1. Introduction
Thank you for choosing the Ctronics 5MP Outdoor WiFi PTZ Surveillance Camera. This manual provides detailed instructions for the installation, operation, and maintenance of your new security camera. Designed for both indoor and outdoor use, this camera offers advanced features such as 5X optical zoom, 355° pan and 90° tilt capabilities, 5MP high-definition video, intelligent human detection with auto-tracking, three night vision modes, and two-way audio communication. Please read this manual thoroughly before use to ensure proper setup and optimal performance.
2. Setup Guide
2.1 Package Contents
Please ensure all components are present before proceeding with installation:
- Ctronics 5MP PTZ Surveillance Camera
- Power Adapter (Mains Electricity)
- Mounting Screws and Wall Plugs
- Waterproof Kit for Network Cable (if applicable)
- User Manual (this document)
2.2 Physical Installation
The camera is designed for wall-mounted installation and is IP66 waterproof, making it suitable for outdoor environments. Choose a location that provides optimal viewing coverage and is within range of your 2.4GHz WiFi network.
- Mark the drilling points on the wall using the camera's base as a template.
- Drill holes and insert the wall plugs.
- Secure the camera base to the wall using the provided screws.
- Adjust the camera's initial orientation as needed.
2.3 Power and Network Connection
Connect the camera to a power source using the provided power adapter. The camera supports 2.4GHz WiFi connectivity. Ensure your WiFi network is active and within range during setup.
2.4 App and PC Software Setup
To access and control your camera, download the appropriate software:
- Mobile App: Download "Ctronics Pro" from your device's app store (iOS/Android).
- PC Software: Download "Hip2p" for Windows or macOS.
Follow the in-app instructions to add your camera to the application. This typically involves scanning a QR code on the camera or manually entering its ID.
3. Operating Instructions
3.1 Pan, Tilt, and Optical Zoom (PTZ)
The camera offers extensive coverage with 355° horizontal pan and 90° vertical tilt. Use the Ctronics Pro app or Hip2p software to remotely control the camera's movement. The 5X optical zoom allows you to magnify distant objects without compromising image quality.
3.2 High-Definition Video
The camera captures video in true 5MP (2560x1920P) resolution, providing clear and detailed images. This is significantly clearer than 2MP (1080P) cameras, ensuring you don't miss critical details.
3.3 Night Vision Modes
The camera offers three night vision modes for optimal surveillance in low-light conditions, with a night vision distance of up to 30 meters:
- Color Night Vision: Provides full-color images in low light.
- IR Night Vision: Uses infrared LEDs for clear black and white images in complete darkness.
- Intelligent Auto Night Vision: Automatically switches between IR and color night vision. When light is insufficient, IR activates (black and white). Upon human detection, the camera turns on white spotlights for color vision and sends an alarm.
3.4 Human Detection & Auto Tracking
Leveraging advanced AI, the camera intelligently recognizes human figures and automatically tracks detected objects. This technology significantly reduces false alarms caused by non-human movements like rain, leaves, animals, or insects, by up to 95%.
3.5 Two-Way Audio
Equipped with a built-in HD noise-reduction speaker and microphone, the camera enables clear two-way audio communication. You can listen to the surroundings and speak through the camera using the app, facilitating interaction with visitors or deterring intruders.
3.6 Real-Time Alarm & Notifications
The camera provides real-time alerts upon detection of activity. Alarm actions include E-mail, FTP Photo, APP Push notifications, and Siren activation. With the Ctronics Pro app, you receive an alarm screenshot within 0.5 seconds of an event, ensuring you don't miss critical safety information.
3.7 Customized Alarm Time
You can customize the alarm schedule to prevent unnecessary alerts. For example, set specific times when alarms should be active or inactive, such as during sleeping hours or when many guests are present.
3.8 Recording Options
The camera supports various recording methods:
- TF Card Storage: Supports up to 128GB SD card (not included). New recordings will overwrite older ones when the card is full.
- Continuous Recording: 24/7 recording capability.
- Scheduled Recording: Record only during specified times.
- Motion-Activated Recording: Records when motion is detected.
- FTP Server: Option to store recordings on an FTP server.
- Cloud Storage: Available as a paid service.
