1. Introduction
The Ugoos AM9 Pro is a high-performance Smart TV Box designed to transform your television into a smart entertainment hub. Running on Android 14 and powered by the Amlogic S905x5-J Quad-core CPU, it offers seamless 4K media playback, advanced AI-SR image enhancement, and Dolby Vision support for an immersive viewing experience. This manual provides essential information for setting up, operating, and maintaining your device.
2. Package Contents
Please check the box for the following items:
- Ugoos AM9 Pro Smart TV Box
- Bluetooth Remote Control (UR 02 BT with Voice+Gyro)
- HDMI Cable
- Power Adapter (USB Type-C 12V/1.67A)
- User Manual
3. Specifications
Detailed technical specifications of the Ugoos AM9 Pro:
| Feature | Description |
|---|---|
| Operation System | Android 14.0 |
| Language | Multi-Language support |
| CPU | Amlogic S905x5-J Quad core ARMv9.0 Cortex-A510 CPU |
| GPU | Mali G310 V5 |
| NPU | Neural network accelerator (NNA) with Tensor programmable engine (TPU) architecture 512KB Internal RAM and SMMU address re-mapper Supports all major deep learning frameworks including Tensorflow, Tensorflow Lite, ONNX, Pytorch, Darknet, MxNet, and Caffe 4,3.2~4 TOPS |
| RAM | LPDDR5 4GB |
| Storage Capacity (Flash) | 64GB EMMC |
| WIFI | 802.11a/b/g/n/ac/ax 2T2R IEEE802, Max: 1201 Mbps |
| Bluetooth | Bluetooth 5.3 Module |
| The Extended Storage | TF Card (SD2.X,SD3.X,SD4.X, eMMC ver5.0) |
| Power Supply | TYPE-C 12V/1.67A |
| HDR | Support |
| CEC | Support |
| Interfaces: | |
| HDMI Output | Built-in HDMI 2.1b transmitter including both controller and PHY supporting eARC, CEC, ALLM,VRR, QMS, Dynamic HDR and HDCP 2.2/2.3, 4Kx2K@60fps max resolution output |
| USB Port | USB A HOST 3.0*3, USB TYPE-C OTG 2.0*1 |
| Optical Output | 1*SPDIF |
| Led Work Light | Support |
| Network | 1*RJ45 1000M (1000M Ethernet Integrated IEEE 802.3 10/100/1000M Ethernet MAC with RGMII interface) |
| Media Parameters: | |
| Audio Containers | Supports MP3, AAC, WMA, RM, FLAC, Ogg Vorbis, Opus, SRS TruVolume, Dolby Audio Optional, DTS Optional and programmable with 7.1/5.1 down-mixing |
| Video Output | Supports all standard SD/HD/FHD video output formats: 480i/p, 576i/p, 720p, 1080i/p and 4KX2K |
| Video CODEC | H.266 VVC main 10@L5.2 up to 4Kx2K@120fps AV1 MP-10@L5.2 up to 4Kx2K@120fps VP9 Profile-2 up to 4Kx2K@120fps H.265 HEVC MP-10@L5.2 up to 4Kx2K@120fps AVS3-P2 Profile up to 4Kx2K@120fps H.264 AVC HP@L5.2 up to 4Kx2K@60fps MPEG-4 ASP@L5 up to 1080P@60fps (ISO-14496) WMV/VC-1 SP/MP/AP up to 1080P@60fps − AVS-P16(AVS+)/AVS-P2 JiZhun Profile up to 1080P@60fps MPEG-2 MP/HL up to 1080P@60fps (ISO-13818) MPEG-1 MP/HL up to 1080P@60fps (ISO-11172) Multiple language and multiple format sub-title video support MJPEG and JPEG unlimited pixel resolution decoding (ISO/IEC-10918) Supports JPEG thumbnail, scaling, rotation and transition effects |
| Widevine Certification | Level 3 |
| Software Extension | Support Google Play & APK install |
| Other Parameters: | |
| Remote Control | UR 02 BT remote with Voice+Gyro |
| Humidity Environment | 5%-90% (No condensation) |
| Certificate | CE, FCC |
| OEM Options | Ugoos AM9 available with 4G Lte module/SSD port for OEM orders |
| Package: | |
| Dimensions | 11.6 x 11.6 x 2.8 CM |
| Gift Box Size | 15 x 16 x 9 CM |
4. Setup Guide
- Connect to TV: Connect one end of the HDMI cable to the HDMI port on the Ugoos AM9 Pro and the other end to an available HDMI input on your television.
