Techage 8MP PTZ Dual Lens PoE IP Camera System User Manual

1. Introduction

Thank you for choosing the Techage 8MP PTZ Dual Lens PoE IP Camera System. This manual provides detailed instructions for the installation, configuration, and operation of your PoE NVR and associated cameras. Our products are designed to offer reliable security surveillance for your home or business. Please read this manual thoroughly before use to ensure proper setup and to maximize the performance of your system.

The firmware and software for the cameras and NVRs are subject to updates for improved user experience. For the latest user manual or any inquiries, please visit our website or contact support.

2. Safety Information

⚠️ Camera products can only be used for purposes permissible under applicable laws and regulations. Misuse of the product for any illegal activities is strictly forbidden. Please comply with the applicable laws and regulations in your country/area.

3. Product Overview

3.1 Key Features

• HD 8MP Dual Lens Camera: Equipped with two 4MP lenses for a combined 8MP resolution.
• 8X Hybrid Zoom: Features a 2.8mm ultra-wide-angle lens and a 12mm telephoto lens, supporting up to 8X hybrid zoom (optical and digital).
• Smart AI Humanoid Detection: Triggers alarms only upon human movement, reducing false alerts from animals, trees, or vehicles.
• Human Auto Tracking & Daemon Position Setting: Automatically tracks detected humans and returns to a preset 'daemon position' when the human leaves the field of view.
• Red-Blue Light Alarm: Flashes red and blue lights alternately to deter intruders upon human detection.
• Two-Way Audio: Built-in microphone and speaker for real-time two-way communication.
• Versatile Night Vision: Offers Day Vision, Infrared Night Vision, and Full Color Night Vision modes.
• PTZ Control: Pan 355° horizontally and Tilt 90° vertically via remote control or auto-tracking.
• Efficient Storage: Supports H.265 video compression, up to 128GB TF card storage (not included), and cloud storage.
• Remote Viewing: Access live view and playback via the Xmeye Pro App on smartphones (iOS/Android) or PC software.
• ONVIF Protocol Support: Compatible with other ONVIF-supported NVRs and CCTV systems.
• IP66 Waterproof: Durable ABS plastic housing suitable for indoor and outdoor use.

3.2 Camera Components

The camera features multiple components for comprehensive surveillance. Refer to the diagram below for a detailed view.

Figure 3.2.1: Camera Component Diagram

• Antenna: For wireless communication (if applicable, note: this model is primarily wired PoE).
• Speaker: For two-way audio output.
• TF Card Slot: For local storage via a MicroSD card (up to 128GB).
• Microphone: For two-way audio input.
• DC 12V Port: For power input (alternative to PoE).
• RJ45 Port: For wired network connection and Power over Ethernet (PoE).
• Reset Button: To reset the camera to factory defaults.
• LEDs: 4pcs White Light/Array LEDs for illumination, 1pc Red Light and 1pc Blue Light for alarm.
• IR Sensor: For infrared night vision.
• Lenses: 2.8mm (broad vision) and 12mm (clear details) dual lenses.

3.3 NVR Overview

The Network Video Recorder (NVR) is the central unit for managing your camera system.

Front of the NVR

Figure 3.3.1: NVR Front Panel

• PWR: Power indicator, lights up when NVR is powered (DC 48V~52V).
• Directions: Buttons for navigating options (left, right, up, down).
• IR: Infrared receiver for remote control signals.
• QUAD: Switches video display on monitor (1/4/8/16 channels).
• ESC: Exits current option/window, cancels, or goes back.
• MENU: Direct access to the main menu.
• ENTER: Confirms selected options.

Back of the NVR

Figure 3.3.2: NVR Back Panel

• Switch: Power on/off NVR.
• DC IN: Power input (DC 48~52V, 5.5*2.1mm plug).
• PoE 1-8: Ethernet ports for connecting PoE Cameras.
• UP LINK: Ethernet port for connecting to the router.
• AUDIO OUT: 3.5mm jack for connecting external speakers.
• VGA: Video output for VGA monitors.
• HD-PORT: Video output for HDMI monitors/displays.
• USB: For connecting a USB mouse or USB disk for video backup.

