tools and techniques for each specific task.
  • Anticipate Safety Requirements: While this manual provides comprehensive guidance, it cannot cover every potential situation. Technicians must be prepared to handle unforeseen circumstances safely.

2.3 Safety Messages

Safety messages are included to prevent both personal injury and damage to equipment. Each safety message begins with a signal word that indicates the level of hazard involved.

⚠ Danger

This signal word "indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury to the operator or to bystanders."

❗ Warning

This signal word "indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury to the operator or to bystanders."

2.4 Safety Instructions

The safety messages provided here address situations that XTOOL is aware of. XTOOL cannot anticipate, evaluate, or provide advice on all potential hazards. You must be certain that any condition or service procedure encountered does not jeopardize your personal safety.

  • Safe Environment: Always perform automotive testing in a safe environment.
  • Eye Protection: Wear safety eye protection that meets ANSI standards.
  • Avoid Hazards: Keep clothing, hair, hands, tools, and test equipment away from all moving or hot engine parts.
  • Ventilation: Operate the vehicle in a well-ventilated work area to avoid inhaling poisonous exhaust gases.
  • Transmission and Brakes: Put the transmission in PARK (for automatic) or NEUTRAL (for manual) and ensure the parking brake is engaged.
  • Wheel Blocks: Place blocks in front of the drive wheels and never leave the vehicle unattended while testing.
  • Ignition System Caution: Be extra cautious around the ignition coil, distributor cap, ignition wires, and spark plugs, as these components generate hazardous voltages when the engine is running.
  • Fire Extinguisher: Keep a fire extinguisher suitable for gasoline, chemical, and electrical fires nearby.
  • Test Equipment Connections: Do not connect or disconnect any test equipment while the ignition is on or the engine is running.
  • Clean Equipment: Keep the test equipment dry, clean, and free from oil, water, or grease. Use a mild detergent on a clean cloth to clean the outside of the equipment as necessary.
  • No Driving While Testing: Do not drive the vehicle and operate the test equipment simultaneously to avoid distractions that may cause an accident.
  • Service Manual Reference: Refer to the service manual for the vehicle being serviced and adhere to all diagnostic procedures and precautions. Failure to do so may result in personal injury or damage to the test equipment.
  • Battery Check: Ensure the vehicle battery is fully charged and the connection to the vehicle DLC is clean and secure to avoid damaging the test equipment or generating false data.
  • Avoid Electromagnetic Interference: Do not place the test device on the vehicle's distributor, as strong electromagnetic interference can damage the device.

3. Getting Started (Setup)

3.1 Device Overview

The Vident IAuto702Pro MAX diagnostic tool features a 5.45-inch touch screen, a power button, a VGA15PIN port, a Type-C port, and a memory card slot.

Vident iAuto702Pro Max device showing the application menu on its screen.

Figure 2: Vident iAuto702Pro Max Front View

Vident iAuto702Pro Max device showing the back with product labels and a stand.

Figure 3: Vident iAuto702Pro Max Back View

3.2 Power Sources

The diagnostic tool can be powered by three methods:

  • Internal Battery Pack: A fully charged internal rechargeable battery provides approximately 3.5 hours of continuous operation. The battery charges when connected to an AC power supply.
  • AC Power Supply: Connect the tool to a standard AC outlet using the provided AC power supply. Ensure to use only the original AC power supply for safe operation.
  • 12-Volt Vehicle Power: Connect the 16-pin connector of the OBDII cable to the vehicle's OBDII port (typically beneath the driver's seat) and the 15-pin end to the device. Tighten the nut for a secure connection.

3.3 Turning On/Off and Emergency Shutdown

  • Turning On: Press and hold the power button (top right) for approximately five seconds. The tool will power on if the battery is sufficiently charged or if connected to AC power. If the battery is completely drained, charge it for over 6 hours before attempting to turn it on.
  • Turning Off: Press and hold the power button for more than three seconds. The tool will automatically power off.
  • Emergency Shutdown: Only use if the tool is unresponsive. Press and hold the power button for at least five seconds. NOTE: Forcing a shutdown during vehicle communication may cause issues with the vehicle's ECM. Always terminate vehicle communications before powering off.