Figure 4.1: Rear and side ports of the AM9 Pro, including HDMI, LAN, USB, and power input. - Connect to Power: Plug the USB Type-C power adapter into the DC-12V/Type-C port on the TV box and then into a power outlet. The device will automatically power on.
Figure 4.2: Detailed view of the LAN 1Gbit port and the USB Type-C power input. - Connect to Network (Optional): For a wired internet connection, connect an Ethernet cable from your router to the LAN (RJ45 1000M) port on the TV box. For Wi-Fi, you will configure it during the initial setup.
- Initial Boot: Turn on your TV and select the correct HDMI input. The Ugoos AM9 Pro will boot up, displaying the Android 14 interface.
Figure 4.3: The Ugoos AM9 Pro running Android 14. - Pair Remote Control: The included Bluetooth remote control (UR 02 BT with Voice+Gyro) should automatically pair. If not, follow the on-screen instructions or refer to the remote control's specific pairing guide.
- Complete Setup Wizard: Follow the on-screen setup wizard to configure language, Wi-Fi, Google account, and other initial settings.
5. Operating Instructions
5.1 Basic Navigation
- Use the directional pad (D-pad) on the remote control to navigate through menus and select items.
- The "OK" button confirms selections.
- The "Back" button returns to the previous screen.
- The "Home" button returns to the main Android home screen.
- Utilize the voice control feature on the Bluetooth remote for hands-free commands and searches.
5.2 Media Playback and Features
- 4K and Dolby Vision: The AM9 Pro supports 4K resolution and Dolby Vision for enhanced visual quality. Ensure your TV and content also support these features for the best experience.
Figure 5.1: The AM9 Pro features Dolby Vision for superior image quality. - AI-SR (AI Super Resolution): This feature enhances image quality, especially for lower-resolution content, upscaling it to near 4K.
Figure 5.2: Demonstration of AI-SR (AI Super Resolution) improving image clarity. - Bluetooth 5.3: Connect Bluetooth accessories like headphones, game controllers, or speakers for an enhanced experience. Bluetooth 5.3 offers faster data transfer speeds compared to older versions.
- App Installation: Access the Google Play Store to download and install your favorite streaming apps, games, and utilities. You can also install APK files directly.
- External Storage: Connect USB drives to the USB A HOST 3.0 ports or insert a TF card into the Micro SD slot to access local media files.
6. Maintenance
- Cleaning: Use a soft, dry cloth to clean the device. Do not use liquid cleaners or aerosols.
- Ventilation: Ensure the TV box is placed in a well-ventilated area to prevent overheating. Do not block ventilation openings.
- Environment: Avoid exposing the device to extreme temperatures, humidity (maintain 5%-90% non-condensing), or direct sunlight.
- Software Updates: Periodically check for system updates in the device settings to ensure optimal performance and security.
7. Troubleshooting
- No Power:
- Ensure the power adapter is securely connected to the device and a working power outlet. Check if the power outlet is functional.
- No Picture on TV:
- Verify the HDMI cable is correctly connected to both the TV box and the TV. Ensure your TV is set to the correct HDMI input source.
- Remote Control Not Responding:
- Check the batteries in the remote control. If it's a Bluetooth remote, ensure it's properly paired with the TV box. Try re-pairing if necessary.
- No Internet Connection:
- For wired connections, check the Ethernet cable. For Wi-Fi, ensure the Wi-Fi network is active and you have entered the correct password. Try restarting your router and the TV box.
- Apps Crashing or Slow Performance:
- Close background applications. Clear the cache of problematic apps in Android settings. If issues persist, consider a factory reset (backup important data first).
8. User Tips
- For optimal performance, use a high-speed internet connection, especially when streaming 4K content.
- Regularly clear app caches to free up storage and improve performance.
- Explore the Android 14 settings for customization options and privacy controls.
- Take advantage of the voice control feature on the remote for quick searches and commands.
9. Warranty and Support
The Ugoos AM9 Pro Smart TV Box comes with a standard manufacturer's warranty. For specific warranty terms, technical support, or service inquiries, please refer to the warranty card included in your package or contact the seller/manufacturer directly.