3.9 Multi-User Viewing
The camera allows multiple users to view the live feed simultaneously. Up to four devices can access the camera via the mobile app, and up to 36 devices via the PC software. This feature enables shared monitoring with family or colleagues.
3.10 Video Compression (H.264/H.265)
The camera utilizes H.265 video encoding, which is more efficient than H.264. This results in significant memory space savings and faster video loading times, providing a smoother viewing experience.
3.11 High-Dynamic Range (HDR)
The camera supports HDR functionality, which enhances image quality by capturing details in both brightly lit and poorly illuminated areas of the video. This ensures a balanced and clear image even in challenging lighting conditions.
4. Maintenance
4.1 Heat Dissipation
The camera features a metal front cover (half dome) which aids in dissipating heat from the internal chip. This design contributes to a longer service life and more stable performance by preventing excessive chip temperatures that can lead to performance degradation, decreased stability, and a shortened lifespan.
4.2 Cleaning
To maintain optimal image clarity, periodically clean the camera lens and housing. Use a soft, damp cloth to wipe away dust and dirt. Avoid using harsh chemicals or abrasive materials that could damage the lens or finish.
5. Troubleshooting
5.1 Optical Zoom Clarification
Issue: Confusion regarding the presence of optical zoom, as product title states '5X Optical Zoom' but some descriptions might be unclear.
Solution: The Ctronics 5MP Surveillance Camera indeed features 5X optical zoom. Optical zoom uses physical lens movement to magnify the image, retaining clarity. This is distinct from digital zoom, which merely crops and enlarges a portion of the image, leading to pixelation. Rest assured, your camera provides true optical zoom capabilities.
5.2 General Connectivity Issues
If the camera fails to connect to your network or app:
- Ensure your WiFi network is 2.4GHz. The camera does not support 5GHz networks.
- Check the camera's power supply and ensure it's receiving adequate power.
- Verify that the camera is within range of your WiFi router.
- Restart your router, the camera, and your mobile device.
- Try re-adding the camera to the Ctronics Pro app.
6. Specifications
| Feature | Specification |
|---|---|
| Brand Name | ctronics |
| Model Number | 285C |
| High Definition | 5.0 Megapixels |
| Zoom Type | Optical zoom |
| Zoom | 4X (Optional 0X or 4X or 5X) |
| Lens (mm) | 3.6mm |
| Lens Quantity | Single Lens |
| Viewing Angle | 75° |
| Movement Range (Pan) | 0°-360° |
| Movement Range (Tilt) | 0°-90° |
| Connectivity | WIFI (2.4GHz) |
| Power Supply | Mains Electricity (12V) |
| Operating Temperature | -10°-60° |
| IP Rating | IP66 |
| Color Night Vision | Yes |
| AI Functions | Human Detection |
| Audio Output | Two Way Audio |
| Video Compression Format | H.264, H.265 |
| TF Card | None (Supports up to 128GB, not included) |
| Internal Storage | None |
| Supported Mobile Systems | Android, iOS |
| Supported Operating Systems | Windows 98, XP, Vista, 7, 8, 10, 2000, 2003, 2008, macOS |
| Installation | Wall Mounted |
| Shell Material | Plastic (Metal front cover) |
| Special Features | Waterproof / Weatherproof |
| Certification | CE, FCC |
7. Warranty and Support
7.1 Manufacturer Warranty
Ctronics offers a 2-year manufacturer warranty on this product. We are committed to providing free repair or replacement for any issues related to product quality during the warranty period.
7.2 Free Support
Should you have any questions or require assistance with your Ctronics product, please contact our customer service for quick assistance. Our service centers are located in the US, England, Germany, and Japan to provide prompt support.
8. User Tips
- Optical Zoom Advantage: Always utilize the 5X optical zoom for clearer magnification of distant objects, as it maintains image quality much better than digital zoom.
- App for Notifications: For the fastest and most detailed alerts, ensure you are using the "Ctronics Pro" app, as it provides alarm screenshots within 0.5 seconds of detection.
- Storage: While the camera supports TF cards up to 128GB for local storage, consider the optional cloud storage service for enhanced data redundancy and accessibility.
- Customized Alarms: Take advantage of the customized alarm time feature to reduce unnecessary notifications and focus on critical security periods.
