1. Product Overview
The Tuya App Control Smart Lock is an advanced, waterproof smart door lock designed for outdoor use, offering multiple unlocking methods and remote control capabilities via the Tuya Smart or Smart Life application. This manual provides detailed instructions for installation, operation, and maintenance.
2. Package Contents
Before installation, please verify that all items listed below are present in your package:
- Smart Lock (Front and Rear Units)
- 10x Keytags
- User Manual
- Mechanical Keys
- Lock Core
- Installation Kit (screws, etc.)
- Rain Cover
3. Setup and Installation
3.1 Physical Installation
The smart lock is suitable for door thicknesses between 30mm and 120mm. If your door thickness exceeds 70mm, please ensure you use longer screws for secure installation. Refer to the included installation kit and user manual for detailed step-by-step instructions specific to your door type.
3.2 App Installation and Wi-Fi Pairing
The smart lock connects to your home Wi-Fi network (2.4GHz only) via the Tuya Smart or Smart Life app. Follow these steps to pair your device:
- Download and install the Tuya Smart or Smart Life app on your smartphone.
- On the smart lock keypad, press the
#key, then1to enter the management settings. - Select option
1to 'Turn on Networking'. The lock will prompt you to wait. - Open the Tuya/Smart Life app. If no devices are added, tap 'Add Device'. If you have existing devices, tap the '+' icon in the top right corner.
- Navigate to 'Camera & Lock' and select 'Lock (Wi-Fi)'.
- Select your 2.4 GHz Wi-Fi network and enter the password. Tap 'Next'.
- Confirm that the indicator light on the lock is blinking rapidly (EZ Mode). If not, follow the app's instructions to reset the device.
- The app will search for and add the device. Once successfully added, the lock will confirm 'Networking Succeeded'.
3.3 Language Settings
The smart lock supports multiple languages. To switch the voice prompt language, use the following key input codes:
| Serial Number | Key Input Code | Language |
|---|---|---|
| 1 | 80874401 | Chinese |
| 2 | 80874402 | English |
| 3 | 80874403 | Arabic |
| 4 | 80874404 | Indonesian |
| 5 | 80874405 | Portuguese |
| 6 | 80874406 | Russian |
| 7 | 80874407 | Spanish |
| 8 | 80874408 | Thai |
| 9 | 80874409 | Vietnamese |
4. Operating Instructions
4.1 Unlocking Methods
The smart lock offers five convenient ways to unlock your door:
- Fingerprint Unlock: Place your registered fingerprint on the sensor.
- APP Unlock: Use the Tuya Smart or Smart Life app on your smartphone.
- Password Unlock: Enter your pre-set passcode on the touch keypad.
- IC Card Unlock: Tap a registered IC card on the card sensor.
- Key Unlock: Use the traditional mechanical key as a backup.
4.2 App Features and Remote Control
The Tuya Smart/Smart Life app provides comprehensive control and monitoring features:
- Access Logs Playback: Review who entered and when.
- Real-Time Notification: Receive alerts for lock activity.
- User Management: Add, modify, or delete user fingerprints, passwords, and IC cards.
- Generate Timed Passcode: Create temporary access codes for guests or service providers.
- Smart Linkage: Integrate with other smart home devices.
- Remote Unlock: Unlock your door from anywhere via the app.
4.3 Automatic Locking and Security Features
- Auto-Lock: The lock can be configured to automatically lock after a set period (customizable from 5 to 120 seconds) once the door is closed.
- Incorrect Passcode Lockout: For enhanced security, if an incorrect passcode is entered 5 consecutive times, the smart lock will automatically lock down for 5 minutes.
- Normal Open Mode: This mode allows the door to remain unlocked for continuous access when needed. Refer to the app or the lock's menu for activation.
5. Maintenance
5.1 Battery Management
The smart lock is powered by 4x AA dry batteries (6V). The Tuya app will provide a low battery alarm when the power is critically low. It is recommended to replace batteries promptly upon receiving a low battery notification.
5.2 Emergency Power Supply
In case of a completely drained battery, you can use a micro USB power bank to temporarily power the lock via the USB charging port. This allows you to unlock the door and replace the batteries. Always keep the mechanical backup keys in a safe, accessible location outside the property.
5.3 Cleaning and Weatherproofing
The lock has an IP66 protection level, making it highly resistant to dust and water. To maintain its appearance and functionality, wipe the lock's exterior with a soft, damp cloth. Avoid using abrasive cleaners or solvents that could damage the finish or electronic components.
6. Troubleshooting
- Lock is unresponsive / Dead battery: Use the mechanical backup key or connect a micro USB power bank to the emergency charging port to provide temporary power.
- Cannot connect to Wi-Fi: Ensure your Wi-Fi network is 2.4GHz. 5GHz networks are not supported. Check your Wi-Fi password and signal strength. Try resetting the lock's networking mode as described in Section 3.2.
- Lockout after incorrect passcodes: The lock will automatically disable input for 5 minutes after 5 incorrect attempts. Wait for the lockout period to expire.
- Fingerprint setup issues: Ensure your finger is clean and dry. Try enrolling the fingerprint multiple times from different angles. If issues persist, consult the detailed user manual provided in the package for specific fingerprint enrollment steps.
- App not receiving notifications: Check your phone's notification settings for the Tuya Smart/Smart Life app. Ensure the lock has a stable Wi-Fi connection.
7. Specifications
| Feature | Specification |
|---|---|
| Model Number | 2356 |
| Power Supply | DRY BATTERY (4x AA Batteries, 6V) |
| Protection Level | IP66 |
| Fit Door Thickness | 30-120mm |
| Suitable Door Type | Steel Door, Wooden Door, Brass Door, Stainless Steel Door |
| Finish Type | Brushed |
| Connectivity | WiFi (2.4GHz) |
| Ways To Unlock | App, Mechanical Keys, Card, WiFi, Password, FINGERPRINT |
| Material | Aluminium alloy |
| Handle Direction | Direction Reversible |
| Certification | CE, FCC, RoHS |
| Smart Home Platform | Alexa, Tuya, Google Assistant |
| Working Humidity | 20%~90% |
| Fingerprint Reader | FPC Fingerprint Reader |
| Identification Time | <0.1S |
| Data Capacity | 300 (Users) |
| Working Temperature | -25℃~60℃ |
| Package Weight | 0.8 kg |
| Package Dimensions | 5cm (L) x 10cm (W) x 10cm (H) |
8. User Tips
- Fingerprint Enrollment: When enrolling fingerprints, try to capture different angles of your finger to improve recognition accuracy.
- Wi-Fi Stability: Ensure your Wi-Fi router is within a reasonable range of the lock for stable connectivity and real-time notifications.
- Backup Keys: Always keep your mechanical backup keys in a secure location outside your home, such as with a trusted neighbor or in your car.
- Regular Battery Check: Although the app provides low battery alerts, it's good practice to periodically check the battery status, especially before extended absences.
- Admin vs. User Setup: Pay close attention to whether you are setting up a fingerprint or passcode for an administrator or a regular user, as their permissions may differ.
9. Warranty and Support
For warranty information, technical support, or any questions not covered in this manual, please contact the seller or manufacturer directly. Keep your purchase receipt as proof of purchase.
