5GEE Router 2021 User Manual

1. Introduction

The 5GEE Router allows you to share a secure mobile broadband internet connection using WiFi or a wired LAN connection. It is designed to bring 5G internet to your home, enabling you to connect various WiFi-enabled devices such as PCs, smartphones, and tablets. This device is a rebranded Zyxel NR5103, offering advanced 5G and WiFi 6 capabilities.

For optimal signal reception, place the router near a window and experiment with different locations. The Signal Strength LED will indicate the connection type: steady blue for a 5G signal and steady green for a 4G signal.

2. Package Contents

The retail box should contain the following items:

• 5GEE Router
• Keep Me Card and Quick Start Guide
• Power Adapter
• Product Safety Information

3. Device Description

3.1 Top View (LED Indicators)

The top panel of the 5GEE Router features several LED indicators that provide information about the device's status.

3.2 Rear View (Ports and Buttons)

The rear panel of the 5GEE Router provides various ports and buttons for connectivity and control.

1. External antenna connector (Four TS9 connectors)
2. Internal/External antenna selector switch
3. LAN port (2.5GbE LAN1)
4. LAN / WAN port (2.5GbE LAN2/WAN)
5. USB 3.0 port
6. Power button
7. Power connector

3.3 Bottom View (SIM Slot and Reset)

The bottom of the router houses the Micro SIM slot and the reset button.

1. Device information label
2. Reset button
3. Micro SIM slot

4. Setup

4.1 Insert the SIM Card

Before powering on the 5GEE Router, you need to insert a SIM card.

1. Use a flat object to gently lift the SIM door.
2. Insert the SIM card into the slot with the gold contacts facing downwards.
3. Fully insert the SIM card until it clicks into place.

Note: Push the SIM into the slot smoothly with your finger. Do not use any tool, as it may damage the SIM.

4.2 Power On/Off the Router

1. Power on: Press the power button. The power LED will begin flashing green, then turn solid green when boot up is complete.
2. Power off: Press the power button, and the LEDs will turn off.

Note: To prevent interference caused by radio signals, place the 5GEE Router at least one meter away from phones and other electrical devices.

4.3 Connecting to WiFi

You can connect your devices to the 5GEE Router via WiFi using the password or WPS.

4.3.1 Connecting using the WiFi password

1. Ensure the WiFi indicator is green (WiFi is enabled) and the Internet LED is blue or green.
2. On your personal device, go to network settings and search for your 5GEE Router wireless network name (SSID), typically 5GEE-Router-XXXX.
3. Click connect and enter your WiFi password.

Note: Your default WiFi password and SSID are found on the label on the underside of the router and on the Keep Me Card. It is recommended to change these periodically for security.

4.3.2 Connecting using WPS (WiFi Protected Setup)

1. Press the WPS button on the front of the 5GEE Router for 3 seconds. The LED will begin flashing slowly.
2. On your WPS-compatible device, select the 5GEE Router wireless network name (SSID) and click connect.

Note: Connect the wireless device within 2 minutes of pressing the WPS button. WPS is disabled if WiFi security is set to WPA3 or Disabled, or if Broadcast SSID is turned off.

4.4 Accessing the Web User Interface (UI)

The web UI allows you to configure and manage your router settings. It is compatible with Google Chrome, Mozilla Firefox, Internet Explorer 11+, Safari 12+, and Microsoft Edge.

1. Open your web browser.
2. Enter http://192.168.1.1 into the address bar and press Enter.
3. On the Home page, click 'Log In' and enter the password found on your Keep Me Card or the router's label.

Note: You will be prompted to change your password the first time you log in.

5. Operating the Router

5.1 Web UI Overview

The Web UI provides various status indicators and settings for managing your router.

5.1.1 Status Bar Icons

The following table shows the status bar icons displayed in the Web UI and their descriptions:

5.2 Status Information

The 'Status' section of the Web UI provides real-time information about your device.

• Internet/LAN/WAN/WiFi: View connection details, including network name, type, signal strength, band, LTE cell identifier, and IP addresses.
• Connected Devices: See all connected and blocked devices. You can block devices, control USB access, and view mesh WiFi access points.
• SMS Inbox: Read, delete, and reply to SMS messages.
• USB Storage Device Access: Connect a USB storage device (NTFS, FAT, FAT32) to the USB port. Ensure 'Access storage' is enabled. Access from Windows/Mac by entering \\192.168.1.1 (Windows) or smb://192.168.1.1 (Mac) and logging in with 'admin' and your router password.

