Xprinter 80mm Thermal Receipt/Bill Printer XP-N260H Q260III User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your Xprinter 80mm Thermal Receipt/Bill Printer, model XP-N260H Q260III. Please read this manual thoroughly before using the printer to ensure proper and safe operation.

2. Package Contents

Before proceeding with the setup, please verify that all items listed below are present in your package:

• Xprinter Thermal Printer Unit
• Power Adapter
• Power Cord
• USB Cable
• Serial Cable (DB9)
• Paper Roll (for initial testing)
• User Manual (this document)

3. Setup Instructions

3.1 Connecting the Printer

1. Connect Power: Insert the power cord into the power adapter, then connect the adapter to the printer's power input port. Plug the power cord into a suitable electrical outlet (100-240V).
2. Connect Data Cable: Depending on your system, connect one of the following cables to the printer and your host device (e.g., computer, POS system):
   • USB: Connect the square end of the USB cable to the printer's USB-B port and the flat end to an available USB port on your host device.
   • Ethernet (LAN): Connect an Ethernet cable to the printer's RJ45 Ethernet port and to your network router or switch.
   • Serial: Connect the DB9 serial cable to the printer's serial port and to the serial port on your host device.
3. Connect Cash Drawer (Optional): If using a cash drawer, connect its RJ11 cable to the printer's cash drawer port. The printer will trigger the cash drawer upon receipt printing.

3.2 Loading Thermal Paper

1. Ensure the printer is powered off or in standby mode.
2. Press the cover open button or lift the top cover of the printer.
3. Insert the thermal paper roll into the compartment with the paper feeding from the bottom and the leading edge extending towards the print head.
4. Pull a small amount of paper out past the print head.
5. Close the top cover firmly until it latches securely. The printer will automatically align the paper.

4. Operating the Printer

4.1 Power On/Off

Locate the power switch on the side or front of the printer. Flip the switch to the 'ON' position to power on the printer. Flip it to 'OFF' to power off.

4.2 Indicator Lights and Buttons

The printer features several indicator lights and a button on its control panel:

• POWER Indicator: Illuminates when the printer is powered on.
• ERROR Indicator: Flashes or illuminates to indicate an error condition (e.g., paper jam, print head overheating).
• PAPER Indicator: Illuminates when the paper roll is low or out.
• FEED Button: Press this button to manually advance the paper.

4.3 Printing

Once the printer is connected, powered on, and has paper loaded, it is ready to receive print commands from your host system. Ensure the correct printer drivers are installed on your computer for seamless operation. The printer supports high-speed printing of 260-300mm/s for efficient receipt and bill generation.

5. Maintenance

5.1 Cleaning the Print Head

Regular cleaning of the thermal print head ensures optimal print quality and extends the printer's lifespan. Use a soft, lint-free cloth dampened with isopropyl alcohol to gently wipe the print head surface. Ensure the printer is powered off and cooled down before cleaning.

5.2 Cleaning the Paper Path

Dust and paper debris can accumulate in the paper path, potentially causing paper jams or affecting print quality. Use a soft brush or compressed air to clear any debris from the paper compartment and path.

6. Troubleshooting

• Printer not powering on: Check power cord connections and ensure the power outlet is functional.
• No print output: Verify the printer is powered on, paper is loaded correctly, and the data cable is securely connected. Check printer driver installation and settings on your host device.
• ERROR light is on/flashing: This often indicates a paper jam or print head issue. Open the cover, clear any jammed paper, and check for obstructions around the print head. If the issue persists, power cycle the printer.
• PAPER light is on: The paper roll is either empty or very low. Replace the paper roll as described in Section 3.2.
• Poor print quality: Ensure you are using high-quality thermal paper. Clean the print head as described in Section 5.1.
• Cash drawer not opening: Verify the cash drawer cable is correctly connected to the printer's RJ11 port. Ensure your POS software is configured to send the cash drawer open command.

7. Specifications

8. User Tips

• Optimal Performance: For best print quality and longevity of the print head, always use high-quality thermal paper.
• Driver Installation: Ensure you download and install the latest drivers for your operating system from the official Xprinter website to ensure full compatibility and access to all printer features.
• Connectivity: If experiencing connection issues, try a different port or cable to rule out hardware problems. For Ethernet connections, verify network settings.

9. Warranty and Support

This product is covered by National Joint Guarantees. For warranty claims, technical support, or service inquiries, please refer to the contact information provided with your purchase documentation or visit the official Xprinter support website. Keep your purchase receipt as proof of purchase.