3.4 Product Activation

For first-time users, follow these steps to activate the device:

  1. Connect to Wi-Fi: Select an available Wi-Fi network.
  2. Register/Log In: The system will guide you to register with a valid email and password. If already registered, click "log in".
  3. Start Using: Click "Start to use" to enter the diagnostic system.

If you forget your password, go to the "More" menu, then "Profile" > "Account Information" > "New password". Follow the on-screen prompts to send a verification code to your registered email and reset your password.

3.5 Vehicle Connection

To establish communication with the vehicle:

  1. Turn on the tablet.
  2. Connect the vehicle and tablet using the main test cable (VGA to OBDII-16 Main Cable).
  3. Turn on the vehicle's ignition switch to start the diagnostic process.
Diagram showing the connection of the diagnostic tool to a vehicle's OBD port using the main cable.

Figure 4: Vehicle Connection Diagram

NOTE: If the OBD port is hard to reach, an OBD extension cable may be purchased.

4. Operating the Diagnostic Tool

4.1 Screen Layout and Icons

Upon turning on the tool, the diagnostic screen will appear with various icons:

  • Auto Scan: Automatically detects and decodes the VIN, then scans all available electronic control modules for diagnostics.
  • Diagnosis: Accesses the diagnostic menu, allowing Auto VIN detection or manual input of vehicle information (make, model, year, configuration) for diagnostics.
  • OBD-II: Provides standard On-Board Diagnostics functions, including reading/clearing fault codes, monitoring real-time data (RPM, speed), and detecting emission system issues.
  • Special Functions: Accesses commonly performed maintenance services.
  • Updates: Allows downloading diagnostic software programs.
  • More: Accesses user account setup, workshop profile, firmware information, diagnostic reports, language settings, and measurement unit modification.
Vident iAuto702Pro Max screen showing the main application menu with icons for OBDII, Immobilizer, Maintenance, Diagnosis, Odometer, Eeprom, Setup, and PlayBack.

Figure 5: Main Application Menu

4.2 Vehicle Voltage Display

The tool displays the real-time voltage of the vehicle's battery, allowing you to monitor it during use.

4.3 Demo Program

The "DEMO" program simulates the vehicle navigation process and displays available function options, serving as a training tool to familiarize users with the tool's operations and capabilities. Note that the DEMO program may not reflect the most current diagnostic procedures or actual screen interface.

4.4 Wi-Fi Connection

The diagnostic tool can connect to 2.4 GHz or 5.0 GHz Wi-Fi or a mobile hotspot. Go to "More" > "Settings" > "Wi-Fi connection" to connect. For certain brands (e.g., Peugeot), Wi-Fi is essential for online server access for diagnostics.

4.5 Diagnosing Vehicles

To ensure proper communication and diagnostics, the vehicle must be correctly identified. The process is menu-driven, requiring you to follow screen prompts to enter information.

4.5.1 Auto Scan / Auto Identification

Click "Auto Scan" > "Auto Identification" to automatically scan and decode the vehicle's VIN. This ensures a thorough assessment of potential issues.

NOTE: If Auto Scan fails, try manual selection. The tool can still perform diagnostics even if automatic VIN detection is unsuccessful.

4.5.2 Manual Input

If automatic scan fails, manually input the VIN to recognize the vehicle.

4.5.3 Manual Selection

When Auto Scan and Manual Input fail, use "Manual Selection" for reliable vehicle identification. Click "Diagnosis" > Select region > Select vehicle brand > "Manual Selection" > Select model year and name. You may need to make further selections before seeing "Automatic Scan" and "System Selection" options.

