MECOOL KM2 Plus Deluxe Android TV Box User Manual

1. Introduction

The MECOOL KM2 Plus Deluxe is a high-performance Android TV Box designed to transform your television into a smart entertainment hub. Featuring Netflix 4K certification, Dolby Atmos and Dolby Vision support, and powered by an Amlogic S905X4 Quad-core processor with 4GB RAM and 32GB ROM, it delivers a premium streaming and gaming experience. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your device.

MECOOL KM2 Plus Deluxe Android TV Box highlighting its core features.

2. What's in the Box

Upon unboxing your MECOOL KM2 Plus Deluxe, you should find the following items:

• MECOOL KM2 Plus Deluxe TV Box
• Remote Control & Shell (default color is black, other colors may be available if specified at purchase)
• i8 Keyboard (available in English, Arabic, and Hebrew layouts)
• HDMI Cable
• Power Adapter
• User Manual

Included components with the KM2 Plus Deluxe.

3. Setup Guide

Follow these steps to set up your MECOOL KM2 Plus Deluxe Android TV Box:

1. Connect to TV: Connect one end of the HDMI cable to the HDMI port on your KM2 Plus Deluxe and the other end to an available HDMI input on your television.
2. Power Connection: Connect the power adapter to the DC port on the TV Box and then plug the adapter into a power outlet.
3. Network Connection (Optional): For a stable and faster internet connection, connect an Ethernet cable from your router to the LAN port on the TV Box. Alternatively, you can connect via Wi-Fi during the initial setup.
4. Turn On: Turn on your television and select the correct HDMI input source using your TV remote. The MECOOL logo should appear on the screen.
5. Remote Control Pairing: The remote control may need to be paired via Bluetooth. Follow the on-screen instructions, typically involving holding specific buttons on the remote for a few seconds until a pairing confirmation appears.
6. Initial Setup Wizard: Follow the on-screen prompts to complete the initial setup. This includes selecting your language, connecting to Wi-Fi (if not using Ethernet), logging in with your Google account, and accepting terms of service. You may also have the option to quickly set up using your Android phone.

Video demonstrating the unboxing and initial setup process, including remote pairing and network connection.

4. Operating Your Device

4.1. Google Certification & Android TV OS

Your KM2 Plus Deluxe is Google Certified and runs on Android TV OS (initially Android 11, upgradable to Android 14). This provides access to over 700,000 movies and shows, music, games, and YouTube videos directly from your customizable home screen. Utilize "Hey Google" for voice commands and download apps from the Google Play Store.

Google Certified Android TV interface.

4.2. Netflix Certification

The device is Netflix certified, ensuring smooth 4K video streaming and AV1 decoding. This certification allows for a more stable and optimized Netflix experience compared to uncertified devices, including support for version upgrades.

Netflix Certified for 4K streaming.

4.3. Visual and Audio Enhancements

Experience superior visual and audio quality with support for Dolby Vision and Dolby Atmos.

• Dolby Vision: An advanced HDR technology that dynamically optimizes brightness, contrast, and color for each scene, delivering deeper blacks, brighter highlights, and a wider color gamut for lifelike images.
• Dolby Atmos: Provides immersive 3D audio with precise directionality, wrapping sound around and above you for a multidimensional experience. It enhances movies, music, and games with cinema-grade clarity and dynamic depth.

Dolby Vision for enhanced visual quality.

Dolby Atmos for immersive audio.

4.4. 4K Resolution & HDR

The KM2 Plus Deluxe supports 4K video streaming up to 3840x2160 at 60Hz. It also features Dynamic HDR with frame-by-frame precision, enhancing contrast and color for cinematic clarity. AV1 format decoding is supported.

4K HDR capabilities.

5. Maintenance

5.1. Software Updates (OTA)

Your MECOOL KM2 Plus Deluxe supports Over-The-Air (OTA) updates, ensuring your device always has the latest features and security patches. The device is upgradable to Android 14. Software pushes for Android 14 began on September 10th and are expected to be completed by the end of November. Check the MECOOL official website for more information on updates.

Android 14 OTA Update details.