5.3 Basic Settings

Configure fundamental aspects of your router's operation.

• Quick Setup: Adjust basic connection settings and data roaming. Choose 'Auto' for automatic connection or 'Manual' to connect via the Status > Internet page.
• Network Connection: Configure connection mode (Auto/Manual) and data roaming.
• Profile Management: Set up, edit, or delete APN profiles (up to 15). A profile name and APN are mandatory.
• Network Settings: Set network search mode (Auto/Manual) and network mode (Auto (5G/4G) or 4G only). 'Auto' is recommended.
• WiFi Settings:
  • Basic: Enable/disable WiFi, select 2.4/5 GHz bands, set Wireless Network Name (SSID) (1-32 characters, no ?, ", $, [, \, +), and configure SSID broadcast.
  • Advanced: Adjust Mesh compatible settings, Channel (Auto recommended), 802.11 Mode (802.11ax default), and Bandwidth (2.4 GHz: 20 MHz default, 5 GHz: 80 MHz default).
  • Guest Network: Create a temporary wireless network for guests. Configure duration, SSID, security (Disabled, WPA2, WPA/WPA2, WPA3, WPA2/WPA3), encryption (AES default), and WiFi password (min 12 characters).
  • WPS: Enable WiFi Protected Setup to connect WPS-compatible devices.
• Security (SIM PIN Management): Enable, disable, or change the SIM PIN. A PUK code is required if the PIN is entered incorrectly 3 times.

5.4 Advanced Settings

These settings allow for more granular control over your network, but changes should be made carefully as they can affect internet connectivity.

• WAN Port: Enable LAN2 as a WAN port. Set connection mode to DHCP, PPPoE, or Static IP.
• LAN Settings: View and configure Local Area Network settings, including Gateway address (192.168.1.1), Subnet mask (255.255.255.0), DHCP server, and NAT.
• WAN Ping: Disabled by default for security; router will not respond to incoming ping requests from the internet.
• LAN IP Filter: Allow or block specific devices from accessing internet services. Up to 32 rules can be created.
• MAC Filter: Allow or block devices by MAC address. Note that personal devices using MAC Randomization may bypass this filter.
• DMZ (Demilitarized Zone): Expose a local IP address to the internet. Use with caution as DMZ clients are exposed to WAN traffic.
• UPnP (Universal Plug and Play): Enables devices on the local network and internet to communicate for data sharing and entertainment.
• Port Forwarding: Allows external users to connect to services inside your local network. Create rules by specifying LAN IP, LAN/WAN ports, and protocol types.
• Parental Control: Restrict internet access for specific devices at certain times or block website URLs. Note that blocking a URL may not block associated apps.
• SMS Forwarding: Forward incoming SMS messages to another mobile phone number.

6. Device Management

This section covers managing the router's system settings and information.

• Device Information: View details such as IMEI, mobile phone number, serial number, and software version.
• Login Password Management: Change your Web UI login password. It should be 8-64 characters, a mixture of upper-case, lower-case letters, and numbers.
• System Time: Configure automatic daylight saving adjustment, time zone, and view current date and time.
• Backup & Restore Configuration: Backup current device settings to a configure.bin file or restore from a previously saved file.
• Restart & Reset:
  • Restart: Reboot the router via the Web UI.
  • Reset: Reset all settings to factory defaults via the Web UI. Backup your configuration first if you wish to restore custom settings.
  • Hardware Reset: Use a paperclip or blunt pin to press and hold the reset button on the bottom of the router for 5 seconds. LEDs will flash green during restart. This will revert all settings to factory defaults.

• Firmware Update: Check for and download new firmware updates via the Web UI. Do not power off the router during the update process.
• System Log: View a list of important events, including login attempts, router restarts, and firmware updates. Logs can be saved as a CSV file.

7. Maintenance

Proper maintenance ensures the longevity and optimal performance of your 5GEE Router.

• Do not attempt to dry the router with external heat sources like microwave ovens or hair dryers.
• Use a clean, soft, and dry cloth to clean the router and its accessories.
• Always disconnect all cables before cleaning.
• Do not use chemical detergents, powders, or other chemical agents (e.g., alcohol, benzene) as these can damage parts or pose a fire hazard.
• Store the router in a cool, dry place when not in use.

8. Troubleshooting

This section provides guidance for common issues you might encounter with your 5GEE Router.