  • Automatic Scan: Scans available vehicle modules for diagnostics.
  • System Selection: Select an individual vehicle module for targeted troubleshooting after identifying potential issues.

5. Special Functions

This section covers various scheduled service and maintenance functions. The screen prompts will guide you through the process for each function.

Vident iAuto702Pro Max screen showing 34 special service functions including Instrument Adjustment, ABS, AT Adaption, High Voltage Battery, Gear Box, EPB, Steering Angle, Seat Match, BRT, EGR Reset, Oil Reset.

Figure 6: Special Functions Menu

5.1 Oil Reset

Resets the engine oil life system after an oil change. This ensures the system accurately calculates the next oil change interval.

Operation Guidelines:

  1. Enter the Oil Reset menu and select the vehicle model.
  2. Select the appropriate identification method (Automatic or Manual setting).
  3. Enter the automatic setting menu.
  4. Confirm the new value and click "OK".
  5. A "Write successfully" message indicates completion.

5.2 Control Unit Reset

Resets the ECU software in cases of abnormal working temperature or voltage changes.

5.3 EPB Reset (Electronic Parking Brake)

Maintains the electronic braking system, assisting with brake fluid control, opening/closing brake pads, and setting brakes after replacement.

Operation Guidelines:

  1. Enter the EPB menu and choose relevant models.
  2. Ensure your vehicle type.
  3. Enter maintenance mode and release the handbrake.
  4. Wait for "Successful operation" message and press "OK".

5.4 EPS Adaptation (Steering Angle Sensor)

Performs calibration for the Steering Angle Sensor (SAS), storing the current steering wheel position as the straight-ahead position. This is necessary after replacing steering components or performing four-wheel alignment.

5.5 BMS Reset (Battery Management System)

Evaluates battery charge state, monitors close-circuit current, registers battery replacement, and activates the vehicle's rest state. This clears original low battery fault information and performs battery matching.

5.6 Injector Coding

Writes the identification code of the fuel injector into the ECU, allowing the ECU to recognize new injectors. This is required after replacing the ECU or injectors.

Operation Guidelines:

  1. Enter the Injector Coding menu and choose relevant chassis models.
  2. Click the "injector matching" icon.
  3. Select the option that matches your vehicle.
  4. Wait for "Write successfully" message.

5.7 DPF Regen (Diesel Particulate Filter Regeneration)

Manages DPF regeneration, component replacement teach-in, and DPF teach-in after replacing the ECM. This function is used to clear Particulate Matter (PM) from the DPF filter.

5.8 GPF Regen (Gasoline Particulate Filter Regeneration)

Refers to the regeneration process of the Gasoline Particulate Filter (GPF), designed to trap and burn off soot and particulate matter (PM) emitted by gasoline engines.

5.9 TPMS Reset (Tire Pressure Monitoring System)

Performs learning, matching, and resetting functions for tire pressure sensors. This is necessary after tire replacement, troubleshooting tire pressure problems, or loss of signal from the sensor.

5.10 ABS Bleeding (Anti-Lock Braking System)

Performs bleeding of the brake system to restore ABS brake sensitivity when the ABS contains air. This is required after replacing brake components or severe brake fluid shortage.

Caution:

  • The ABS pump screw needs to be unscrewed.
  • Brake fluid will be under pressure; secure the bleed hose and open bleeder screws slowly.
  • Some vehicles may not support automatic bleeding.

5.11 Throttle Adaptation

Resets throttle actuators and learned values stored on the ECU to their default state, allowing accurate control of air intake.

6. OBD-II Diagnostics

This chapter details the concept, protocols, test functions, and basic operation of the OBD-II/EOBD function.