4. Setup Guide

4.1 NVR Wiring and Connection

Follow these steps to connect your NVR system:

1. Power on the NVR using the provided DC 48~52V power adapter.
2. Connect your NVR to your router using an Ethernet cable via the UP LINK port.
3. Connect the NVR to a monitor or display using either a VGA or HDMI cable.
4. Connect the PoE Cameras to the NVR using PoE Ethernet cables via the PoE 1-8 ports.
5. Switch on the NVR and the connected monitor.
6. If your monitor lacks a built-in speaker, connect external speakers to the 3.5mm "AUDIO OUT" port on the NVR to hear recorded audio.

After completing these connections, live images from the cameras should appear on your monitor. You can then proceed with camera installation and further wiring as needed.

Figure 4.1.1: NVR and Camera Wiring Diagram

4.2 Camera Installation Considerations

Proper camera placement is crucial for optimal performance. Avoid these common installation mistakes:

Figure 4.2.1: Camera Installation Guidelines

Wrong Viewing Angles

• Wrong Way: Installing the camera lens too close to a wall can cause infrared light to reflect back into the lens at night, degrading image quality.
• Right Way: Adjust the camera lens direction to ensure it is sufficiently away from any walls to prevent IR reflection.

Close Object Reflects

• Wrong Way: Objects placed too close to the camera lens can reflect IR light, causing glare in the footage.
• Right Way: Move objects away from the camera lens or adjust the camera's installation position to avoid obstructions.

Close Wire Cable Reflects

• Wrong Way: Power or Ethernet cables positioned too close to the camera lens can reflect IR light, similar to physical objects.
• Right Way: Route power and Ethernet cables away from the camera lens and secure them to the back of the camera.

4.3 Hard Disk Drive (HDD) Installation

An HDD is required for recording and playback. Ensure it is installed before proceeding.

Figure 4.3.1: Hard Disk Drive Installation Steps

1. Remove the NVR case.
2. Plug in the SATA cable to connect the HDD to the NVR motherboard.
3. Secure the HDD to the bottom of the NVR case with screws.
4. Install the NVR case back.

⚠️ Notice: Use a specialized monitoring hard drive (3.5" or 2.5" SATA) for prolonged recording. The HDD must be formatted before first use. It will automatically overwrite older videos when full if configured to do so.

⚠️ Warning: Always ensure the NVR is powered off before installing the HDD.

4.4 Initial Boot & Preview

Verify that the power supply meets the NVR's requirements. After connecting power, the NVR's front indicator will light up, a buzzer will sound, and the display will boot to show the preview image. The device will automatically restore its previous state after a non-normal power failure.

4.5 Login System

Upon first login, a quick guide will assist you with basic NVR setup. After normal boot, you must log in. The system grants functions based on user rights.

• User name: admin (default)
• Password: Leave blank as default.

4.6 Time & Language Configuration

Adjust the system's time, date, and language settings to match your local preferences.

4.7 Network Configuration

If the network connection displays "Test Gateway ... ERR", click on 'Network' and enable DHCP to prevent IP address conflicts. You can also scan the QR code provided on the screen to download the mobile application.

Figure 4.7.1: App Download and Login Interface

5. Operating Instructions

5.1 General Settings

Access general settings by right-clicking the mouse and navigating to Main Menu > System > General.

• General Menu: Configure Machine Name, DVR No., Language, Storage Full behavior (Overwrite/Stop), Auto Logout time, and enable/disable Startup Wizard.
• Display Setup: Adjust monitor display settings, including Channel Title, Time Display, Record Status, Channel dividing line, Device QR, Transparency, and Resolution (e.g., 1024*768, 1280*720, 1920*1080, 3840*2160 (4K)).
• HDD Setup: Manage your hard disk. Options include Format Storage, Recover, Partition, and Snapshot.
• User Management: Modify user passwords, add new user accounts, and set user permissions.
• Audio Setting: Configure audio streaming for video.

5.2 Digital Channel Setup

To expand your NVR's channel capacity, right-click the mouse and go to Main Menu > Advanced > Digital > ChannelType.

• 4CH PoE NVRs can be expanded to 10 channels.
• 8CH PoE NVRs can be expanded to 16 channels.
• Maximum number of preview: Sets the number of cameras that can be viewed simultaneously.

