1. Introduction
Thank you for choosing the Hiseeu 8MP 4K POE PTZ IP Camera. This camera is designed to provide advanced surveillance for both indoor and outdoor environments, featuring high-resolution video, pan-tilt-zoom capabilities, intelligent detection, and two-way audio. This manual will guide you through the installation, operation, and maintenance of your new security camera.
2. Key Features
- Ultra HD Resolution: Available in 8MP (4K) or 4MP (2K) options for clear, detailed video.
- POE (Power over Ethernet): Simplifies installation by transmitting power and data through a single Ethernet cable.
- PTZ Functionality: Offers 355° horizontal pan and 90° vertical tilt for wide area coverage and remote adjustment.
- Smart Night Vision: Supports Infrared (black and white), Full Light (color image), and Smart Event modes (auto-switch to white light alarm upon motion detection).
- Two-Way Audio: Built-in microphone and speaker for real-time communication.
- AI Functions: Includes Motion Detection, Human Detection, Area Detection, Cordon Detection, and Face Detection (requires compatible Hiseeu POE NVR).
- H.265 Video Compression: Efficiently saves storage space by reducing video file sizes by up to 50% compared to H.264.
- Durable Design: IP66 waterproof and dustproof rating, suitable for outdoor use in various weather conditions (-10°C to 60°C operating temperature). Features a metal front shell for good heat dissipation.
- Flexible Storage: Supports SD card recording (up to 128GB) or HDD recording when connected to a Hiseeu POE NVR.
- Remote Access: Monitor and control your camera from anywhere using the XMeye Pro mobile app (Android/iOS) or PC client (Windows/macOS).
3. Package Contents
Please check the package for the following items:
- Hiseeu POE PTZ IP Camera (4MP or 8MP, depending on your selection) x1
- User Manual x1
- RJ45 Waterproof Connector x1
- Screw bag for Cameras x1
4. Specifications
| Attribute | Value |
|---|---|
| Brand Name | Hiseeu |
| Model Number | HD918-P/HD915-P |
| Connectivity | IP/Network Wired |
| High Definition | 8.0 Megapixels |
| Style | Dome Camera |
| Audio Output | Two Way Audio |
| Shell Material | Plastic (with Metal Front Shell for heat dissipation) |
| Power Mode | Mains Electricity (POE or DC12V) |
| Origin | Mainland China |
| Special Features | Waterproof / Weatherproof |
| Viewing Angle | 75° |
| Lens (mm) | 3.6mm |
| IP Rating | IP66 |
| Operating Temperature | -10°C to 60°C |
| Power Supply(V) | DC12V |
| Supported Mobile Systems | Android, iOS |
| AI Functions | Motion Detection |
| Scene | Indoor and outdoor |
| Megapixels | 8MP |
| Color Night Vision | Yes |
| Power Supply | With Poe |
| Installation | Ceiling, Side |
| Video Compression Format | H.265 |
| FPS | 15 |
| APP | XMeye Pro |
| Resolution | 4K/2K for Option |
| Support POE Power | Yes, standard 802.3af |
| Support Face Detection | Yes, need to work with Hiseeu poe nvr |
| 5X Digital Zoom | Yes |
5. Setup Guide
5.1 Physical Installation
The Hiseeu POE PTZ IP Camera is designed for both indoor and outdoor use, with an IP66 waterproof and dustproof rating. It can be installed on ceilings or walls (side mounting).
5.2 Wiring and Connectivity
The camera supports Power over Ethernet (PoE) for simplified installation. It can be connected in several ways:
5.2.1 Direct Connection to Hiseeu POE NVR
For a plug-and-play solution, connect the camera directly to a Hiseeu POE NVR using a single Ethernet cable. This cable transmits both power and video/audio data.
5.2.2 Connection via POE Switch to NVR
If your NVR does not have built-in PoE ports, you can use a separate PoE switch. Connect the camera to the PoE switch, and then connect the PoE switch to your NVR and router.
5.2.3 Standalone Operation (Wired to Router)
The camera can also operate standalone by connecting it to a DC12V power supply and a router via an Ethernet cable. This allows for network access and remote viewing without a dedicated NVR.
5.3 App Setup (XMeye Pro)
To access your camera remotely and utilize its smart features, download and configure the XMeye Pro app:
- Download the XMeye Pro app from the App Store (iOS) or Google Play Store (Android).
- Open the app, register an account, and log in.
- Add your camera device. If using an NVR, connect the camera to the NVR first.
- Once successfully added, you can enjoy live video streaming and control your camera.
6. Operating Instructions
6.1 Pan & Tilt Control
Use the XMeye Pro app or PC client to remotely control the camera's pan and tilt movements. The camera offers 355° horizontal pan and 90° vertical tilt, allowing you to cover a wide area.