6.1 OBD-II Protocols

The tool supports the following global OBD communication protocols:

  • SAE J1850PWM
  • SAEJ1850VPW
  • ISO 9141-2
  • ISO 14230-4
  • ISO 15765-4

6.2 10 Modes of OBD-II

The OBD-II function provides access to generic OBD-II data for emission-related diagnostics:

  • Mode $01 - $ Live Data
  • Mode $02 - $ Read Freeze Frame
  • Mode $03 - $ Read Trouble Code
  • Mode $04 - $ Clear Trouble Code
  • Mode $05 - $ O₂S Monitoring Test
  • Mode $06 - $ On-Board Monitor Test
  • Mode $07 - $ Read Trouble Code (Pending)
  • Mode $08 - $ Component Test
  • Mode $09 - $ Read ECU Information
  • Mode $0A - $ Read Trouble Code (Permanent)

6.3 Read Trouble Code

Displays a list of current emission-related DTCs, including Stored Codes, Pending Codes, and Permanent Codes. DTCs are prioritized based on emission severity.

6.4 Clear Trouble Code

Erases all emission-related diagnostic data, including DTCs, freeze frame data, and test results. A confirmation screen will appear to prevent accidental data loss.

6.5 Live Data

View current emission-related data from the selected ECU. Parameters and their values/statuses are displayed. You can view waveform charts for each data stream and select up to four data streams at a time for a combined 4-in-1 graphical display.

Vident iAuto702Pro Max screen showing OE-Level Full Systems Diagnostics with various car systems highlighted and options for ECU Information, Read/Erase Codes, Live Data, Freeze Frame Data, Active Test, and System Information.

Figure 7: OE-Level Full Systems Diagnostics

6.6 Freeze Frame

Provides a snapshot of critical parameter values at the moment a DTC is set, used to analyze the root cause of the fault. Freeze frame data corresponds to the last DTC that occurred, or the highest priority DTC for emissions-critical faults.

6.7 I/M Readiness (Smog Check)

Checks the readiness of the monitoring system, useful before vehicle inspection for emissions compliance. It displays monitor status since DTCs were cleared and for the current driving cycle.

6.8 O₂S Monitoring Test

Checks the integrity of oxygen sensors, displaying pertinent O₂S parameters.

6.9 On-Board Monitor Test

Views results of On-Board Monitor tests, useful after servicing or clearing ECU memory.

6.10 Component Test

Enables bidirectional control of the ECM to test the operation of an onboard system, such as EVAP leakage tests. This helps determine if the ECM responds correctly to commands.

6.11 Read ECU Information

Displays names of ECUs, supported protocols, and calibration information for the device.

7. Maintenance and Updates

7.1 Software Updates

Software updates can be performed via Wi-Fi or a mobile hotspot. If a "Network abnormal" prompt appears, try another Wi-Fi network or contact support.

Update Options:

  • Update All Software Programs: Click "Update" on the left of the update menu.
  • Update Individual Software Program: Click the update icon next to the specific program. If interrupted, click the icon again.

Delete Software Program: To free up memory, delete rarely used software programs by entering the Diagnostic menu, long-pressing a software package, checking the box, and clicking "Delete".

Vident iAuto702Pro Max screen showing the language selection menu with various flags and the device's interface in English.

Figure 8: Language Selection Screen

7.2 Report Management

View all generated diagnostic reports in the "Diagnostic Report" section of the "More" menu. Reports can be reviewed by date and time, or shared via email.

7.3 Settings

Access various settings for the diagnostic software and tablet:

  • Language: Modify the display language. Contact your dealer with the device's serial number to authorize new languages.
  • Unit: Select measurement units (Metric, Imperial, US).
  • Wi-Fi Connection: Manage Wi-Fi networks.
  • Display & Brightness: Adjust screen brightness and sleep time.
  • Storage: Check storage space and clear cache.
  • Date & Time: Select time zone and time format.
  • About: View device name, serial number, firmware version, and restore factory settings.

8. Troubleshooting

This section addresses common issues and their solutions.