5.3 Adding IP Cameras

Your PoE NVR supports ONVIF, allowing compatibility with various PoE IP cameras. To add cameras, right-click the mouse and select Main Menu > Quick Set.

• Click "Search" to find available cameras. Select a camera from the list and click "Add" to pair it with the NVR.
• AddMode: Choose between Auto or Manual.
• Delete: Remove a selected camera from the NVR.
• Clear: Delete all previously added cameras.
• Encode: Configure resolution and compression for cameras.
• Edit devices: Edit username and password for each camera.
• Bulk Upgrade: Check camera firmware version and upgrade using a local file.
• Network Detect: Check network status.
• Channel Title: Change the name of a camera channel.
• NVR Network: Edit NVR's IP address and DNS settings.

5.4 IPC Parameter Setting

Configure individual camera parameters by right-clicking the mouse and navigating to Main Menu > IPC param.

• Version: View camera version and serial number. Scan the QR code to add the camera to the phone app.
• Image Set: Adjust color, brightness, WDR, and image style.
• Light Set: Configure lighting time (if supported by the camera).
• Encode: Set resolution and compression for video streams.
• Advanced: Adjust volume, video standard, and other advanced functions.
• System Maintain: Upgrade camera firmware.

Day/Night Mode Settings

Access these settings via Main Menu > IPC param. > Image Set > day/night mode.

Figure 5.4.1: Day and Night Vision Modes

• Star Light Infrared: Color image during the day, black and white at night.
• Full Color: White LEDs activate at night for continuous color imaging.
• Black and White: Camera displays black and white images day and night.
• Smart Alert: Camera shows black and white at night, turning on white LEDs upon human movement.
• Intelligent Variable Light: White light adjusts based on ambient light, brightening in darker conditions and dimming in brighter ones. Turns off in very bright conditions, image remains in color.
• Smart Infrared: Color image during the day, black and white at night.

5.5 Record Settings

Configure recording modes to optimize HDD space. Access via Main Menu > Record Conf.

• Channel: Select the channel for configuration.
• Length: Set the standard length of each video segment.
• Mode: Choose how videos are recorded:
• Schedule: Records only during specified time periods.
• Regular: Continuous recording during the scheduled time.
• Detect: Records when motion is detected.
• Alarm: Records when an alarm event is triggered.
• Manual: Records 24/7.
• Stop: No video recording.

⚠️ Notice: If using "Alarm" recording mode, ensure the alarm function is enabled for the corresponding channel.

5.6 Video Playback

View recorded video by right-clicking the mouse and selecting Main Menu > PlayBack.

Figure 5.6.1: Video Playback Interface

In "Common Playback", you can playback recorded video by selecting:

1. Play Mode
2. Video Date
3. Playback Channel Option
4. Video Playback Time
5. Playback Control Keys (Start, Stop, Rewind/Fast-forward, Prev/Next Frame, Prev/Next File, Repeat, Full Screen, Start Editing).

Additional playback options:

• Smart Express: Choose different alarm types for fast playback.
• Smart Search: Displays all recorded videos with motion or human detection.
• Face Search: Displays all recorded videos with human face detection.
• Car Replay: Displays all recorded videos with vehicle detection.

5.7 Video Backup

To back up video, right-click the mouse and go to Main Menu > System > Backup.

Choose the Video Type, Channel, and Time. Click "Add" to search for video files, select the desired files, and click "Start" to begin backup. A prompt will appear upon completion.

⚠️ Notice: The USB disk must be formatted to FAT32. Choose AVI format for backup to ensure direct playback on a PC.

5.8 Snapshot Configuration

Configure how the camera takes snapshots by right-clicking the mouse and selecting Main Menu > System > SnapShot Conf.

• Cycle capture: The camera takes snapshots periodically (e.g., every 64 seconds by default).
• Timing capture: The camera takes snapshots at user-defined times.
• EMAIL: Sends captured snapshots to your email address.
• FTP: Uploads snapshots to an FTP server (requires user-configured FTP service).
• Storage: Stores snapshots on the NVR's HDD.

5.9 Alarm Settings

The NVR supports various intelligent alerts. Access these settings by right-clicking the mouse and selecting Main Menu > Alarm.

