Ctronics CTIPC-640C 4K 8MP Outdoor PTZ Security Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Ctronics CTIPC-640C 4K 8MP Outdoor PTZ Security Camera. This camera features a highly integrated SOC processor, low power consumption, and high stability. It utilizes a Sony 1/2.8" IMX415 CMOS sensor and SSC338Q processing chip to deliver high-sensitivity, high signal-to-noise imaging. With 16X optical zoom, dual-band WiFi, AI tracking, and advanced night vision, this camera is designed for comprehensive outdoor surveillance.

2. Specifications

3. Package Contents

Please check the package contents carefully. If any items are missing or damaged, please contact customer support.

• Ctronics CTIPC-640C 4K 8MP Outdoor PTZ Security Camera
• Power Adapter (12V)
• Mounting Screws and Anchors
• Waterproof Kit for Network Cable
• Quick Start Guide

4. Setup

4.1 Physical Installation

The camera supports both wall-mounted and ceiling-mounted installations. Choose a location that provides optimal coverage and a stable surface for mounting.

1. Choose Location: Select a suitable outdoor location, ensuring a clear line of sight to the area you wish to monitor.
2. Mounting Template: Use the provided mounting template to mark the drill holes on the wall or ceiling.
3. Drill Holes: Drill holes at the marked positions. Insert the wall anchors if necessary.
4. Secure Camera: Align the camera's mounting bracket with the drilled holes and secure it using the provided screws.

4.2 Power Connection

Connect the provided 12V power adapter to the camera's power input port and then plug it into a power outlet. Ensure the connection is secure and protected from weather elements using the waterproof kit if applicable.

4.3 Network Connection

The camera supports Dual Band WiFi (2.4GHz and 5GHz) for flexible network connectivity. It also features an AP hotspot for direct connection to your mobile device without an existing WiFi network.

1. Download App: Download the "HiP2P" Client or "Ctronics Pro App" from your mobile app store (iOS/Android) or for Windows/Mac.
2. Add Device: Open the app and follow the on-screen instructions to add your camera. This typically involves scanning a QR code on the camera or manually entering its ID.
3. Configure WiFi: Select your preferred WiFi network (2.4GHz or 5GHz) and enter the password. The camera will automatically connect.
4. AP Hotspot (Optional): If no WiFi is available, you can connect directly to the camera's AP hotspot for local monitoring. Refer to the app's instructions for AP mode setup.

5. Operating Instructions

5.1 Live View and PTZ Control

Once connected, you can access the live feed from your camera via the Ctronics Pro App or HiP2P Client. Use the on-screen controls to pan (0°-360°) and tilt the camera, and utilize the 16X optical zoom to focus on distant objects without losing clarity.

5.2 Night Vision Modes

The camera offers three night vision modes:

1. IR Night Vision: Provides clear black and white images up to 30 meters in complete darkness.
2. Color Night Vision: Provides full-color images up to 25 meters in low-light conditions.
3. Intelligent Auto Night Vision: The camera uses IR night vision by default. When motion is detected at night, it automatically switches to color night vision and activates the red & blue light alarm (if enabled).

5.3 AI Detection and Auto Tracking

The camera features advanced AI functions for intelligent detection and tracking:

• Human/Vehicle/Pet Detection: The camera can accurately identify people, vehicles, and pets, reducing false alarms.
• Auto Tracking: Upon detecting a moving object (person, vehicle, or pet), the camera will automatically track its movement.
• Red & Blue Light Alarm: When motion is detected, an audible and visual alarm (red & blue lights) can be triggered synchronously. This feature can be enabled or disabled in the app settings.
• Alarm Notifications: Receive real-time alarm notifications via email, phone alarm, FTP photo upload, or local alarm.

5.4 Storage Options

The camera supports both local and cloud storage for your recordings:

• Micro SD Card: Insert a Micro SD card (up to 256GB, not included) into the designated slot for 24/7 continuous recording or scheduled recordings.
• Cloud Storage: Cloud storage is available as a paid service, offering secure off-site storage for your video footage.

5.5 Two-Way Audio

Communicate through the camera using the built-in microphone and speaker. This allows for real-time talk with visitors or to deter intruders with a custom voice alarm.

5.6 Preset Positions

Set up to 8 preset positions for quick and easy monitoring of key areas. With one tap in the app, the camera will automatically move to a predefined position.

5.7 High-Dynamic Range (HDR)

The camera's HDR function ensures clear image capture in challenging lighting conditions, balancing details in both brightly lit and shadowed areas.

5.8 Multi-Platform Access

Access your camera's live feed and recordings from various devices:

• Mobile App: Ctronics Pro App (iOS, Android)
• PC Client: HiP2P Client (Windows, Mac)
• Web Browsers: IE, Firefox, Google Chrome

The system supports simultaneous remote access from up to 4 devices via the mobile app or up to 36 devices via the PC client.

6. Maintenance

• Cleaning: Regularly clean the camera lens with a soft, dry cloth to ensure clear image quality. Avoid using harsh chemicals.
• Firmware Updates: Check the Ctronics Pro App or official website periodically for firmware updates to ensure optimal performance and security.
• Power Supply: Ensure the power supply and connections remain secure and free from damage.
• Environmental Protection: While the camera is IP66 rated, extreme weather conditions can still impact performance. Ensure proper installation to minimize exposure to severe elements.

7. Troubleshooting

• Camera Not Connecting/Available:
  • Check if the camera is properly powered on.
  • Verify your WiFi network is active and the camera is within range.
  • Ensure correct WiFi password entry during setup.
  • If using 5GHz WiFi, confirm your router supports it and the signal is strong enough.
  • Try resetting the camera (refer to the quick start guide for reset button location).
• Poor Image Quality:
  • Clean the camera lens.
  • Check your network connection speed; a slow connection can affect streaming quality.
  • Ensure the camera is not facing direct strong light sources that could cause glare.
• SD Card Not Recording:
  • Ensure the Micro SD card is inserted correctly.
  • Format the Micro SD card via the app settings.
  • Check if the card is full; consider enabling loop recording or upgrading to a larger capacity card (up to 256GB).
  • Verify recording schedules are correctly set in the app.
• False Alarms:
  • Adjust the motion detection sensitivity in the app.
  • Define specific detection zones to exclude areas with frequent irrelevant motion (e.g., moving trees).
  • Ensure AI detection for Human/Vehicle/Pet is enabled if you want to filter out other movements.
• Compatibility with NVR Systems:
  • The camera supports the standard ONVIF protocol. This means it should be compatible with most NVRs that also support ONVIF. Refer to your NVR's manual for adding ONVIF-compatible cameras.

8. User Tips

• Optimal WiFi Performance: For best results, especially with 4K streaming, try to connect the camera to a 5GHz WiFi network if available and within range. If the camera is far from the router, 2.4GHz might offer better range, but 5GHz provides stronger signals and less interference.
• Maximize Storage: If using a Micro SD card, consider a 256GB card for extended recording periods. Regularly back up important footage to prevent loss.
• Utilize Preset Positions: For areas you frequently check, set up preset positions to quickly switch views without manual panning and tilting.
• Smart Night Vision: Leverage the intelligent auto night vision mode for a balance of stealth (IR) and detailed color footage when activity is detected. Remember you can toggle the red & blue alarm lights as needed.

9. Warranty and Support

Ctronics offers a 2-year warranty for this product. For technical support, troubleshooting assistance, or warranty claims, please contact Ctronics customer service through their official website or the Ctronics Pro App.