1. Introduction
Thank you for choosing the Eye4U 4G/WiFi PTZ Security Camera. This manual provides detailed instructions for the installation, operation, and maintenance of your new security camera. Please read this manual thoroughly before using the product to ensure proper setup and optimal performance. This camera is designed for both indoor and outdoor surveillance, offering high-definition video, advanced motion detection, and remote control capabilities.
2. Key Features
- High Definition Video: 1080P Full-HD resolution for clear and detailed images.
- 5X Optical Zoom: Features a 2.7-13.5mm lens for 5x optical zoom, allowing for detailed close-ups without losing clarity.
- Pan/Tilt/Zoom (PTZ) Control: Horizontal rotation of 0°-360° and vertical tilt of -10°-180° (or 0°-90° as per some images) for comprehensive area coverage, controllable via the CamHi/CamHi Pro app.
- Connectivity Options: Available in WiFi version (2.4G WiFi, RJ-45 LAN Port support) and 4G version (3G/4G network via SIM Card, no WiFi or RJ-45 support).
- Color Night Vision: Enhanced night vision up to 30m with 8pcs LED infrared lamps for clear visibility in low-light conditions.
- Two-Way Audio: Built-in microphone and speaker for real-time communication.
- Smart Motion Detection: Sends push notifications and email alerts with snapshots upon detecting movement.
- IP66 Waterproof: Professional waterproof design ensures durability and reliable operation in various outdoor weather conditions (-20°C to 50°C).
- Storage Options: Supports TF Card storage up to 128GB (card not included) and FTP for image/video uploads.
- Multi-Platform Monitoring: View and control the camera from iOS, Android mobile devices, and Windows PCs using the CamHi/CamHi Pro app or HiP2P software.
- 8 Preset Points: Save specific camera positions and zoom levels for quick access.
3. Package Contents
Please check the package contents upon receipt. If any items are missing or damaged, contact your retailer.
- Eye4U PTZ Security Camera
- Power Adapter (DC12V 2A)
- Antennas (2x)
- Mounting Screws and Plugs
- User Manual (this document)
- Waterproof Kit for network cable (for WiFi version)
4. Setup Guide
4.1 Component Overview
Figure 1: Camera Component Diagram
4.2 Choosing the Correct Version
This camera is available in two versions: WiFi and 4G. Please ensure you have the correct version for your intended use.
- WiFi Version: Connects via 2.4G WiFi and supports an RJ-45 LAN port.
- 4G Version: Connects via 3G or 4G network using a SIM card. It does NOT support 2.4G WiFi or an RJ-45 LAN port.
Figure 2: WiFi vs. 4G Version Connectivity
4.3 Physical Installation
The camera is designed for wall-mounted installation. Choose a location that provides the desired viewing angle and is within reach of a power source. Ensure the mounting surface is strong enough to support the camera.
- Drill pilot holes in the desired mounting location.
- Insert the provided wall plugs into the holes.
- Align the camera's mounting bracket with the holes and secure it using the screws.
- Adjust the camera's angle as needed.
4.4 Inserting SIM Card (4G Version Only)
For the 4G version, a SIM card is required for network connectivity.
- Unscrew the cover on the camera body where the SIM card slot is located.
- Carefully insert the 3G/4G SIM card into the designated slot. Ensure correct orientation.
- Securely re-attach the cover.
Figure 3: SIM Card Insertion
4.5 Inserting TF Card (Optional)
To enable local video recording, insert a TF (MicroSD) card (up to 128GB, not included).
- Unscrew the cover on the camera body where the TF card slot is located.
- Carefully insert the TF card into the slot.
- Securely re-attach the cover.
Figure 4: TF Card Insertion
4.6 Power Connection
Connect the camera to the provided DC12V 2A power adapter and plug it into a power outlet.
4.7 App Installation and Initial Setup
Download the "CamHi" or "CamHi Pro" app from your mobile device's app store (iOS or Android).
- Open the CamHi/CamHi Pro app.
- Tap "Add Camera" or the '+' icon.
- Select "Search camera from LAN" or "Scan QR Code" (if available on the camera).
- Choose your device from the list or enter the UID manually.
- Enter the default password (usually 'admin' or '123456', refer to camera label if different).
- Complete the setup. You may be prompted to change the password for security.
Figure 5: CamHi App Setup Steps
5. Operating Instructions
5.1 Live View and PTZ Control
Once the camera is added to the app, you can access the live view. Use the on-screen controls to pan (horizontal 355°) and tilt (vertical 90°) the camera to monitor different areas. The 5X optical zoom (2.7-13.5mm lens) allows you to zoom in on specific details.
Figure 6: 5X Optical Zoom in action
Figure 7: Pan and Tilt Rotation
5.2 Two-Way Audio
The camera supports two-way audio communication. Tap the microphone icon in the app to speak through the camera's speaker, and listen to audio from the camera's microphone.
Figure 8: Two-Way Audio Functionality
5.3 Motion Detection and Alerts
Configure motion detection settings within the CamHi/CamHi Pro app. When motion is detected, the camera can send push notifications to your mobile phone and email alerts with snapshots.
Figure 9: Smart Motion Detection and Alerts
Video 1: Motion Detection in a Driveway
5.4 Night Vision
The camera features advanced night vision with 8pcs LED infrared lamps, providing clear images up to 30 meters. It supports color night vision for better detail recognition.