Figure 5.9.1: Human Detection and Red-Blue Light Warning

Intelligent Alert Setting

Configure intelligent alerts via Main Menu > Alarm > Intelligent Alert.

• Channel: Select the camera for alert settings.
• Enable: Activates/deactivates movement detection.
• Human Detect: Detects human activities by recognizing humanoid body shapes.
• Face detection: Detects human faces.
• Record: Records video when human/face detection is triggered.
• Mobile reported: Sends alert notifications to your mobile app.
• Alarm Sound: Triggers a voice alarm.
• Sensitivity: Adjusts detection sensitivity.
• Rule: Sets advanced detection rules (e.g., safe zone, line cross).

⚠️ Notice: If "Enable" is on and "Human Detect" is off, the camera will detect all movements (pets, vehicles, plants). Activating "Human Detect" significantly reduces false alerts (98%-99%). Ensure your camera supports human/face detection for these features.

Advanced Human Detection/Face Detection Settings

Access via Main Menu > Alarm > Intelligent Alert > Human Detect/Face detection > Advanced, then click 'Set'.

• Period: Sets the active time period for detection.
• MD Interval: Interval between motion detection alerts.
• PostRec: Adjusts video recording length after detection.
• Snapshot: Takes snapshots when abnormal movements are detected.
• Send Email: Sends email alerts.
• Write Log: Marks alarm records in the NVR log (viewable via Main Menu > Advanced > Log).
• IPC AlarmOut: Configures Red & Blue Light Alarm. When human movement is detected, the red and blue lights flash alternately to deter intruders. To disable this, untick the IPCAlarmOut option.
• Voice Prompts: Select different alarm sounds.

Advanced Vehicle Detection Settings

Access via Main Menu > Alarm > Vehicle shape inspection.

• Period: Sets the active time period for detection.
• Send Email: Sends email alerts when vehicles are detected.
• Write Log: Marks alarm records in the NVR log.
• Mobile reported: Sends alert notifications to your mobile app.
• Alarm: Shutdown (turns off all alarm sounds) or Voice Prompts (select different sounds).

Advanced Safe Zone & Line Cross Alarm

Configure specific detection zones via Main Menu > Alarm > Intelligent Alert > Rule Set.

Figure 5.9.2: Human Detection Accuracy

You can define a safe zone (e.g., rectangle, circle) where the camera will only trigger an alarm for abnormal activities within that zone. For line cross alarms, a line is drawn on the screen, and an alarm sounds when people cross it.

Abnormality Settings

Configure alarms for system abnormalities via Main Menu > Alarm > Abnormality.

• Event Type:
• No Storage: NVR cannot detect HDD.
• Storage Device Error: HDD is not working correctly.
• Storage No Space: HDD is full.
• Net Disconnection: NVR is disconnected from the internet.
• IP Conflict: Another device on the LAN uses the same IP address.
• Notification Types:
• Show Message: Error message on monitor.
• Alarm: Turn off all alarm sounds or select voice prompts.
• Mobile reported: Sends error messages to the app.
• Send Email: Sends error messages to your email.

Traditional Alarm Setting

Adjust settings for other alarm types via Main Menu > Alarm > Traditional alarm.

• Video Blind: Triggers when the camera is covered or blinded.
• Video Loss: Triggers when the camera loses connection with the NVR.
• Alarm Input: Triggers from external alarm inputs (if connected).

5.10 Email Setup

Configure email notifications by right-clicking the mouse and navigating to Main Menu > Network > NetService > EMAIL.

• SMTP Server: Enter your sender's mailbox (e.g., gmail.com).
• Port: Enter the SMTP port of your sender's mailbox.
• Encryption: Select SSL.
• User Name: Sender's mailbox username (must support and enable SMTP).
• Password: Sender's mailbox password. For Gmail, you may need a 16-digit app password.
• Receiver: Enter the recipient's mailbox.
• Mail Testing: Click to send a test email.

⚠️ Notice: Ensure network connection is successful before testing email.

How to Get a 16-Digit App Password (e.g., for Gmail)

1. Log in to your Google account.
2. Go to the "Security" section.
3. Find "Signing in to Google". If "2-Step Verification" is off, enable it.
4. Once 2-Step Verification is on, you will find the "App passwords" option.
5. Generate a new app password. This 16-digit password will be used in the NVR's email settings.