5.2. General Care

• Keep the device in a well-ventilated area to prevent overheating.
• Avoid exposing the device to extreme temperatures, humidity, or direct sunlight.
• Clean the device with a soft, dry cloth. Do not use liquid cleaners or aerosols.
• Do not attempt to disassemble or modify the device, as this will void the warranty.

6. Troubleshooting

Here are solutions to common issues you might encounter:

• Wi-Fi Connection Issues:
  • Ensure your router is working correctly and within range.
  • Restart both your KM2 Plus Deluxe and your Wi-Fi router.
  • Check if other devices can connect to the Wi-Fi network.
  • Verify that the Wi-Fi password entered is correct.
• Audio Disconnecting (e.g., every 30 minutes):
  • Check audio settings on both the TV Box and your TV/sound system.
  • Ensure all audio cables (HDMI, SPDIF) are securely connected.
  • Try updating the TV Box firmware via OTA update.
  • If using an external sound system (e.g., Samsung soundbar), test with a different audio output or directly through the TV speakers to isolate the issue.
• Netflix 4K Loading Screen Issues:
  • Ensure you have a stable and high-speed internet connection (recommended 25 Mbps or higher for 4K streaming).
  • Clear the cache and data for the Netflix app in the device settings.
  • Uninstall and reinstall the Netflix app.
  • Check for any available system updates for your KM2 Plus Deluxe.
  • Verify your Netflix subscription supports 4K streaming.
• Remote Control Not Responding:
  • Ensure the batteries are correctly inserted and have sufficient charge.
  • Re-pair the remote control with the TV Box (refer to initial setup steps or device settings).
  • Ensure there are no obstructions between the remote and the TV Box.

7. Specifications

Detailed technical specifications for the MECOOL KM2 Plus Deluxe:

Key hardware and software specifications.

8. User Tips

• Optimal Performance: For the best streaming and gaming experience, especially with 4K content, use a wired Ethernet connection if possible. If using Wi-Fi, ensure your router supports WiFi 6 and is positioned optimally for signal strength.
• Keep Software Updated: Regularly check for and install OTA updates to benefit from performance improvements, new features, and bug fixes. This can resolve many software-related issues.
• Remote Control Battery Life: If your remote becomes unresponsive, check and replace the batteries. Ensure proper pairing if it frequently disconnects.
• Language Support: The device supports a wide range of system languages, including Chinese (Simplified, Traditional, Hong Kong), English (UK, US, Australia, India), Spanish (Espana, Estados Unidos), Portuguese (Portugal, Brazil), Russian, Ukrainian, Hebrew, Arabic, Thai, Japanese, Korean, Afrikaans, Catala, Czech, Danish, German, Filipino, Hrvatski, Indonesia, IsiZulu, Italiano, Kiswahili, Latviesu, Lithuanian, Magyar, Melayu, Nederlands, Norsk bokmal, Polish, Romanian, Romansh, Slovak, Slovenian, Suomi, Svenska, Vietnamese, Turkish, etc.

9. Warranty and Support

9.1. Warranty Information

Your MECOOL KM2 Plus Deluxe comes with a 1-year warranty from the date of purchase. All products undergo a quality test before shipment to ensure authenticity and functionality.

Warranty Claim Process:

1. If you encounter any issues, please contact customer service immediately and provide a video demonstrating the problem.
2. Technical staff will verify the issue.
3. If the product can be repaired, the seller covers the repair cost and shipping to you, but you are responsible for the return shipping cost to the service center.
4. If the product is verified to be irreparable, the following conditions apply based on the purchase date:
• Within 90 days: Product replacement or full refund.
• Within 180 days: Product replacement (buyer pays shipping).
• Within 360 days: 50% refund of the purchase amount (excluding shipping costs).

Note: Damage caused by unauthorized disassembly or modification of the product will void the warranty, and the buyer will bear the consequences.

9.2. Customer Support

For any questions or assistance, please contact MECOOL customer service:

• Email: service@mecool.com
• Working Hours: 9:40 AM - 6:40 PM (Beijing Time), Monday to Friday.

Please contact support for assistance before opening a dispute. For hardware problems, we offer refunds or replacements. For software problems, we will attempt to resolve them, and if unsuccessful, a refund or exchange will be provided.