Introduction
This manual provides essential information for the installation, operation, maintenance, and troubleshooting of your new Panasonic Washing Machine Shock Absorber. This component is designed to absorb vibrations and movements of the washing machine drum during operation, ensuring stable and quiet performance. Please read this manual carefully before proceeding with installation.

Safety Information
Always prioritize safety when working with appliances. Disconnect the washing machine from the power supply before attempting any installation or maintenance. If you are unsure about any step, consult a qualified technician.
- Ensure the washing machine is unplugged from the electrical outlet.
- Turn off the water supply to the washing machine.
- Wear appropriate personal protective equipment (e.g., gloves, safety glasses).
- Keep children and pets away from the work area.
Specifications
| Attribute | Value |
|---|---|
| Item Name | Washing Machine Shock Absorber |
| Brand Compatibility | For Panasonic |
| Part Number | W2331-7EU10 |
| Force Rating | 100N |
| Type | Washing Machine Parts |
| Quality | New |
| Origin | Mainland China |
| Compression Length | Approx. 19 cm |
| Hole Distance | 16.5 cm |

Setup and Installation
Replacing a washing machine shock absorber typically involves accessing the drum assembly. The exact procedure may vary depending on your specific washing machine model. Always refer to your washing machine's service manual for detailed instructions.
- Preparation:
- Unplug the washing machine from the power outlet.
- Turn off the water supply to the machine.
- Move the washing machine to an open area for easier access.
- Gather necessary tools (e.g., wrenches, screwdrivers, pliers).
- Accessing Shock Absorbers:
- Depending on your model, you may need to remove the top panel, front panel, or tilt the machine to access the shock absorbers located at the bottom of the drum.
- Carefully disconnect any wiring or hoses that obstruct access.
- Removing Old Shock Absorbers:
- Note the orientation of the existing shock absorbers.
- Use appropriate tools to detach the old shock absorber from its mounting points on the drum and the base of the washing machine. This usually involves removing pins, bolts, or clips.
- Installing New Shock Absorbers:
- Align the new shock absorber with the mounting points. Ensure the hole distance (16.5 cm) matches your washing machine's requirements.
- Secure the shock absorber using the original pins, bolts, or clips. Ensure all connections are tight and secure.
- If replacing multiple shock absorbers, replace them one by one or ensure the drum is properly supported to prevent damage.
- Reassembly and Testing:
- Reattach any disconnected wiring or hoses.
- Reinstall any panels removed during access.
- Plug the washing machine back into the power outlet and turn on the water supply.
- Run a test cycle (e.g., a rinse and spin cycle) to check for proper operation and stability. Listen for unusual noises or excessive vibration.
For a more detailed guide specific to your washing machine model, please consult the official user manual for your appliance.
Operating Principles
The shock absorber is a passive component designed to dampen the oscillations and vibrations of the washing machine's inner drum during the wash and spin cycles. It works by converting kinetic energy from the drum's movement into heat, preventing excessive shaking and noise. A properly functioning shock absorber ensures the machine remains stable, reduces wear on other components, and contributes to quieter operation.
Maintenance
Washing machine shock absorbers are generally maintenance-free. However, regular inspection can help identify potential issues early:
- Visual Inspection: Periodically check the shock absorbers for signs of wear, such as leaks (if oil-filled), cracks in the plastic housing, or damaged mounting points.
- Stability Check: If your washing machine starts to vibrate excessively or make unusual noises during spin cycles, it may indicate worn-out shock absorbers.
- Cleaning: Keep the area around the shock absorbers free from lint, dirt, and detergent residue to prevent premature wear.
Troubleshooting
If your washing machine exhibits problems after replacing the shock absorber, consider the following:
| Problem | Possible Cause | Solution |
|---|---|---|
| Excessive vibration/shaking |
|
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| Loud banging noises |
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If the product does not work as expected, please ensure you have correctly identified the issue and installed the part according to your washing machine's specific instructions. If problems persist, contact customer support or a qualified technician.
User Tips
- Verify Compatibility: Before purchasing or installing, always confirm the shock absorber's model number and specifications (like force rating and dimensions) against your washing machine's requirements. "Contact us to confirm the model" is highly recommended if unsure.
- Replace in Pairs: While this product is listed as 1 PCS, it is often recommended to replace shock absorbers in pairs (or all of them) to ensure balanced support for the drum and prevent uneven wear.
- Professional Assistance: If you are not comfortable performing the installation yourself, it is advisable to seek assistance from a professional appliance repair technician.
Warranty and Support
This Panasonic Washing Machine Shock Absorber comes with a 3-month warranty from the date of purchase. This warranty covers manufacturing defects and material faults under normal use.
For further assistance, technical support, or warranty claims, please refer to the seller's contact information or the official Panasonic support channels.
An additional user manual in PDF format may be available for download: View User Manual (PDF). This document may contain more detailed diagrams or model-specific instructions.