8.1 Battery and Charging Issues

Q: I cannot charge the battery, it's almost dead.
A: 1. Use the original charging cable or OBD test cable to charge for over six hours (preferably with a stable 12V supply).
2. Hold the shutdown button for 15 seconds to see if the device turns on (without charging cable).
3. Connect to a computer via USB to check if it's recognized.
4. If issues persist, contact technical support with a video of the charging issue.

8.2 Device Performance and Updates

Q: The device was frozen until the battery went flat, even after trying the reset button and power button.
A: Ensure the app is updated to the latest version (More > Setting > About > Version > APP Version). If updated, try a factory reset. If the problem continues, contact support.

Q: I cannot update, Wi-Fi and mobile hotspot attempts fail.
A: Check your router's firewall settings or network provider restrictions that might block access to the server. Ensure outgoing network traffic to non-US regions is allowed. If the problem persists, contact support.

Q: Why should I connect the scanner to the internet once a month?
A: This is a government policy requirement to report IP location monthly, preventing illegal use. If connection issues arise, contact support.

8.3 Diagnostic Functionality

Q: The auto scan/VIN cannot work on my vehicle.
A: Auto scan/VIN may not work on all vehicles (e.g., older cars, VIN not in ECU, rare/new VINs, or specific communication modes like Dodge). Try these alternatives:
1. Turn on ignition (do not start engine) for auto scan. For older vehicles, start the engine.
2. Manually input VIN.
3. Use Diagnosis > America/Europe/Asia > Vehicle Selection > Automatic Detection.
4. Use Diagnosis > America/Europe/Asia > Vehicle Selection > Manually Selection.

Q: My diagnostic tool cannot connect to Wi-Fi.
A: If it shows "times out," check your router for WPA2 (not WPA3) and ensure it's not blocking outgoing traffic to non-US regions. A mobile hotspot often resolves registration issues. If it connects but says "connect internet to sync your device," correct the time zone in Android settings to match the network time zone.

Q: When activating the device, it shows "registration failure" after entering my email address.
A: Try a mobile hotspot (recommended) or a different network to activate.

Q: Received a used device with a lock screen password, unable to open.
A: Contact support with the device's Serial Number (S/N) to resolve the issue.

Q: Shall I connect my device to the Internet/Wi-Fi all the time?
A: No, only for registration and downloading updates. Some advanced features like ECU Programming or specific vehicle brands (e.g., Peugeot) may require an internet connection.

Q: Does your tool support all functions on all vehicles?
A: No. While comprehensive, the tool's functions vary by vehicle brand, model, and configuration, similar to other diagnostic tools. Always verify compatibility for specific functions.

Q: I haven't found I/M readiness in the menu.
A: Click the "OBD-II" icon > Auto Scan/Select OBD-II Protocol > I/M Readiness.

Q: Unable to find live sensor data like short-term/long-term fuel trim.
A: Click the "OBD-II" icon > Auto Scan/Select OBD-II Protocol > Live Data > LTFT, STFT or similar term.

Q: Unable to find misfire data for Ford/Dodge/Chrysler/Jeep cars?
A: OBD-II > Auto Scan or Select OBD-II Protocol for your car > On Board Monitor Test > Select "Misfire Cylinder Data" or similar term.

Q: Can scanner tune up car?
A: No, the D5 Diagnostic Tool does not have the capability to tune up cars.

9. Specifications

ItemDescription/Specification
Display5.45 Inch (1440*720 Resolution)
Operating SystemLinux
Protocols SupportedCAN FD/FCA
ProcessorDual-core 1.2 Hz
Memory128M+32G
ConnectivityType-C
Operating MethodFlat Panel Touchscreen
Upgrade MethodDevice Connects to Wi-Fi for Online Upgrade
Battery3150mAh 3.6V
Wi-Fi2.4G/5Ghz
Tested Battery Life3.5 Hours
Dimensions19.5*2.8*11.5(CM)
Free Renewal UpdateLifetime
Charging MethodType-C Charging (No charger included)
SensorGravity/Light Sensor
AudioMicrophone
SpeakerBuilt-In Speaker
Weight (Including Battery)0.4KG
Gross Weight0.8KG
Operating Temp Range (Ambient)-4°F ~ 140°F (-20°C ~ 60°C)
Storage Temp (Ambient)-40~158°F (-40~70°C)
Operating Humidity<90%