Figure 10: Color Night Vision
5.5 Recording and Storage
Videos can be recorded to a locally installed TF card (up to 128GB) or uploaded to an FTP server. Configure recording schedules and motion-triggered recording in the app.
5.6 Preset Points
You can set up to 8 preset points, saving specific camera positions and zoom levels. This allows for quick navigation to frequently monitored areas.
Figure 11: 8 Preset Points
5.7 Multi-Platform Monitoring
Monitor your camera feed from various devices:
- Mobile Devices: iOS and Android via the CamHi/CamHi Pro app.
- PC: Windows operating systems using the HiP2P software.
Figure 12: Multi-Platform Remote Monitoring
6. Specifications
| Attribute | Specification |
|---|---|
| Brand Name | Eye4U |
| Model Number | 4G IP Camera |
| AI Functions | Motion Detection |
| Shell Material | Plastic |
| Color Night Vision | Yes |
| Operating Temperature | -10°C to 60°C |
| IP Rating | IP66 |
| App Name | Camhi/Camhi pro |
| Power Mode | Mains Electricity |
| Rechargeable Battery | None |
| Scene | Indoor and outdoor |
| Movement Range (Tilt) | -10°-180° (or 0°-90° as per some images) |
| Movement Range (Pan) | 0°-360° (or 0°-355° as per some images) |
| Megapixels | 2 MP |
| TF Card Support | Max 128G TF Card |
| Power Supply | Normal (DC12V 2A) |
| Internal Storage | 128G (Max TF Card) |
| Installation | Wall Mounted |
| Color | Black |
| Audio Output | Two Way Audio |
| Minimum Illumination (Lux) | Day: 1.5LUX, Night: 0LUX (IR lamp opened) |
| Viewing Angle | 90° |
| Video Compression Format | H.264, H.265 |
| IR Distance (m) | Up to 30m |
| Power Consumption (W) | 5W |
| Supported Mobile Systems | Android, iOS |
| Sensor Brand | Sony |
| Special Features | Waterproof / Weatherproof |
| Sensor | CMOS |
| Supported Operating Systems | Windows 7, Windows 8, Windows 10 |
| Lens (mm) | 4mm, 2.7-13.5mm |
| Connectivity | WIFI (for WiFi version), 4G (for 4G version) |
| High Definition | 1080P (Full-HD) |
| Style | Dome Camera, OUTDOOR IP CAMERA, Mini Speed Dome Camera |
| Certification | CE, FCC, RoHS |
| Alarm Action | FTP Photo, Email Photo, Local Alarm |
| P2P Support | Support |
| FTP Support | Support |
| 5x Optical Zoom | 2.7-13.5mm |
Note: Dimensions (L x W x D)(mm) is listed as 1080P, which is likely a placeholder or error in the source data. Please refer to the dimension image for accurate measurements.
Figure 13: Camera Dimensions
7. Maintenance
- Cleaning: Regularly clean the camera lens and housing with a soft, dry cloth to ensure clear image quality. Do not use harsh chemicals or abrasive materials.
- Firmware Updates: Check the CamHi/CamHi Pro app periodically for available firmware updates. Keeping your camera's firmware up-to-date ensures optimal performance, security, and access to new features.
- Power Supply: Ensure the camera is connected to a stable power supply. Avoid frequent power interruptions.
- Environmental Conditions: While IP66 rated, avoid exposing the camera to extreme conditions beyond its operating temperature range (-10°C to 60°C) for prolonged periods.
8. Troubleshooting
- Camera Not Connecting:
- Ensure the camera is powered on.
- For WiFi version: Check if your 2.4G WiFi network is active and the camera is within range. Verify WiFi password.
- For 4G version: Ensure the SIM card is correctly inserted, has an active data plan, and has sufficient signal strength.
- Try restarting the camera and your router/modem.
- Perform a factory reset using the reset button (refer to Figure 1 for location) and re-add the camera to the app.
- Poor Image Quality:
- Clean the camera lens.
- Ensure sufficient lighting in the monitored area.
- Check your network connection speed. A slow connection can affect streaming quality.
- Motion Detection Not Working:
- Verify motion detection settings in the app are enabled and configured correctly.
- Adjust sensitivity levels.
- Ensure there are no obstructions blocking the camera's view.
- Two-Way Audio Issues:
- Check microphone and speaker settings in the app.
- Ensure your mobile device's volume is up.
- Reduce background noise in the camera's environment.
- TF Card Not Recording:
- Ensure the TF card is correctly inserted and formatted within the app.
- Check if the TF card has sufficient storage space.
- Verify recording settings (e.g., continuous recording, motion-triggered recording) are enabled.
9. User Tips
- For 4G camera users, always ensure your SIM card has a stable and strong signal in the installation area for uninterrupted surveillance.
- When setting up motion detection, experiment with different sensitivity levels to minimize false alarms while ensuring critical events are captured.
- Utilize the preset points feature to quickly switch between important viewing angles, saving time and improving monitoring efficiency.
- Regularly back up important video footage from your TF card or FTP server to prevent data loss.
10. Warranty and Support
Your Eye4U PTZ Security Camera comes with a standard manufacturer's warranty. For specific warranty details, please refer to the product packaging or contact your point of purchase. For technical support, troubleshooting assistance, or to inquire about replacement parts, please contact Eye4U customer service through the official website or the contact information provided with your purchase.