6.2 Night Vision Modes
The camera features advanced night vision capabilities with three selectable modes:
- Infrared Vision: Provides clear black and white images in low-light or no-light conditions using IR LEDs.
- Full Light: Utilizes white lamps to provide full-color images at night.
- Smart Event: Automatically switches to white light alarm (Full Light mode) when motion is detected at night, illuminating the area and deterring intruders.
6.3 Two-Way Audio
The integrated microphone and speaker allow for two-way communication. You can listen to the camera's surroundings and speak through the camera using the XMeye Pro app.
6.4 AI Motion Detection and Audible Alarm
The camera features intelligent AI motion detection to identify human shapes, reducing false alarms. When motion is detected, the camera can trigger an audible alarm and send instant notifications with screenshots to your mobile app.
- Human Detection: Focuses on human shapes to minimize alerts from animals or inanimate objects.
- Area Detection: Define specific zones for motion detection.
- Cordon Detection: Set virtual lines, triggering an alarm when crossed.
6.5 Face Detection
The camera supports face detection, which allows for smart playback and filtering of video recordings based on detected faces. Note: This feature requires working with a compatible Hiseeu POE NVR.
6.6 Video Recording and Storage
The camera offers flexible recording options:
- SD Card Recording: Insert a Micro SD card (up to 128GB) directly into the camera's TF card slot for local storage.
- HDD Recording: When connected to a Hiseeu POE NVR, video can be recorded 24/7 to the NVR's hard drive.
6.7 Remote Access
Access your camera's live feed and recorded footage from anywhere using the XMeye Pro mobile app or the dedicated PC client software.
6.8 H.265 Video Compression
The camera utilizes advanced H.265 video compression technology, which significantly reduces the required storage space and bandwidth compared to older H.264 compression, without compromising video quality.
7. Maintenance
- Cleaning: Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality. Do not use harsh chemicals.
- Firmware Updates: Check the Hiseeu official website or the XMeye Pro app periodically for firmware updates. Keeping your camera's firmware up-to-date ensures optimal performance and security.
- Cable Inspection: Periodically inspect all cables for any signs of wear, damage, or corrosion, especially for outdoor installations.
- Power Supply: Ensure the camera receives stable power, whether via PoE or a DC12V adapter.
8. Troubleshooting
- No Image/Video:
- Check power connection (PoE or DC12V adapter).
- Verify Ethernet cable connection to NVR/switch/router.
- Ensure the NVR/router is powered on and functioning correctly.
- If using an NVR, check if the camera is properly added and configured in the NVR settings.
- Poor Image Quality:
- Clean the camera lens.
- Check network bandwidth. A weak network connection can affect streaming quality.
- Ensure the camera's resolution settings are appropriate for your display.
- Night Vision Issues:
- Ensure there are no obstructions blocking the IR LEDs or white lamps.
- Check the night vision mode settings in the app (Infrared, Full Light, Smart Event).
- Motion Detection Not Working:
- Verify motion detection settings are enabled in the XMeye Pro app.
- Adjust sensitivity levels and detection areas.
- Ensure the camera's view is not obstructed.
- Cannot Access Camera Remotely:
- Check your internet connection on both the camera's network and your mobile device.
- Ensure the XMeye Pro app is updated to the latest version.
- Verify camera is properly added to your account in the app.
- Face Detection Not Working:
- Confirm that the camera is connected to a compatible Hiseeu POE NVR.
- Ensure face detection is enabled and configured in the NVR settings.
9. User Tips
- Wired Connectivity: This camera is designed for IP/Network Wired connectivity. While it connects to your network via an Ethernet cable (either directly to a PoE NVR/switch or a router), it does not support direct Wi-Fi connection for video transmission. Remote viewing is achieved through the XMeye Pro app on your Wi-Fi-enabled mobile device, which connects to the camera via your wired network.
- Optimal Face Detection: For best results with face detection, ensure your camera is paired with the newest Hiseeu POE NVR models, as this feature relies on the NVR's processing capabilities.
- Storage Management: Utilize H.265 compression to maximize your SD card or NVR HDD storage capacity. Regularly back up important footage.
10. Warranty and Support
10.1 Warranty Information
Hiseeu provides a one-year warranty for all products. Any unit found to be defective during the warranty validation period will be repaired or replaced free of charge for parts. The end-user is responsible for all freight charges. The warranty does not cover any incidental, accidental, or consequential damages arising from the use of the product.
10.2 Customer Support
If you encounter any issues or have questions regarding your Hiseeu camera, please contact Hiseeu customer service or technical support. They are dedicated to providing a satisfied solution.
For further assistance, please refer to the contact information provided with your product packaging or visit the official Hiseeu website.