1. Introduction
The EKSA H16 Bluetooth 5.2 wireless headset is designed for office and call center environments, prioritizing clear communication and comfort. It features a dual-ear on-ear design, lightweight construction, and soft protein memory ear cushions for extended wear. Equipped with an AI Intelligent ENC (Environmental Noise Cancellation) chip, it effectively eliminates up to 99.8% of ambient noise, ensuring crystal-clear calls. The headset utilizes a 40nm high-quality Bluetooth 5.2 low-power chip, providing up to 55 hours of music playback or 35 hours of talk time on a single charge. For enhanced versatility, it includes a USB Bluetooth transmitter, allowing compatibility with devices without built-in Bluetooth functionality.
Product demonstration video showcasing key features and use cases.
2. Package Contents
Please check the box for the following items:
- EKSA H16 Office Headset (1)
- USB Transmitter (1)
- Type C Charging Cable (1)
- Multilingual User Manual (1)
- Retail Box (1)
All items included in the EKSA H16 package.
3. Product Overview
3.1 Headset Components and Controls
Key controls and ports on the EKSA H16 headset.
- Power ON/OFF Button: Located on the right earcup.
- Volume +/- Buttons: Located on the right earcup.
- Microphone Mute Button: Located on the microphone boom.
- Type C Charging Port: Located on the right earcup.
- Microphone Boom: Flexible, rotates up to 270°.
3.2 Microphone Rotation
The flexible microphone boom can be rotated up to 270 degrees, allowing you to position it on either the left or right side, depending on your preference.
The microphone boom can be rotated for left or right ear use.
3.3 USB Transmitter Storage
The USB transmitter can be conveniently stored within the magnetic earshell of the headset when not in use, preventing loss and ensuring portability.
Magnetic storage for the USB transmitter.
4. Setup Guide
4.1 Charging the Headset
Before first use, fully charge the headset. Connect the provided Type C charging cable to the headset's charging port and a USB power source. A full charge takes approximately 2 hours. For quick use, a 6-minute charge provides up to 2 hours of talk time.
Battery life and charging information.
4.2 Connecting via Bluetooth 5.2
- Power on the headset by pressing and holding the Power ON/OFF button until the indicator light flashes.
- On your Bluetooth-enabled device (smartphone, tablet), go to Bluetooth settings and enable Bluetooth.
- Select "EKSA H16" from the list of available devices to pair.
- Once connected, the indicator light on the headset will show a steady blue light.
4.3 Connecting via USB Dongle
The USB transmitter allows connection to devices without Bluetooth, such as desktop computers or laptops, with plug-and-play functionality.
- Retrieve the USB transmitter from its magnetic storage slot on the headset.
- Insert the USB transmitter into an available USB-A port (supports USB 2.0 & 3.0) on your computer.
- Power on the headset. It will automatically connect to the USB transmitter.
- The indicator light on both the headset and the transmitter will show a steady blue light once connected.
Dual connection options for wider compatibility.
4.4 Dual Device Connection
The EKSA H16 supports simultaneous connection to two devices, for example, a computer via the USB dongle and a smartphone via Bluetooth. This allows seamless switching between calls and other audio sources.
Connect to two devices simultaneously for convenience.
5. Operating Instructions
5.1 Power On/Off
- To Power On: Press and hold the Power ON/OFF button for approximately 3 seconds until the indicator light flashes.
- To Power Off: Press and hold the Power ON/OFF button for approximately 3 seconds until the indicator light turns off.
5.2 Volume Control
- Increase Volume: Press the Volume + button.
- Decrease Volume: Press the Volume - button.
5.3 Microphone Mute
During a call or meeting, you can mute your microphone using the dedicated mute button on the microphone boom.
Microphone Mute button for privacy during calls.
- To Mute: Press the Microphone Mute button. The indicator light (if present) may change to red or flash to indicate mute status.
- To Unmute: Press the Microphone Mute button again.
5.4 AI ENC Call Noise Reduction
The built-in AI Intelligent ENC chip actively eliminates up to 99.8% of environmental noise, ensuring your voice is heard clearly even in noisy surroundings. This feature is always active during calls.
AI ENC technology for clear calls.
6. Maintenance
6.1 Cleaning
To maintain the headset's condition and hygiene:
- Wipe the headset and ear cushions with a soft, dry cloth.
- For stubborn dirt, use a slightly damp cloth with mild soap, then wipe dry immediately.
- Do not use harsh chemicals or abrasive cleaners.
- Avoid getting moisture into the charging port or microphone.
6.2 Storage
When not in use, store the headset in a cool, dry place away from direct sunlight and extreme temperatures. Utilize the magnetic earshell design to securely store the USB transmitter within the headset to prevent loss.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Headset does not power on | Low battery | Charge the headset fully. |
| Cannot pair via Bluetooth | Headset not in pairing mode; Device Bluetooth off; Out of range | Ensure headset is in pairing mode (flashing indicator). Turn on device Bluetooth. Move headset closer to device (within 15m/49ft). |
| No sound or poor audio quality | Volume too low; Incorrect audio output selected; Headset not connected | Increase headset and device volume. Select EKSA H16 as audio output on your device. Re-pair or reconnect the headset. |
| Microphone not working | Microphone muted; Incorrect input device selected; Microphone boom not positioned correctly | Unmute the microphone. Select EKSA H16 as audio input on your device. Adjust the microphone boom closer to your mouth. |
| USB dongle not connecting | Dongle not fully inserted; Headset not powered on | Ensure the USB dongle is fully inserted into the port. Power on the headset. Try a different USB port. |
8. Specifications
| Feature | Specification |
|---|---|
| Model | H16 |
| Wearing Type | Dual-ear On-Ear Design |
| Driver Diameter | 40mm |
| Impedance | 32Ω±15% |
| Sensitivity | 115dB±3dB |
| Frequency Response Range | 20Hz~20kHz |
| Bluetooth Version | 5.2 |
| Effective Wireless Range | 15 M / 49ft |
| Music Time (70% volume) | ≈ 55 hours |
| Talk Time (70% volume) | ≈ 35 hours |
| Charging Time | ≈ 2 hours |
| Mic Polar Pattern | Omnidirectional |
| Microphone Technology | AI ENC Call Noise Cancelling |
| Material | ABS |
| Battery Capacity | 400 mAh / 3.7 V |
| Charging Method | Type C Cable |
| Codecs | AAC, sbc |
| Features | With microphone, Apple Siri Support, Dual Connection, Sound Isolating, Control Button, Volume Control |
| Certification | CE, FCC, RoHS |
9. User Tips
- Ear Pad Replacements: If you need replacement ear pads, please contact EKSA customer support directly or check their official website for compatible accessories.
- Optimal Microphone Placement: For the best noise cancellation and voice clarity, position the microphone boom approximately 1-2 inches from your mouth.
- Maximizing Battery Life: While the headset offers long battery life, reducing the volume slightly can further extend usage time between charges.
10. Warranty and Support
For warranty information, technical support, or customer service inquiries, please refer to the official EKSA website or contact their customer support team. Details can typically be found in the product packaging or on the manufacturer's website.