9.1 What's In The Box

NameQTY
D51
VAG to OBD-II-16 Main Cable1
Quick Guide1
Packing List1
Carton1
Type-C Charging Cable1
Image showing the contents of the Vident iAuto702Pro Max package, including the scan tool, user manual, password paper, card reader, memory card, and plastic suitcase.

Figure 9: Package List

10. User Tips

  • Wi-Fi for Updates: Always ensure a stable Wi-Fi connection for software updates and certain advanced diagnostic functions that require online server access.
  • Battery Maintenance: Keep the device battery adequately charged. If the battery is completely drained, charge it for at least 6 hours before attempting to power on.
  • VIN Input: If automatic VIN detection fails, always try manual VIN input or manual vehicle selection as a reliable alternative.
  • Cable Integrity: If your diagnostic cable is damaged, contact support for a replacement. Do not use damaged cables.
  • Software Compatibility: Be aware that not all functions are supported on all vehicle models or years. Always verify compatibility for specific functions with technical support if unsure.
  • Data Logging: For software-related issues or communication problems, data logging can provide crucial information for technical support. Ensure your device is connected to Wi-Fi for at least 15 minutes to allow data logs to be accessed by the technical team.

11. Warranty and Support

11.1 Limited Two-Year Warranty

Shenzhen XTOOL tech Intelligent Co., LTD. (the Company) warrants to the original retail purchaser of this XTOOL device that should this product or any part thereof during normal usage and under normal conditions be proven defective in material or workmanship that results in product failure within two year from the date of purchase, such defect(s) will be repaired, or replaced (with new or rebuilt parts) with Proof of Purchase, at the Company's option, without charge for parts or labor directly related to the defect(s).

This warranty does not apply to:

  • Products subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation/repair or, improper storage.
  • Products whose mechanical serial number or electronic serial number has been removed, altered, or defaced.
  • Damage from exposure to excessive temperature or extreme environmental conditions.
  • Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company.
  • Defects in appearance, cosmetic, decorative, or structural items such as framing and non-operating parts.
  • Products damaged from external causes such as fire, dirt, sand, battery leakage, blown fuse, theft, or improper usage of any electrical source.

11.2 Technical Assistance

For product support and technical assistance, please use the following contact information:

11.3 Product Training Videos

Diagnostic Tool specific training videos are available on the official website. Follow along and learn the basics of Diagnostic Tool operation with free training videos. Videos are product specific and are available at: https://www.xtoolonline.com/support/product-videos. Click on the "Support" - "Product Videos" - "Diagnostic Tools" tab, select the applicable Diagnostic Tool, then select the training video you want to watch.

11.4 FAQ Database

Access our FAQ database on our website: https://www.xtoolonline.com/faqs

11.5 Compliance Information

FCC Compliance / FCC ID: 2AW3IF510
This device complies with Part 15 of the FCC rules and Industry Canada's license-exempt RSSs. Operation is subject to two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

UKCA
The UK Conformity Assessed (UKCA) mark signifies compliance with UK safety and environmental standards for products sold in the UK market.

ROHS Compliance
This device complies with the European RoHS Directive 2011/65/EU, restricting hazardous substances in electrical and electronic equipment.

CE Compliance
This product conforms to the essential requirements of EMC Directive 2014/30/EU, R&TTE Directive 1999/5/EC, and Low Voltage Directive 2014/35/EU.

ISED
ISED (Innovation, Science and Economic Development Canada) promotes innovation, scientific research, and economic growth, developing policies to support businesses and regulate telecommunications and consumer protection.

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