⚠️ Notice: You cannot review the app password after clicking "DONE". Write it down or keep the page open until you've entered it into the NVR.

5.11 Remote View

Remote View via PC

1. Open a web browser and go to: https://v2.xmeye.net
2. Enter your XMEye Pro/iCSee account name and password to sign in.
3. Alternatively, download and install the VMS PC client software from: https://www.techage.com/pages/download-for-poe-wired-camera-system
4. In the VMS software, click "Device Manager" and choose "Add devices automatically" to add your NVR.

Remote View via Smart Phone

Figure 5.11.1: Multi-user Remote Access

1. Install the Xmeye Pro App: Scan the QR code on the NVR's network configuration screen or search for "Xmeye Pro" in your app store.
2. Register a user account and log in.
3. Add Device: Tap the "+" icon to add a device. Input the NVR's Serial Number, username (admin), and password (blank by default).
4. After the device is added, click it to link to the server.
5. Once connected, you can start viewing live video remotely.

6. Maintenance

• Regular Cleaning: Periodically clean the camera lenses and housing to ensure clear image quality. Use a soft, dry cloth.
• Firmware Updates: Check the Techage website (www.techage.com) for the latest firmware updates to ensure optimal performance and security.
• Data Backup: Regularly back up important video footage to an external USB drive or cloud storage.
• System Checks: Periodically verify network connectivity and hard drive status to ensure continuous recording.

7. Troubleshooting

7.1 Common Issues and Solutions

• No Image on Monitor:
  • Check all power connections to the NVR and monitor.
  • Verify VGA/HDMI cable connection.
  • Ensure NVR and monitor are switched on.
• Camera Not Recording:
  • Ensure an HDD is correctly installed and formatted (FAT32).
  • Check recording schedule and mode settings (Main Menu > Record Conf.).
  • Verify camera connection to NVR PoE ports.
• "Test Gateway ... ERR" on Network:
  • Go to Main Menu > Network and enable DHCP to resolve IP conflicts.
  • Ensure the NVR is connected to the router via the UP LINK port.
• Pink or Purple Picture from Camera:
  • This can indicate an issue with the IR-Cut filter. Right-click the mouse and go to IPC param. > Image Set, then click IR Swap to reset the filter.
• False Alarms:
  • Ensure "Human Detect" is enabled in Main Menu > Alarm > Intelligent Alert to filter out non-human movements.
  • Adjust detection sensitivity.
  • Define safe zones or line cross rules to focus detection on critical areas.
• Cannot Access Camera Remotely via App:
  • Verify NVR network connection.
  • Ensure the camera is added correctly to the app using its Serial Number, username, and password.
  • Check if your router's firewall is blocking connections (advanced users may need to configure port forwarding, though P2P usually bypasses this).
• NVR Not Detecting HDD:
  • Check physical SATA cable connections.
  • Ensure the HDD is a specialized monitoring drive.
  • Format the HDD if it's new or recently installed.

8. Specifications

Below are the detailed specifications for the Techage 8MP PTZ Dual Lens PoE IP Camera System (Model: XM-PT825D-80P).

Figure 8.1.1: Camera Dimensions

9. User Tips

• Wired Connection Recommended: While the app provides remote access, the camera's primary connectivity is IP/Network Wired (PoE) for stable performance.
• ONVIF Compatibility: The NVR supports the ONVIF protocol, allowing it to integrate with other ONVIF-compatible camera systems. This provides flexibility if you have existing surveillance equipment.
• App Password for Email: When setting up email notifications, if you use services like Gmail, you may need to generate a specific 16-digit "App password" from your email provider's security settings instead of your regular account password.
• Hard Drive Formatting: Always remember to format a new hard drive within the NVR system before its first use to ensure proper recording functionality.

10. Warranty & Support

Techage is committed to providing high-quality products. While we strive for accuracy in this publication, Techage will not assume responsibility for any consequences resulting from the misuse of the product. The information contained herein is subject to change without notice.

For further assistance, technical support, or to access the latest resources, please visit our official website or contact our support team:

• Website: www.techage.com
• Email Support: support@techage.com