• No Internet Connection: Check the Internet LED. If red, ensure your SIM card is correctly inserted and has an active data plan. Verify network coverage in your area. In the Web UI, check 'Status > Internet' for connection details and 'Network Settings' for correct mode (Auto recommended).
• Slow Speeds: Ensure the Network Type LED is blue (5G). If green (4G), you might be in a 4G-only area. Try repositioning the router near a window for better signal. Check for interference from other electronic devices.
• Cannot Access Web UI: Ensure your device is connected to the router's WiFi or via an Ethernet cable. Double-check the IP address http://192.168.1.1. If you forgot the password, perform a factory reset (see Device Management).
• WiFi Not Working: Check the WiFi/WPS LED. If off, WiFi might be disabled. Enable it via the WPS button or Web UI. Verify WiFi settings (SSID broadcast, security mode) in the Web UI.
• Device Not Connecting: For new devices, ensure correct WiFi password entry. For WPS, ensure it's activated on both the router and device within the 2-minute window. Check MAC filter settings if enabled.

9. Specifications

Detailed technical specifications for the 5GEE Router 2021 (Zyxel NR5103).

* Theoretical maximum speeds; actual speeds may vary based on network conditions and environment.

10. Regulatory Information

The 5GEE Router is manufactured to comply with European safety standards. Please read the following important information.

10.1 Important Safety Precautions

• The 5GEE Router is not water-resistant. Protect it from moisture and do not handle with wet hands.
• Keep the router and accessories in a cool, well-ventilated area, away from direct sunlight. Do not cover or enclose the router.
• Keep out of reach of children.
• Do not use in medical treatment areas where wireless device use is prohibited.
• Do not use while driving.
• RF signals may affect vehicle electronic systems; consult the vehicle manufacturer.
• Use only the power adapter supplied with your 5GEE Router.

10.2 Conditions of Use

• Do not attempt to open or disassemble the 5GEE Router yourself. This may cause damage or present a choking hazard from small parts.
• Maintain a distance of at least 15 cm from medical devices (e.g., pacemakers).
• Switch off the router near gas or flammable liquids, and in potentially explosive atmospheres.
• Maintain a minimum separation distance of 5 mm between your body and the router (including antennae) during body-worn operation to comply with RF exposure requirements.

10.3 Duty Cycle Attestation

The 5GEE Router UE (User Equipment) operates on its 5G network with a 1:1 DL:UL ratio. The highest uplink duty cycle is 50% for NR n78 band.

10.4 Restrictions

Operations in the 5.15–5.35 GHz band are restricted to indoor usage only.

10.5 EU Regulatory Compliance – Radio

EE Ltd. declares that the 5GEE Router complies with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity.

For a complete and detailed user guide, including comprehensive regulatory information, please refer to the official PDF manual available at: 5GEE Router User Manual (PDF).

11. Warranty and Support

11.1 Warranty

The device is warranted against technical specification deviations for twenty-four (24) months from the invoice date. Inform your vendor of any conformity defect with proof of purchase. The vendor or repair center will determine whether to replace or repair the device.

The warranty does not cover damage or defects due to:

• Failure to follow instructions for use or installation.
• Non-compliance with technical and safety standards of the geographical area of use.
• Improper maintenance of energy sources or electrical installation.
• Accidents, theft, vandalism, fire, humidity, liquid infiltration, or inclement weather.
• Connecting non-manufacturer-recommended equipment.
• Unauthorized servicing, modification, or repair.
• Use for purposes other than its design.
• Malfunctions from external causes (e.g., radio interference, power voltage fluctuations).
• Faulty connections due to unsatisfactory radio transmission or lack of radio relay coverage.

The warranty is void if markings or serial numbers have been removed or altered. Hidden defects inherent in design or manufacture are covered.

11.2 Contact Information

For general information, visit ee.co.uk.

To contact support via telephone: Dial 150 using your EE SIM, or 07953 966 250 from a UK landline.

Standard opening hours: 8am to 9pm weekdays, 8am to 8pm weekends.

12. User Tips

• Easy Setup & Performance: Many users report that the router works well with various internet providers and offers simultaneous 4G/5G connectivity with minimal configuration, significantly boosting download speeds.
• Reliability: The device is noted for its smooth operation and reliability, with users experiencing no issues or freezing.
• SIM Card Compatibility: While branded as '5GEE Router', the underlying hardware (Zyxel NR5103) supports a wide range of 5G/4G bands. However, always verify compatibility with your specific mobile operator's SIM card and network bands to ensure full functionality, especially if using outside the EE network.
• Optimal Placement: For the best signal, place the router near a window and experiment with different locations to find the strongest signal.